SMG Financial Services Platform from SMG (Service Management Group)

Comprehensive CX platform with insurance-specific feedback collection, analytics, and action planning tools. Includes digital, contact center, and in-person feedback channels with real-time alerts and case management. Features insurance benchmarking and specialized modules for claims experience and agent interactions.

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Customer Feedback and Survey Tools for Customer Service

Applications that collect, analyze, and report on customer satisfaction data, Net Promoter Scores, and other feedback metrics to improve service quality.
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