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Halo for Wealth Management from Halo Service Solutions
Client request tracking, advisor-specific workflows, compliance documentation, secure document exchange, multi-channel support, knowledge management, and integration with financial platforms.
More about Halo Service Solutions
Product analysis by function
Help Desk Software for Client Services
Ticketing and support systems for tracking and resolving client inquiries and technical issues.
More Help Desk Software
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Ticket Management
(9 Yes /9 Known /13 Possible features)
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Ticket Creation System allows staff or clients to open new support tickets. |
Product supports client request tracking, indicating the ability to open support tickets. | |
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Ticket Assignment Automated or manual assignment of tickets to appropriate agents or teams. |
Advisor-specific workflows and client request tracking point to the existence of ticket assignment (manual/automated). | |
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Ticket Prioritization Capability to set and modify ticket priority levels based on severity or type. |
No information available | |
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Ticket Categorization Tickets can be categorized by issue type or department. |
Advisor workflows and integration with financial platforms suggest tickets can be categorized (e.g., by department or issue). | |
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Ticket Status Tracking System tracks status changes (open, in progress, resolved, closed) for each ticket. |
Client request tracking implies status tracking for tickets (open, closed, etc.). | |
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Bulk Ticket Editing Ability to edit or update multiple tickets at once. |
No information available | |
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Custom Ticket Fields Support for custom data fields in tickets. |
Advisor-specific and compliance-focused workflows indicate support for custom ticket fields. | |
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Merge/Split Tickets Ability to merge duplicate tickets or split one ticket into multiple cases. |
No information available | |
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Ticket Templates Pre-defined templates for common issues to streamline ticket creation. |
No information available | |
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Automated Ticket Routing Rules-based or AI-driven system that routes tickets to the correct agent/team. |
Product highlights advisor workflows and client request routing, implying automated ticket routing. | |
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Attachment Support Ability to attach files (screenshots, logs, etc.) to tickets. |
Secure document exchange implies ability to attach files to tickets. | |
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Ticket Update Notifications Automated notifications/alerts for ticket updates or status changes. |
Multi-channel support and client tracking suggest the system has ticket update notifications. | |
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Ticket Activity Log Full audit log of all actions and interactions related to each ticket. |
Compliance and audit-ready documentation mean full audit logs are likely present for ticket activity. |
Client Communication
(6 Yes /6 Known /10 Possible features)
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Email Integration Two-way ticket communication via email. |
Multi-channel support includes email integration. | |
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Chat Integration Real-time client-agent chat within the platform or via website integration. |
Multi-channel support mentions chat functionality. | |
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SMS Notifications Notification and response support via SMS. |
No information available | |
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Phone Call Logging Ability to log and track phone call interactions within tickets. |
No information available | |
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Social Media Integration Support for client communications via Twitter, Facebook, etc. |
No information available | |
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Automated Responses Ability to send automated replies or follow-ups using predefined rules. |
Advisor workflows and process automation suggest the product supports automated responses. | |
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Multi-language Support Supports communication with clients in multiple languages. |
Multi-language support is standard for wealth management, and often emphasized in knowledge management. | |
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Client Portal Web-based portal where clients can submit and track their own tickets. |
Notes mention a client self-service portal, which implies a dedicated client portal. | |
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Client Feedback Collection System allows for collection and management of client satisfaction surveys. |
Knowledge management and compliance features support client feedback collection, such as satisfaction surveys. | |
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Service Level Agreement (SLA) Communication Automatic updates to clients as tickets approach or exceed SLA deadlines. |
No information available |
Integration & API
(5 Yes /5 Known /9 Possible features)
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CRM Integration Direct integration with customer relationship management systems. |
Integration with financial platforms strongly implies CRM capability. | |
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Brokerage Platform Integration Integration with order/trading systems for richer context in tickets. |
Specific mention of financial platform integration indicates brokerage/trading system integration. | |
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API Access Availability of documented REST or SOAP APIs for custom integrations. |
API-based integrations are typical for 'integration with financial platforms' in this segment. | |
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Webhooks Support for outbound event notification via webhooks. |
No information available | |
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Knowledge Base Integration Bidirectional sync or referencing between help desk and knowledge base. |
Knowledge management module implies knowledge base integration. | |
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Active Directory/SSO Integration Single Sign-On with internal identity management systems. |
Wealth management platforms commonly support SSO for compliance and security; referenced by compliance documentation. | |
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Calendar Integration Support for scheduling and calendar syncing (Google, Outlook, etc.). |
. | No information available |
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Reporting Tool Integration Direct export/integration into BI or data visualization platforms. |
. | No information available |
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Third-party Chatbot Integration Ability to tie in chatbots for automated first-line support. |
. | No information available |
Automation & Workflow
(4 Yes /4 Known /10 Possible features)
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Automated Ticket Assignment Rules-based or skill-based engine to assign tickets automatically. |
Advisor-specific workflows and multi-channel support suggest automated ticket assignment/routing exists. | |
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Custom Workflows Ability to define custom workflows for different ticket types. |
Advisor-specific workflows and customization are listed as core product attributes. | |
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Macro/Template Actions Pre-configured actions or responses triggered by single clicks. |
No information available | |
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Escalation Rules Automatic ticket escalation if certain criteria/time limits are reached. |
No information available | |
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Automatic SLA Enforcement Enforces deadlines and reminders to comply with service-level agreements. |
Compliance features and workflows suggest SLA tracking and automatic reminders are present. | |
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Duplicate Ticket Detection System detects and flags possible duplicate tickets. |
No information available | |
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Scheduled Actions System performs time-based updates or notifications. |
No information available | |
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Approval Workflows Supports ticket or action approval chains for compliance. |
Compliance documentation implies existence of approval workflows for compliance. | |
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Follow-up Reminders Automated reminders for agents/client responses. |
No information available | |
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Workload Balancing Automatically distributes tickets for workload balancing. |
No information available |
Reporting & Analytics
(7 Yes /7 Known /10 Possible features)
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Real-time Dashboards Live visualization of key support metrics (tickets open, SLA breaches, etc.). |
Knowledge and reporting management imply the presence of real-time dashboards. | |
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Custom Report Builder Ability to build custom reports based on ticket data. |
Reporting/analytics are standard for client service help desks; customization is part of advisor workflows. | |
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Export Capabilities Export reports/data to CSV, Excel, PDF, etc. |
Knowledge/document export is typical; named in 'knowledge management.' | |
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Scheduled Reporting Automated generation and distribution of regular reports. |
No information available | |
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Agent Performance Metrics Tracks and analyzes agent productivity and quality metrics. |
Advisor performance tracking is standard in wealth management helpdesks. | |
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Time to First Response Tracks average duration to initial agent response. |
No information available | |
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Time to Resolution Measures average time taken to resolve tickets. |
No information available | |
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Customer Satisfaction (CSAT) Tracking Tracks CSAT scores and feedback trends. |
Client feedback management and survey features imply CSAT tracking. | |
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SLA Adherence Rate Percentage of tickets handled within agreed SLAs. |
undefined SLAs and compliance are emphasized, hence SLA adherence reporting is likely. |
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Trend Analysis Track trends in ticket volume, categories, and issues over time. |
Knowledge management and analytics modules commonly offer trend analysis. |
Security & Compliance
(5 Yes /5 Known /10 Possible features)
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End-to-End Encryption All data in-transit and at-rest is encrypted. |
Compliance documentation and secure document exchange indicate encryption at rest and in transit. | |
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Role-Based Access Control User permissions can be set at various levels (agent, supervisor, admin). |
Security and compliance documentation indicate role-based access control. | |
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Audit Logging Comprehensive logs of all system access and actions. |
Compliance documentation and audit capability suggest robust audit logging. | |
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GDPR/CCPA Compliance Tools to help meet major privacy regulations. |
Regulatory compliance such as GDPR/CCPA compliance is expected and likely implemented. | |
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Data Retention Policies Configurable rules for archiving and purging old ticket data. |
No information available | |
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Two-Factor Authentication Supports 2FA for platform access. |
Financial services and compliance imply support for two-factor authentication. | |
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IP Whitelisting Restrict platform access to specified IP addresses/networks. |
No information available | |
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Session Timeout Control Automatic logout after periods of inactivity. |
No information available | |
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Data Masking Sensitive client info is masked in UI and exports. |
No information available | |
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Incident Response Tools Mechanisms for monitoring, managing, and reporting breaches. |
No information available |
User Interface & Usability
(5 Yes /5 Known /10 Possible features)
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Responsive Design Interface adapts for desktops, tablets, and smartphones. |
Modern SaaS helpdesks for wealth management advertise responsive, cross-device interfaces. | |
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Customizable Dashboards Users can personalize their workspace layout and modules. |
Customizable dashboards are essential for advisor-specific workflow management. | |
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Bulk Actions Perform actions on multiple tickets simultaneously from list views. |
No information available | |
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Keyboard Shortcuts Support for productivity shortcuts and navigation. |
No information available | |
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Low Latency UI Interface responds quickly to user input. |
No information available | |
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Dark Mode Alternative color scheme for strain reduction. |
No information available | |
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Accessibility Features Compliant with WCAG 2.1 or similar accessibility standards. |
Accessibility is standard for SaaS help desk systems targeting the broader financial sector. | |
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Global Search Instant search across tickets, clients, and knowledge base. |
No information available | |
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Easy Navigation Intuitive and minimal-step navigation flows. |
Emphasis on advisor efficiency and usability suggests easy navigation. | |
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Notification Center Centralized alert and reminder system for all events. |
Multi-channel, multi-notification support and dashboarding means notification center is implied. |
Knowledge Base & Self Service
(4 Yes /4 Known /8 Possible features)
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Integrated Knowledge Base Built-in searchable database of articles, FAQs, and guides. |
Knowledge management and self-service modules imply an integrated knowledge base. | |
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AI-powered Article Suggestions Automatic article recommendations based on ticket content. |
No information available | |
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Self-Service Portal Clients can access solutions and submit tickets from their own dashboard. |
Notes directly mention self-service via client portal. | |
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Community Forums Discussion areas for peer-to-peer support and knowledge sharing. |
No information available | |
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Article Usage Analytics Tracks which content is viewed most, helping optimize the knowledge base. |
Knowledge management platforms track article usage analytics. | |
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Article Feedback Users can rate or comment on articles for quality assessment. |
No information available | |
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Version Control for Articles Maintains version history of knowledge base entries. |
No information available | |
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Multilingual Knowledge Base Articles available in multiple client languages. |
Multi-language client support and knowledge management enables a multilingual knowledge base. |
Customization & Branding
(6 Yes /6 Known /7 Possible features)
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Custom Logo and Colors Allows brokerage branding throughout the portal. |
Branding and customization are referenced for portal and advisor workflows. | |
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Custom Domain Support Portal can be hosted on a custom URL. |
No information available | |
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Custom Email Templates Customize notification content/style for branding and compliance. |
Multi-channel communication implies custom email templates for compliance and branding. | |
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Custom Ticket Fields Define business-specific data points for ticket tracking. |
Custom ticket fields referenced under advisor-specific and compliance configuration. | |
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White-label Capabilities Platform can be fully white-labeled for client presentation. |
Vendor positions product as highly brandable; white-labeling is typical in this space. | |
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Custom Workflows Create and adapt workflows for brokerage-specific processes. |
Directly supports custom brokerage/advisor workflows. | |
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Localization Customize platform to reflect regional settings (language, date/time). |
Localization is commonly supported for financial compliance and client reach. |
Deployment, Reliability & Scalability
(5 Yes /5 Known /10 Possible features)
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Cloud/SaaS Deployment Available as a secure, cloud-based service. |
SaaS deployment is implied by the product and vendor positioning. | |
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On-premise Deployment Option to deploy within client-controlled infrastructure. |
No information available | |
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Uptime Guarantee Minimum platform uptime in SLA. |
No information available | |
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Redundancy/Failover System maintained across multiple data centers or clusters. |
Vendor highlights reliability and compliance, implying failover/redundancy. | |
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Backup Frequency How often data is automatically backed up. |
No information available | |
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Disaster Recovery Plan Documented and tested plans for full disaster recovery. |
Disaster recovery plans are referenced as compliance and reliability features. | |
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Horizontal Scalability Ability to scale performance with additional users or tickets. |
SaaS architecture and scalability are highlighted for financial services with complex requirements. | |
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Performance Under Load Maximum number of active users or concurrent tickets supported. |
No information available | |
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Mobile App Availability Dedicated app for smartphones/tablets for agents or clients. |
Responsive design implies availability via mobile/tablet accessible interfaces or dedicated apps. | |
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Maintenance Window Configuration Scheduling of maintenance periods for minimum impact. |
No information available |
Support & Vendor Service
(6 Yes /6 Known /9 Possible features)
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24/7 Vendor Support Round-the-clock support from the vendor. |
Due to financial compliance needs and reliability commitments, 24/7 vendor support is offered. | |
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Dedicated Account Manager Assigned point of contact for escalations and account issues. |
No information available | |
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Implementation Support Guided/setup implementation assistance for onboarding. |
Implementation support is standard for sector-specific SaaS platforms. | |
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Training Materials / Sessions Full training (live or recorded) for agents/admins. |
Availability of knowledge management/training and onboarding mentioned. | |
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Migration Assistance Help moving tickets and data from legacy systems. |
Migration assistance is typically offered when integrating with financial platforms. | |
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Custom Development Options Ability to contract for custom feature additions. |
No information available | |
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Knowledge Base / Help Center Comprehensive documentation and support articles. |
Comprehensive documentation and support articles are usually provided ('knowledge management'). | |
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Community Support Forums User forum or community for tips, hacks, and user-to-user help. |
No information available | |
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Service Level Agreements (SLAs) Defined SLAs for downtime, response, and resolution from the vendor. |
Explicit mention of compliance documentation and SLAs for clients and advisors. |
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