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Programmable contact center platform with voice, SMS, chat, and video capabilities. API-first approach allows for deep insurance system integrations, custom workflows for claims processing, and personalized policyholder communications.
Integrated phone, email, chat, and social media systems that route customer inquiries to appropriate service representatives and track resolution status.
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AI-powered conversational interfaces that handle routine customer inquiries, provide policy information, and assist with simple service requests without human intervention.
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