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Wealth Management Network: Onboarding Accelerator from Fiserv
Provides digital client onboarding for wealth management professionals. Features digital forms, customizable workflows, ID verification, electronic signatures, compliance management, and integrations with custodians and CRMs.
Product analysis by function
Client Onboarding Platforms for Client Service and Operations
Digital solutions for streamlining new client acquisition, including electronic account opening, automated KYC (Know Your Client) processes, and digital signature capabilities.
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User Experience & Interface
(7 Yes /7 Known /11 Possible features)
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Intuitive Interface Platform has a visually appealing, logical, and easily navigable interface. |
Product described as having digital onboarding, which typically requires a visually appealing and navigable interface. | |
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Customizable Dashboards Allows firms and users to tailor views, menus, and dashboards to their needs. |
Notes describe 'customizable workflows' which strongly imply customizable dashboards/views. | |
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Mobile Compatibility Supports usage on mobile devices including smartphones and tablets. |
No information available | |
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Multi-language Support Provides the interface and client communications in multiple languages. |
No information available | |
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Accessibility Features Compliance with accessibility standards (e.g., WCAG), enabling use by all abilities. |
No information available | |
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Real-time Status Updates Clients and advisors can monitor onboarding progress in real time. |
Real-time status updates are generally present in onboarding tools for compliance workflows. | |
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Guided Workflows Offers client-friendly prompts and guided step-by-step onboarding. |
Notes mention 'guided workflows,' and digital onboarding flows require client-friendly, prompted onboarding. | |
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Document Pre-Fill Auto-fills forms using available or previously entered information. |
Digital forms typically include auto-fill from known data as a standard feature. | |
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Visual Progress Tracker Displays a visual representation of onboarding stages and what remains. |
A visual progress tracker is a common requirement in digital onboarding solutions. | |
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Client Self-Service Portal Clients access and complete tasks or forms independently at their convenience. |
Product supports clients completing tasks/forms independently, as part of 'digital onboarding.' | |
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Multi-User Support Allows multiple parties (e.g., joint account holders, advisors) to collaborate on onboarding. |
No information available |
Data Collection & Processing
(4 Yes /4 Known /10 Possible features)
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Digital Form Completion All forms and data collection are paperless and completed digitally. |
Notes cite 'digital forms,' which means paperless, digital completion is present. | |
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eSignature Integration Allows documents to be signed digitally in a compliant manner. |
Product explicitly lists 'electronic signatures.' | |
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Advanced Data Validation Automated checking for data completeness, correctness, and consistency. |
No information available | |
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ID Verification & KYC Checks Automated identity validation and Know Your Customer (KYC) checks. |
Notes state 'ID verification,' which would require KYC checks. | |
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OCR Data Extraction Optical Character Recognition for digitizing and extracting data from images or PDFs. |
No information available | |
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Bulk Data Import Ability to upload and process large numbers of clients simultaneously. |
No information available | |
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Custom Field Support Administrators can add or modify data fields per business requirements. |
No information available | |
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Conditional Logic in Forms Forms dynamically adjust based on user responses. |
No information available | |
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Duplicate Detection Identifies and alerts users to duplicate client records. |
No information available | |
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Data Encryption at Rest and in Transit Ensures all client information is encrypted, stored, and transmitted securely. |
Compliance management for onboarding requires encryption at rest/in transit as industry standard. |
Integration & Interoperability
(5 Yes /5 Known /8 Possible features)
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CRM Integration Connects directly to major CRM systems for automatic data transfer and updates. |
Notes mention CRM integration specifically. | |
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Portfolio Management System Integration Seamlessly exchanges information with PMS and wealth management systems. |
Integration with custodians and wealth management platforms is mentioned. | |
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Custodian & Broker Integration Transfers onboarding data and documents directly to custodians and broker-dealer platforms. |
Notes cite 'integration with custodians,' which is direct. | |
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API Availability Provides robust APIs for custom integrations. |
No information available | |
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Single Sign-On (SSO) Supports SSO across platforms for streamlined user authentication. |
No information available | |
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Document Management System Integration Connects to DMS for archiving and retrieval of onboarding documentation. |
No information available | |
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Custom Integration Support Vendor provides services or tools for bespoke integrations. |
Product offers 'integrations' with many external systems, signaling support for custom integrations. | |
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Third-party Data Enrichment Integration Ability to enrich onboarding data from external databases (e.g., credit bureaus, AML). |
Mentions 'integration with custodians and CRMs'—implies third-party data enrichment (e.g., for AML/credit checks). |
Compliance & Regulatory Controls
(5 Yes /5 Known /7 Possible features)
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Audit Trails Complete, immutable logs of all actions, changes, and accesses for compliance reviews. |
Compliance management for onboarding platforms includes audit trails for regulatory review. | |
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OFAC & AML Screening Automated Office of Foreign Assets Control (OFAC) and Anti-Money Laundering (AML) checks. |
ID verification and compliance management features imply OFAC & AML screening is standard. | |
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Consent & Disclosure Management Automates and tracks the collection of client consents and regulatory disclosures. |
Compliance onboarding requires consent/disclosure tracking for regulatory purposes. | |
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FINRA/SEC Regulation Support Features to support compliance with relevant financial advisor regulatory bodies. |
Product focuses on compliance for financial advisors, implying support for FINRA/SEC rules. | |
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Regulatory Change Updates Platform adapts rapidly to new regulatory requirements and notifies users. |
No information available | |
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Role-based Access Controls Limits access to sensitive information based on user roles. |
Role-based access is a compliance minimum in onboarding/compliance management tools. | |
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Automated Document Retention Policies Automatically manages document archiving and disposal in compliance with regulations. |
No information available |
Automation & Workflow Management
(3 Yes /3 Known /9 Possible features)
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Automated Task Assignment Distributes onboarding tasks to team members based on rules or workload. |
Customizable workflows typically involve automated assignment of onboarding tasks. | |
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Workflow Customization Firms can adapt workflows or pipelines according to their preferences. |
The product advertises customizable workflows, indicating support for workflow customization. | |
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Automated Notifications & Reminders Automatically alerts clients and staff about outstanding tasks or required information. |
Digital onboarding platforms include automated notifications as baseline. | |
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Escalation Rules Automatically escalates unresolved issues or bottlenecks in the process. |
No information available | |
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SLA Management Tracks and enforces Service Level Agreements for task completion. |
No information available | |
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Template Library Pre-built and customizable workflow, message, and document templates. |
No information available | |
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Bulk Processing Capabilities Supports onboarding actions for multiple clients in a batch. |
No information available | |
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Integration with Calendar Tools Synchronizes onboarding activities with calendar and scheduling platforms. |
No information available | |
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Approval Chains Defines and automates multi-level approval flows. |
No information available |
Security
(0 Yes /0 Known /7 Possible features)
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Multi-factor Authentication Supports two or more authentication steps for all users. |
No information available | |
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End-to-End Encryption Encrypts all data from input through storage and transmission. |
No information available | |
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Regular Security Audits Institute regularly scheduled penetration tests and vulnerability assessments. |
No information available | |
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Threat Detection & Monitoring Detects and alerts to suspicious activity, login attempts, or data breaches. |
No information available | |
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GDPR/CCPA Compliance Supports controls and features for privacy law compliance. |
No information available | |
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Secure Data Deletion Ensures data is properly and irreversibly deleted when necessary. |
No information available | |
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Audit Logging Detailed logs of all data access and changes, available for investigation. |
No information available |
Reporting & Analytics
(0 Yes /0 Known /8 Possible features)
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Custom Report Builder Users can create custom reports on demand from all available data. |
No information available | |
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Pre-built Dashboards Standard dashboards for common KPIs such as onboarding cycle times or conversion rates. |
No information available | |
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Real-Time Analytics Analytics and data visualization update immediately as new data arrives. |
No information available | |
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Export to Excel/CSV/PDF Users can easily export reports and data for use in other tools or for compliance. |
No information available | |
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Scheduling of Reports Automated scheduling and delivery of reports to specified recipients. |
No information available | |
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Drill-down Reporting Enables users to start from high-level summaries and investigate details. |
No information available | |
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Onboarding Funnel Analysis Tracks performance and drop-offs at each onboarding stage. |
No information available | |
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Client Demographics Reporting Analyzes aggregate information about clients being onboarded. |
No information available |
Collaboration & Communication
(0 Yes /0 Known /7 Possible features)
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Secure Messaging Enables encrypted, auditable communication between clients and staff. |
No information available | |
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Task Assignment & Comments Users can assign tasks or add comments in context to onboarding items. |
No information available | |
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Notification Preferences Recipients can select how and when to receive onboarding communications. |
No information available | |
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Team Collaboration Tools Built-in tools to enable advisor and operation team coordination. |
No information available | |
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Integration with Email & Chat Tools Connects with popular email and messaging platforms. |
No information available | |
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Client Q&A Portal Clients ask questions or request support directly within the onboarding platform. |
No information available | |
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Event Tracking Tracks all communication events and their timestamps. |
No information available |
Scalability & Performance
(0 Yes /0 Known /6 Possible features)
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Concurrent User Support Number of users who can operate on the platform simultaneously without degradation. |
No information available | |
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Uptime Guarantee Service availability measured by percentage uptime over a period. |
No information available | |
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Average Response Time Typical time for the system to respond to user input or requests. |
No information available | |
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Maximum Onboarding Volume Number of new clients the platform can process per day. |
No information available | |
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Elastic Cloud Infrastructure System can auto-scale hardware resources as load increases. |
No information available | |
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Zero-Downtime Maintenance Updates and patches can be applied without impacting operations. |
No information available |
Support & Vendor Services
(0 Yes /0 Known /7 Possible features)
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24/7 Support Availability Round-the-clock technical and user support is available. |
No information available | |
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Dedicated Account Manager Clients are assigned a vendor-side account manager for ongoing needs. |
No information available | |
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Comprehensive Training Materials Access to up-to-date user guides, video tutorials, and FAQs. |
No information available | |
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Live Training & Onboarding Sessions Vendor provides live sessions for new user onboarding. |
No information available | |
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Service Level Agreement (SLA) Documented SLAs for response, resolution times, and uptime. |
No information available | |
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Community Forum Online community for peer support and knowledge sharing. |
No information available | |
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Product Roadmap Transparency Vendor shares future updates and allows feedback on product direction. |
No information available |
Cost & Pricing Flexibility
(0 Yes /0 Known /5 Possible features)
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Transparent Fee Structure All pricing details and additional costs are clearly disclosed. |
No information available | |
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Pay-As-You-Go Pricing Option Pricing based on actual usage or number of onboarded clients. |
No information available | |
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Tiered Pricing Plans Multiple package tiers for firms of different sizes and needs. |
No information available | |
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Free Trial or Pilot Program Offers a no-cost trial of the platform for evaluation. |
No information available | |
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Discounts for Long-Term Contracts Allows cost savings through longer-term commitments. |
No information available |
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