at Financial Technnology Year
This content is provided by FinTechBenchmarker.com who are responsible for the content. Please contact them if you have any questions.
IT Service Management Solutions for IT and Infrastructure
Systems for managing IT service requests, incidents, problems, and changes across the organization, often following ITIL or other service management frameworks.
Other IT and Infrastructure
ServiceNow Financial Services Operations
By: ServiceNow
https://www.servicenow.com/solutions/industry/financial-services.html
By: ServiceNow
https://www.servicenow.com/solutions/industry/financial-services.html
Knowledge management platform with AI-powered search capabilities, document management, integrated workflows, self-service portals, and performance analytics. Enables insurance agents to access standardized procedures, compliance information, and product details to improve customer service efficiency.
IT service management, client request tracking, SLA management, knowledge base integration, automation rules, customizable workflows, and compliance documentation capabilities.
Customizable ticketing, asset management, knowledge base, client portal, service catalog, workflow automation, SLA monitoring, and compliance-friendly reporting for financial institutions.
AI-powered service desk, omni-channel experience, predictive service management, knowledge-centered support, compliance tracking, and integration with financial industry systems.
Offers intuitive ticketing, asset management, change management, and a robust knowledge base, designed to enhance operational efficiency and improve user satisfaction.
Features include incident management, change management, asset management, and a customizable ITSM platform that can be designed to meet specific organizational needs.
SMAX (Service Management Automation X)
By: Micro Focus (OpenText)
https://www.microfocus.com/en-us/products/smax-service-management-automation/overview
By: Micro Focus (OpenText)
https://www.microfocus.com/en-us/products/smax-service-management-automation/overview
AI-driven, cloud-based ITSM platform supporting ITIL best practices, automated ticketing, change and incident management, analytics, and regulatory support for regulated industries including finance and brokerages.
End-to-end ITSM solution supporting ITIL processes, automation, self-service, and rapid deployment with templates for finance and brokerage regulatory requirements.
CA Service Management
By: Symantec (Broadcom)
https://www.broadcom.com/products/software/enterprise-software/it-operations-management/service-management
By: Symantec (Broadcom)
https://www.broadcom.com/products/software/enterprise-software/it-operations-management/service-management
Enterprise-grade ITSM suite supporting ITIL-aligned service delivery, advanced automation, AI, and integrations for risk-sensitive, high-availability brokerage IT environments.
Ivanti Enterprise Service Management for Financial Services
By: MobileIron (acquired by Ivanti)
https://www.ivanti.com/solutions/industry/financial-services
By: MobileIron (acquired by Ivanti)
https://www.ivanti.com/solutions/industry/financial-services
A comprehensive ITSM platform with financial services modules including risk assessment tools, compliance tracking, change management workflows for trading environments, and advanced security features designed for brokerage infrastructure management.
A cloud-based ITSM platform that offers service desk functionality, asset management, project management, and more. For brokerage firms, it provides customizable workflows, compliance reporting, and integration capabilities with financial technology stacks.
A comprehensive ITSM suite with specialized modules for financial services. Features include compliance-focused change management, security incident management, asset lifecycle tracking, and automated workflow capabilities designed for brokerage IT infrastructure.
TOPdesk Enterprise Service Management
By: TOPdesk
https://www.topdesk.com/us/solutions/financial-services/
By: TOPdesk
https://www.topdesk.com/us/solutions/financial-services/
A comprehensive service management platform that includes modules for incident management, problem management, change management, and asset management. For brokerage firms, it offers regulatory compliance tracking, financial service templates, and integration with trading platforms.
An AI-driven ITSM platform with specific capabilities for financial services organizations. Includes intelligent automation, predictive analytics, compliance tracking, and specialized workflows for brokerage operations. Features virtual agents to reduce resolution time for trading infrastructure issues.