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Communication Management Systems for Client Services

Tools for managing client communications across multiple channels (email, chat, phone), often with recording and archiving capabilities for compliance purposes.
Other Client Services

Hearsay Relate
By: Hearsay Systems
https://hearsaysystems.com/hearsay-relate/
Mobile-first client engagement platform designed specifically for insurance agents. Features compliant text messaging, voice calls, automatic activity logging to CRM systems, pre-approved content sharing, and relationship analytics to help agents stay connected with clients.

Avaloq Communication Solution
By: Avaloq
https://www.avaloq.com/solutions
A digital communication platform for pension funds that enables personalized, compliant member communications. Features include template management, automated document generation, multi-language support, regulatory compliance tracking, and integration with core pension systems.

SmartCOMM
By: Smart Communications
https://www.smartcommunications.com/industries/financial-services/
Document generation, template management, multichannel delivery, personalization, compliance tracking, approval workflows, and integration with core systems for fund documentation.

FactSet Communications
By: FactSet
https://www.factset.com/products/communications
A suite of tools designed for seamless client communication, including reporting, data visualization, and collaborative workflows that enhance client engagement.

NICE inContact
By: NICE
https://www.nice.com/incontact/
A cloud-based contact center platform that includes omnichannel communication capabilities and analytics to improve client interactions and service delivery.

Redtail CRM
By: Redtail Technology
https://www.redtailtechnology.com/redtail-crm/
Offers a user-friendly interface for managing client relationships, tracking interactions, storing documents, and integrating with various financial planning tools and platforms.

AdvisorEngine Platform
By: AdvisorEngine
https://www.advisorengine.com/platform/
Includes a client portal, and investment management tools, with seamless integration for customer communication, goal tracking, and financial planning, all available in a secure and user-friendly environment.

eDOCSignature for Brokerage Communications
By: eDOC Innovations
https://www.edoclogic.com/solutions/edocsuite/
Cloud-based system with secure e-signatures, automated document workflows, and omni-channel notifications for brokerage client communications. Enables rapid onboarding, trade confirmations, and compliance document delivery.

Broadridge Communications Cloud
By: Broadridge Financial Solutions
https://www.broadridge.com/financial-services/wealth-management/wealth/client-communications
Comprehensive client communication platform for brokerages that provides digital document management, personalized communications, regulatory disclosures, and multi-channel delivery options. Features include template management, content personalization, and compliance tracking.

Messagepoint Financial Communications
By: Messagepoint
https://www.messagepoint.com/industries/financial-services-insurance/
AI-powered platform for managing complex customer communications in brokerage firms. Features include centralized content management, advanced personalization capabilities, regulatory compliance tracking, and omnichannel delivery options for statements, trade confirmations, and more.

Doxim Customer Communications Management (CCM)
By: Doxim
https://www.doxim.com/platform/customer-communications-management/
End-to-end platform for creating, delivering, and managing client communications in brokerage services. Features include omnichannel delivery, personalized content, regulatory compliance, and integrated analytics for performance tracking.

Vestorly Digital Communication Platform
By: Vestorly
https://www.vestorly.com/solutions/financial-services/
AI-powered content curation and client communication platform for brokerages. Features include personalized content delivery, automated communications, engagement analytics, and compliance-friendly sharing tools.

Intellect Wealth Qube
By: Intellect Design Arena
https://www.intellectdesign.com/wealth-qube/
Comprehensive wealth management suite with advanced client communication capabilities for brokerages. Features include personalized reporting, client portal, multi-channel communications, and integrated CRM functionality.

Moxtra for Wealth Management
By: Moxtra
https://moxtra.com/solutions/financial-services
Secure communication and collaboration platform for brokerage client services. Features include document sharing, e-signatures, secure messaging, video meetings, and compliance controls within a branded client portal.

FIS Unity
By: FIS Global
https://www.fisglobal.com/en/solutions/wealth-and-retirement/investment-solutions
A wealth management platform with robust client communication management capabilities, including client portal, document management, secure messaging, activity tracking, automated notifications, and compliance monitoring for brokers.

Bloomberg Terminal
By: Bloomberg
https://www.bloomberg.com/professional/solution/bloomberg-terminal/
An integrated platform providing real-time and historical data, market analytics, trading tools, news, and communications capabilities. Offers comprehensive coverage of global markets across all asset classes with execution capabilities, portfolio analysis, and risk management tools.