Aspect Software

Aspect Software (now part of Alvaria) provides contact center and workforce optimization software, helping organizations deliver exceptional customer experiences.

Is this your company?

Email: sales@aspect.com

Phone: +1 888-547-2481

Web: https://www.alvaria.com/

products

• Alvaria CX Suite IVR
  Comprehensive IVR solution for insurance providers featuring natural language understanding, self-service for policy information and claims, secure payment options, intelligent routing, integration with CRM and policy management systems, and detailed reporting for optimization.
  
• Alvaria Quality
  Advanced quality management platform for insurance contact centers. Features include interaction recording, quality monitoring, coaching, speech analytics, and compliance management. Helps insurance providers improve customer experience while meeting industry regulations.
  
• Alvaria Cloud
  A comprehensive contact center platform with specialized features for financial services including pension fund management. Includes secure verification workflows, omnichannel support for pension inquiries, compliant call recording, workforce optimization tools, and integration capabilities with pension management systems.
  
• Aspect Reconciliation Management
  Offers a comprehensive solution to manage reconciliation processes across accounts, ensuring accurate and timely financial reporting along with improved compliance.