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FactSet Digital Solutions – Client Communication Portal from FactSet
Customizable digital client portals enabling secure document sharing, messaging, performance reporting, and client service communication for advisors and wealth managers.
Product analysis by function
Communication Systems for Client Service and Operations
Integrated tools for client communications including secure messaging, video conferencing, email management with compliance archiving, and scheduled client review management.
More Communication Systems
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Communication Channels
(0 Yes /0 Known /12 Possible features)
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Email Integration Supports seamless sending and receiving of emails within the system. |
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Secure Messaging Provides a secure, encrypted messaging portal for clients and advisors. |
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SMS Notifications Ability to send alerts and updates via SMS. |
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VoIP Calling Includes support for Voice over IP calls through the platform. |
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Video Conferencing Offers built-in video meeting tools for virtual consultations. |
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Mobile App Access Clients and advisors can access communications via mobile applications. |
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Chatbot Support Automated chatbots provide responses and support for common queries. |
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Document Sharing Allows for secure exchange of files and documents. |
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Client Portal Self-service online portal for clients to access communication records. |
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Push Notifications Supports push notifications to keep clients updated in real time. |
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Multi-Channel History Tracks full history of communications across all channels in one timeline. |
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Fax Integration Enables electronic receipt and sending of faxes. |
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Security & Compliance Features
(0 Yes /0 Known /9 Possible features)
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End-to-End Encryption Ensures all communication is encrypted during transit and at rest. |
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Audit Trail Complete logging of communications for transparency and compliance. |
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Access Controls Granular user permissions for accessing client data and messages. |
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Data Retention Policies Automated management of data lifecycle in line with regulations. |
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Two-Factor Authentication Adds a secondary authentication step for enhanced access security. |
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Regulatory Compliance Certifications Meets key frameworks (e.g., FINRA, GDPR). |
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Message Archiving Ability to archive all client communications for legal review. |
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Secure File Transfer Facilitates sending files using encrypted transfer technology. |
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Single Sign-On (SSO) Enables unified login for users with enterprise credentials. |
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Workflow Automation
(0 Yes /0 Known /9 Possible features)
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Automated Client Onboarding Speeds up and standardizes the process of bringing new clients onboard. |
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Template Messaging Provides reusable templates for common communications. |
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Task Assignment Allows tasks triggered by client communications to be auto-assigned within teams. |
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Meeting Scheduler Automatically schedules meetings based on advisor/client availability. |
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Follow-up Reminders Automatically triggers reminders for client follow-ups and outstanding items. |
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Document Request Automation Automates requests and reminders for needed documents. |
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Custom Workflows Allows custom automation rules for various communication processes. |
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Bulk Messaging Sends communications in bulk to groups of clients as needed. |
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Integrated Signature Collection Automates electronic signature requests in workflow processes. |
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Integration Capabilities
(0 Yes /0 Known /9 Possible features)
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CRM Integration Directly links with popular Client Relationship Management platforms. |
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Calendar Integration Sync communications and appointments with calendar software. |
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Document Management Integration Connects with leading document storage solutions. |
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Client Data Sync Real-time syncing of client profiles with third-party systems. |
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APIs for Custom Extensions Provides public or private APIs for custom feature extensions. |
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Accounting System Integration Links to bookkeeping and accounting software. |
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eSignature Platform Integration Compatible with leading electronic signature tools. |
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Mail Merge Integration Supports personalized communications with data merge features. |
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Third-Party Secure Storage Integration Ability to store or back up communications securely to external locations. |
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Customization & Scalability
(0 Yes /0 Known /8 Possible features)
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Custom Email Domains Allows customization of sender domains for branding. |
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Personalizable Client Portals Client-facing portals can be branded and customized. |
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Role-Based Views Different interfaces or dashboards for advisors, admins, and clients. |
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Conditional Logic in Workflows Use of conditional statements in automations. |
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Scalable User Licensing Easy addition/removal of users as the organization grows. |
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Localization Options Support for multiple languages and local regulations. |
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Custom Branding of Notifications Ability to brand system notifications with company logos, color palettes, etc. |
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API Rate Limits Maximum allowed API calls per hour. |
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Client Service Experience
(0 Yes /0 Known /8 Possible features)
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Real-Time Status Tracking Clients can monitor request/progress status updates in real time. |
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Advisor Availability Indicators Shows live status of advisor (available, offline, etc.). |
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Feedback and Rating Tools Allows clients to rate and provide feedback on service. |
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Multilingual Support Allows communications to be provided in multiple languages. |
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24/7 Automated Support Chatbot or helpdesk support available around the clock. |
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Proactive Client Alerts Automatically informs clients of important events or deadlines. |
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Accessibility Features Supports accessible communication (screen readers, enlarged text, etc.). |
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Customizable Notification Preferences Clients set their preferred channel and frequency for updates. |
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Performance Metrics & Reporting
(0 Yes /0 Known /7 Possible features)
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Response Time Tracking Measures the average time to respond to client inquiries. |
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Message Volume Analytics Tracks the number of messages sent/received. |
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SLA Compliance Reporting Reports on meeting Service Level Agreements for communications. |
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User Activity Dashboards Displays user participation in communications. |
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Error/Error Rate Tracking Monitors failed delivery or communication errors. |
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Automated Report Scheduling Automatic generation/distribution of reports. |
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Downloadable Data Allows export of communication logs and reports for offline analysis. |
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Mobile and Remote Capabilities
(0 Yes /0 Known /5 Possible features)
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Mobile Push Alerts Notifies users via mobile apps. |
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Fully Responsive Design Interfaces adapt cleanly to all device types and sizes. |
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Offline Message Drafting Allows composing communications offline to send later. |
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Remote Access Security Includes additional protections when accessing remotely. |
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Multi-Device Sync Seamless data sync across desktop, tablet, and mobile. |
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Usability & Adoption Tools
(0 Yes /0 Known /7 Possible features)
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User-Friendly Interface Intuitive design for both advisors and clients. |
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Onboarding Tutorials Built-in tutorials guide new users. |
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Contextual Help Widgets In-app help guides and tips. |
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Multi-Tiered Support Different levels of support based on user expertise or role. |
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Localization Support for multiple languages and regional formats. |
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Training Materials Comprehensive manuals, videos, and reference guides. |
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Adoption Analytics Monitors usage rates and adoption trends. |
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Reliability & Availability
(0 Yes /0 Known /7 Possible features)
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Uptime Guarantee The percentage of time the system is guaranteed to be operational. |
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Disaster Recovery Plans and systems for restoring service after major failure. |
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Automated Backups Regular, automated backups of communication data. |
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Load Balancing Distributes incoming communications for optimal efficiency and reliability. |
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System Health Monitoring Automated checks on availability and performance. |
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Geo-Redundancy Uses multiple data centers in different regions for failover. |
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Scheduled Maintenance Notifications Notifies users in advance of planned downtimes. |
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