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InvestCloud Digital Onboarding from InvestCloud
A modular, digital onboarding platform supporting guided workflows, KYC and AML, e-documentation, electronic signatures, real-time progress tracking, and integrations with CRM and portfolio management tools.
Product analysis by function
Client Onboarding Platforms for Client Service and Operations
Digital solutions for streamlining new client acquisition, including electronic account opening, automated KYC (Know Your Client) processes, and digital signature capabilities.
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User Experience & Interface
(9 Yes /9 Known /11 Possible features)
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Intuitive Interface Platform has a visually appealing, logical, and easily navigable interface. |
Platform is visually modern and is marketed as easy-to-use in vendor collateral. | |
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Customizable Dashboards Allows firms and users to tailor views, menus, and dashboards to their needs. |
InvestCloud offers configurable dashboards as part of its modular platform. | |
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Mobile Compatibility Supports usage on mobile devices including smartphones and tablets. |
The product site mentions mobile compatibility for clients and advisors. | |
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Multi-language Support Provides the interface and client communications in multiple languages. |
No information available | |
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Accessibility Features Compliance with accessibility standards (e.g., WCAG), enabling use by all abilities. |
No information available | |
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Real-time Status Updates Clients and advisors can monitor onboarding progress in real time. |
Platform supports real-time onboarding status views for clients and teams. | |
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Guided Workflows Offers client-friendly prompts and guided step-by-step onboarding. |
Guided workflows are a highlighted capability (step-by-step onboarding). | |
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Document Pre-Fill Auto-fills forms using available or previously entered information. |
Auto-filling client forms is featured as streamlining onboarding documentation. | |
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Visual Progress Tracker Displays a visual representation of onboarding stages and what remains. |
Visual progress tracker cited in documentation and screenshots. | |
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Client Self-Service Portal Clients access and complete tasks or forms independently at their convenience. |
Self-service portal mentioned for clients to manage and track onboarding tasks. | |
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Multi-User Support Allows multiple parties (e.g., joint account holders, advisors) to collaborate on onboarding. |
Supports collaboration between client, advisor, and back office. |
Data Collection & Processing
(7 Yes /7 Known /10 Possible features)
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Digital Form Completion All forms and data collection are paperless and completed digitally. |
Described as a fully digital, paperless onboarding process. | |
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eSignature Integration Allows documents to be signed digitally in a compliant manner. |
eSignature is highlighted as a key feature. | |
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Advanced Data Validation Automated checking for data completeness, correctness, and consistency. |
References to automated checks/validation for completeness of input data. | |
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ID Verification & KYC Checks Automated identity validation and Know Your Customer (KYC) checks. |
KYC and ID verification built-in per product literature. | |
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OCR Data Extraction Optical Character Recognition for digitizing and extracting data from images or PDFs. |
No information available | |
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Bulk Data Import Ability to upload and process large numbers of clients simultaneously. |
InvestCloud supports batch onboarding for institutional and retail clients. | |
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Custom Field Support Administrators can add or modify data fields per business requirements. |
Custom fields are configurable by firms, according to vendor materials. | |
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Conditional Logic in Forms Forms dynamically adjust based on user responses. |
No information available | |
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Duplicate Detection Identifies and alerts users to duplicate client records. |
No information available | |
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Data Encryption at Rest and in Transit Ensures all client information is encrypted, stored, and transmitted securely. |
Platform uses encryption at rest and in transit; security compliance mentioned. |
Integration & Interoperability
(8 Yes /8 Known /8 Possible features)
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CRM Integration Connects directly to major CRM systems for automatic data transfer and updates. |
CRM integration (e.g., Salesforce) is a core integration advertised. | |
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Portfolio Management System Integration Seamlessly exchanges information with PMS and wealth management systems. |
Integrates with major PMS/wealth systems, per solution overview. | |
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Custodian & Broker Integration Transfers onboarding data and documents directly to custodians and broker-dealer platforms. |
Direct integration with custodians and broker platforms listed as differentiator. | |
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API Availability Provides robust APIs for custom integrations. |
Open APIs described in technical integration resources. | |
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Single Sign-On (SSO) Supports SSO across platforms for streamlined user authentication. |
SSO support is detailed as an enterprise feature. | |
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Document Management System Integration Connects to DMS for archiving and retrieval of onboarding documentation. |
Document management system integrations are supported for archiving. | |
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Custom Integration Support Vendor provides services or tools for bespoke integrations. |
Custom integration and consulting services mentioned. | |
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Third-party Data Enrichment Integration Ability to enrich onboarding data from external databases (e.g., credit bureaus, AML). |
Integration with third-party data providers for enrichment (e.g. AML screening). |
Compliance & Regulatory Controls
(6 Yes /6 Known /7 Possible features)
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Audit Trails Complete, immutable logs of all actions, changes, and accesses for compliance reviews. |
Complete audit trails/logging for compliance is a promoted feature. | |
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OFAC & AML Screening Automated Office of Foreign Assets Control (OFAC) and Anti-Money Laundering (AML) checks. |
OFAC and AML automated checks are part of KYC workflow. | |
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Consent & Disclosure Management Automates and tracks the collection of client consents and regulatory disclosures. |
Consent forms and disclosures are managed and tracked via the platform. | |
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FINRA/SEC Regulation Support Features to support compliance with relevant financial advisor regulatory bodies. |
Specifically references FINRA and SEC compliance support in regulatory documentation. | |
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Regulatory Change Updates Platform adapts rapidly to new regulatory requirements and notifies users. |
Commitment to regulatory change updates noted in vendor change management process. | |
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Role-based Access Controls Limits access to sensitive information based on user roles. |
Role-based user access control is included in security model. | |
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Automated Document Retention Policies Automatically manages document archiving and disposal in compliance with regulations. |
No information available |
Automation & Workflow Management
(4 Yes /4 Known /9 Possible features)
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Automated Task Assignment Distributes onboarding tasks to team members based on rules or workload. |
No information available | |
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Workflow Customization Firms can adapt workflows or pipelines according to their preferences. |
Workflow customization described as a key differentiator in sales literature. | |
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Automated Notifications & Reminders Automatically alerts clients and staff about outstanding tasks or required information. |
Automated notifications and reminders available for both clients and staff. | |
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Escalation Rules Automatically escalates unresolved issues or bottlenecks in the process. |
No information available | |
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SLA Management Tracks and enforces Service Level Agreements for task completion. |
No information available | |
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Template Library Pre-built and customizable workflow, message, and document templates. |
Template libraries for workflows and documents are highlighted. | |
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Bulk Processing Capabilities Supports onboarding actions for multiple clients in a batch. |
Bulk onboarding and batch digital processing offered; referenced as scalable. | |
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Integration with Calendar Tools Synchronizes onboarding activities with calendar and scheduling platforms. |
No information available | |
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Approval Chains Defines and automates multi-level approval flows. |
No information available |
Security
(6 Yes /6 Known /7 Possible features)
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Multi-factor Authentication Supports two or more authentication steps for all users. |
Multi-factor authentication available for user security. | |
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End-to-End Encryption Encrypts all data from input through storage and transmission. |
End-to-end encryption mentioned in security compliance materials. | |
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Regular Security Audits Institute regularly scheduled penetration tests and vulnerability assessments. |
Regular penetration testing and audits described in SOC reports. | |
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Threat Detection & Monitoring Detects and alerts to suspicious activity, login attempts, or data breaches. |
Threat detection, logging and alerting is part of standard security posture. | |
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GDPR/CCPA Compliance Supports controls and features for privacy law compliance. |
Compliance with GDPR/CCPA privacy regs is explicitly stated. | |
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Secure Data Deletion Ensures data is properly and irreversibly deleted when necessary. |
No information available | |
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Audit Logging Detailed logs of all data access and changes, available for investigation. |
Audit logging (for security events and data access) is built-in. |
Reporting & Analytics
(7 Yes /7 Known /8 Possible features)
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Custom Report Builder Users can create custom reports on demand from all available data. |
Custom reporting and analytics, including ad hoc report builder, available. | |
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Pre-built Dashboards Standard dashboards for common KPIs such as onboarding cycle times or conversion rates. |
Pre-built dashboards for tracking onboarding metrics/KPIs. | |
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Real-Time Analytics Analytics and data visualization update immediately as new data arrives. |
Real-time analytics described in marketing resources and documentation. | |
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Export to Excel/CSV/PDF Users can easily export reports and data for use in other tools or for compliance. |
Export of data/reports to Excel, CSV and PDF is supported. | |
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Scheduling of Reports Automated scheduling and delivery of reports to specified recipients. |
No information available | |
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Drill-down Reporting Enables users to start from high-level summaries and investigate details. |
Drill-down reporting functionality is stated as part of dashboards. | |
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Onboarding Funnel Analysis Tracks performance and drop-offs at each onboarding stage. |
Conversion and fall-off analysis supported as part of onboarding analytics. | |
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Client Demographics Reporting Analyzes aggregate information about clients being onboarded. |
Client demographic reporting available in analytics modules. |
Collaboration & Communication
(2 Yes /2 Known /7 Possible features)
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Secure Messaging Enables encrypted, auditable communication between clients and staff. |
No information available | |
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Task Assignment & Comments Users can assign tasks or add comments in context to onboarding items. |
Tasks can be assigned; comments and collaboration in workflow are supported. | |
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Notification Preferences Recipients can select how and when to receive onboarding communications. |
No information available | |
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Team Collaboration Tools Built-in tools to enable advisor and operation team coordination. |
Collaboration tools for teams/advisors to manage onboarding process. | |
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Integration with Email & Chat Tools Connects with popular email and messaging platforms. |
No information available | |
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Client Q&A Portal Clients ask questions or request support directly within the onboarding platform. |
No information available | |
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Event Tracking Tracks all communication events and their timestamps. |
No information available |
Scalability & Performance
(2 Yes /2 Known /6 Possible features)
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Concurrent User Support Number of users who can operate on the platform simultaneously without degradation. |
No information available | |
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Uptime Guarantee Service availability measured by percentage uptime over a period. |
No information available | |
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Average Response Time Typical time for the system to respond to user input or requests. |
No information available | |
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Maximum Onboarding Volume Number of new clients the platform can process per day. |
No information available | |
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Elastic Cloud Infrastructure System can auto-scale hardware resources as load increases. |
Elastic cloud scaling capability referenced for handling workload increases. | |
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Zero-Downtime Maintenance Updates and patches can be applied without impacting operations. |
Vendor materials state 'no scheduled downtime' for upgrades/patches. |
Support & Vendor Services
(5 Yes /5 Known /7 Possible features)
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24/7 Support Availability Round-the-clock technical and user support is available. |
24/7 support listed as available for enterprise clients. | |
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Dedicated Account Manager Clients are assigned a vendor-side account manager for ongoing needs. |
Account manager assignment is mentioned as standard for enterprise deals. | |
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Comprehensive Training Materials Access to up-to-date user guides, video tutorials, and FAQs. |
Training resources, guides, and videos described in support portal. | |
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Live Training & Onboarding Sessions Vendor provides live sessions for new user onboarding. |
Live onboarding & training sessions available, per events calendar. | |
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Service Level Agreement (SLA) Documented SLAs for response, resolution times, and uptime. |
SLAs for uptime and response time available within contracts. | |
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Community Forum Online community for peer support and knowledge sharing. |
No information available | |
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Product Roadmap Transparency Vendor shares future updates and allows feedback on product direction. |
No information available |
Cost & Pricing Flexibility
(4 Yes /4 Known /5 Possible features)
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Transparent Fee Structure All pricing details and additional costs are clearly disclosed. |
Pricing transparency is mentioned; detailed proposals and documentation provided. | |
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Pay-As-You-Go Pricing Option Pricing based on actual usage or number of onboarded clients. |
No information available | |
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Tiered Pricing Plans Multiple package tiers for firms of different sizes and needs. |
Various pricing plans/tiered packages cited for firms of different sizes. | |
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Free Trial or Pilot Program Offers a no-cost trial of the platform for evaluation. |
Free trial/pilot available for prospective customers evaluating the solution. | |
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Discounts for Long-Term Contracts Allows cost savings through longer-term commitments. |
Discounts and incentives for multi-year contracts discussed in sales documentation. |
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