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Calyx Point from Calyx Software
Comprehensive loan origination software that streamlines the mortgage process. Features include automation of paperwork, integration with multiple loan products, and advanced reporting tools.
Product analysis by function
Loan Operations for Operations
Platforms for managing the operational aspects of loan servicing, documentation, and disbursement.
More Loan Operations
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Loan Origination
(13 Yes /13 Known /14 Possible features)
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Automated Application Intake Enables customers to submit loan applications digitally without manual intervention. |
Product digitizes and automates loan application intake, a key focus per Calyx Point's documentation. | |
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KYC and Identity Verification Built-in integration to verify customer identity and perform 'Know Your Customer' checks. |
Calyx Point lists KYC/identity check integrations with LOS partners and third-party verification. | |
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Credit Scoring Engine Automates credit scoring of applicants based on configurable rules and bureau integration. |
Credit scoring is integrated with credit bureaus as per product materials. | |
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Document Upload and Management Allows applicants and underwriters to upload, store, and retrieve necessary loan documentation. |
Enables upload, management, and sharing of borrower documents. | |
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Decision Automation Supports rule-based or AI-driven automated loan decision and approvals. |
Automated workflow and decisioning are included for streamlined mortgage approval. | |
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Multi-Product Support Ability to originate multiple loan products (e.g., mortgages, auto, personal) from a single system. |
Supports multiple types of loans (conventional, FHA, VA, USDA etc.). | |
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Customizable Workflow Supports configuring and customizing origination workflows by product or customer segment. |
Loan origination workflows are configurable based on product or user. | |
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Pre-approved Offers System ability to generate and manage pre-approved or pre-qualified offers. |
'Pre-qualification' and 'pre-approval' management is advertised for mortgage workflows. | |
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Application Processing Speed Average time from application submission to decision. |
No information available | |
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E-signature Support Enables digital acceptance of loan agreements with electronic signatures. |
E-signature integrations (DocuSign, etc.) are frequently referenced in documentation. | |
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Channel Integration Supports loan origination from online, branch, mobile, and partner channels. |
Accepts applications via multiple channels including web portals, LOS systems, mobile. | |
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Third-party Data Integration Integrates with external data providers for verification and scoring (e.g. credit bureaus). |
Supports credit bureau, verification, and third-party data integration. | |
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Applicant Tracking Enables tracking of borrower status, requests, and correspondence throughout origination. |
Borrower status and correspondence is tracked through the workflow. | |
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Real-time Application Status Updates Applicants can view the current status of their application in real-time. |
Borrower portal and dashboards provide real-time status tracking. |
Loan Servicing
(4 Yes /4 Known /13 Possible features)
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Payment Processing Handles recurring, ad-hoc, or early loan payments from borrowers. |
No information available | |
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Amortization Schedule Management Generates and manages amortization schedules, including recalculation for prepayments. |
No information available | |
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Payment Channels Number of distinct channels supported for loan payments (e.g., online, mobile, ACH, branch). |
No information available | |
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Escrow Account Management Supports management of escrow balances for taxes, insurance etc. |
No information available | |
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Automatic Payment Reminders System can automatically send reminders for upcoming or overdue payments. |
No information available | |
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Interest Rate Adjustment Automation Automates floating or adjustable rate changes as per contract terms. |
No information available | |
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Payment Rescheduling Allows modification of payment dates or schedules in case of customer request or hardship. |
No information available | |
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Fee Assessment and Waiver Manages assessment and possible waiver of late fees or other charges. |
No information available | |
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Customer Self-Service Portal Borrowers can manage account details, request statements, or modify payment preferences online. |
Borrowers have access to a self-service portal to view and manage applications. | |
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API Access for Servicing Provides API endpoints for external systems to integrate with servicing operations. |
API documentation and integrations for servicing/operations available. | |
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Co-borrower and Guarantor Management Tracks information and involvement of co-borrowers, guarantors, or co-signers. |
No information available | |
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Customer Service Ticketing Integration Built-in or integrable customer support and inquiry management. |
Integrations to customer support ticketing via partner APIs reported. | |
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Real-time Account Information Provides real-time updates on balances, transactions, and payment status. |
Dashboard and borrower portals reflect real-time account and status info. |
Collections and Delinquency Management
(0 Yes /0 Known /11 Possible features)
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Delinquency Detection Automatically identifies overdue loans and flags them for attention. |
No information available | |
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Automated Notifications and Alerts Sends automated messages to borrowers for overdue payments via SMS, email, or phone. |
No information available | |
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Collections Queue Management Creates and manages queues for collections teams based on rules or account status. |
No information available | |
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Promise-to-Pay Tracking Tracks commitments made by borrowers to pay at a future date. |
No information available | |
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Restructuring & Workout Module Facilitates structuring new repayment plans for at-risk or delinquent borrowers. |
No information available | |
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Write-off Processing Automates the loan write-off process, including necessary accounting entries. |
No information available | |
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Recovery Rate Reporting Reports percentage of collections recovered vs. delinquent balances. |
No information available | |
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Third-party Collections Integration Supports transfer or referral of accounts to external collectors. |
No information available | |
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Legal Action Workflow Manages escalation of severely delinquent loans for legal proceedings. |
No information available | |
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Automated Risk Segmentation Segments delinquent accounts based on risk criteria for targeted action. |
No information available | |
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Payment Arrangements Management Tracks temporary arrangements or settlements negotiated with delinquent borrowers. |
No information available |
Reporting and Analytics
(7 Yes /7 Known /10 Possible features)
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Standard Compliance Reports Predefined reports for regulatory and internal compliance requirements. |
Calyx Point provides standard regulatory and secondary marketing reporting built-in. | |
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Custom Report Builder Allows users to define and generate custom reports and dashboards. |
There is a customizable report builder with robust filtering and dashboarding options. | |
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Real-time Data Visualization Supports real-time graphs and dashboards for portfolio monitoring. |
Real-time dashboards and visualizations highlighted in product literature. | |
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Export to CSV/Excel/PDF Exports reports in standard file formats for sharing or offline analysis. |
Report exports available in CSV, PDF, and Excel formats. | |
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Portfolio Segmentation Reporting Ability to break down loan portfolio by product, region, risk, and other factors. |
Reporting includes segmentation by product, branch, originator, etc. | |
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Loan Performance Metrics Automatically calculates KPIs like NPL ratio, average yield, and arrears rate. |
Performance metrics (ageing, yield, pipeline, NPL) are standard reporting features. | |
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Trend Analysis Tracks portfolio changes and performance over time. |
Historical views and trend charts are part of standard analytics. | |
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Regulatory Analytics Analytics and alerts specific to regulatory risk and compliance. |
No information available | |
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Real-time Query Response Time Time taken to generate or refresh most real-time dashboards or queries. |
No information available | |
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Scheduled Report Distribution Can schedule recurring report generation and distribution via email or intranet. |
No information available |
Integration and Interoperability
(3 Yes /3 Known /10 Possible features)
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API Availability Comprehensive API for accessing loan data and submitting transactions. |
Comprehensive API documentation (REST) for integration and data access is provided. | |
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Core Banking Integration Pre-built interfaces to popular core banking systems. |
No information available | |
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Third-party Service Integration Integrates with credit bureaus, payment processors, and regulatory agencies. |
Integrates with credit bureaus, doc providers, e-sign providers, compliance services. | |
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File Import/Export Support System can process bulk loan data or updates through file uploads/downloads. |
Bulk data import/export supported for large-scale onboarding/offboarding. | |
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Webhooks/Push Notifications Supports event-based triggers for external system integration. |
No information available | |
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Data Synchronization Frequency Frequency at which loan operations data syncs with integrated systems. |
No information available | |
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SSO and Authentication Integration Single sign-on and user authentication based on enterprise identity providers. |
No information available | |
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Development Sandbox Environment Test environment for integration development and QA. |
No information available | |
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Open Banking Standards Compliance Supports integration according to open banking protocols (e.g. PSD2). |
No information available | |
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SOAP and REST Support Capabilities for legacy and modern web services standards. |
No information available |
Risk and Compliance Management
(4 Yes /4 Known /10 Possible features)
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AML Checks Automated Anti-Money Laundering screening of applicants and transactions. |
No information available | |
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Fraud Detection System can automatically detect and flag suspicious activities. |
No information available | |
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Regulatory Rule Engine Configurable engine for enforcing compliance rules across jurisdictions. |
No information available | |
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Audit Trail Maintenance Complete, immutable record of all changes and actions on loan accounts. |
No information available | |
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User Activity Monitoring Real-time monitoring of user actions for security and compliance. |
No information available | |
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Internationalization Support Handles multi-currency, multi-language, and region-specific compliance. |
Calyx Point supports loans in USD and other currencies, and is used internationally, suggesting support for international compliance and multi-language (though level of coverage may vary). | |
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GDPR/Privacy Compliance Tools Provides features for data privacy, consent management, and data subject requests. |
Provides GDPR compliance toolkits and privacy management options for EU and other markets. | |
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Automated Regulatory Reporting Generates and submits required compliance reports automatically. |
Automated regulatory and secondary market reporting are frequently mentioned product features. | |
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Sanctions List Screening Checks applicants and transactions against international sanctions lists. |
No information available | |
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Policy Management Supports definition, enforcement, and documentation of lending policies. |
Policy management—rules for approval and documentation—described in user guides. |
Customer Experience and Communication
(5 Yes /5 Known /10 Possible features)
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Omni-channel Communication Enables communication with customers over email, SMS, in-app, and phone. |
Supports communication across email, online portal, SMS, and phone integration in some deployments. | |
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Personalized Notifications Delivers personalized messages based on stage of loan or user preference. |
Automated personalized status and document notifications are available per user or by loan status. | |
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Loan Status Tracking Borrowers can track application and servicing status easily. |
Applicants can view live status and borrower's servicing information. | |
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In-app Messaging Supports secure, contextual messaging within banking app or portal. |
No information available | |
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Multi-language Support Customer-facing interfaces available in multiple languages. |
Interfaces are available in English and Spanish (primary markets), with some support for additional languages. | |
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24/7 Customer Support Supports round-the-clock borrower support via chat, phone, or email. |
No information available | |
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Self-service FAQs and Chatbots Integrated chatbots and FAQs for common questions and issues. |
No information available | |
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Feedback and Survey Tools Collects borrower feedback via automated surveys. |
No information available | |
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Customer Portal Uptime SLA Service availability guarantee for borrower access interfaces. |
No information available | |
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Loan Calculator Interactive tools for customers to assess loan terms and payments. |
Interactive payment calculators for borrowers are standard features. |
Security and Data Protection
(7 Yes /7 Known /10 Possible features)
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Data Encryption at Rest & In Transit Protects all customer and transaction data using strong encryption. |
Encryption at rest and in transit is referenced for compliance (see vendor materials). | |
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User Role and Permission Management Granular control over user access to data and system operations. |
Granular roles and permissions for loan officers, processors, underwriters, etc. | |
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Multi-factor Authentication Supports additional authentication steps for user login. |
Multi-factor authentication is highlighted as a security feature. | |
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Penetration Testing and Vulnerability Management Regular security testing and real-time vulnerability scanning. |
No information available | |
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Incident Response Procedures Built-in protocols for detection and management of security incidents. |
Incident response protocols and audit functions described for compliance purposes. | |
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Access Logging and Monitoring Logs all data access and system operations for audit. |
Product logs all user actions and access for compliance audit. | |
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Data Masking Sensitive data in user interfaces is masked or redacted as appropriate. |
Sensitive data (SSN, etc.) is masked/redacted in the UI as per privacy rules. | |
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Session Timeout & Auto Logout System automatically logs users out after predetermined inactivity. |
Session timeout and auto-logout are standard in compliance with banking cybersecurity requirements. | |
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Disaster Recovery RTO Maximum time to restore system service after a disaster. |
No information available | |
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End-user Device Security Security checks and controls for devices used by borrowers (e.g., mobile app integrity). |
No information available |
Scalability and Performance
(2 Yes /2 Known /10 Possible features)
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Concurrent User Capacity Maximum number of simultaneous user sessions supported. |
No information available | |
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Transaction Throughput Number of loan transactions processed per second under peak load. |
No information available | |
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Scalable Infrastructure Supports cloud-native scaling or modular expansion on demand. |
Can be deployed in the cloud, supports expansion per vendor site. | |
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Load Balancing Built-in support for distributing workloads for optimal performance. |
No information available | |
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High Availability Measures Redundancy and failover features for minimal downtime. |
High availability features (failover, redundancy) are standard in cloud and enterprise deployments. | |
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Batch Processing Speed Efficiency in processing mass updates or loads (e.g. end-of-day settlements). |
No information available | |
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Elastic Resource Allocation Dynamically adjusts compute/storage based on workload. |
No information available | |
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Latency for Key Operations Time taken for key user operations (e.g., disbursement). |
No information available | |
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Automatic Scaling Rules Supports configuration of automatic scaling triggers. |
No information available | |
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Disaster Recovery RPO Maximum allowable data loss (Recovery Point Objective) in the event of disaster. |
No information available |
Product Configuration and Customizability
(7 Yes /7 Known /10 Possible features)
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Product Builder Graphical interface or tool to create new loan products with custom attributes. |
Point includes graphical loan product designers and customization tools. | |
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Interest and Fee Flexibility Configurable interest rate types, fee categories, and payment options. |
Interest, fee, and payment options can be configured per lender/product setup. | |
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Rule-based Eligibility Criteria Supports dynamic qualification criteria and rule sets per product. |
Eligibility and rules engine for different mortgage types present. | |
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Promotion and Discount Support Ability to configure temporary campaigns or interest discounts. |
No information available | |
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Branch/Region Customization Different rules, terms, or offers by branch or geography. |
No information available | |
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Multi-tenancy System can serve multiple subsidiaries or brands with separation. |
Point can be deployed multi-tenant for lenders/partners with data and configuration separation. | |
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Version Control for Products Tracks changes and versions of loan product definitions. |
No information available | |
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Loan Term Flexibility Support for custom and irregular repayment schedules. |
Custom/irregular schedules supported for ARM/balloon/interest-only products. | |
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Workflow Customization Adjusts processing steps and approval flows without programming. |
Workflow steps and approval routing can be configured in the system. | |
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Custom Document Templates Users can define and update document templates for loan contracts. |
Custom document templates can be created and associated with products or borrower types. |
Deployment & Maintenance
(7 Yes /7 Known /10 Possible features)
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Cloud-Readiness Available as a cloud-native SaaS, private cloud or on-premise solution. |
Available as cloud-hosted SaaS or on-premise solution per Calyx documentation. | |
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Continuous Software Updates Regular delivery of updates and security patches. |
Vendor highlights regular software updates and regulatory compliance patches. | |
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Disaster Recovery Plan Comprehensive disaster recovery capabilities and tested plans. |
Disaster recovery and business continuity plans referenced for hosted deployments. | |
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Multi-environment Support Separation of production, staging, UAT, and development instances. |
Support for multiple environments: production, UAT, staging, as indicated by release notes. | |
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Automated Backups Regular scheduled full and incremental data backups. |
Automated backup schedules are documented as part of standard offering. | |
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24/7 Monitoring and Alerting System health monitoring with active alerting for anomalies. |
Hosted solutions include 24/7 system and anomaly monitoring support. | |
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Vendor Technical Support SLAs Guaranteed support response times from vendor. |
No information available | |
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In-app Help and Documentation Built-in help guides, user manuals and FAQs for end-users. |
In-product help documentation, guides, and customer support features indicated. | |
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Zero Downtime Deployments Upgrades/installations can be performed without impacting service. |
No information available | |
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System Resource Monitoring Monitors hardware and software resource usage in real-time. |
No information available |
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