A wealth management platform with robust client communication management capabilities, including client portal, document management, secure messaging, activity tracking, automated notifications, and compliance monitoring for brokers.
Tools for managing client communications across multiple channels (email, chat, phone), often with recording and archiving capabilities for compliance purposes.
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Multi-Channel Support Ability to handle interactions across email, chat, voice/phone, SMS, and social media. |
Product offers robust client communication management including secure messaging, client portal, notifications, and multi-modal digital engagement, indicating multi-channel support. | |
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Channel Unification Unified view of all communications regardless of channel. |
Notes and platform materials state a unified view for client communications, implying channel unification. | |
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Channel Switching Ability to switch or escalate conversations between channels seamlessly. |
Described ability to switch and track activity among various communication types supports channel switching. | |
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APIs for Channel Integration Availability of APIs for custom integration with new channels. |
No information available | |
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Supported Social Platforms Number of social networks natively supported (e.g., Twitter, LinkedIn, Facebook). |
No information available | |
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Third-Party Integration Support for integrating third-party messaging and telephony solutions. |
Integration with external partners and various messaging solutions is referenced in marketing literature. | |
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Mobile Channel Support Capability to support mobile-specific channels and apps. |
Mobile client portal and app support confirmed in platform overview. | |
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Automated Distribution Automatic routing of incoming messages to the appropriate agent/team. |
Automated notifications and routing features indicate automated distribution. | |
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Outbound Communication Capabilities Ability to initiate outbound calls, emails, or chats from the platform. |
Agents can initiate outbound communications (emails, secure messages) from the platform. | |
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Omnichannel Inbox A single interface for agents to view all incoming and outgoing messages from every channel. |
Single inbox/workspace interface for agents described in feature set and documentation. | |
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Simultaneous Channel Capacity Maximum number of concurrent interactions the system can support across all channels. |
No information available |
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Call Recording Automatic recording of voice interactions. |
No information available | |
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Chat/Email Archiving Archival of written communications for future reference and audit. |
Chat/email and secure message archiving referenced in compliance section. | |
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Retention Policy Management Customizable message retention periods to match regulatory mandates. |
Notes mention customizable retention policies for compliance monitoring. | |
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Searchable Archives Ability to perform keyword or filter-based search through archived communications. |
Described searchable message/document/audit archives. | |
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Secure Storage Data encryption at rest and in transit for archived communications. |
Vendor documentation emphasizes encryption and secure storage compliance. | |
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Audit Trails Detailed tracking of communications for auditing purposes. |
Audit trail functionality is referenced for regulatory review and compliance monitoring. | |
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Export Capabilities Ability to export records or transcripts for regulatory requests. |
Records and data exports available for compliance and regulatory requests. | |
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Legal Hold Ability to place specific records on legal hold to prevent deletion. |
No information available | |
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Data Purging Automation Automated deletion of records based on defined retention policies. |
No information available | |
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Compliance Certifications Certified compliance with relevant financial or data privacy regulations. |
Claims of adherence to relevant financial/data privacy standards and certifications. | |
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Backup Frequency Frequency with which backups of communications are performed. |
No information available |
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Concurrent User Support Maximum number of users that can operate the system simultaneously. |
No information available | |
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Message Throughput Number of processed messages per second. |
No information available | |
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Recording Retention Capacity Total duration or count of recordings that can be stored. |
No information available | |
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Latency System response time for message delivery or retrieval. |
No information available | |
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Uptime Guarantee Vendor-promised service availability. |
No information available | |
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Auto Scaling Ability to automatically scale system resources based on demand. |
Platform is marketed as scalable to large client and message volumes with auto-scaling resources. | |
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Load Balancing Balancing of workloads across server resources to optimize performance. |
No information available | |
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Failover and Redundancy Automatic failover and redundancy configurations. |
No information available | |
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Disaster Recovery Comprehensive disaster recovery capabilities and tested plans. |
No information available | |
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Content Delivery Network (CDN) Use of a CDN for fast global access to stored content and messages. |
No information available |
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End-to-End Encryption Encryption of data in transit and at rest from sender to receiver. |
End-to-end encryption is highlighted in security and compliance details. | |
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Multi-Factor Authentication MFA for agent and administrator access. |
Multi-factor authentication is a standard in FIS platforms, referenced across compliance/security pages. | |
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Role-Based Access Control Granular user permission management based on roles. |
Role-based access and user management referenced in product description. | |
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SOC 2/ISO 27001 Certification Industry-standard security certifications. |
FIS platforms claim SOC 2/ISO 27001 and other industry-standard certifications. | |
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Single Sign-On (SSO) Ability to log in using a firm’s SSO infrastructure. |
Single sign-on support stated, including SAML/ADFS integrations. | |
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Intrusion Detection System (IDS) Monitoring for and alerting of suspicious or unauthorized activities. |
No information available | |
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Granular Audit Logs Detailed system activity logging for access and events. |
No information available | |
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Data Loss Prevention (DLP) Enforcement of policies to prevent unauthorized data sharing. |
No information available | |
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Automatic Session Timeout Automatic logout after a specified period of inactivity. |
Session timeouts and automatic logout referenced in security features. | |
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Custom Security Policies Ability to define firm-specific security policies. |
No information available |
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Unified Agent Dashboard A single workspace displaying all client interactions, case history, and tasks. |
Unified agent dashboard/workspace described for communications, client activity, and task tracking. | |
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Automated Task Assignment Automatic routing of cases or queries to the most appropriate agent/team. |
Automated client/case routing features referenced for workflow management. | |
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Macros and Templates Pre-defined responses or templates for frequent client interactions. |
Prebuilt and custom message templates/macros are referenced. | |
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CRM Integration Native or API-based integration with customer relationship management systems. |
API and pre-configured CRM integration capabilities stated in documentation. | |
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Case Management System for managing open/closed client requests and issues. |
Case management for client requests and issues covered in product documentation. | |
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Internal Chat/Collaboration Channel for agents to communicate internally without leaving the platform. |
Collaboration tools and secure internal chat are referenced in user/agent features. | |
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Notifications and Alerts Real-time notifications for new messages or urgent action items. |
Automated and real-time notifications are core platform features. | |
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Automated Follow-Up Automated reminders or follow-up tasks for pending topics. |
Automated reminders and follow-up workflows described. | |
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Workflow Customization Ability to define and automate unique workflows or escalation processes. |
Workflow customization and automation referenced in platform documentation. | |
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Search and Filter Functions Fast, multi-parameter searching and filtering of communication records. |
Advanced search/filtering capabilities described for messages and documents. |
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Client Portal Access Clients can log in to view past correspondence, statements, and open tickets. |
Client portal access described for correspondence, statements, and tickets. | |
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Self-Service Knowledge Base A searchable database of FAQs and support articles. |
Self-service knowledge base referenced for FAQs and client self-support. | |
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Automated Chatbots Intelligent bots to answer common questions or route more complex inquiries. |
No information available | |
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Personalization Options Custom greetings, tailored content, and preferences for communication. |
Personalized client experience, greetings and content cited in client communication features. | |
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Secure Document Sharing Ability for clients to securely send/receive documents via the platform. |
Secure document upload/download for clients specified for the portal. | |
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Response Time SLA Average response time guaranteed for client communications. |
No information available | |
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Real-Time Status Updates Clients receive real-time updates on the status of their inquiries. |
Clients receive real-time case/status updates in the client portal. | |
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Multilingual Support Support for multiple languages in interfaces and communications. |
Multi-language support offered for client and advisor interfaces. | |
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Accessibility Standards Compliance Adherence to accessibility standards such as WCAG/ADA. |
No information available | |
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Mobile Access for Clients Optimized mobile experience for client-side interaction. |
Mobile-optimized access confirmed for client portal and communications. |
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Open APIs Availability of open APIs for integration with in-house or third-party applications. |
No information available | |
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Webhooks Support Ability to push real-time data and updates to other systems. |
No information available | |
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Pre-built Integrations Out-of-the-box connectors to popular CRM, ERP, and compliance platforms. |
Native/pre-built integrations with market CRMs and other systems mentioned. | |
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Event-Driven Architecture System supports event-driven integrations for real-time actions. |
No information available | |
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Data Import/Export Tools Built-in utilities for importing or exporting data in multiple formats. |
Tools for secure document/data import/export mentioned. | |
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Integration Documentation Quality Comprehensiveness and clarity of provided integration documentation. |
No information available | |
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Custom Scripting/Extensions Ability to add custom logic or workflows through scripting. |
No information available | |
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Authentication Protocol Support Support for OAuth2, SAML, and similar secure authentication frameworks. |
Support for standards-based authentication such as SAML, OAuth2 listed. | |
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Batch Processing Support for large-scale/batch data operations via API. |
No information available | |
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Integration Rate Limits Maximum API calls allowed per hour. |
No information available |
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Real-Time Dashboards Live reporting on key communications metrics. |
No information available | |
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Custom Report Builder Creation of ad-hoc or scheduled custom reports. |
Custom report builder features stated for client and compliance reporting. | |
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Predefined Compliance Reports Standard reports for regulatory compliance. |
Standard compliance reporting modules referenced in platform documentation. | |
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Export to PDF/Excel Ability to export analytics and reports in common formats. |
Export to PDF/Excel is standard for both reporting and records. | |
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Agent Performance Metrics Measurement of agent-specific KPIs (response time, resolution rate). |
Agent metrics/reporting (response, completion, etc.) provided in platform dashboard. | |
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Client Satisfaction Surveys Integrated collection and reporting of client satisfaction ratings. |
Client satisfaction and survey tools cited in marketing collateral. | |
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Data Visualization Tools Built-in graphs, charts, and heatmaps for insights. |
Dashboards with visualizations for analytics and compliance are listed. | |
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Scheduled Reporting Ability to set and automate report generation schedules. |
Reports can be scheduled and generated automatically as per compliance requirements. | |
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Drill-Down Analytics Capability to drill down from summary to detailed records. |
Drill-down analytics are described in dashboard/reporting sections. | |
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Historic Data Retention Number of months/years historical data is retained for analytics. |
undefined Historic data retention for multiple years referenced for compliance. |
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AI-Based Routing Intelligent assignment of cases/messages based on context and agent skills. |
No information available | |
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Automated Compliance Monitoring AI to identify and flag potential compliance violations in real time. |
No information available | |
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Speech-to-Text Transcription Automated transcription of voice calls for record-keeping and analysis. |
No information available | |
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Sentiment Analysis Analysis of client sentiment and escalation based on message content. |
No information available | |
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Auto-Categorization/Tagging Automated tagging of communications for classification and search. |
No information available | |
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Suggested Responses AI-driven recommended replies and next best actions for agents. |
No information available | |
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Fraud Detection Real-time AI screening for fraud or anomalous interactions. |
No information available | |
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Bulk Outbound Campaigns Automated bulk messaging for compliance or marketing (with permission). |
No information available | |
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Workflow Automation Automatic triggering of workflows from specific communication events. |
Workflow automation is supported for communication events per documentation. | |
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Custom ML Model Integration Support for integrating custom machine learning models. |
No information available |
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Custom UI Themes Ability to apply the firm’s brand colors, logos, and interface layouts. |
User interface customization for branding and personalized dashboards is referenced. | |
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Configurable Workflows Ability to customize workflows to internal processes. |
Workflows and process customization are a key platform feature. | |
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Custom Notification Rules Define alert and notification logic to suit business needs. |
No information available | |
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Modular Feature Enablement Turn modules on/off as needed for specific user groups. |
Modular feature enablement described for tailoring platform by user group/role. | |
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Custom Portal Domains Branded portal/domain for client-facing interfaces. |
Custom portal domains/branding referenced in client portal options. | |
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Localization Support Customize system language, time zone, and regional settings. |
Localization (language/time zone) cited as platform feature. | |
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Personalized Reporting Dashboards Enable each user/role to have a custom analytics homepage. |
Personalized reporting dashboards for users/roles referenced. | |
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UI Widgets/Extensions Support for custom UI widgets or plugin extensions. |
No information available | |
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White-labeling Options Remove vendor branding for full white-label deployment. |
White-labeling options described in client portal and documentation. | |
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Custom Form Builders Drag-and-drop or API-based creation of custom data capture forms. |
No information available |
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24/7 Support Availability Access to live support at all times. |
24/7 support offered for financial/brokerage clients according to FIS support policies. | |
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Dedicated Account Manager Named support representative for each client. |
Named account managers described as part of enterprise/brokerage customer service. | |
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Comprehensive Onboarding and Training Structured onboarding and training programs for firm users. |
Comprehensive onboarding and user training programs described in support documentation. | |
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User Community/Forums Online user communities for knowledge sharing. |
No information available | |
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Service Level Agreement (SLA) Contractually defined levels of support and uptime. |
SLAs and guaranteed uptime included in standard offerings. | |
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Self-Service Documentation Extensive user manuals, FAQs, and troubleshooting guides. |
Extensive user guides and documentation available for self-service. | |
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Multi-Tier Support Plans Offering of basic, advanced, and premium support levels. |
Multiple tiered support plans mentioned in FIS support program. | |
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Customer Success Programs Proactive programs to drive adoption and best practices. |
Customer success and adoption programs listed as part of ongoing service. | |
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Regular Product Updates Frequent enhancements and bug fixes. |
Regular product enhancements, compliance updates, and new features are referenced. | |
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Third-Party Audit Reports Availability of security, compliance, or performance audit documentation. |
Third-party security/compliance audit reports available for review by clients. |
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