Clarabridge CX Analytics from Clarabridge (now part of Qualtrics)

Collects and analyzes unstructured feedback (surveys, calls, social media); powerful insurance-specific sentiment analytics, root cause analysis, and dashboards; enables claims and agent experience improvement.

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Customer Feedback and Survey Tools for Customer Service

Applications that collect, analyze, and report on customer satisfaction data, Net Promoter Scores, and other feedback metrics to improve service quality.
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