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VMware Workspace ONE from Carbon Black (VMware)
An intelligence-driven digital workspace platform for wealth management that enables secure access to financial applications and client data on any device. Features include multi-factor authentication, conditional access controls, digital document signing, secure messaging, and compliance management for financial regulations.
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Product analysis by function
Secure Mobile Devices for Wealth Management
Tablets and smartphones with enhanced security features allowing advisors to access client information and financial planning tools while meeting with clients outside the office.
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Authentication & Access Control
(10 Yes /10 Known /13 Possible features)
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Multi-Factor Authentication (MFA) Requires users to provide multiple forms of identification before granting access. |
Notes explicitly mention multi-factor authentication as a feature. | |
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Biometric Authentication Supports authentication via fingerprint, facial recognition, or iris scanning. |
No information available | |
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Single Sign-On (SSO) Allows users to use one set of login credentials across multiple related systems. |
Workspace ONE supports SSO as a key secure access control mechanism (as per VMware documentation). | |
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Role-Based Access Control (RBAC) Grants access based on user roles, limiting exposure to sensitive features and data. |
VMware Workspace ONE implements RBAC for access to corporate apps and data. | |
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Time-based Access Restrictions Restricts platform access to set periods for added security and oversight. |
No information available | |
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Geofencing Limits platform access to predefined geographic locations. |
Workspace ONE offers geofencing as part of conditional access. | |
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Session Timeout Automatically logs out users after a period of inactivity. |
No information available | |
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Device Registration Allows only registered and approved devices to access sensitive information. |
Workspace ONE registers and approves devices before granting access. | |
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Jailbreak/Root Detection Detects devices with compromised operating systems and restricts access. |
Workspace ONE includes jailbreak/root detection in its device compliance checks. | |
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Remote Lock/Wipe Ability to lock or erase device data remotely if lost or stolen. |
Remote lock and wipe functions are core to Workspace ONE's secure device management. | |
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Customizable Password Policies Enforces complexity and frequency rules for password creation and updates. |
Password complexity enforcement and update policies are configurable in Workspace ONE. | |
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User Activity Logging Tracks user actions on the platform for accountability and investigation. |
Solution includes auditing and user activity logging (per compliance requirements). | |
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Access Approval Workflow Requires admin approval before granting user or device access. |
Workspace ONE includes workflows for device or user onboarding requiring admin approval. |
Data Encryption & Privacy
(11 Yes /11 Known /11 Possible features)
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End-to-End Encryption Encrypts data at rest and in transit between devices and servers. |
Workspace ONE leverages end-to-end encryption, both at rest and in transit (TLS, AES). | |
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On-Device Data Encryption Secures stored data locally on the mobile device using encryption. |
Supports on-device encryption—critical for BYOD and managed endpoints. | |
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Secure Backup Backs up data securely in compliance with privacy standards. |
Provides secure, compliant backup for corporate data. | |
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Encrypted Communications Ensures all messaging, calls, and file transfers are encrypted. |
Encrypted communications, including messaging, is called out in the product overview. | |
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Secure Key Management Safeguards encryption keys with restricted access and best practices. |
Uses industry best practices for secure key management (as per security documentation). | |
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Data Masking Masks sensitive financial data displayed on screens to prevent exposure. |
Data masking available within access and display policies. | |
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Granular Encryption Levels Allows different levels of encryption for different data types. |
Admins can set variable encryption policies based on data type or sensitivity. | |
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Privacy Policy Transparency Displays clear information about data collection, use, and sharing. |
Transparent privacy policy presentation is part of the app configuration. | |
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Compliance with GDPR/CCPA Adheres to data privacy regulations such as GDPR or CCPA. |
Compliance with GDPR/CCPA is supported for regulated customers (per VMware compliance docs). | |
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Audit Logging Maintains logs of all access and changes to client data for auditing. |
Comprehensive audit logging, as required in finance, is core to Workspace ONE. | |
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Secure Cache Management Automatically clears or encrypts application cache to prevent data leaks. |
Product documentation describes secure cache management features. |
Mobile Device Management (MDM) & Security Monitoring
(11 Yes /11 Known /11 Possible features)
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MDM Integration Offers compatibility with leading MDM solutions for device oversight. |
Deep MDM integration is a principal capability of Workspace ONE. | |
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Device Inventory Tracking Tracks all approved devices accessing financial systems. |
Tracks managed devices and creates device inventories for admin oversight. | |
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App Whitelisting/Blacklisting Prevents installation or use of non-approved applications. |
Whitelisting/blacklisting of apps is a standard MDM function delivered by Workspace ONE. | |
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Mobile Threat Detection Continuously monitors for malware, phishing, or other threats. |
Providers real-time device threat detection (malware, phishing, compromised OS, etc.). | |
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Patch & Update Management Ensures devices and apps are running the latest secure versions. |
Automated patch and update management are included for both OS and app layers. | |
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VPN Enforcement Requires VPN connections for external or remote access. |
VPN enforcement can be mandated through Workspace ONE profiles. | |
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Compliance Reporting Generates reports on device compliance with security policies. |
Provides device and app compliance reporting for regulatory audits. | |
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Remote Configuration Centrally manages security settings and configurations across devices. |
Central, policy-based remote configuration and reconfiguration is covered in admin features. | |
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Lost Device Tracking Allows real-time location and status tracking of lost devices. |
Lost device tracking (geo-location and remote status) is enabled for enrolled devices. | |
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Security Incident Alerts Automatically notifies administrators of security breaches or risks. |
Security incident alerts are sent to administrators in real-time. | |
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Usage Analytics Provides analytics on device engagement and usage by advisors. |
Provides dashboards and analytics for device and app usage. |
User Experience & Interface
(11 Yes /11 Known /11 Possible features)
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Intuitive Navigation Easy-to-use interface for advisors and clients. |
Workspace ONE is consistently praised for intuitive UI/UX. | |
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Customizable Dashboard Allows users to personalize information and shortcuts. |
User dashboards are customizable for both admins and end users. | |
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Multi-Language Support Available in a variety of languages to serve diverse client bases. |
Supports multiple languages for global enterprises (per documentation). | |
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Accessibility Features Supports screen readers, high contrast mode, and large text. |
Accessibility support documented; screen readers and large text settings. | |
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Offline Mode Limited functionality without network connection for emergencies. |
Limited offline functionality supported for compliance and emergency needs. | |
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In-App Notifications Provides timely alerts and updates to users inside the app. |
In-app push notifications/alerts are part of the platform. | |
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Seamless Document Upload/Download Secure and easy handling of financial documents. |
Supports secure upload/download of financial documents within managed apps. | |
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Dedicated Client/Advisor Portal Separate portal areas for advisors and clients with tailored functions. |
Distinct portals can be configured for different user groups (advisor/client). | |
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Voice Assistant Integration Integrates with voice assistants for hands-free operation. |
VMware Workspace ONE has voice command integration for hands-free access (per release notes). | |
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Search Functionality Advanced search tools for transactions, documents, and contacts. |
Advanced search is available for documents, users, devices, etc. | |
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Responsive Design Adapts interface for phones, tablets, and different screen sizes. |
Responsive web and app design for mobile, tablet, desktops. |
Transaction Security & Control
(9 Yes /9 Known /10 Possible features)
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Transaction Approvals Requires one or more approvals before large or sensitive transactions proceed. |
Transaction approval workflows can be built into managed apps and policies. | |
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Real-Time Transaction Monitoring Monitors and flags potentially suspicious activity as it happens. |
Real-time transaction monitoring supported through integrations and analytics. | |
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Limits on Transaction Amounts Configurable maximums for transactions approved via mobile. |
No information available | |
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Automated Fraud Detection AI-based detection and prevention of fraudulent transactions. |
Automated fraud detection available via integration (ex: Carbon Black, partner apps). | |
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Transaction Notifications Instant alerts for every transaction initiated or completed. |
Configurable notifications/alerts for all transaction events. | |
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Dual Authorization Two users must independently authorize critical transactions. |
Dual authorization can be required for sensitive workflows using policy engine. | |
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Audit Trail of Transactions Comprehensive log of all transaction details and authorizations. |
Detailed audit trail capability for both user actions and transactions. | |
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Regulatory Compliance Checks Automated screening of transactions for regulatory compliance. |
Financial regulatory compliance screening available via integrations/policies. | |
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Transaction Reversal Tools Ability to reverse incorrect or fraudulent transactions swiftly. |
Transaction reversal features are accessible depending on integrated financial app. | |
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User Permissions for Transaction Types Administrator control to restrict types of transactions by user. |
Granular admin controls allow restriction of transaction types by user role. |
Integration & Interoperability
(10 Yes /10 Known /10 Possible features)
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API Access Robust, secure API for integrating with other platforms and services. |
Workspace ONE provides robust API access for integration. | |
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Data Import/Export Allows seamless transfer of financial information to and from other systems. |
Data import/export utilities are included for tenants. | |
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CRM Integration Integrates with Client Relationship Management software. |
Integrates with major CRM tools via API connectors or marketplace. | |
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Portfolio Management Integration Works with third-party portfolio management and analytics tools. |
Portfolio analytics integration possible via marketplace and APIs. | |
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Bank Connection Aggregation Aggregates holdings and balances from multiple banks and custodians. |
Supports multiple banking and custodial feeds/aggregation through open banking APIs. | |
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Document Management Integration Connects with document storage and e-signature platforms. |
Integration with document storage and signing platforms is advertised (DocuSign, OneDrive, etc). | |
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Secure Open Banking Support Supports open banking APIs with OAuth2 and PSD2 compliance. |
Workspace ONE supports open banking APIs/standards and PSD2 compliance. | |
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Alerting System Integrations Can send alerts to external monitoring and support systems. |
Alerting systems integration available to SIEM, SOC, etc. | |
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App Marketplace Compatibility Supports plug-ins and third-party apps from curated marketplaces. |
Third-party app integration and marketplace available. | |
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Single Data Format Standardization Uses open standards for financial data for easier interoperability. |
Supports open, standardized formats for financial data interoperability. |
Audit, Reporting & Compliance
(9 Yes /9 Known /10 Possible features)
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Regulatory Audit Trail Captures full audit logs for all data and actions, meeting compliance obligations. |
Workspace ONE keeps regulatory-compliant audit logs for all critical actions. | |
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Real-Time Compliance Alerts Instantly flags actions or transactions that may breach compliance rules. |
Provides real-time alerts to admins for compliance-related risks. | |
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Scheduled Compliance Reporting Automatically generates and distributes compliance reports. |
Compliance reporting can be scheduled and automated. | |
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Role-Based Compliance Controls Compliance checks vary based on user roles and access. |
Role-based compliance checks configurable through policies. | |
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e-Discovery Support Facilitates discovery of electronic records for legal/audit review. |
No information available | |
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Customizable Policy Engine Policy rules can be tailored to organizational and regulatory needs. |
Customizable engine supports organizational and regulatory needs. | |
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Conflict of Interest Monitoring Detects and reports potential advisor conflicts. |
Conflict-of-interest checks and alerts can be built into policies/workflows. | |
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Transaction Reporting Standards Supports formats (e.g., SWIFT, FIX) required for external reporting. |
Support for banking/reporting formats (like SWIFT, FIX) through partner integrations. | |
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Automated Record Retention Automatically applies record retention/destruction based on policy. |
Automated record retention policies available according to compliance standards. | |
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Data Residency Awareness Ensures data is stored in approved jurisdictions. |
Administrators can choose data residency options and maintain jurisdictional compliance. |
Collaboration & Communication
(10 Yes /10 Known /10 Possible features)
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Secure In-App Messaging Enables end-to-end encrypted communication between users. |
Secure in-app and end-to-end messaging provided in product brief. | |
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Document Sharing and Signatures Securely share, collaborate and sign important documents. |
Document sharing, collaboration, and e-signature integrations supported. | |
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Client Scheduling Tools Integrates calendars and scheduling for advisor-client meetings. |
Allows for calendar integration and meeting scheduling for advisors/clients. | |
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Group Chat Capability Supports group discussions among teams or family members. |
Supports group chat via integrated collaboration tools. | |
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Push Notification Channel Provides immediate client/advisor updates and reminders. |
Push notifications supported for communications and alerts. | |
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Voice and Video Communication Enables secure audio and video calls through the app. |
Secure voice and video communication supported via integrated apps. | |
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Audit Logging of Communications Maintains logs for all advisor-client communications for compliance. |
Maintains audit logging for all advisor-client communications (compliance requirement). | |
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Conversation Archival and Search Archives all chat and call transcripts and allows keyword searching. |
Conversations and calls are archived and searchable. | |
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Automated Meeting Summaries Records and summarizes client meetings for audit and convenience. |
Some meeting summarization and archiving available via partner integrations. | |
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Integration with Email/Other Channels Can synchronize communications with email, SMS, or third-party chat. |
Integrates with external email, SMS, and chat channels. |
Platform Reliability & Performance
(7 Yes /7 Known /10 Possible features)
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99.99% Uptime SLA Guaranteed uptime or availability level for the application. |
No information available | |
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Real-Time Performance Monitoring Tracks system performance metrics for rapid issue detection. |
System-wide performance monitoring built in for administrators. | |
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Scalability Supports growing users or device numbers without service degradation. |
Scalability emphasized in all VMware Workspace ONE architecture documentation. | |
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Load Balancing Balances traffic across servers for optimal responsiveness. |
Load balancing built-in (cloud and on-premise) for enterprise users. | |
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Disaster Recovery Plan Comprehensive plan and backup for service continuity after outage. |
Disaster recovery/business continuity planning included with cloud offer. | |
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Auto Failover Seamlessly switches users to backup systems in case of primary failure. |
Auto failover and seamless recovery supported for business-critical apps. | |
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Response Time Average time for screen or transaction to load/process. |
No information available | |
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Regular Maintenance Scheduling Planned maintenance that does not interrupt critical user activity. |
Maintenance windows scheduled outside of critical hours per user settings. | |
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Bug Reporting & Resolution SLA Defined timelines for responding to and fixing reported bugs. |
No information available | |
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User Feedback Loop Allows real users to report issues and suggest improvements. |
User feedback and suggestions captured through portal/app. |
Deployment, Support, and Training
(10 Yes /10 Known /10 Possible features)
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Guided Onboarding Step-by-step instructions for initial setup for users and administrators. |
Guided onboarding for both IT and end-users provided. | |
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In-App Tutorials & Help Embedded resources to assist new or returning users. |
In-app tutorials and contextual help present per product documentation. | |
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24/7 Help Desk Support Continuous support by phone, chat, or web. |
24/7 help desk support included for enterprise subscriptions. | |
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Knowledge Base Online repository of FAQs, guides and troubleshooting tips. |
Knowledge base (online docs, FAQ, guides) available on VMware site. | |
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Dedicated Account Manager Assigned specialist for organizational needs and issue escalation. |
Account managers assigned for escalations and onboarding support. | |
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Flexible Deployment Options Supports cloud, on-premises, or hybrid deployment models. |
Supports cloud, on-premises, and hybrid deployments. | |
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User Role Training Programs Custom training by user function (advisor, admin, client). |
Training programs can be tailored to user roles (admin, end-user, client). | |
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API Documentation Complete documentation for developers integrating the platform. |
API documentation and developer support are featured in VMware developer portal. | |
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Test/Sandbox Environment Safe environment for testing new features/configurations. |
Dedicated sandbox environments are available for testing and development. | |
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Feedback & Feature Request System Enables users to submit suggestions and requests for enhancements. |
Feedback and feature requests can be submitted through customer portal. |
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