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A modern payment processing system for banks offering unified commerce platform, omnichannel payment acceptance, real-time fraud prevention, data analytics, and global payment method support.
Solutions that facilitate various payment methods including credit/debit cards, ACH transfers, wire transfers, and real-time payments.
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PCI DSS Compliance Adherence to Payment Card Industry Data Security Standards for handling cardholder data |
Adyen is PCI DSS certified as stated on their website for processing cardholder data. | |
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Two-Factor Authentication Requires two different authentication methods to verify user identity |
Adyen offers two-factor authentication (often 2FA/Strong Customer Authentication) for user and admin logins. | |
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Tokenization Replaces sensitive card data with unique identification symbols to protect customer information |
Adyen supports tokenization for secure handling and storage of card data. | |
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End-to-End Encryption Data encryption throughout the entire payment process from initiation to completion |
End-to-end encryption is promoted in Adyen's security documentation. | |
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Fraud Detection Systems Automated systems that flag suspicious transactions based on patterns and behaviors |
Adyen provides real-time fraud detection and prevention systems. | |
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Compliance Monitoring Ongoing monitoring of transactions for regulatory compliance |
Ongoing compliance monitoring is available as part of Adyen’s platform. | |
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Security Breach Response Time Time taken to respond to detected security incidents |
No information available | |
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Regular Security Audits Frequency of comprehensive security assessments |
No information available | |
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GDPR Compliance Adherence to General Data Protection Regulation standards for EU customers |
Adyen maintains GDPR compliance for EU customers as stated in their legal section. | |
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AML Screening Anti-Money Laundering screening capabilities integrated into the payment system |
Adyen offers AML (Anti-Money Laundering) controls and screening. | |
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Biometric Authentication Support for fingerprint, facial recognition, or other biometric verification methods |
Biometric authentication is possible via mobile payment methods integrated with Adyen (e.g., Apple Pay, Google Pay). | |
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Vulnerability Assessment Regular testing to identify security vulnerabilities in the system |
Adyen performs regular vulnerability assessments as part of its security practice. |
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Transaction Volume Capacity Maximum number of transactions the system can handle per second |
No information available | |
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Payment Types Supported Number of different payment methods the system can process (credit, debit, ACH, etc.) |
No information available | |
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Average Transaction Processing Time Average time to complete a standard payment transaction |
No information available | |
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Real-time Processing Ability to process payments in real-time rather than batch processing |
Real-time payment processing is core to Adyen’s unified commerce capabilities. | |
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Batch Processing Capabilities Ability to handle large volumes of transactions in batches |
Adyen also offers batch processing for reconciliation and reporting. | |
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Cross-Currency Support Ability to process payments across different currencies |
Multi-currency/cross-currency payments are supported. | |
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Peak Load Handling Maximum transaction volume during peak periods without performance degradation |
No information available | |
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Recurring Payment Support Capability to handle automated recurring payment schedules |
Recurring payment support is built-in, supporting subscriptions and repeat billing. | |
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Micropayment Efficiency Cost-effectiveness and efficiency in processing very small payment amounts |
Adyen is cited for supporting low-value micropayments efficiently, as seen in digital goods industries. | |
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Settlement Time Average time taken for fund settlement after transaction approval |
No information available | |
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Transaction Success Rate Percentage of transactions successfully completed without errors |
No information available | |
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Smart Routing Intelligent routing of transactions to optimize for cost, speed, or approval rates |
Smart routing is a feature of Adyen’s acquiring processing. |
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API Availability Comprehensive APIs available for integration with other systems |
API availability is central to Adyen, with thorough, well-documented APIs for all major services. | |
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Core Banking System Integration Seamless integration capabilities with existing core banking platforms |
Adyen integrates with core banking systems via APIs and customized connectors. | |
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Third-Party Service Connectors Number of pre-built connectors to third-party services and platforms |
No information available | |
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Open Banking Compliance Adherence to open banking standards allowing secure data sharing |
Adyen’s APIs and platform architecture are ‘open banking ready’ and used by regulated entities under open banking directives. | |
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Mobile Banking Integration Built-in capabilities for integration with mobile banking applications |
Mobile SDKs and APIs for mobile banking integration are part of Adyen’s offering. | |
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E-commerce Platform Integration Ready integration with popular e-commerce platforms |
Pre-built integrations for e-commerce platforms (Shopify, Magento, etc.) are available. | |
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Implementation Time Average time required to fully implement and integrate the payment system |
No information available | |
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SDK Availability Software Development Kits available for different platforms and languages |
SDKs for several languages/platforms available. | |
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Webhook Support Support for webhook notifications for real-time event communication |
Webhook support is part of the API offering for real-time event notifications. | |
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Custom Integration Development Vendor support for developing custom integrations specific to the bank's needs |
Adyen offers custom integration services for enterprise banking clients. | |
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Integration Documentation Quality Comprehensiveness and clarity of integration documentation |
Extensive integration documentation available online. | |
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Integration Testing Environment Availability of sandbox or testing environment for integration development |
Sandbox/test environments are offered for development and integration testing. |
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Checkout Experience Customization Ability to customize the payment checkout experience for customers |
Checkout experience via Adyen Drop-in and Components can be extensively customized. | |
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Mobile Responsiveness Payment interfaces automatically adapt to mobile device screens |
All interfaces are responsive and mobile-friendly. | |
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Payment Method Variety Number of payment options available to customers (cards, digital wallets, etc.) |
No information available | |
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Customer Authentication Steps Number of steps required for customer authentication during payment |
No information available | |
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Digital Receipt Options Ability to provide digital receipts through various channels (email, SMS, app) |
Digital receipts (email, SMS, app) are standard for merchants and banking clients. | |
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Saved Payment Methods Capability for customers to securely save payment information for future use |
Customers can save payment methods securely for repeat use. | |
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Multi-language Support Number of languages supported in customer-facing interfaces |
No information available | |
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Payment Status Notifications Real-time notifications to customers about payment status changes |
Provides real-time payment status notifications for customers. | |
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White-label Capability Ability to brand payment interfaces with the bank's own branding |
White-labeling is available for banks and large merchants. | |
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Accessibility Compliance Adherence to accessibility standards (WCAG) for users with disabilities |
Accessible design adhering to WCAG is part of Adyen’s frontend compliance. | |
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Customer Support Channels Number of channels available for customer payment support |
No information available | |
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One-click Payments Support for simplified one-click payment options for returning customers |
One-click payments supported via saved payment methods and tokenization. |
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Real-time Transaction Dashboard Interactive dashboard showing real-time payment activity |
Adyen provides live dashboards for monitoring real-time transactions. | |
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Custom Report Builder Tools allowing users to create customized payment reports |
Custom reporting tools and dashboards are included. | |
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Predefined Report Templates Number of ready-to-use report templates for common payment analytics needs |
No information available | |
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Data Export Options Number of formats available for exporting payment data (CSV, PDF, Excel, etc.) |
No information available | |
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Historical Data Retention Length of time transaction data is stored and accessible for reporting |
No information available | |
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Automated Reporting Capability to schedule and automatically deliver reports |
Automated scheduled report delivery is available. | |
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Payment Trend Analysis Advanced analytics tools for identifying payment trends and patterns |
Includes payment trend analytics in their dashboard. | |
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Customer Segmentation Analytics Tools for analyzing payment behavior across different customer segments |
Customer/payment behavior analytics segmented by geography, payment type, etc. | |
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Fraud Pattern Detection Advanced analytics specifically designed to identify potential fraud patterns |
Adyen applies fraud analytics tools with pattern detection. | |
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Merchant Performance Analytics Tools for analyzing payment performance across different merchants or channels |
Performance analytics for merchants/channels available. | |
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Regulatory Reporting Templates Pre-built reports meeting regulatory requirements for payment reporting |
Pre-built regulatory report templates are available for compliance. | |
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API Access to Analytics Ability to access analytics data via API for integration with other systems |
Analytics APIs are available for enterprise integration. |
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Transaction Fee Structure Clarity and competitiveness of per-transaction fee model |
Transparent, published transaction fee structures are found on Adyen’s pricing pages. | |
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Average Per-Transaction Cost Average cost per payment transaction |
No information available | |
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Volume-Based Discounts Availability of reduced fees based on transaction volume |
Volume-based discounted pricing is available for high transaction customers. | |
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Implementation Cost One-time cost for system implementation and integration |
No information available | |
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Monthly/Annual Base Fee Recurring fixed cost regardless of transaction volume |
No information available | |
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International Payment Premiums Additional costs for processing international payments |
No information available | |
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Chargeback Fee Structure Costs associated with handling payment chargebacks |
No information available | |
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Pricing Transparency Clarity and comprehensiveness of pricing information |
Pricing transparency is a noted feature of Adyen’s proposition. | |
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Contract Flexibility Flexibility in contract terms and ability to adjust services |
Contract length and terms can be customized for banks and large clients. | |
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Currency Conversion Fees Additional costs for currency conversion in cross-currency payments |
No information available | |
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Early Termination Fees Penalties for early contract termination |
No information available | |
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Premium Support Costs Additional costs for enhanced support levels |
No information available |
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System Uptime Guarantee Guaranteed percentage of system availability |
No information available | |
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Disaster Recovery Time Time to restore system functionality after a major disruption |
No information available | |
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Redundancy Systems Multiple backup systems to prevent service interruption |
Redundant architecture, multi-region deployment as per reliability specifications. | |
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Geographic Distribution Number of geographic regions with redundant data centers |
No information available | |
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Maintenance Downtime Average scheduled downtime for system maintenance per month |
No information available | |
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Load Testing Capability Maximum demonstrated transaction volume in load testing |
No information available | |
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Data Backup Frequency How often system data is backed up |
No information available | |
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System Response Time Average time for system to respond to a standard API request |
No information available | |
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SLA Enforcement Clear Service Level Agreements with penalties for non-compliance |
SLA agreements are published; penalties for breaches are defined. | |
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Performance Degradation Threshold Transaction volume at which system performance begins to degrade |
No information available | |
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Automatic Scaling System automatically scales resources based on demand |
Cloud infrastructure supports automatic scaling at demand spikes. | |
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Health Monitoring Tools Comprehensive tools for monitoring system health and performance |
Health and system monitoring tools are available via the Adyen dashboard. |
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Contactless Payment Support Support for NFC and other contactless payment technologies |
NFC/contactless supported; Adyen partners with POS vendors and schemes. | |
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QR Code Payment Support Capability to process payments via QR codes |
QR payments are natively supported (notably for Alipay, WeChat Pay, etc.). | |
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Buy Now Pay Later Integration Support for Buy Now Pay Later payment options |
Buy Now, Pay Later options available/integrated with Adyen (e.g., Afterpay, Klarna). | |
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Cryptocurrency Payment Support Ability to accept payments in cryptocurrencies |
Cryptocurrency payments supported with partners; details on request. | |
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Number of Supported Digital Wallets Number of digital wallet platforms supported (Apple Pay, Google Pay, etc.) |
No information available | |
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Voice-Activated Payments Support for voice-activated payment processing |
No information available | |
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Wearable Device Payment Support Compatibility with payments from wearable devices |
Wearable payment device support (Apple Watch, Wear OS, Garmin, etc.). | |
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IoT Payment Capability Support for Internet of Things payment scenarios |
No information available | |
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Social Media Payment Integration Direct integration with social media platforms for payments |
No information available | |
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Open Banking API Compliance Compliance with latest open banking API standards |
Compliant with current Open Banking API standards. | |
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Blockchain Technology Integration Use of blockchain for payment processing or verification |
Adyen is engaged in blockchain pilots and integrations for payment processing in some markets. | |
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Innovation Release Frequency Frequency of new feature releases and updates |
No information available |
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24/7 Support Availability Availability of technical support around the clock |
24/7 technical and customer support provided globally. | |
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Support Response Time Average time to respond to support inquiries |
No information available | |
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Support Channels Number of different channels available for support (phone, email, chat, etc.) |
No information available | |
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Dedicated Account Manager Assignment of a dedicated account manager for ongoing support |
Dedicated account managers are provided for financial institution clients. | |
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Implementation Support Level of support provided during system implementation |
Implementation support services are available for complex/banking clients. | |
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Training Resources Comprehensiveness of training materials and resources |
Extensive support and training materials are available online and for onboarding. | |
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User Documentation Quality Clarity and completeness of user documentation |
Comprehensive and up-to-date user documentation. | |
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Community Support Forum Availability of user community for peer support |
Community Q&A, user groups, and developer forums are available. | |
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Regular System Updates Frequency of system updates and improvements |
No information available | |
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Service Credits for Downtime Financial compensation offered for service disruptions |
Service credits are provided for SLA breaches as per contract documentation. | |
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Post-Implementation Review Structured review process after implementation to ensure optimal configuration |
Post-implementation reviews are part of enterprise/financial institution onboarding. | |
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Escalation Process Clear process for escalating unresolved issues to higher support levels |
Defined escalation processes in Adyen's enterprise service offerings. |
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Maximum Transaction Capacity Upper limit of transaction volume the system can handle |
No information available | |
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Geographic Expansion Support Ease of expanding payment processing to new geographic regions |
Operations in over 40 countries; easy onboarding for newly supported regions. | |
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Multi-Entity Support Ability to support multiple business entities within the same system |
Multi-entity support for banks and merchants with complex structures. | |
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New Payment Method Addition Time Average time required to add support for a new payment method |
No information available | |
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Scalable Pricing Model Pricing structure that scales efficiently with business growth |
Pricing scales with business growth; discounts for volume. | |
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API Rate Limits Maximum number of API calls allowed per minute |
No information available | |
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Multi-Currency Expansion Ease of adding new currency support |
Adyen supports the addition of new currencies quickly; new currencies are added regularly. | |
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Database Scalability Ability of the database to scale with growing transaction history |
Platform and underlying databases are architected for scaling with historic data volume growth. | |
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Feature Request Process Clear process for requesting and implementing new features |
Formal feature request and review process for clients. | |
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Custom Development Support Vendor support for custom development needs as the business grows |
Custom development and support available. | |
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Backward Compatibility Ensuring new versions remain compatible with existing integrations |
Backward compatibility is committed for integrations per versioning policy. | |
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Growth Planning Support Vendor assistance with planning for future growth and scaling |
Growth and rollout strategies are part of the Adyen consultation and support package for financial institutions. |
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