NCR SelfServ ATM Series from NCR Corporation

Full-function ATMs with cash recycling, contactless technology, biometric authentication, and advanced security features. Software solutions include ATM management, monitoring, and marketing capabilities.

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Product analysis by function

ATM and Branch Technology for Retail Banking

Hardware and software for physical banking locations, including ATMs, cash recyclers, and branch automation systems.
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ATM Hardware Capabilities
(10 Yes /10 Known /14 Possible features)

ATM Software & User Experience
(5 Yes /5 Known /13 Possible features)

ATM Security Features
(8 Yes /8 Known /14 Possible features)

ATM Network Management
(10 Yes /10 Known /13 Possible features)

Branch Technology Infrastructure
(0 Yes /0 Known /12 Possible features)

Teller Technology
(0 Yes /0 Known /13 Possible features)

Branch Self-Service Technology
(0 Yes /0 Known /13 Possible features)

Digital Integration Features
(0 Yes /0 Known /12 Possible features)

Staff Productivity Tools
(0 Yes /0 Known /12 Possible features)

Compliance and Security
(0 Yes /0 Known /14 Possible features)

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Cash Dispensing Capacity Maximum amount of cash the ATM can hold before requiring replenishment		No information available
Deposit Acceptance Ability to accept cash and check deposits from customers		Product description lists cash and check deposit acceptance as available functionality.
Check Scanning Capability to scan and process check deposits with image capture		Check image scanning on deposit is industry standard for 'full-function' and listed in NCR SelfServ product materials.
Bulk Note Acceptance Ability to accept multiple bills in a single deposit transaction without individual insertion		Marketing and datasheets specify bulk note acceptance as a feature for NCR's deposit modules.
Multi-Denomination Dispensing Capability to dispense various bill denominations (not just standard 20s)		Multi-denomination dispensing is a promoted feature (various bill types per transaction).
Coin Dispensing Ability to dispense coins for more precise withdrawal amounts		Some NCR SelfServ ATMs include coin dispensing modules as an option according to specifications.
Processing Speed Time required to complete standard transactions		No information available
Accessibility Features Compliance with ADA requirements including wheelchair access, braille keypads, and audio guidance		Compliance with ADA (wheelchair, braille, audio assist) is stated as standard for all new NCR ATMs.
Screen Size Diagonal measurement of display screen		No information available
Touchscreen Capability Interactive touchscreen interface rather than physical buttons only		Touchscreen support is a given on the new NCR SelfServ range; confirmed on official datasheets.
Card Reader Technology Support for chip cards, contactless/NFC, and magnetic stripe cards		All modern NCR ATMs provide EMV, NFC/contactless and magstripe compatibility.
Mobile Integration Support for cardless transactions via mobile phone (QR codes, NFC)		Mobile phone cardless withdrawals (QR/NFC) are marketed as key features.
Biometric Authentication Support for fingerprint, facial recognition, or other biometric verification methods		Biometric authentication (fingerprint, sometimes facial) is available as an option on SelfServ.
Energy Efficiency Power consumption rating during operation and standby		No information available

User Interface Customization Ability to customize UI based on customer preferences or bank branding		UI & marketing customization for banks is an important part of NCR's software suite.
Multi-language Support Number of languages available for customer interactions		No information available
Personalized Greeting Ability to recognize and greet customers by name based on card information		No information available
Favorite Transaction Memory Capability to remember and suggest frequent transactions for returning customers		No information available
Digital Receipt Options Support for email, SMS, or app-based transaction receipts as alternatives to paper		E-receipt via mobile, email, SMS is publicized in SelfServ features.
Transaction Variety Number of different transaction types supported beyond basic withdrawals		No information available
Guided User Assistance Interactive help videos or animations to assist with complex transactions		No information available
Bill Payment Functionality Ability to pay bills to registered payees directly from the ATM		Bill payment via ATM is a standard software feature for full-function SelfServ units.
Account Management Capability to view balances, statements, and perform transfers between accounts		Balance checks, transfers, and statements are available.
Appointment Scheduling Option to schedule branch appointments directly from the ATM		No information available
Product Applications Ability to apply for new banking products like loans or credit cards		Marketing for NCR SelfServ includes credit card and loan applications at the ATM (where enabled by customer/bank).
Transaction Time Limit Maximum allowed session time before timing out for security		No information available
Screen Timeout Customization Ability for users to extend session time for complex transactions		No information available

EMV Chip Compliance Support for EMV chip card security standards		EMV chip support is a mandatory compliance and confirmed on NCR.com.
End-to-End Encryption Encryption of all data from card entry through transaction processing		End-to-end encryption is standard in NCR ATM solutions for PCI DSS compliance.
Skimming Detection Technology to detect and prevent card skimming devices		Anti-skimming tech is marketed as part of NCR ATM physical security features.
PIN Shield Design Physical design elements to prevent PIN observation during entry		PIN shield and protected keypad design specified in product brochures for NCR SelfServ.
Camera Integration Number of security cameras monitoring ATM usage and surroundings		No information available
Vandal Resistance Rating Rating of physical durability against tampering attempts		No information available
Software Update Frequency Frequency of security software updates		No information available
Multi-factor Authentication Support for additional verification beyond PIN (biometric, OTP)		Offers multi-factor authentication, including biometrics, as either standard or optional modules.
Transaction Anomaly Detection AI-based monitoring to flag unusual transaction patterns		No information available
Alarm Systems Integration with silent alarms and monitoring services		Integration with silent/local alarms is part of SelfServ branch/ATM security suite.
Safe Rating Security rating of internal cash storage safe		No information available
Physical Location Monitoring Sensors to detect physical tampering with ATM installation		NCR advertises vibration, opening, and environmental sensors for physical-location monitoring.
Customer Authentication Time Limits Maximum time allowed for authentication before session timeout		No information available
Card Data Protection Compliance with PCI DSS standards for card data protection		PCI DSS compliance is a mandatory and stated feature in NCR SelfServ security documentation.

Remote Monitoring Capabilities Ability to monitor ATM status, cash levels, and functionality remotely		Remote ATM monitoring, status, and cash level check is heavily advertised in NCR ATM Network Management tools.
Predictive Maintenance AI-based prediction of maintenance needs before failures occur		Predictive maintenance is a selling point for NCR software suite to reduce downtime and visits.
Cash Management Forecasting Algorithms to predict cash needs based on usage patterns		NCR uses AI and analytics for cash management forecasting across the SelfServ product line.
Uptime Percentage Average operational availability of ATMs in the network		No information available
Remote Software Updates Ability to deploy software updates without physical intervention		Remote software updates are included in the ATM management platform.
Fleet Management Dashboard Centralized monitoring interface for entire ATM network		Fleet management dashboards are shown on NCR.com for banks to manage their ATM fleet.
Incident Response Time Average time to respond to and begin resolving ATM issues		No information available
Transaction Reconciliation Automated balancing and reconciliation of all transactions		NCR's reconciliation and balancing is outlined in their software literature for ATM management.
Network Connection Redundancy Backup connection methods if primary network fails		Network redundancy options (cellular, broadband failover) are marketed for NCR ATMs.
Terminal Management System Comprehensive software for managing all aspects of ATM operations		A terminal management system is a core offering with NCR SelfServ solutions.
API Integration Capabilities Support for integration with core banking and third-party systems		API integration with core banking and third parties is listed as a product feature.
Performance Analytics Detailed reporting on usage patterns, transaction types, and performance metrics		Performance analytics and dashboards are included in ATM and network management software.
Load Balancing Ability to direct customers to nearby less busy ATMs during high-volume periods		No information available

Core Banking System Integration Seamless connection between branch technology and core banking platform		No information available
Network Reliability Uptime percentage of branch network infrastructure		No information available
Backup Power Systems Duration branch technology can operate during power outages		No information available
Data Center Redundancy Multiple data centers for failover in case of outages		No information available
Wireless Coverage Percentage of branch with reliable wireless connectivity for mobile devices		No information available
Network Security Advanced security measures protecting branch networks from intrusion		No information available
System Response Time Average time for banking applications to respond to queries		No information available
Cloud vs. On-Premises Deployment model for branch technology systems		No information available
Data Synchronization Real-time synchronization of data across channels and branches		No information available
Branch Connectivity Bandwidth Data transfer capacity of branch network connection		No information available
Virtualization Capabilities Support for virtualized applications and desktop environments		No information available
Disaster Recovery Time Objective Time to restore branch systems after major incident		No information available

Teller Cash Recycler Integration Automated cash handling devices that count, store, and dispense cash		No information available
Cash Counting Accuracy Error rate of automated cash counting systems		No information available
Teller Interface Usability Intuitive design of teller software reducing training time		No information available
Transaction Processing Speed Average time to complete standard teller transactions		No information available
Customer Identification Integration Automated verification of customer identity documents		No information available
Digital Signature Capture Electronic capture and storage of customer signatures		No information available
Customer History Access Immediate access to complete customer relationship data		No information available
Dual Control Features Security features requiring multiple employee approvals for sensitive transactions		No information available
Integration with CRM Connection to customer relationship management system for personalized service		No information available
Fraud Detection Alerts Real-time alerts for potentially fraudulent transactions		No information available
Automated Regulatory Compliance Built-in checks for KYC, AML, and other regulatory requirements		No information available
Currency Exchange Functionality Support for foreign exchange transactions with current rates		No information available
Offline Capability Ability to process basic transactions during network outages		No information available

Interactive Teller Machines Advanced ATMs with video conferencing to remote tellers		No information available
Video Banking Hours Hours when video teller service is available beyond branch hours		No information available
Kiosk Accessibility Compliance with accessibility standards for self-service kiosks		No information available
Account Opening Terminals Self-service stations for opening new accounts or products		No information available
Digital Document Stations Self-service stations for document uploading and processing		No information available
Queue Management System Digital system for customer check-in and wait time management		No information available
Wait Time Accuracy Accuracy of predicted wait times provided to customers		No information available
Educational Displays Interactive screens providing product information and financial education		No information available
Remote Assistance Integration Ability for customers to connect with specialists not present in branch		No information available
Contactless Service Options Touch-free interaction methods for self-service technologies		No information available
Automated ID Verification Self-service identity verification through document scanning and biometrics		No information available
Instant Card Issuance On-site printing of debit or credit cards for immediate use		No information available
Card Printing Speed Time to produce a fully functional payment card in-branch		No information available

Mobile Pre-staging Ability to prepare ATM transactions on mobile before approaching machine		No information available
Cardless Withdrawal Support for cash withdrawals using mobile app instead of physical card		No information available
Cross-Channel Transaction Continuity Ability to start transactions in one channel and complete in another		No information available
Unified Customer View Single consolidated view of customer across all channels		No information available
Digital Appointment Booking Online scheduling system for branch appointments		No information available
Mobile Branch Locator GPS-based functionality to find nearest branch or ATM with specific features		No information available
Digital ID Integration Support for digital identity verification across channels		No information available
Branch WiFi Integration Secure customer WiFi with banking app integration in branches		No information available
QR Code Functionality Support for QR codes to authenticate or facilitate transactions		No information available
Branch Digital Signage Dynamic digital displays with personalized marketing based on mobile app data		No information available
API Availability Number of APIs available for integrating branch/ATM with other systems		No information available
Omnichannel Analytics Unified analytics across digital and physical channels		No information available

Tablet Banking Mobile devices allowing staff to assist customers anywhere in branch		No information available
Customer Analytics Dashboard Real-time customer insights for personalized service		No information available
Digital Onboarding Tools Paperless account opening and customer onboarding solutions		No information available
Onboarding Time Reduction Percentage reduction in time to complete new account opening		No information available
Knowledge Management System Centralized repository of information and procedures for staff reference		No information available
Task Management Software Digital workflow and assignment tracking for branch tasks		No information available
Video Conferencing Integration Built-in capability to connect customers with remote specialists		No information available
Document Management System Digital storage and retrieval of customer documents		No information available
Staff Scheduling Technology Automated scheduling based on predicted branch traffic and staff skills		No information available
Performance Analytics Metrics tracking individual and team performance		No information available
Internal Communication Platform Digital platform for staff communication and collaboration		No information available
Training Modules Digital learning tools for ongoing staff development		No information available

AML Compliance Automation Automated monitoring and flagging of potentially suspicious transactions		No information available
KYC Digital Verification Electronic verification of customer identity documents		No information available
Biometric Authentication Types of biometric verification supported (fingerprint, facial, etc.)		No information available
Transaction Monitoring Real-time monitoring of transactions for fraud and compliance issues		No information available
Branch Video Surveillance Coverage of video monitoring within branch locations		No information available
Video Retention Period Duration security video footage is stored		No information available
Staff Authentication Levels Multiple levels of authentication for staff based on transaction sensitivity		No information available
Physical Access Control Electronic systems controlling access to sensitive areas		No information available
Regulatory Reporting Automation Automated generation of required regulatory reports		No information available
Data Privacy Controls Systems ensuring compliance with data protection regulations		No information available
Security Incident Response Time Average time to respond to security incidents		No information available
Environmental Monitoring Systems monitoring temperature, water, smoke for physical infrastructure protection		No information available
Compliance Training Modules Digital training tools for staff compliance education		No information available
Document Authenticity Verification Technology to verify authenticity of identification documents		No information available

NCR SelfServ ATM Series from NCR Corporation

Product analysis by function

ATM and Branch Technology for Retail Banking

ATM Hardware Capabilities (10 Yes /10 Known /14 Possible features)

ATM Software & User Experience (5 Yes /5 Known /13 Possible features)

ATM Security Features (8 Yes /8 Known /14 Possible features)

ATM Network Management (10 Yes /10 Known /13 Possible features)

Branch Technology Infrastructure (0 Yes /0 Known /12 Possible features)

Teller Technology (0 Yes /0 Known /13 Possible features)

Branch Self-Service Technology (0 Yes /0 Known /13 Possible features)

Digital Integration Features (0 Yes /0 Known /12 Possible features)

Staff Productivity Tools (0 Yes /0 Known /12 Possible features)

Compliance and Security (0 Yes /0 Known /14 Possible features)