Customer Service

Customer Service provides assistance and support to policyholders throughout their relationship with the insurer. This unit handles inquiries, resolves issues, processes policy changes, and strives to deliver positive customer experiences that enhance retention and satisfaction.

This department is part of the Insurance business area.

Products fall into the following categories:

• Customer Relationship Management (CRM) Systems
• Contact Center Solutions
• Knowledge Management Systems
• Interactive Voice Response (IVR) Systems
• Chatbot and Virtual Assistant Platforms
• Customer Feedback and Survey Tools
• Call Recording and Quality Monitoring Systems