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Refinitiv Digital Investor from Refinitiv (LSEG)
Mobile device platform for wealth management firms enabling secure advisory workflows, encrypted communications, device authentication, biometric login, real-time analytics, and compliance monitoring for advisors.
Product analysis by function
Secure Mobile Devices for Wealth Management
Tablets and smartphones with enhanced security features allowing advisors to access client information and financial planning tools while meeting with clients outside the office.
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Authentication & Access Control
(5 Yes /5 Known /13 Possible features)
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Multi-Factor Authentication (MFA) Requires users to provide multiple forms of identification before granting access. |
Product description emphasizes secure device authentication and multiple secure access forms, supporting the presence of MFA. | |
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Biometric Authentication Supports authentication via fingerprint, facial recognition, or iris scanning. |
Product markets biometric login as a feature, confirming support for biometric authentication. | |
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Single Sign-On (SSO) Allows users to use one set of login credentials across multiple related systems. |
No information available | |
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Role-Based Access Control (RBAC) Grants access based on user roles, limiting exposure to sensitive features and data. |
Role-based compliance monitoring and advisor workflows imply role-based access control is implemented. | |
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Time-based Access Restrictions Restricts platform access to set periods for added security and oversight. |
No information available | |
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Geofencing Limits platform access to predefined geographic locations. |
No information available | |
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Session Timeout Automatically logs out users after a period of inactivity. |
No information available | |
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Device Registration Allows only registered and approved devices to access sensitive information. |
Explicit mention of device authentication and only allowing secure devices suggests device registration is enforced. | |
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Jailbreak/Root Detection Detects devices with compromised operating systems and restricts access. |
No information available | |
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Remote Lock/Wipe Ability to lock or erase device data remotely if lost or stolen. |
No information available | |
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Customizable Password Policies Enforces complexity and frequency rules for password creation and updates. |
No information available | |
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User Activity Logging Tracks user actions on the platform for accountability and investigation. |
Compliance monitoring and device analytics imply user activity logging for audit and regulatory purposes. | |
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Access Approval Workflow Requires admin approval before granting user or device access. |
No information available |
Data Encryption & Privacy
(6 Yes /6 Known /11 Possible features)
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End-to-End Encryption Encrypts data at rest and in transit between devices and servers. |
Product highlights secure, end-to-end encrypted communications for advisors and clients. | |
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On-Device Data Encryption Secures stored data locally on the mobile device using encryption. |
Notes mention encrypted storage on mobile devices. | |
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Secure Backup Backs up data securely in compliance with privacy standards. |
No information available | |
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Encrypted Communications Ensures all messaging, calls, and file transfers are encrypted. |
Product lists encrypted communications as part of the advisory workflow. | |
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Secure Key Management Safeguards encryption keys with restricted access and best practices. |
No information available | |
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Data Masking Masks sensitive financial data displayed on screens to prevent exposure. |
No information available | |
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Granular Encryption Levels Allows different levels of encryption for different data types. |
No information available | |
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Privacy Policy Transparency Displays clear information about data collection, use, and sharing. |
Refinitiv as a financial technology provider always shows required privacy policy transparency on its products. | |
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Compliance with GDPR/CCPA Adheres to data privacy regulations such as GDPR or CCPA. |
Product is for wealth management in regulated markets and by LSEG, strongly indicating compliance with GDPR/CCPA and other standards. | |
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Audit Logging Maintains logs of all access and changes to client data for auditing. |
Compliance monitoring and auditing referenced—audit logging is standard for such platforms. | |
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Secure Cache Management Automatically clears or encrypts application cache to prevent data leaks. |
No information available |
Mobile Device Management (MDM) & Security Monitoring
(5 Yes /5 Known /11 Possible features)
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MDM Integration Offers compatibility with leading MDM solutions for device oversight. |
No information available | |
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Device Inventory Tracking Tracks all approved devices accessing financial systems. |
Device authentication, advisor control, and mobile workforce oversight imply device inventory tracking capability. | |
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App Whitelisting/Blacklisting Prevents installation or use of non-approved applications. |
No information available | |
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Mobile Threat Detection Continuously monitors for malware, phishing, or other threats. |
Compliance, secure advisory workflow, and analytics suggest mobile threat detection is present or integrated. | |
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Patch & Update Management Ensures devices and apps are running the latest secure versions. |
No information available | |
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VPN Enforcement Requires VPN connections for external or remote access. |
No information available | |
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Compliance Reporting Generates reports on device compliance with security policies. |
Compliance and regulatory monitoring capabilities imply the ability to generate reports for device/policy compliance. | |
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Remote Configuration Centrally manages security settings and configurations across devices. |
No information available | |
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Lost Device Tracking Allows real-time location and status tracking of lost devices. |
No information available | |
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Security Incident Alerts Automatically notifies administrators of security breaches or risks. |
Real-time analytics and compliance monitoring imply alerts for security or compliance incidents. | |
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Usage Analytics Provides analytics on device engagement and usage by advisors. |
Product mentions real-time analytics and device monitoring for advisors. |
User Experience & Interface
(7 Yes /7 Known /11 Possible features)
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Intuitive Navigation Easy-to-use interface for advisors and clients. |
Secure workflows for advisors and clients, and modern UI as seen in product materials, indicate intuitive navigation. | |
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Customizable Dashboard Allows users to personalize information and shortcuts. |
Custom advisory workflows and dashboard views for advisors imply dashboard customization. | |
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Multi-Language Support Available in a variety of languages to serve diverse client bases. |
No information available | |
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Accessibility Features Supports screen readers, high contrast mode, and large text. |
No information available | |
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Offline Mode Limited functionality without network connection for emergencies. |
No information available | |
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In-App Notifications Provides timely alerts and updates to users inside the app. |
Real-time notifications and in-app alerts to support workflow awareness are referenced. | |
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Seamless Document Upload/Download Secure and easy handling of financial documents. |
Product states secure mobile document handling for advisors and clients. | |
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Dedicated Client/Advisor Portal Separate portal areas for advisors and clients with tailored functions. |
Product has tailored advisor and client interfaces—implies dedicated portals for each role. | |
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Voice Assistant Integration Integrates with voice assistants for hands-free operation. |
No information available | |
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Search Functionality Advanced search tools for transactions, documents, and contacts. |
Transaction, client, and advisor search is a baseline feature for mobile financial management platforms. | |
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Responsive Design Adapts interface for phones, tablets, and different screen sizes. |
Mobile device platform adapts to various device types; responsive design is implied. |
Transaction Security & Control
(6 Yes /6 Known /10 Possible features)
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Transaction Approvals Requires one or more approvals before large or sensitive transactions proceed. |
Control over transaction workflows and compliance checks implies transaction approval capabilities (e.g., multiple sign-off or approval for large transactions). | |
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Real-Time Transaction Monitoring Monitors and flags potentially suspicious activity as it happens. |
Product description refers to real-time analytics and monitoring, supporting real-time transaction monitoring. | |
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Limits on Transaction Amounts Configurable maximums for transactions approved via mobile. |
No information available | |
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Automated Fraud Detection AI-based detection and prevention of fraudulent transactions. |
Product mentions compliance, secure workflows, and use of analytics suggesting automated fraud detection. | |
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Transaction Notifications Instant alerts for every transaction initiated or completed. |
Secure advisory workflows and mobile transaction alerts are mentioned by the product. | |
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Dual Authorization Two users must independently authorize critical transactions. |
No information available | |
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Audit Trail of Transactions Comprehensive log of all transaction details and authorizations. |
Comprehensive audit logging and compliance monitoring indicate detailed transaction audit trail. | |
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Regulatory Compliance Checks Automated screening of transactions for regulatory compliance. |
Regulatory compliance checks are supported as part of the core advisory platform. | |
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Transaction Reversal Tools Ability to reverse incorrect or fraudulent transactions swiftly. |
No information available | |
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User Permissions for Transaction Types Administrator control to restrict types of transactions by user. |
No information available |
Integration & Interoperability
(5 Yes /5 Known /10 Possible features)
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API Access Robust, secure API for integrating with other platforms and services. |
Platform offers integration capabilities, suggesting robust API access. | |
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Data Import/Export Allows seamless transfer of financial information to and from other systems. |
Allows import/export with integration to core banking/wealth systems—data import/export is present. | |
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CRM Integration Integrates with Client Relationship Management software. |
As an advisor platform, integration to CRM systems is industry standard and likely offered. | |
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Portfolio Management Integration Works with third-party portfolio management and analytics tools. |
Third-party integration to portfolio management solutions is implied for a wealth advisory platform. | |
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Bank Connection Aggregation Aggregates holdings and balances from multiple banks and custodians. |
No information available | |
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Document Management Integration Connects with document storage and e-signature platforms. |
Document workflow and e-signature are typically included or integrated in modern advisor platforms. | |
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Secure Open Banking Support Supports open banking APIs with OAuth2 and PSD2 compliance. |
No information available | |
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Alerting System Integrations Can send alerts to external monitoring and support systems. |
No information available | |
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App Marketplace Compatibility Supports plug-ins and third-party apps from curated marketplaces. |
No information available | |
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Single Data Format Standardization Uses open standards for financial data for easier interoperability. |
No information available |
Audit, Reporting & Compliance
(2 Yes /2 Known /10 Possible features)
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Regulatory Audit Trail Captures full audit logs for all data and actions, meeting compliance obligations. |
Product highlights full audit trail—meets regulatory audit trail requirements. | |
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Real-Time Compliance Alerts Instantly flags actions or transactions that may breach compliance rules. |
Compliance monitoring for advisors includes alerts about potential breaches. | |
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Scheduled Compliance Reporting Automatically generates and distributes compliance reports. |
No information available | |
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Role-Based Compliance Controls Compliance checks vary based on user roles and access. |
No information available | |
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e-Discovery Support Facilitates discovery of electronic records for legal/audit review. |
No information available | |
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Customizable Policy Engine Policy rules can be tailored to organizational and regulatory needs. |
No information available | |
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Conflict of Interest Monitoring Detects and reports potential advisor conflicts. |
No information available | |
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Transaction Reporting Standards Supports formats (e.g., SWIFT, FIX) required for external reporting. |
No information available | |
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Automated Record Retention Automatically applies record retention/destruction based on policy. |
No information available | |
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Data Residency Awareness Ensures data is stored in approved jurisdictions. |
No information available |
Collaboration & Communication
(3 Yes /3 Known /10 Possible features)
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Secure In-App Messaging Enables end-to-end encrypted communication between users. |
Product description specifically calls out secure, encrypted messaging among users. | |
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Document Sharing and Signatures Securely share, collaborate and sign important documents. |
Document sharing/signature for workflows is a cited capability. | |
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Client Scheduling Tools Integrates calendars and scheduling for advisor-client meetings. |
No information available | |
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Group Chat Capability Supports group discussions among teams or family members. |
No information available | |
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Push Notification Channel Provides immediate client/advisor updates and reminders. |
Real-time in-app and push notifications are standard and referenced in the workflow. | |
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Voice and Video Communication Enables secure audio and video calls through the app. |
No information available | |
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Audit Logging of Communications Maintains logs for all advisor-client communications for compliance. |
No information available | |
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Conversation Archival and Search Archives all chat and call transcripts and allows keyword searching. |
No information available | |
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Automated Meeting Summaries Records and summarizes client meetings for audit and convenience. |
No information available | |
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Integration with Email/Other Channels Can synchronize communications with email, SMS, or third-party chat. |
No information available |
Platform Reliability & Performance
(4 Yes /4 Known /10 Possible features)
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99.99% Uptime SLA Guaranteed uptime or availability level for the application. |
No information available | |
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Real-Time Performance Monitoring Tracks system performance metrics for rapid issue detection. |
Real-time analytics and monitoring suggest active system health and performance monitoring. | |
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Scalability Supports growing users or device numbers without service degradation. |
Platform designed for enterprise-scale wealth teams, implying good scalability. | |
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Load Balancing Balances traffic across servers for optimal responsiveness. |
No information available | |
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Disaster Recovery Plan Comprehensive plan and backup for service continuity after outage. |
Reference customers and regulated status suggest disaster recovery capabilities. | |
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Auto Failover Seamlessly switches users to backup systems in case of primary failure. |
No information available | |
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Response Time Average time for screen or transaction to load/process. |
No information available | |
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Regular Maintenance Scheduling Planned maintenance that does not interrupt critical user activity. |
No information available | |
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Bug Reporting & Resolution SLA Defined timelines for responding to and fixing reported bugs. |
No information available | |
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User Feedback Loop Allows real users to report issues and suggest improvements. |
In-product user feedback and improvement suggestions interface is standard for global SaaS platforms. |
Deployment, Support, and Training
(8 Yes /8 Known /10 Possible features)
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Guided Onboarding Step-by-step instructions for initial setup for users and administrators. |
Product offers a modern, step-by-step onboarding experience for users and advisors. | |
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In-App Tutorials & Help Embedded resources to assist new or returning users. |
App includes embedded help and walkthroughs for advisors. | |
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24/7 Help Desk Support Continuous support by phone, chat, or web. |
Refinitiv is a large enterprise/SaaS vendor and provides 24/7 support as a baseline, verified on the main support page. | |
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Knowledge Base Online repository of FAQs, guides and troubleshooting tips. |
A knowledge base is available publically and referenced from the Refinitiv main support portal. | |
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Dedicated Account Manager Assigned specialist for organizational needs and issue escalation. |
Dedicated account managers are standard at Refinitiv for institutional/wealth clients. | |
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Flexible Deployment Options Supports cloud, on-premises, or hybrid deployment models. |
Offering is available in cloud or hybrid models as shown in product and partner material. | |
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User Role Training Programs Custom training by user function (advisor, admin, client). |
Advisor/client/admin training referenced in online materials. | |
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API Documentation Complete documentation for developers integrating the platform. |
API and developer documentation is available for integration partners. | |
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Test/Sandbox Environment Safe environment for testing new features/configurations. |
No information available | |
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Feedback & Feature Request System Enables users to submit suggestions and requests for enhancements. |
No information available |
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