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A comprehensive digital banking platform offering personalized customer journeys, omnichannel capabilities, and support for retail, small business, corporate, and wealth management segments. Features include onboarding, account servicing, payments, and financial insights.
More about Oracle Financial Services
Online and mobile banking applications that allow customers to access their accounts, make transactions, and manage their finances remotely.
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Mobile App Availability Whether the platform offers a dedicated mobile application for iOS and Android devices |
Oracle OBDX provides mobile apps for both iOS and Android as part of its omnichannel banking experience. | |
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Responsive Web Design Whether the web platform automatically adjusts to different screen sizes and devices |
OBDX platform offers responsive web design to ensure channel consistency and device adaptation. | |
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Biometric Authentication Support for fingerprint, facial recognition, or other biometric login methods |
Banking platform supports biometric authentication such as fingerprint and facial recognition for mobile apps. | |
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UI Customization Ability for users to personalize their dashboard, widgets, and interface elements |
Oracle promotes customizable UI/UX with dashboard personalization and widget management. | |
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Accessibility Compliance Adherence to WCAG or similar accessibility standards for users with disabilities |
Oracle states OBDX adheres to WCAG 2.1 accessibility standards. | |
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Dark Mode Support Option for users to switch to a dark color scheme to reduce eye strain |
Dark mode support is available as a UX feature in the platform's recent releases. | |
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Multi-language Support Number of languages available for users to interact with the platform |
No information available | |
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Page Load Speed Average time it takes for pages to load fully on the platform |
No information available | |
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Single Sign-On (SSO) Ability to use one set of login credentials across multiple services or platforms |
Single Sign-On (SSO) is supported via SAML and OAuth integrations. | |
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Push Notifications Support for sending real-time alerts to users' devices |
Push notifications for transactions, security, and offers are part of the mobile platform. | |
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In-app Chat Support Live chat functionality for customer service directly within the platform |
In-app chat support is mentioned as an available feature for customer engagement. | |
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Voice Banking Integration Integration with voice assistants like Alexa, Google Assistant, or Siri |
Supports voice banking integration with Alexa and Google Assistant via APIs. | |
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User Satisfaction Score Average rating from user feedback on experience and usability |
No information available |
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Real-time Balance Updates Whether account balances are updated in real-time as transactions occur |
Balances update instantly on transaction, as documented for customers and employees. | |
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Transaction History Depth How far back users can view their transaction history |
No information available | |
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Transaction Search Ability to search through past transactions using various filters |
Advanced transaction search with filters is a listed feature. | |
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Transaction Categorization Automatic categorization of transactions (e.g., groceries, utilities) |
Automatic transaction categorization is provided as part of financial insights and PFM. | |
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Multi-account Dashboard Consolidated view of all accounts (checking, savings, loans, etc.) in one interface |
Multi-account dashboard (single view of all products) is a significant platform capability. | |
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Account Nickname Customization Ability for users to rename accounts with personalized labels |
Account nickname customization is part of personalized banking experience. | |
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Statement Generation Ability to generate and download account statements for specific periods |
Statement generation and download available on web and mobile. | |
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Tax Document Access Availability of tax-related documents (e.g., 1099-INT) within the platform |
Tax documents (e.g., 1099s, TDS, interest certificates) are available for download via portal. | |
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Account Closure Self-service functionality to close accounts without visiting a branch |
Self-service account closure is possible via digital channels according to release notes. | |
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Account Alerts Customizable notifications for account activities (e.g., low balance) |
Customizable account and transaction alerts are standard. | |
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External Account Linking Ability to connect and view accounts from other financial institutions |
External account linking, leveraging open banking and APIs, is supported. | |
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Account Opening Ability to open new accounts entirely through the digital platform |
Account opening and onboarding is fully digital as a core selling point. |
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Internal Transfer Speed How quickly transfers between accounts at the same bank are processed |
No information available | |
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External Transfer Options Number of methods available for transferring to external accounts (ACH, wire, etc.) |
No information available | |
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Bill Pay Service Functionality to schedule and manage payments to service providers and billers |
Bill pay service is an integral platform feature with payee management. | |
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P2P Payment Integration Integration with peer-to-peer payment services (Zelle, Venmo, etc.) |
Integration with P2P payment services is available via FinTech connectors, e.g., UPI, Zelle. | |
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Recurring Transfers Ability to set up automatic, repeating transfers between accounts |
Recurring transfer setup is supported as part of scheduled payments. | |
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Transfer Limits Maximum amount that can be transferred in a single transaction |
No information available | |
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International Wire Support Ability to initiate and track international wire transfers |
International wire transfers, including SWIFT integration, are an advertised feature. | |
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Real-time Payments Support for instant payment networks like RTP or FedNow |
Real-time payments supported where bank connector and national instant rails (like RTP) are available. | |
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QR Code Payments Support for generating or scanning QR codes to initiate payments |
QR code payment (scan-and-pay) feature is available, especially for Asian markets. | |
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Mobile Check Deposit Functionality to deposit checks by taking photos with a mobile device |
Mobile check deposit is available (feature may depend on region). | |
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Bill Payment Reminders Proactive notifications about upcoming bill payments |
Automated bill payment reminders available via notifications. | |
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Transfer Templates Ability to save transfer details for frequent transactions |
Templates for recurring/frequent transfers can be saved and managed. | |
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Payment Status Tracking Ability to track the status of payments and transfers in real-time |
Real-time payment status tracking is a documented capability. |
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Multi-factor Authentication Requiring multiple forms of verification before granting account access |
Multi-factor authentication is a required standard feature (OTP, device, biometrics, etc.). | |
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Encryption Level Strength of encryption used to protect data (e.g., 128-bit, 256-bit) |
No information available | |
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Automatic Session Timeout Whether the system automatically logs users out after a period of inactivity |
Automatic session timeout configurable per institution's policy. | |
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Device Recognition System can identify and flag logins from new or unrecognized devices |
Device recognition is part of OBDX's fraud and security monitoring. | |
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Fraud Monitoring Active monitoring systems that detect and flag suspicious activities |
Continuous fraud detection and monitoring documented in product security features. | |
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Transaction Verification Secondary verification required for high-risk or unusual transactions |
Transaction verification via step-up authentication on risky transactions. | |
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Card Controls Ability to freeze/unfreeze cards, set usage limits, or restrict geographical usage |
Users can freeze/unfreeze cards, set controls via the digital platform. | |
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Security Alerts Notifications for security-related events (password changes, logins, etc.) |
Security event alerts are standard notifications (e.g., login, password reset, suspicious activity). | |
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Vulnerability Testing Frequency How often the platform undergoes security testing and assessments |
No information available | |
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Fraud Guarantee Financial protection offered to customers in case of fraudulent transactions |
Fraud guarantee available subject to bank's policy; OBDX supports reimbursement workflows. | |
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Privacy Controls User options to control data sharing and privacy preferences |
Extensive user privacy controls for consent, data sharing, and privacy settings. | |
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IP Blocking Ability to block access from suspicious IP addresses or regions |
IP blocking and geo-fencing supported in the security layer. | |
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Compliance Certifications Number of security and compliance certifications held (PCI DSS, ISO 27001, etc.) |
No information available |
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Spending Analysis Tools that analyze and visualize spending patterns across categories |
Spending analysis visualizations and insights included in PFM module. | |
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Budgeting Tools Features that help users create and monitor budgets |
Budgeting and financial planning tools available as part of PFM. | |
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Financial Goal Setting Ability to set and track progress toward financial goals |
Financial goal setting (savings/investment goals) is available with progress tracking. | |
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Net Worth Tracking Calculation and visualization of overall financial position |
Net worth tracking is included in the PFM module. | |
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Cash Flow Forecasting Prediction of future account balances based on recurring transactions |
Cash flow forecasting is available using AI and PFM features. | |
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Automated Savings Tools that automatically move money to savings based on rules or AI |
Automated 'round-up' and rules-based savings tools are available. | |
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Investment Tracking Ability to monitor investment performance within the platform |
Investment account tracking is available for banks with those features enabled. | |
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Financial Health Score Personalized scoring system to assess overall financial wellbeing |
Financial health and wellness scoring included as optional feature in PFM. | |
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Debt Payoff Planning Tools to create and optimize strategies for debt reduction |
Debt payoff calculators and planning tools provided for personal loans/credit cards. | |
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Bill Negotiation Services Features that help users identify and reduce recurring expenses |
Bill negotiation and subscription management tools are included as optional modules. | |
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Tax Optimization Suggestions Recommendations for minimizing tax liability based on spending and income |
AI-driven tax optimization suggestions are a promoted use-case in recent releases. | |
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Financial Education Content Availability of educational resources about financial topics |
Financial education articles, videos, and widgets included as PFM content. | |
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Subscription Tracking Identification and management of recurring subscription payments |
Active subscription tracking based on recurring transactions, available in PFM. | |
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Historical Data Range How far back the PFM tools analyze financial history |
No information available |
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Credit Score Access Free access to credit score information within the platform |
Credit score access is available through Equifax/Experian integration. | |
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Credit Score Simulator Tools that show how different actions might affect credit scores |
Credit score simulators are available as an optional feature. | |
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Loan Application Process Ability to apply for loans entirely through the digital platform |
Loan applications can be fully completed online, as per onboarding demo. | |
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Loan Application Speed Average time from application submission to decision |
No information available | |
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Pre-qualification Tools Features that assess eligibility for products without affecting credit score |
Pre-qualification tools with soft credit pull available for personal and auto loans. | |
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Loan Management Tools to view, manage, and make extra payments on existing loans |
Loan management (make extra payments, view balances) available in digital self-service. | |
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Credit Card Management Specialized tools for managing credit card accounts and rewards |
Credit card account management, rewards, and setting controls are supported. | |
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Interest Rate Comparison Features that compare available interest rates across products |
Interest rate comparison across bank products is available as a PFM/offer feature. | |
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Debt Consolidation Tools Resources to help combine multiple debts into a single loan |
Debt consolidation calculators/tools provided in lending modules. | |
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Automatic Payment Options Setup for automatic loan or credit card payments |
Auto-payment for loans/cards supported as part of payment settings. | |
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Credit Limit Increase Requests Self-service tools to request higher limits on credit products |
Credit limit increase requests available as a self-service workflow. | |
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Personalized Loan Offers Customized lending offers based on the customer's financial profile |
Personalized loan offers presented based on customer profile and segmentation. | |
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BNPL Integration Integration with Buy Now, Pay Later services for purchases |
BNPL integration available for banks that offer this or through partner fintechs. |
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In-app Chat Support Live chat functionality directly within the platform |
In-app live chat support offered for end-customers and staff. | |
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AI Chatbot Assistance Automated conversational interface for answering questions and solving issues |
AI chatbot/virtual assistant is core to digital support offering. | |
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Video Banking Ability to video conference with bank representatives |
Video banking available as additional customer engagement channel. | |
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Co-browsing Support Feature allowing support staff to see and navigate the customer's screen |
Co-browsing sessions for support agents available for troubleshooting. | |
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Support Hours Number of hours per day that live support is available |
No information available | |
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Self-service Knowledge Base Searchable repository of help articles and guides |
Extensive self-service help center/knowledge base included. | |
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Branch/ATM Locator Tools to find nearby physical banking locations |
Branch & ATM locator tools are part of customer portal features. | |
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Appointment Scheduling Ability to schedule in-person or virtual meetings with bank staff |
Appointment scheduling for virtual or branch visit is integrated. | |
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Feedback Mechanisms Tools for customers to provide input on the banking experience |
Feedback and survey tools for customer experience are built in. | |
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Support Request Tracking System for monitoring the status of customer service inquiries |
Support ticket/request tracking for logged-in users available. | |
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Average Response Time Typical time to receive a response to support inquiries |
No information available | |
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Call-back Options Feature allowing customers to request a call rather than waiting on hold |
Customers can request a call-back from support within the app. | |
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Social Media Support Customer service available through social media channels |
Support available through Facebook, Twitter, WhatsApp as enabled by the bank. |
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Open Banking API Availability of APIs that allow third-party developers to build on the platform |
Open banking APIs provided for fintech and partner integrations. | |
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External Account Aggregation Ability to pull in data from accounts at other financial institutions |
External account aggregation via open banking APIs is supported. | |
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Number of API Endpoints Quantity of different API services available for integration |
No information available | |
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Digital Wallet Integration Support for Apple Pay, Google Pay, Samsung Pay, etc. |
Apple Pay, Google Pay, and Samsung Pay integrations available. | |
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Personal Finance App Connectivity Direct integration with budgeting and financial planning apps |
Direct integrations with PFMs (Mint, YNAB, etc.) can be enabled via API connectors. | |
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Accounting Software Integration Ability to connect with QuickBooks, Xero, or other accounting systems |
Accounting software integration available for business/corporate users through API. | |
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eCommerce Platform Integration Built-in connections to online shopping and payment platforms |
eCommerce integration available for digital banking users with merchant accounts. | |
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Wearable Device Support Banking functionality on smartwatches or other wearable technology |
Wearable device (smartwatch) support for notifications and basic banking actions. | |
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IoT Device Integration Connectivity with Internet of Things devices for financial functions |
No information available | |
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Data Export Options Number of formats available for exporting financial data (CSV, PDF, etc.) |
No information available | |
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Tax Software Integration Direct connection to tax preparation software |
Tax software integration supported via export and direct APIs. | |
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Developer Sandbox Testing environment for developers building on the platform |
Developer sandbox environments available as part of API and fintech integration suite. | |
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Webhook Support Ability to trigger automated actions in other systems based on banking events |
Webhook triggers available for real-time events to external systems. |
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Personalized Insights AI-generated observations about spending patterns and financial behavior |
Personalized insights and AI-powered nudges feature heavily in PFM and engagement modules. | |
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Product Recommendations Personalized suggestions for financial products based on user profile |
Product recommendations based on behavior and segmentation are available. | |
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Predictive Cash Flow AI forecasting of future account balances based on historical patterns |
Predictive cash flow analysis is available via AI/ML features. | |
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Smart Savings Features AI-driven tools that automatically optimize savings based on spending patterns |
Smart/Augmented savings tools utilizing AI are offered. | |
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Voice Banking Assistant Natural language processing capabilities for voice-based banking |
Voice assistant with NLP capabilities is available (Alexa/Google). | |
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Personalized Interface Dynamic UI that adapts based on user behavior and preferences |
Dynamic UI that adapts to user preferences is a stated feature of OBDX. | |
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Financial Habit Recognition AI identification of patterns in financial behavior |
AI analyzes and recognizes user financial behavior for nudges/insights. | |
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Anomaly Detection AI systems that identify unusual transactions or patterns |
AI-powered anomaly detection for fraud and unusual behaviors. | |
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Smart Notification System Contextual alerts based on user behavior and preferences |
Contextual notification system based on AI/behavioral analysis. | |
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Behavioral Analytics Capabilities Advanced analysis of user interactions to improve experience |
Behavioral analytics available for both customer journeys and platform improvement. | |
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Custom Financial Advice Personalized financial guidance based on individual circumstances |
Automated custom advice modules are included (examples: savings, retirement advice). | |
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Life Event Detection AI recognition of major life changes from transaction patterns |
Life events (new job, child, moving) detected through pattern analysis, per OBDX's AI roadmap. | |
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Customer Segmentation Granularity Number of distinct customer segments the AI can identify for personalization |
No information available |
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System Uptime Percentage of time the platform is operational and available |
No information available | |
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System Response Time Average time for the system to respond to user requests |
No information available | |
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Concurrent User Capacity Maximum number of simultaneous users the system can support |
No information available | |
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Disaster Recovery Time Time required to restore service after a major outage |
No information available | |
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Update Frequency How often the platform receives feature updates and improvements |
No information available | |
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Backward Compatibility Whether updates maintain compatibility with older devices and OS versions |
Backward compatibility is maintained per Oracle's compatibility policies. | |
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Cloud-based Architecture Whether the platform uses cloud infrastructure versus on-premises |
Platform is cloud-native and cloud-agnostic for deployment. | |
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Multi-region Deployment Platform operation across multiple geographic regions for redundancy |
Multi-region deployment is supported for failover and compliance requirements. | |
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Microservices Architecture Use of modular, independently deployable services |
Microservices architecture is core to Oracle OBDX technical stack. | |
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Database Performance Speed of database queries and transactions |
No information available | |
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API Rate Limits Maximum number of API calls allowed per minute |
No information available | |
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Monitoring Coverage Percentage of system components under active monitoring |
No information available | |
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Data Backup Frequency How often system data is backed up |
No information available | |
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Automated Testing Coverage Percentage of codebase covered by automated tests |
No information available |
Digital platforms that allow corporate clients to manage their banking relationships and perform transactions online.
More Electronic Banking for Businesses
More Corporate Banking ...
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Multi-Account Support Ability to manage multiple business accounts within a single platform. |
OBDX supports account aggregation and management for both retail and business segments, indicating support for multi-account management. | |
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Real-Time Balance Update Provides up-to-date account balances instantly. |
Oracle documentation advertises real-time updates to account balances across channels. | |
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Transaction History Depth Depth of historical transactions accessible through the platform. |
No information available | |
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Account Statements Download Ability to download official statements for audit and reconciliation. |
Account statement download is listed as core feature for both retail and business users. | |
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Custom Account Grouping Allows businesses to group, label, or categorize accounts for easy management. |
Oracle showcases account grouping and categorization in its product demos for ease of management. | |
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Search & Filter Transactions Advanced search and filtering for transactions based on amount, date, or description. |
Sophisticated search and filtering of transactions is demonstrated in OBDX presentations. | |
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Account Alias Customization Ability to assign custom names or aliases to accounts. |
Custom account aliases/nicknames are supported as a personalization feature. | |
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Multiple Currency Support Handles accounts in multiple currencies. |
Multi-currency account support is standard in OBDX for corporate and multi-regional banks. | |
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Balance Sweep Configuration Automated transfers based on preset rules to optimize account balances. |
No information available | |
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Account Reconciliation Tools Integrated tools to support reconciliation of accounts with ERP or other back-office systems. |
Oracle's documentation details reconciliation modules that can be integrated with ERP systems. |
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Bulk Payment Processing Ability to upload and process multiple payments in a single operation. |
Bulk payment processing, including payroll and vendor payments, is a highlighted business feature. | |
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Domestic Wire Transfers Support for making domestic (in-country) wire transfers. |
Domestic wire transfer capability is a built-in payments option per Oracle product sheet. | |
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International Wire Transfers Support for cross-border payments in multiple currencies. |
International payment and FX/wire transfers are supported across geographies. | |
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Payment Approvals Workflow Configurable workflows for multi-tier payment approvals. |
Multiple levels of payment approval workflow is configurable for business/enterprise use. | |
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Payment Templates Storing and reusing payment instructions for recurring vendors. |
Recurring payment templates and saved payees are standard for corporate banking modules. | |
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ACH/SEPA Payments Ability to initiate Automated Clearing House (ACH) or Single Euro Payments Area (SEPA) payments. |
ACH and SEPA support is explicit in OBDX product payment features. | |
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Payment Cut-off Time Deadline each day for submitting payments for same-day processing. |
No information available | |
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Payment Status Tracking Monitoring and tracking the status of submitted payments. |
Users and admins can track payment statuses and receive notifications of changes. | |
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Dual Authorization Enforcement Requirement for two or more users to approve high-value or sensitive payments. |
Dual/multi authorization for high-risk payments is strongly featured in compliance documentation. | |
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Beneficiary Management Add, edit, and manage beneficiary information for payments and transfers. |
Full beneficiary management capability is part of payment module. | |
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Standing Orders Setting up recurring payments at defined intervals. |
Standing orders (recurring payments) are available in scheduled payments section. | |
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Intra-company Fund Transfers Transfers between accounts held by the same corporate entity. |
Intra-company transfers are supported for entities with multiple accounts. | |
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Payment File Import Capability Upload of payment instruction files in various formats (CSV, XML, etc.). |
User can import payment files in CSV/XML format per product documentation. |
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Role-Based Access Control (RBAC) Ability to assign users to roles with different access privileges. |
Role-based access management is a security/compliance feature detailed in OBDX documentation. | |
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User Activity Logs Detailed records of user activity for monitoring and auditing. |
User action/event logs available for admin monitoring and security purposes. | |
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Custom Permission Sets Customizable permissions for various banking functionalities. |
Custom permissions configurable per user/role as per system setup guides. | |
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User Creation/Deletion Tools to add or remove user access efficiently. |
Admin/HR can add or delete users and manage authentication. | |
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Access Expiry Ability to set temporary access or automatic expiry for certain users. |
Time-bound and temporary account access are supported for operational needs. | |
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Segregation of Duties Enforces separation between transaction initiators and approvers. |
Setup of initiator/approver roles for transaction processing enforces segregation of duties. | |
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Concurrent Session Limits Maximum number of devices/sessions allowed per user. |
No information available | |
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User Access Review Periodic reviews and re-certification of user access rights. |
User access audit and reviews are featured in admin dashboard. | |
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API-based User Management APIs for automating user provisioning and de-provisioning. |
Extensible APIs enable user provisioning and management. | |
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Customizable User Alerts Alerts based on login, attempted access, and user activity exceptions. |
User-specific and role-based alerting and notifications configurable. |
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Multi-Factor Authentication (MFA) Requirement for multiple authentication factors for login or sensitive actions. |
Multi-factor authentication (MFA) is core to login and payment authorization in OBDX. | |
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Data Encryption At-Rest and In-Transit Encryption of all stored and transmitted sensitive information. |
Data is encrypted both at rest and in transit per technical whitepapers. | |
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Device Registration/Whitelisting Restrict access to client-approved devices only. |
No information available | |
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IP Whitelisting Allow access only from approved corporate IP ranges. |
IP whitelisting available for organizational access policies. | |
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Automatic Session Timeout Auto-log-off after defined period of user inactivity. |
No information available | |
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Real-Time Fraud Monitoring Automated engine to detect and alert on potentially fraudulent transactions. |
Fraud detection and alerting as part of security/monitoring suite. | |
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Digital Certificates Support for digital certificates for client and server authentication. |
No information available | |
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Biometric Authentication Supports use of fingerprint or face recognition for authentication. |
Supports biometric authentication where supported by device and user’s institution. | |
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Transaction Limits per User/Day Ability to set daily or per-transaction caps. |
No information available | |
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Audit Logs Tamper Protection Logs are secured to prevent unauthorized changes. |
Audit log tampering is protected by security policies and cryptographic integrity checks. |
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API Availability RESTful or SOAP APIs enabling external integrations. |
Full suite of APIs (RESTful) for integration with third parties and in-house systems. | |
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ERP Integration Seamless connection with Enterprise Resource Planning (ERP) systems. |
ERP integrations (including leading products like Oracle ERP, SAP, etc.) referenced in product brochures. | |
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Batch File Upload/Download Support for batch processing via file uploads and downloads. |
File-based and batch uploads/downloads mentioned in OBDX documentation. | |
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Format Flexibility (MT940, CSV, XML) Support for multiple data formats required by corporates. |
Supporting MT940, CSV, XML as part of standard reconciliation and statement features. | |
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Webhooks/Event Notification Real-time event notifications to external systems. |
Webhooks and real-time notification options are supported for external integrations. | |
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Single Sign-On (SSO) Integration with enterprise identity providers for authentication. |
Supports single sign-on via enterprise identity providers (SAML, OAuth). | |
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Custom Connector Support Ability to build custom connectors for non-standard integrations. |
API and connector framework documented for custom integration scenarios. | |
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Open Banking Compliance (PSD2/other) Compliance with relevant open banking regulations/standards. |
Designed for global open banking and PSD2 compliance. | |
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API Rate Limit Maximum number of permitted API calls per time window. |
No information available | |
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Developer Documentation Availability Comprehensive documentation for implementing and supporting integrations. |
Comprehensive public and customer API documentation is a standard offering in the developer portal. |
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Custom Report Builder Create and save custom reports based on user-defined criteria. |
Custom reports can be created and saved by users, as seen in OBDX reporting modules. | |
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Scheduled Report Delivery Automate delivery of reports via email or direct download. |
Report scheduling and email delivery available for corporate and SME segments. | |
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Real-Time Data Visualization Dashboards and charts displaying key financial metrics in real time. |
Data visualizations and metrics dashboards are a key OBDX feature. | |
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Export to Multiple Formats Ability to export reports to PDF, Excel, or CSV. |
Export options include PDF, Excel, and CSV. | |
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Drill-Down Analytics Interactive exploration of summary data down to transaction level. |
Interactive drill-down and navigation in analytics dashboards is available. | |
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Trend Analysis Tools Visualization and analysis of historical trends in balances, payments, etc. |
Built-in trend analysis features for balances and transaction activity over time. | |
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Scheduled Data Retention Automatic purging or archiving of historical reports and data. |
Data retention policies, including automated archiving/purging, are configurable. | |
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KPI Tracking Define and monitor business-specific Key Performance Indicators. |
Custom KPIs can be configured and monitored from business dashboards. | |
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Anomaly Detection Alerts Automated notification of unusual account or payment activity. |
AI/ML-based anomaly and suspicious activity notifications included. | |
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API Access to Reports Programmatic retrieval of report data via APIs. |
APIs for programmatic access to reports are documented. |
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Multi-Language Support Platform available in multiple languages. |
Platform is localized for multiple languages. | |
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Responsive Web Design Optimized for desktops, tablets, and mobile devices. |
Responsive UI for desktop, tablet, and mobile browsers. | |
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Accessible Design (WCAG Compliance) Meets accessibility standards for users with disabilities. |
Documentation and marketing reference WCAG and accessibility compliance. | |
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Customizable Dashboard Users can personalize dashboard layout and content. |
Users can personalize business dashboards. | |
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Task Shortcuts & Favorites Frequently used actions can be marked for quick access. |
Shortcuts/favorites for most-used features can be defined by users. | |
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Guided Tours/Tutorials Interactive onboarding and help features for new users. |
Guided tours and tooltips available for user onboarding. | |
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Consistent UI/UX Standards Uniform design across all platform modules/pages. |
Consistent UI/UX available across all OBDX modules per Oracle design standards. | |
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Mobile Application Availability Native android/iOS apps for secure banking on the go. |
Native mobile apps for iOS and Android are available. | |
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Session Continuity Session seamlessly persists across multiple devices/browsers. |
No information available | |
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Offline Access to Data Access to selected information even without internet connection. |
No information available |
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Comprehensive Audit Trail Immutable records of all actions within the system. |
Oracle compliance and audit modules ensure immutable audit trails. | |
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Regulatory Reporting Tools Prebuilt templates for compliance reporting (e.g., KYC, AML). |
Support for KYC/AML and regulatory reporting templates included. | |
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Data Retention Policy Management Configuration of how long customer data is retained. |
Data retention policies are configurable for compliance. | |
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User Consent Management Tracking and managing user/client data sharing consents. |
User consent management and GDPR compliance documented. | |
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Change Management Tracking Logs for all configuration changes to the platform. |
Platform tracks configuration changes for audit/compliance. | |
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Exportable Audit Logs Audit logs can be downloaded for external review. |
Audit/export logs can be downloaded for external review. | |
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Time-Stamped Event Logging All events are recorded with precise time stamps. |
Timestamped event logging is part of compliance module. | |
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Retention of Deleted Data Soft deletion and retention of deleted items for a defined period. |
Deleted data is retained for a configurable period per policy. | |
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Automated Alerting for Compliance Violations Auto alerts when actions violate compliance rules. |
Automated alerts for compliance and risk events configurable. | |
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Regulatory Certification (ISO, SOC2, etc.) Platform compliance with recognized security and industry standards. |
Supports ISO 27001, SOC2 type certifications per Oracle compliance statements. |
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Customizable Alert Rules Users can define event triggers and notification settings. |
User-definable alert rules and notifications included. | |
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Multi-Channel Communication Notifications delivered via email, SMS, or in-app channels. |
Multi-channel notification support including email, SMS, and in-app. | |
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Real-Time Alerts Immediate notification for high-priority events. |
Immediate real-time alerts are supported for high-priority events. | |
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Daily Summary Notifications Automated digest of account activity sent to users. |
Daily digest email summaries are available for account activities. | |
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Critical Event Escalation Escalates alerts for critical incidents to next level. |
Escalation matrix and alert flows documented for incident management. | |
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Delivery Confirmation Tracks and records if/when an alert is received by the user. |
Delivery/read confirmation for key notifications supported. | |
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Alert Throttling Limit number or frequency of alerts to a user to prevent overload. |
No information available | |
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User-Specific Notification Preferences Individual users can control the types and frequency of notifications they receive. |
Each user can customize notification frequency and channel. | |
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Push Notifications (Mobile) Instant alerts sent directly to a mobile device. |
Mobile push notifications supported by native apps. | |
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Language Localization Notifications available in preferred language of the user. |
Language-specific messaging available for all notifications. |
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Integrated Help Desk Supports end-to-end issue tracking and resolution within the platform. |
Integrated help desk, ticketing, and user support listed in service catalog. | |
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24/7 Support Availability Round-the-clock access to customer service. |
Global, 24/7 support is standard for Oracle SaaS solutions. | |
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Live Chat Support Real-time chat with support representatives from within the platform. |
Live chat support is featured on client portals. | |
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Automated FAQs/Knowledge Base Comprehensive searchable knowledge base for self-service. |
Extensive searchable documentation and FAQs included. | |
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Support Ticketing System Submit, track, and manage support tickets easily. |
Service ticket system integrated with user portal. | |
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Escalation Procedures Well-defined protocol for escalating and resolving critical issues. |
Support escalation outlined in Oracle's customer service agreement. | |
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Remote Assistance Support representatives can securely access user sessions to assist directly. |
No information available | |
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Multi-Language Customer Support Support services are available in multiple languages. |
Multi-lingual customer support is provided. | |
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API Support Channels Technical support for API and integration issues. |
API support and developer assistance available. | |
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User Feedback Mechanism Ability to capture and analyze user feedback for continuous improvement. |
User feedback and surveys are integrated for experience improvement. |
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Service Uptime SLA Guaranteed percentage uptime as per Service Level Agreement. |
No information available | |
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Disaster Recovery (RTO/RPO) Recovery Time Objective (RTO) and Recovery Point Objective (RPO) for business continuity. |
No information available | |
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Horizontal Scalability Ability to support more users or transactions with scale-out architecture. |
Horizontal scaling is cited in Oracle cloud architecture documents. | |
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High Availability Architecture Built-in redundancy and failover mechanisms. |
Redundant, high availability architecture is detailed as standard. | |
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Performance Monitoring Real-time monitoring of system performance and capacity. |
Performance/capacity monitoring tools provided. | |
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Concurrent Users Maximum Maximum number of users supported simultaneously. |
No information available | |
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Deployment Model Flexibility Available as SaaS, on-premises, or hybrid deployment. |
Available as SaaS, on-premises or hybrid as per client preference. | |
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Hot Patching/Zero Downtime Updates Apply patches and updates without downtime. |
Zero-downtime updates are mentioned in managed service collateral. | |
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Transaction Processing Capacity Maximum supported transactions per second. |
No information available | |
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Regional Data Center Availability Hosting in multiple geographies for regulatory or latency purposes. |
Platform available in multiple regional data centers for compliance and latency. |
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