Customer Feedback and Survey Tools for Customer Service
Applications that collect, analyze, and report on customer satisfaction data, Net Promoter Scores, and other feedback metrics to improve service quality.
Other Customer Service
Enterprise-grade survey platform with custom branding, advanced analytics, and integration capabilities. Offers insurance-specific templates for claims satisfaction, policy renewal feedback, agent performance, and digital experience assessment. Includes HIPAA compliance and enhanced security features.
Enterprise feedback platform with multi-channel data collection, advanced analytics, and reporting. Includes insurance-specific survey templates, journey mapping tools, and benchmarking. Offers specialized modules for tracking the customer experience across underwriting, claims, and policy servicing.
Comprehensive CX platform with insurance-specific feedback collection, analytics, and action planning tools. Includes digital, contact center, and in-person feedback channels with real-time alerts and case management. Features insurance benchmarking and specialized modules for claims experience and agent interactions.
NPS-focused feedback platform with real-time surveys triggered by insurance customer journeys. Features include automated workflows for service recovery, customer journey mapping, personalized coaching for agents, and integration with insurance CRM systems. Optimized for mobile data collection.
B2B-focused NPS platform ideal for commercial insurance providers. Features include account-level experience measurement, revenue risk analytics, and automated alert systems. Specialized capabilities for tracking broker relationships, premium retention, and claims satisfaction for business clients.
Customizable survey platform with insurance-specific templates, advanced logic, and workflow automation. Features include HIPAA compliance, secure data handling, and integration capabilities with insurance systems. Offers specialized modules for claims feedback, policy renewal surveys, and agent performance assessment.
Comprehensive platform that combines survey feedback with review management and social listening. Includes insurance-specific sentiment analysis, competitor benchmarking, and location-based reporting for agencies. Features automated response management and compliance monitoring for regulated insurance communications.
End-to-end voice of customer solution with insurance-specific survey methodologies, analytics, and action management. Includes specialized modules for claims satisfaction, policy servicing, digital experience, and agent performance. Features predictive analytics for renewal likelihood and cross-sell opportunities.
CX platform with Salesforce integration, enabling insurance providers to collect feedback throughout the customer journey. Features include branded surveys, real-time alerts, automated workflows, and journey mapping. Specialized capabilities for measuring claims experience, digital interactions, and agent performance.
A feature for collecting customer feedback after support interactions. Allows customization and reporting to monitor customer satisfaction.
Enables organizations to gather customer feedback in real-time and facilitates analysis to enhance customer satisfaction.
NPS surveys, omnichannel feedback capture, journey analytics, insurance-focused dashboards, pre-built text analytics, workflow automation, and reporting for regulatory compliance in financial services.
Collects and analyzes unstructured feedback (surveys, calls, social media); powerful insurance-specific sentiment analytics, root cause analysis, and dashboards; enables claims and agent experience improvement.
Specialized survey and feedback solution for insurance providers that offers customer journey mapping, real-time feedback collection, predictive analytics, and closed-loop action management. Includes pre-built insurance-specific templates, industry benchmarks, and integration with insurance CRMs.
End-to-end customer experience platform tailored for insurance providers with real-time feedback collection, AI-powered text analytics, role-based dashboards, and automated alerting for service recovery. Features include claims experience tracking, renewal journey mapping, and agent performance monitoring.
