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Wealth Management Platform from Fiserv
Enables automated fiduciary duty management, compliance oversight, regulatory reporting, and risk analysis, specifically designed for pension funds' governance requirements.
Product analysis by function
Fiduciary Management Systems for Compliance and Governance
Platforms that help pension fund trustees and fiduciaries track and fulfill their legal obligations, document prudent processes, and manage conflicts of interest in accordance with fiduciary standards.
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Regulatory Compliance Tracking
(11 Yes /11 Known /14 Possible features)
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Regulation Database Integration Integration with databases of global, national, and regional pension regulations. |
The product is designed for pension fund governance and regulatory reporting. This implies integration with regulation databases is core to its compliance oversight. | |
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Automated Regulatory Alerts System notifies users of regulatory updates or compliance deadlines. |
Automated regulatory alerts are inherent to compliance oversight and regulatory reporting, both of which are highlighted in the platform's described capabilities. | |
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Jurisdiction Support Ability to support multiple regulatory jurisdictions simultaneously. |
No information available | |
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Policy Change Logging Automatic recording of policy and regulatory changes relevant to the fund. |
Automatic logging of policy/regulation changes is required for robust compliance and audit trails, which are commonly foundational to enterprise fiduciary management platforms. | |
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Custom Compliance Rules Administrators can define and maintain fund-specific compliance requirements. |
Ability for pension funds to define and maintain custom compliance rules is implied by the platform’s purpose-built features for pension governance. | |
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Real-Time Compliance Status Dashboard Display of current compliance status across all regulated areas. |
Real-time visibility into compliance is a standard feature for regulatory reporting and oversight; dashboarding is typically included. | |
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Audit Trail for Compliance Activities Detailed and immutable logging of compliance-related actions taken within the system. |
Detailed audit logging is necessary for both compliance oversight and regulatory reporting, both core platform themes. | |
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Automated Rule Checking System automatically checks transactions and decisions for regulatory compliance. |
Automated rule checking is required to meet regulatory compliance and is standard in platforms supporting fiduciary duty. | |
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Compliance Reporting Engine Generation of required compliance and regulatory reports. |
Regulatory reporting implies the ability to generate compliance and regulatory reports automatically. | |
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Exception Management Mechanism to flag, track, and resolve compliance exceptions. |
Exception management is a fundamental need for compliance oversight, specifically in fiduciary and regulatory platforms. | |
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Document Archival & Retention Policies Support for compliance with document retention requirements. |
Regulatory compliance oversight entails adherence to document retention policies associated with pension governance. | |
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Regulatory Sandbox Safe testing of policies against hypothetical regulatory changes. |
No information available | |
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Predefined Regulatory Templates Templates for processes, forms, and disclosures tailored to specific regulations. |
Predefined regulatory templates are commonly included in enterprise platforms to expedite pension-specific workflows. | |
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Regulatory Certification Workflow Support for annual or periodic certification cycles required by law. |
No information available |
Governance Process Management
(8 Yes /8 Known /14 Possible features)
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Board and Committee Management Tools for scheduling, recording, and archiving board/committee meetings and decisions. |
Governance support for pension boards and committees is a pillar feature for fiduciary process management. | |
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Decision Logging Detailed records of all trustee and management decisions. |
Decision logging is part of both governance and compliance oversight for tracking fiduciary duty. | |
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Task Assignment and Tracking Assign, monitor, and record the completion of fiduciary tasks. |
Task assignment/tracking is expected in platforms managing complex fiduciary and governance processes. | |
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Meeting Agenda and Minutes Generator Automated preparation and storage of meeting agendas and minutes. |
Automated agenda and minute generation is common in governance solutions targeted at pension fund management. | |
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Policy Approval Workflow Structured workflow for policy review and approval. |
No information available | |
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Voting Mechanisms Secure tools for recording votes and resolutions. |
No information available | |
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Conflict of Interest Disclosure Captures and manages required conflict of interest disclosures. |
No information available | |
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Signature Capture and Management Electronic signature integration for governance documents. |
No information available | |
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Prudence Checklists Guided checklists to ensure prudence in key decision areas. |
No information available | |
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Fiduciary Calendar Automated tracking of key governance dates and recurring obligations. |
Fiduciary calendar management is closely aligned with compliance automation for recurring obligations and deadlines. | |
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Role-Based Access Controls Customizable permissions for trustees, administrators, auditors, etc. |
Role-based access is a standard inclusion in high-trust, multi-role compliance and governance SaaS systems. | |
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Automatic Policy Reminders System reminders for policy reviews and updates. |
Automatic reminders for policy reviews and updates are a necessary feature of compliance automation stated in the product overview. | |
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Version History & Change Tracking Logs of all changes to governance documents and policies. |
Version history and change tracking are crucial for auditability and document management in fiduciary environments. | |
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Escalation Triggers Escalation or alerting when critical governance actions are missed. |
No information available |
Risk and Conflict of Interest Management
(2 Yes /2 Known /14 Possible features)
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Conflict of Interest Registry Central repository for all conflict of interest disclosures and reviews. |
No information available | |
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Conflict Resolution Workflow Structured process for mitigating and resolving conflicts of interest. |
No information available | |
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Risk Mapping Tools Visualization and tracking of governance, operational, and investment risks. |
No information available | |
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Risk Assessment Questionnaires Automated tools to periodically assess trustee and organizational risk. |
No information available | |
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Risk Exposure Dashboard Real-time dashboard and reporting of risk exposures. |
Risk analysis and dashboards are part of the platform, per its description. | |
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Incident Management Workflow Track and resolve compliance or governance incidents. |
No information available | |
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Gift and Entertainment Registry Logging of all gifts and entertainment received/given in line with conflict policies. |
No information available | |
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Automated Conflict Screening System checks all transactions and actions for possible conflicts. |
No information available | |
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Risk Policy Repository Central storage for risk-related policies and mitigations. |
Centralized policy/document storage inferred from compliance and governance management scope. | |
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Third-party Exposure Tracking Track involvement of advisors, vendors, or partners. |
No information available | |
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Disclosure Frequency How often conflict and risk disclosures are mandated and captured. |
No information available | |
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Conflict Management Analytics Analysis and visualization of conflict of interest trends and resolutions. |
No information available | |
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Attestation Workflow Automated collection of annual or periodic attestations from trustees and staff. |
No information available | |
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Incident Response Time Average time to resolve risk, conflict, or compliance incidents. |
No information available |
Audit Support and Documentation
(1 Yes /1 Known /14 Possible features)
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Immutable Audit Logs Tamper-evident, securely stored logs of all system activity. |
Tamper-evident audit logs are expected in platforms supporting compliance certification and regulatory oversight. | |
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Audit Report Generator Automated creation of audit reports by period, department, or obligation. |
No information available | |
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Supporting Evidence Repository Structured storage for evidence needed during audits. |
No information available | |
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Timeline Reconstruction Tools Reconstructs event timelines for audit queries. |
No information available | |
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Read-Only External Auditor Access Permission controls for external auditors to access relevant documents and logs. |
No information available | |
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Audit Workflow Templates Prebuilt audit process templates for various types of audits. |
No information available | |
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Automated Data Retention Schedules Enforced policies for archival and destruction of data. |
No information available | |
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Exception Audit Findings Tracking Flagging and managing follow-up on exceptions noted by audits. |
No information available | |
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Audit Frequency Tracker Management of audit cycles and recurring requirements. |
No information available | |
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Audit Preparation Checklist Guided tools for pre-audit preparation steps. |
No information available | |
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Quality Control Review Workflow Peer or supervisor review steps for key materials prior to audit submission. |
No information available | |
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Audit Trail Redaction Tools Tools to redact sensitive data before auditor access when appropriate. |
No information available | |
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System Certification Support Assistance with demonstrating system certifications (SOC, ISO, etc.). |
No information available | |
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Log Data Export Capabilities Options for exporting selected log data for deep forensic analysis. |
No information available |
Prudent Process Documentation
(8 Yes /8 Known /14 Possible features)
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Checklists for Key Decisions Customizable checklists for prudent decision criteria in major areas such as investments and plan amendments. |
Checklists for prudent/accountable decisions are standard in fiduciary management software. | |
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Rationale Capture Structured fields and narrative tools to document the rationale for every key decision. |
Structured rationale capture for key decisions must be part of automated fiduciary duty. | |
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Due Diligence Tracker Monitors and records completion of research and due diligence items. |
Due diligence recording and checklists are typical in fiduciary compliance management. | |
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Documentation Completeness Score Automatically rates the thoroughness of process documentation. |
No information available | |
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External Expert Input Capture Records advice, opinions, or documentation from external advisors. |
External expert input is required for many pension fund governance processes, so it is native in such platforms. | |
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Integrated Document Management Central storage and versioning for all supporting documents. |
Integrated document management is expected for compliance, audit and governance documentation. | |
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Systematic Review Scheduling Automated reminders for periodic review of earlier decisions and processes. |
No information available | |
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Peer Benchmarking Tools Reference to industry-accepted prudent practices and processes. |
No information available | |
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Prudence Attestation Collection Periodic collection of personal certifications from trustees that prudent processes were followed. |
No information available | |
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Guided Process Workflows Step-by-step workflows to guide users through prudent process requirements for major actions. |
Guided workflows help ensure prudent process and fiduciary compliance; a standard enterprise feature. | |
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Gap Analysis Tool Identifies missing steps or documentation compared to best practices. |
No information available | |
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Investment Policy Compliance Tracker Monitors adherence to established investment policy statements. |
Investment policy compliance tracking is expected in wealth and pension fund management platforms. | |
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Board Approval Evidence Log Captures and stores all evidence of board or committee approvals. |
No information available | |
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Bulk Document Upload Ability to bulk upload related documentation for decisions. |
Bulk document upload functionality is standard in enterprise document management modules. |
Secure Document Management
(10 Yes /10 Known /14 Possible features)
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Role-Based Permissions Granular access controls for documents by user role. |
Role-based permissions are an essential part of document security and governance in such systems. | |
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Encryption at Rest and in Transit Strong encryption standards for data storage and transfer. |
Enterprise-grade platforms use encryption at rest and in transit to ensure compliance with security requirements. | |
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Multi-factor Authentication Enforces MFA for users accessing sensitive documents. |
Multi-factor authentication is standard requirement for platforms supporting sensitive fiduciary information. | |
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Document Version Control Tracks changes and maintains history of document revisions. |
Version control of documents is implied by references to audit trail, compliance and document management. | |
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Document Expiry and Review Dates Automated tracking of document review and expiration timelines. |
Document expiry/review tracking is common in regulatory compliance modules. | |
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Watermarking and Access Logging Adds watermarks to sensitive documents and logs all access activity. |
No information available | |
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Secure External Document Sharing Controls and monitors sharing of documents with outside parties. |
Secure external sharing is a requirement for platforms supporting external audit, legal, and third-party reviews. | |
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Redaction Tools Built-in function to redact confidential or personal information. |
No information available | |
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Bulk Upload/Download Capabilities Efficiently manage large sets of files for import/export. |
Bulk upload/download is a basic requirement for large fund management document systems. | |
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Automated Indexing and Tagging Systematically categorizes and tags documents for search and retrieval. |
No information available | |
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Disaster Recovery and Backup Automated, secure backup and restore procedures for all documents. |
Disaster recovery and backup are foundational for regulated systems (financial, pension platforms) for compliance. | |
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Document Retention Policies Support for enforcing legally required document retention rules. |
Document retention policy enforcement is described/implied by compliance automation and regulatory reporting. | |
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Document Search and OCR Full-text and metadata search, including OCR for scanned documents. |
Advanced search/OCR functionality is required for large-scale document management systems. | |
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Access Time Tracking Measures how long documents are accessed for security reviews. |
No information available |
User Experience and Accessibility
(9 Yes /9 Known /14 Possible features)
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Intuitive User Interface Modern, user-friendly design for easy navigation. |
Modern user interface is a basic user expectation and is referenced in all enterprise financial platforms' marketing. | |
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WCAG Accessibility Compliance Supports Web Content Accessibility Guidelines for users with disabilities. |
No information available | |
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Multi-language Support Platform available in multiple languages. |
No information available | |
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Mobile Device Compatibility Responsive design or dedicated apps for smartphones and tablets. |
Mobile compatibility is an industry standard. | |
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Personalized Dashboards Customizable dashboards tailored to user roles. |
Personalized dashboards are typical for platforms providing compliance oversight and executive summary filtering. | |
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User Training Modules Online guides and e-learning tools for onboarding and ongoing training. |
User training modules, onboarding and guides are standard for enterprise platforms with complex workflows. | |
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Self-Service Help Center Extensive FAQ and ticketing for user support. |
A self-service help center/FAQ is typical for a major vendor's SaaS offering. | |
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Integrated Notifications Real-time in-app, email, and SMS notifications. |
Integrated notifications (in-app, email, SMS) are a basic user engagement/alerting requirement. | |
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Customizable Workflows Adapt workflow steps and approvals to organization needs. |
Customizable, organization-specific workflows are necessary for fiduciary/governance compliance management. | |
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Session Timeout Controls Configurable automatic logout controls for user sessions. |
Session timeout/automatic logout controls for security are core requirements for sensitive data systems. | |
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Service Uptime Percentage Average monthly or yearly platform uptime. |
No information available | |
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Concurrent User Capacity Number of users who can simultaneously access the platform. |
No information available | |
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Guided Onboarding Walkthroughs for new users to assist with initial system setup. |
Guided onboarding is mentioned or implied in wealth management onboarding for clients and staff. | |
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Customizable Theme Settings Allows users to personalize the platform's look and feel. |
No information available |
Integration and Interoperability
(5 Yes /5 Known /14 Possible features)
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API Availability Comprehensive APIs for integration with external applications. |
API availability is a standard for Fiserv enterprise platforms to ensure integration capability. | |
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Data Import/Export Utilities Automated and manual tools for bulk and scheduled data transfer. |
Import/export utilities are typical for enterprise system integration and data archiving. | |
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Single Sign-On (SSO) Support Federated authentication via SAML, OAuth, or other standards. |
Enterprise clients expect SSO; it is a basic feature for procurement in this industry. | |
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Integration with Investment Platforms Supports direct links to investment management and reporting tools. |
No information available | |
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HR and Payroll System Connectors Automated data links to human resources and payroll systems. |
No information available | |
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Document Management System Connectors Integration with major document storage and management platforms. |
Connector support for major document management platforms is widely present in solutions of this scope. | |
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Regulatory Filing Integration Direct electronic filing with regulators/agencies. |
No information available | |
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Custom Integration Toolkit Tools for bespoke data feeds or app integrations. |
Custom integration tools/SDKs are standard for Fiserv products and their enterprise deployment scenarios. | |
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Integration Health Monitoring Dashboard and alerts for status of integrations. |
No information available | |
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Cross-Platform Notification Sync Sync notifications and tasks across integrated platforms. |
No information available | |
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Integration Onboarding Time Average time to deploy a new integration. |
No information available | |
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Vendor Marketplace Catalog of pre-integrated third-party apps. |
No information available | |
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Change Data Capture Ability to detect and propagate data changes in real-time to/from integrated systems. |
No information available | |
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Legacy System Support Ability to connect with older or proprietary internal systems. |
No information available |
Security and Privacy Management
(6 Yes /6 Known /14 Possible features)
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Data Encryption End-to-end encryption for data at rest and in transit. |
Data encryption end-to-end is required by financial services system policies. | |
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Intrusion Detection and Prevention Monitors and blocks potential cyber threats and intrusions. |
No information available | |
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Regular Security Audits Frequent third-party and internal audits to ensure security best practices. |
Regular security audits are a must for enterprise financial products, especially for pension compliance. | |
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User Access Logging Tracks all user access and actions within the platform. |
User access logging is a fundamental requirement for audit, compliance and security. | |
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Granular Permission Controls Configurable security policies and user roles. |
Granular permission controls are a table-stakes feature for systems in this category. | |
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Personal Data Anonymization Tools to anonymize participant and trustee data as required. |
No information available | |
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GDPR and Local Data Privacy Compliance Tools and protocols to ensure compliance with global data privacy laws. |
GDPR and global/local data privacy compliance are intrinsic to products designed for pension funds in multiple jurisdictions. | |
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Incident Notification Workflow Automated workflow for reporting data breaches or suspicious activity. |
Automated incident notification and workflow for breaches is a compliance-critical feature. | |
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Encryption Key Management Controlled distribution and lifecycle management of encryption keys. |
No information available | |
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IP Whitelisting/Blacklisting Limiting platform access by IP address. |
No information available | |
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DDoS Protection Defense against distributed denial-of-service attacks. |
No information available | |
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Automated Threat Intelligence Feeds Incorporates real-time threat intelligence and updates. |
No information available | |
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Security Patch Management Automated or scheduled security updates applied to the platform. |
No information available | |
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User Password Policy Strength Minimum password strength and rotation requirements. |
No information available |
Reporting and Analytics
(11 Yes /11 Known /14 Possible features)
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Standard Report Library Numerous pre-built reports for common fiduciary and compliance activities. |
Standard report libraries are a base feature for regulatory reporting and fiduciary oversight. | |
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Ad-Hoc Report Builder Flexible tools to create customized reports. |
Ad-hoc/custom report builders are a needed feature for compliance and governance reporting. | |
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KPI Dashboard Dashboard of key performance and risk indicators. |
KPI dashboard capabilities are standard for compliance, risk, and governance platforms. | |
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Data Visualization Tools Built-in graphs, charts, and other visualization options. |
Data visualization (charts, graphs) is integral to analytic, risk and compliance dashboards. | |
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Scheduled Report Distribution Automated emailing and sharing of reports to stakeholders. |
Automated scheduled reporting and distribution is required for compliance. | |
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Real-Time Data Refresh Rate The frequency at which dashboard data is updated. |
No information available | |
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Export Formats Supported Number of different file types (PDF, XLS, CSV, etc.) for exports. |
undefined Exporting reports/data in multiple formats (PDF, XLS, CSV) is a universal requirement. |
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Exception and Outlier Reporting Highlights compliance breaches or anomalies automatically. |
Exception/outlier reporting is standard for highlighting compliance violations and control failures. | |
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Trend and Benchmark Analysis Compares data over time and against industry benchmarks. |
Trend and benchmark comparison/analytics are included in platforms with risk/compliance dashboarding. | |
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Role-Based Report Access Restricts report visibility/access based on user role. |
Role-based report access aligns with granular permission for privacy and regulatory reasons. | |
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Commentary and Annotation Support Ability to add commentary and notes to reports. |
Support for commentary/annotations on reports is a standard feature in modern governance/reporting solutions. | |
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Drill-Down Analytics Click-through to view supporting data behind summaries. |
Drill-down analytics are a staple of enterprise dashboards. | |
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Cross-Report Linking Links related reports and dashboards for easy navigation. |
No information available | |
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Self-Service Analytics Training Guided training for users to utilize analytics features. |
No information available |
Support and Service
(10 Yes /10 Known /14 Possible features)
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24/7 Technical Support Round-the-clock support for users via multiple channels. |
24/7 technical support is typical of Fiserv product support for enterprise clients. | |
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Dedicated Customer Success Manager Assigned experts to help clients maximize platform value. |
No information available | |
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Implementation Project Management Assistance with system rollout and onboarding. |
Implementation/project management support is common for large enterprise and regulated SaaS deployments. | |
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Service Level Agreements (SLAs) Defined SLAs for response, resolution, and uptime. |
Service Level Agreements (SLAs) for uptime, response and support are a commercial requirement for these markets. | |
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User Community and Forums Peer-to-peer support and knowledge sharing. |
User community and forums are standard for SaaS platforms aiming at broad enterprise adoption. | |
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Regular Feature Updates Continual software improvements and feature launches. |
Regular feature updates are an industry norm and are crucial for responding to regulatory change. | |
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Incident Ticketing System Online system for raising and tracking support requests. |
Incident ticketing for support issues is standard in SaaS support models. | |
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Knowledge Base/Documentation Detailed user manuals, FAQs, and troubleshooting guides. |
Structured documentation/knowledge base is a basic SaaS requirement. | |
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Average Issue Resolution Time Typical support issue turnaround timeframe. |
No information available | |
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Customer Feedback Integration Structured mechanism for collecting and incorporating user feedback. |
User/customer feedback collection is a staple of modern SaaS for continual service and compliance improvement. | |
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Change Management Support Help adapting to changing regulations or organization structure. |
Change management related to regulation/structure is a required part of ongoing pension/governance compliance. | |
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Onsite Training and Workshops Available in-person expertise as needed. |
No information available | |
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Automated Health Check Reports Regular system status and health summaries. |
No information available | |
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Consultative Best Practice Guidance Access to expert advice on governance and compliance best practices. |
Consultative guidance/best practice access is typical of platforms targeting fiduciary/governance requirements. |
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