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NICE inContact
NICE inContact, now part of NICE, provides cloud contact center software helping insurance companies deliver exceptional customer experiences while achieving their business goals.
Email: info@niceincontact.com
Phone: +1 866-965-7227
Web: https://www.niceincontact.com/
products
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NICE inContact CXone for Insurance
Integrated ACD and IVR, unified omnichannel routing, analytics, workforce optimization, and automation. Insurance-specific capabilities include compliant interaction recording, claims status automation, and policy servicing workflows.
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NICE CXone Knowledge Management
AI-powered knowledge base with natural language processing, guided assistance workflows, content authoring tools, version control, and performance analytics. Enables insurance customer service representatives to provide accurate information about policies, claims, and compliance requirements.
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NICE CXone for Financial Services
Omnichannel routing, interactive voice response, workforce optimization, analytics, automated quality management, compliance recording, and client journey mapping specific to wealth management and brokerage services.