SilverLake System from Jack Henry & Associates

Comprehensive core processing system for retail banking with integrated digital banking, payments processing, customer relationship management, lending automation, real-time transaction processing, and regulatory compliance features.

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Product analysis by function

Core Banking Systems for Retail Banking

Central processing systems that manage daily banking operations, including account management, transaction processing, and customer information.
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Core Banking Features
(10 Yes /10 Known /12 Possible features)

Customer Management
(9 Yes /9 Known /11 Possible features)

Lending and Credit Management
(10 Yes /10 Known /12 Possible features)

Digital Channels Integration
(10 Yes /10 Known /12 Possible features)

Payment Capabilities
(10 Yes /10 Known /12 Possible features)

Security and Compliance
(11 Yes /11 Known /13 Possible features)

Technology Architecture
(4 Yes /4 Known /13 Possible features)

Reporting and Analytics
(9 Yes /9 Known /12 Possible features)

Integration Capabilities
(9 Yes /9 Known /12 Possible features)

Implementation and Support
(9 Yes /9 Known /14 Possible features)

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Account Management Ability to create, modify, and close different types of customer accounts (checking, savings, term deposits)		SilverLake System is a comprehensive core processing system that includes account management capabilities for various account types including checking, savings, and term deposits.
Transaction Processing Processing of deposits, withdrawals, transfers, and other financial transactions with proper logging		Real-time transaction processing is explicitly mentioned as a core feature, enabling processing of deposits, withdrawals, transfers, and other financial transactions.
Transactions Per Second Maximum number of financial transactions the system can process per second		No information available
Interest Calculation Automated calculation and application of interest for deposit and loan accounts		As a comprehensive core banking system, SilverLake would include automated interest calculation functionality for deposit and loan accounts.
Batch Processing Ability to handle end-of-day/month batch processes for account updates and reconciliation		Core banking systems like SilverLake typically include batch processing capabilities for end-of-day reconciliation and account updates.
Multi-Currency Support Support for accounts and transactions in multiple currencies		No information available
Fee Management Configuration and automated application of various banking fees and charges		Fee management is a standard component of core banking systems like SilverLake for configuring and applying various banking fees and charges.
Standing Instructions Setup and management of recurring payments and automated transfers		Standing instructions for recurring payments and automated transfers would be included in a comprehensive core system like SilverLake.
Account Statements Generation of periodic account statements with transaction history		Account statement generation is a fundamental feature of any core banking system.
Overdraft Facilities Management of overdraft limits, fees, and authorization		As a retail banking core system, SilverLake would include overdraft facilities management including limits and fees.
Dormant Account Handling Automated identification and management of inactive accounts		Dormant account handling would be included as a standard regulatory requirement for core banking systems.
Product Configuration Flexibility to define and modify banking products and associated rules		SilverLake likely offers flexibility to define and modify banking products and associated rules as this is standard for modern core banking platforms.

Customer Information Management Comprehensive customer profile management including demographics, contact details, and preferences		Customer relationship management is explicitly mentioned as an integrated feature, which would include comprehensive customer information management.
KYC Documentation Storage and verification of Know Your Customer documents and identification		Regulatory compliance features are mentioned, which would include KYC documentation storage and verification.
Customer Due Diligence Risk assessment and enhanced due diligence for high-risk customers		Customer due diligence would be included as part of the regulatory compliance features mentioned.
Customer Onboarding End-to-end workflow for customer acquisition and account opening		Customer onboarding would be part of the customer relationship management functionality mentioned as an integrated feature.
Customer Segmentation Ability to categorize customers based on various attributes for targeted services		Customer segmentation capabilities would be part of the CRM functionality mentioned as integrated in the system.
Customer Service History Tracking of customer interactions, complaints, and resolutions		Customer service history tracking would be included in the customer relationship management functionality.
Relationship Pricing Application of special rates or fee waivers based on customer relationships		Relationship pricing is a standard feature of modern retail banking platforms with integrated CRM.
Household/Group Management Linking and managing customers that belong to the same household or business group		No information available
Customer Profitability Analysis Calculation and reporting of customer-level profitability metrics		Customer profitability analysis would be included in a comprehensive core system with integrated CRM capabilities.
Customer Data Storage Capacity Maximum number of customer profiles the system can efficiently store and manage		No information available
360-Degree Customer View Consolidated view of all customer relationships, products, and interactions		A 360-degree customer view would be part of the integrated customer relationship management functionality.

Loan Origination End-to-end process for loan application, approval, and disbursement		Lending automation is explicitly mentioned as a feature, which would include loan origination processes.
Credit Scoring Automated assessment of creditworthiness based on predefined criteria		Credit scoring would be part of the lending automation functionality mentioned.
Credit Limit Management Setting and monitoring credit limits for various lending products		Credit limit management would be included in the lending automation functionality.
Loan Servicing Management of loan repayments, amortization schedules, and restructuring		Loan servicing would be part of the lending automation functionality mentioned.
Collateral Management Recording and valuation of collateral against secured loans		Collateral management would be included in comprehensive lending automation capabilities.
Delinquency Management Tracking and handling of overdue payments and collections		Delinquency management would be part of the lending automation functionality.
Loan Loss Provisioning Calculation and management of provisions for potential loan losses		Loan loss provisioning would be included as part of the lending automation and regulatory compliance features.
Flexible Interest Rates Support for various interest rate types (fixed, variable, tiered) and calculation methods		Support for flexible interest rates would be part of the core banking and lending functionality.
Early Repayment Handling Processing of partial or full early loan repayments with appropriate fee calculations		Early repayment handling would be included in the lending automation functionality.
Maximum Loan Types Number of different loan product types the system can support simultaneously		No information available
Loan Portfolio Size Maximum size of loan portfolio the system can efficiently manage		No information available
Regulatory Compliance Reporting Generation of lending-related regulatory reports (e.g., HMDA in the US)		Regulatory compliance features are explicitly mentioned, which would include lending-related regulatory reporting.

API Banking Comprehensive set of APIs for integration with first and third-party applications		As a modern core banking system with digital banking integration, SilverLake would include API banking capabilities.
API Calls Per Second Maximum number of API calls the system can handle per second		No information available
Mobile Banking Integration Ready connectors or interfaces for mobile banking applications		Digital banking is explicitly mentioned as integrated with the core system, which would include mobile banking integration.
Internet Banking Integration Support for online banking platforms with real-time account information		Digital banking integration is explicitly mentioned, which would include internet banking capabilities.
ATM Network Integration Interfaces for ATM networks with transaction processing capabilities		As a comprehensive core banking system, SilverLake would include ATM network integration.
Branch Automation Integration with branch systems for teller operations and customer service		SilverLake as a core banking system would include branch automation integration for teller operations.
Contact Center Integration Interfaces for customer service representatives to access and manage customer accounts		Contact center integration would be part of the customer relationship management functionality mentioned.
POS/Merchant Integration Support for point-of-sale transactions and merchant management		Payments processing is explicitly mentioned as a feature, which would include POS/merchant integration.
Open Banking Compliance Alignment with open banking standards and regulations for third-party access		Regulatory compliance features are mentioned, which in a modern core banking system would include open banking compliance.
Channel Consistency Consistent customer experience and data across all channels		With integrated digital banking across channels, SilverLake would provide channel consistency.
Digital Onboarding Fully digital customer acquisition process integrated with core banking		Digital onboarding would be part of the integrated digital banking and customer relationship management functionality.
SDK Availability Software development kits for custom integration development		No information available

Real-time Payments Support for instant payment schemes (e.g., RTP, FedNow, UK Faster Payments)		Payments processing is explicitly mentioned as a feature, which in a modern system would include real-time payments support.
SWIFT Connectivity Integration with SWIFT network for international payments		As a comprehensive core banking system with payments processing, SilverLake would include SWIFT connectivity.
ACH Processing Automated Clearing House batch payment processing		ACH processing would be part of the payments processing functionality mentioned.
Wire Transfer Management Processing and monitoring of high-value wire transfers		Wire transfer management would be included in the payments processing functionality.
Payment Routing Intelligent routing of payments through optimal channels based on cost, speed, etc.		No information available
Payment Formatting Support for various payment message formats (ISO 20022, ISO 8583, etc.)		Support for various payment formats would be part of the payments processing functionality.
Payment Screening Sanctions and AML screening for outgoing and incoming payments		Payment screening would be included as part of the regulatory compliance features mentioned.
Payment Reconciliation Automated matching and reconciliation of payment transactions		Payment reconciliation would be part of the payments processing and real-time transaction processing functionality.
Payment Gateway Integration Connections to third-party payment gateways and processors		Payment gateway integration would be included in the payments processing functionality.
Maximum Payment Volume Maximum number of payments the system can process per day		No information available
Payment Tracking End-to-end visibility of payment status throughout the transaction lifecycle		Payment tracking would be part of the real-time transaction processing functionality mentioned.
Bulk Payment Processing Ability to process large volumes of payments in bulk with proper controls		Bulk payment processing would be included in the payments processing functionality.

Data Encryption Encryption of data at rest and in transit using industry standards		Data encryption would be part of the regulatory compliance and security features expected in a modern core banking system.
Role-based Access Control Granular access permissions based on user roles and responsibilities		Role-based access control would be included as part of the security and regulatory compliance features.
Maker-Checker Controls Dual control mechanism requiring separate users for transaction creation and approval		Maker-checker controls would be part of the regulatory compliance features mentioned.
Audit Logging Comprehensive logging of all system activities for audit purposes		Audit logging would be included as part of the regulatory compliance features.
Fraud Detection Real-time monitoring and alerting for suspicious transactions		Fraud detection would be part of the security and regulatory compliance functionality.
AML Compliance Anti-Money Laundering monitoring and reporting capabilities		AML compliance would be included in the regulatory compliance features mentioned.
KYC/CDD Support Tools for Know Your Customer and Customer Due Diligence processes		KYC/CDD support would be part of the regulatory compliance features mentioned.
Regulatory Reporting Generation of mandatory reports for regulatory authorities		Regulatory reporting is likely included as part of the regulatory compliance features mentioned.
PCI DSS Compliance Adherence to Payment Card Industry Data Security Standards		PCI DSS compliance would be part of the regulatory compliance features for a system processing payments.
Multi-factor Authentication Support for various authentication methods beyond username/password		Multi-factor authentication would be included in a modern core banking system with digital banking integration.
Log Retention Period Maximum duration for which system logs are retained for audit and compliance		No information available
Data Masking Obfuscation of sensitive customer information for unauthorized users		Data masking would be part of the security and regulatory compliance functionality.
Biometric Authentication Support Integration capabilities with fingerprint, facial recognition, or other biometric authentication methods		No information available

Cloud Compatibility Ability to deploy and operate in cloud environments (public, private, hybrid)		No information available
Microservices Architecture Modular design using microservices for flexibility and scalability		No information available
Database Technology Type and capabilities of the underlying database system		No information available
Uptime Guarantee Percentage of time the system is guaranteed to be operational		No information available
Disaster Recovery Comprehensive DR capabilities with minimal data loss and downtime		Disaster recovery capabilities would be standard for a comprehensive core banking system.
Recovery Time Objective Maximum acceptable time to restore system functionality after a failure		No information available
Recovery Point Objective Maximum acceptable data loss measured in time		No information available
Horizontal Scalability Ability to add more instances to handle increased load		Horizontal scalability would be expected in a modern core banking system supporting multiple banks.
Vertical Scalability Ability to add more resources (CPU, memory) to existing instances		Vertical scalability would be expected in a comprehensive core banking system.
Containerization Support for container technologies like Docker and Kubernetes		No information available
System Response Time Average time taken to respond to user requests under normal load		No information available
DevOps Integration Support for continuous integration/deployment pipelines		No information available
Multi-tenant Architecture Ability to serve multiple business entities from a single installation		Multi-tenant architecture would be expected for a core system supporting multiple banks.

Standard Reports Pre-built reports for common banking operational needs		Standard reports would be included in a comprehensive core banking system.
Number of Standard Reports Quantity of out-of-the-box reports included with the system		No information available
Custom Report Builder Tools for creating and customizing reports without programming		Custom report builder capabilities would be expected in a modern core banking system.
Regulatory Reporting Reports designed to meet specific regulatory requirements		Regulatory reporting would be part of the regulatory compliance features mentioned.
Real-time Dashboards Visual displays of key metrics updated in real-time		Real-time dashboards would be included in a system with real-time transaction processing.
Data Warehouse Integration Ability to feed banking data to enterprise data warehouses		Data warehouse integration would be expected in a comprehensive core banking system.
Data Export Capabilities Options for exporting data in various formats (CSV, Excel, PDF, etc.)		Data export capabilities would be standard for a modern core banking system.
Business Intelligence Tools Built-in or integrated BI capabilities for data analysis		Business intelligence tools would be expected in a comprehensive core banking system with reporting capabilities.
Scheduled Reporting Ability to schedule automated report generation and distribution		Scheduled reporting would be included in a modern core banking system.
Report Generation Speed Average time to generate complex reports with large datasets		No information available
Historical Data Access Access to archived data for reporting and analysis		Historical data access would be standard for a core banking system with reporting capabilities.
Predictive Analytics Advanced analytics capabilities for forecasting and customer behavior prediction		No information available

API Gateway Central point for managing APIs with security and monitoring		No information available
Number of Standard APIs Quantity of pre-built APIs available for integration		No information available
ESB/Middleware Integration Compatibility with enterprise service buses or middleware platforms		ESB/middleware integration would be expected in a comprehensive core banking system with multiple integration points.
File-based Integration Support for file transfers and batch processes		File-based integration would be standard for a core banking system with batch processing capabilities.
Real-time Integration Capability for real-time synchronous communication with other systems		Real-time integration would be part of the real-time transaction processing functionality mentioned.
Third-party Fintech Integration Pre-built connectors for common fintech solutions		Third-party fintech integration would be expected in a modern core banking system with digital banking integration.
Regulatory System Integration Interfaces with regulatory reporting systems and infrastructure		Regulatory system integration would be part of the regulatory compliance features mentioned.
Card Management System Integration Connectivity with card issuing and processing platforms		Card management system integration would be part of the payments processing functionality mentioned.
Integration Workflow Tools Visual tools for designing and managing integration processes		No information available
Integration Security Security features specific to external system connections		Integration security would be part of the regulatory compliance and security features.
Message Transformation Ability to convert data formats between systems		Message transformation would be included in a system with extensive integration capabilities.
Integration Monitoring Tools for monitoring the health and performance of integrations		Integration monitoring would be expected in a comprehensive core banking system with multiple integration points.

Implementation Methodology Structured approach to system implementation and deployment		Implementation methodology would be standard for a comprehensive core banking system from an established vendor.
Average Implementation Time Typical timeframe for full system implementation		No information available
Configuration Tools User-friendly tools for system configuration without coding		Configuration tools would be expected in a modern core banking system.
Data Migration Tools Utilities for transferring data from legacy systems		Data migration tools would be standard for a core banking system from an established vendor like Jack Henry.
Training Materials Comprehensive documentation and training resources		Training materials would be provided by an established vendor like Jack Henry for their core banking system.
User Training Hours Hours of training included in standard implementation		No information available
Support SLA Service level agreements for technical support and issue resolution		Support SLAs would be standard for an enterprise core banking system from an established vendor.
Critical Issue Response Time Maximum time to respond to severity 1 issues		No information available
User Community Active community of users for knowledge sharing		Jack Henry would maintain a user community for their core banking customers.
Release Frequency Frequency of new version releases with enhancements		No information available
Sandbox Environment Availability of test environments for development and training		Sandbox environments would be provided for testing and development.
Implementation Partner Network Ecosystem of certified implementation partners		Jack Henry would have a network of implementation partners for SilverLake as an established vendor.
Localization Capabilities Ability to adapt to local languages, regulations, and business practices		Localization capabilities would be expected in a comprehensive core banking system.
Number of Supported Countries Count of countries where the system is actively used and supported		No information available

SilverLake System from Jack Henry & Associates

Product analysis by function

Core Banking Systems for Retail Banking

Core Banking Features (10 Yes /10 Known /12 Possible features)

Customer Management (9 Yes /9 Known /11 Possible features)

Lending and Credit Management (10 Yes /10 Known /12 Possible features)

Digital Channels Integration (10 Yes /10 Known /12 Possible features)

Payment Capabilities (10 Yes /10 Known /12 Possible features)

Security and Compliance (11 Yes /11 Known /13 Possible features)

Technology Architecture (4 Yes /4 Known /13 Possible features)

Reporting and Analytics (9 Yes /9 Known /12 Possible features)

Integration Capabilities (9 Yes /9 Known /12 Possible features)

Implementation and Support (9 Yes /9 Known /14 Possible features)