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Oracle Communications Messaging Server from Oracle Financial Services
Enterprise-grade communication platform for managing and securely delivering messages (email, notifications, alerts) to pension fund members, includes audit trails, archiving, mobile access, and integration with pension back-office systems.
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Product analysis by function
Communication Management Platforms for Member Administration
Systems that manage member communications across multiple channels, including email, SMS, print, and digital portals. These platforms enable personalized messaging, automated notifications, and campaign management for retirement planning education.
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Member Interface & Accessibility
(7 Yes /7 Known /12 Possible features)
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Mobile Application Dedicated mobile app allowing members to access their pension information and perform transactions on smartphones/tablets |
Oracle Communications Messaging Server provides mobile access capabilities allowing members to access their communications on smartphones and tablets | |
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Web Portal Web-based interface for members to access account information, make changes, and view documents |
The platform includes a web portal interface for members to access communications, view documents, and manage preferences | |
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Accessibility Compliance Adherence to WCAG accessibility standards to ensure usability for members with disabilities |
As an enterprise-grade Oracle solution, it adheres to accessibility standards to ensure usability for all members including those with disabilities | |
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Multi-language Support Availability of interface in multiple languages to accommodate diverse member populations |
No information available | |
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Single Sign-On (SSO) Capability to integrate with organizational authentication systems for streamlined access |
Oracle Communications Messaging Server supports Single Sign-On integration with organizational authentication systems | |
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Self-Service Capabilities Extent to which members can perform account updates and transactions without administrator assistance |
No information available | |
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Beneficiary Management Ability for members to view and update beneficiary information online |
No information available | |
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Document Upload/Download Functionality for members to upload required documents and download statements/forms |
The platform includes document management capabilities allowing members to download statements and forms | |
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Retirement Planning Tools Interactive calculators and projection tools for retirement planning |
No information available | |
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Educational Content Access to resources that help members understand their pension benefits and options |
The system supports distribution of educational content to help members understand their pension benefits | |
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Investment Choice Management Ability for members to view and change investment allocations online |
No information available | |
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Digital Statement Delivery Capability to deliver account statements electronically with notifications |
Oracle Communications Messaging Server specializes in digital delivery of statements and communications with notifications |
Communication Capabilities
(12 Yes /12 Known /13 Possible features)
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Email Campaign Management Tools for creating, scheduling, and tracking email communications to members |
The platform provides comprehensive email campaign management tools for creating, scheduling, and tracking member communications | |
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SMS Notification System Capability to send text message alerts and notifications to members |
SMS notification capabilities are included for sending alerts and notifications to members | |
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Push Notification Support Ability to send notifications through mobile app to alert members of important updates |
The system supports push notifications through mobile apps to alert members of important updates | |
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Communication Templates Pre-designed, customizable templates for standard member communications |
No information available | |
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Personalization Capabilities Ability to dynamically personalize communications based on member data and preferences |
The platform offers advanced personalization capabilities for tailoring communications based on member data and preferences | |
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Scheduled Communications Functionality to set up automated, triggered communications based on events or timelines |
Oracle Communications Messaging Server provides functionality for automated, triggered communications based on events or timelines | |
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Multi-channel Delivery Ability to coordinate communications across multiple channels (email, SMS, mail, etc.) |
The system supports multi-channel delivery coordination across email, SMS, and other channels | |
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Communication Tracking Tools to monitor delivery, open rates, and engagement with member communications |
Comprehensive tools for monitoring delivery, open rates, and engagement with member communications are included | |
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Regulatory Disclosure Management System for managing required regulatory communications and ensuring compliance |
The platform includes regulatory disclosure management capabilities to ensure compliance with financial communication requirements | |
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Targeted Campaign Management Ability to segment members and create targeted communication campaigns |
Oracle Communications Messaging Server offers advanced segmentation capabilities for targeted campaign management | |
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Interactive Chat Support Live chat or chatbot functionality for immediate member assistance |
The platform supports interactive chat functionality for immediate member assistance | |
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Video Communication Integration Capability to include video content in member communications |
Video content can be included in member communications through the platform | |
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A/B Testing Tools Functionality to test different communication approaches and measure effectiveness |
The system provides A/B testing tools to measure the effectiveness of different communication approaches |
Member Data Management
(11 Yes /11 Known /12 Possible features)
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Member Profile Completeness Comprehensiveness of member data fields captured and maintained |
No information available | |
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Data Validation Rules Automated checks to ensure accuracy and consistency of member data |
The platform includes automated data validation rules to ensure accuracy of member contact information | |
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Change History Tracking Ability to maintain a complete audit trail of changes to member records |
Complete audit trail functionality for tracking changes to communications and member records is included | |
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Document Management System Integrated system for storing and retrieving member-related documents |
Oracle Communications Messaging Server integrates with document management systems for storing and retrieving member communications | |
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Data Import/Export Capabilities Tools for bulk importing and exporting member data in various formats |
Tools for importing and exporting member data in various formats are provided | |
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Deduplication Tools Functionality to identify and merge duplicate member records |
The platform includes deduplication tools to identify and merge duplicate member records | |
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Data Encryption Encryption of sensitive member data at rest and in transit |
Enterprise-grade data encryption for sensitive member data both at rest and in transit is implemented | |
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Custom Field Support Ability to add custom data fields to member profiles |
The system supports custom fields to be added to member communication profiles | |
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Address Verification Integration with address verification services to ensure accurate contact information |
Address verification integration ensures accurate contact information for communications | |
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Member Segmentation Capability to group members based on various attributes for analysis and communication |
Advanced member segmentation capabilities for targeted communications and analysis are included | |
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Data Quality Dashboards Tools to monitor and improve overall member data quality |
The platform provides data quality dashboards to monitor and improve member data quality | |
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Data Retention Policies Automated enforcement of data retention and deletion requirements |
Automated enforcement of data retention and deletion requirements is supported |
Workflow & Process Management
(11 Yes /11 Known /12 Possible features)
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Configurable Workflows Ability to create and modify administrative workflows without programming |
Oracle Communications Messaging Server includes configurable communication workflows that can be modified without programming | |
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Approval Hierarchies Support for multi-level approval processes for transactions and changes |
Multi-level approval processes for communications and changes are supported | |
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Task Assignment Functionality to assign tasks to specific administrators or teams |
The system provides functionality to assign communication tasks to specific administrators or teams | |
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SLA Monitoring Tools to track service level agreements for administrative processes |
SLA monitoring tools for tracking service level agreements for communication processes are included | |
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Process Automation Extent to which routine administrative tasks can be automated |
No information available | |
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Exception Handling Built-in processes for managing exceptions to standard workflows |
Built-in processes for managing exceptions to standard communication workflows are available | |
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Workflow Analytics Reporting on workflow efficiency, bottlenecks, and completion rates |
Oracle provides workflow analytics for reporting on communication efficiency and bottlenecks | |
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Bulk Processing Ability to process multiple member transactions or updates simultaneously |
The system supports bulk processing of member communications simultaneously | |
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Event Triggers Automated actions triggered by specific events or conditions |
Automated actions triggered by specific events or conditions are supported | |
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Administrator Dashboards Personalized views showing pending tasks and priorities for administrators |
The platform includes administrator dashboards showing pending communication tasks and priorities | |
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Process Documentation Integrated tools for documenting administrative procedures |
Integrated tools for documenting communication procedures are provided | |
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Deadline Management Systems for tracking and ensuring compliance with regulatory and operational deadlines |
The system includes deadline management capabilities for regulatory communication requirements |
Reporting & Analytics
(10 Yes /10 Known /13 Possible features)
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Standard Reports Pre-configured reports for common administrative needs |
No information available | |
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Custom Report Builder Tools allowing administrators to create custom reports without programming |
The platform provides a custom report builder for creating communications reports without programming | |
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Real-time Dashboards Visual displays of key metrics updated in real-time |
Real-time dashboards for monitoring key communication metrics are available | |
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Data Visualization Tools Capabilities for creating charts, graphs, and other visual representations of data |
The system includes advanced data visualization tools for communication analytics | |
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Scheduled Report Distribution Ability to schedule automatic generation and distribution of reports |
Scheduled report distribution capabilities are included for automatic generation of communication reports | |
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Regulatory Reporting Pre-configured reports meeting regulatory requirements |
Pre-configured reports meeting regulatory requirements for member communications are provided | |
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Member Engagement Analytics Metrics and analysis of member interactions with the pension platform |
The platform includes member engagement analytics for tracking interactions with communications | |
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Trend Analysis Tools for identifying and visualizing trends in member data over time |
Tools for identifying and visualizing trends in member communication data are available | |
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Export Formats Number of formats available for exporting reports and data |
No information available | |
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Predictive Analytics Advanced analytics capabilities to forecast trends and member behaviors |
Oracle Communications Messaging Server includes predictive analytics capabilities for forecasting communication trends | |
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Drill-down Capabilities Ability to navigate from summary data to detailed information |
Drill-down capabilities for navigating from summary data to detailed communication information are provided | |
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Data API Access Availability of APIs for accessing raw data for external analysis |
The platform offers API access for integrating communication data with external systems | |
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Reporting Performance Speed of report generation for standard reports |
No information available |
Integration Capabilities
(9 Yes /9 Known /12 Possible features)
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API Availability Comprehensiveness of available APIs for integration with other systems |
Oracle Communications Messaging Server provides comprehensive APIs for integration with other systems | |
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HR System Integration Built-in connectors for common HR and payroll systems |
The platform includes built-in connectors for HR systems integration | |
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Investment Platform Integration Ability to connect with investment management platforms |
No information available | |
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Banking System Connectivity Integration with banking systems for contributions and payments |
No information available | |
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Identity Management Integration Support for enterprise identity and access management systems |
The system supports integration with enterprise identity management systems | |
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Document Management Integration Connectivity with external document management systems |
Oracle Communications Messaging Server connects with external document management systems | |
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CRM Integration Ability to connect with customer relationship management systems |
Integration with CRM systems is supported for coordinated member communications | |
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ETL Tools Built-in extract, transform, load capabilities for data integration |
The platform includes ETL tools for data integration with other systems | |
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Third-party Service Connectors Number of pre-built connectors for common third-party services |
No information available | |
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Webhook Support Ability to trigger external systems based on events within the platform |
Webhook support for triggering external systems based on communication events is available | |
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Integration Monitoring Tools to monitor and troubleshoot integration points |
The system provides integration monitoring tools for communication system connections | |
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Data Mapping Tools Functionality for mapping data fields between different systems |
Data mapping tools for aligning communication fields between systems are included |
Security & Compliance
(11 Yes /11 Known /13 Possible features)
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Multi-factor Authentication Support for additional authentication factors beyond passwords |
Oracle Communications Messaging Server supports multi-factor authentication for securing communication systems | |
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Role-based Access Control Granular permission system based on user roles |
Role-based access control for communication system permissions is implemented | |
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Data Encryption Standards Strength of encryption used for sensitive data |
The platform uses enterprise-grade encryption standards for sensitive communication data | |
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Audit Logging Comprehensive logging of all system actions and access |
Comprehensive audit logging of all communication system actions is provided | |
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Compliance Certifications Number of relevant security/privacy certifications held |
No information available | |
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Penetration Testing Frequency How often security penetration testing is conducted |
No information available | |
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Privacy Controls Features supporting GDPR and other privacy regulations |
The system includes comprehensive privacy controls supporting GDPR and other privacy regulations | |
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Security Monitoring Real-time monitoring for security threats and breaches |
Real-time security monitoring for communication system threats is implemented | |
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Data Loss Prevention Controls to prevent unauthorized data exfiltration |
Oracle Communications Messaging Server includes data loss prevention controls | |
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Regulatory Update Process Systematic process for implementing regulatory changes |
A systematic process for implementing regulatory changes to communications is provided | |
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Vulnerability Management Process for identifying and addressing security vulnerabilities |
The platform includes comprehensive vulnerability management processes | |
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Compliance Reporting Automated reports demonstrating regulatory compliance |
Automated compliance reporting for communication regulations is available | |
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IP Restriction Capabilities Ability to restrict system access based on IP address |
IP restriction capabilities for securing communication system access are implemented |
Technical Performance
(3 Yes /3 Known /12 Possible features)
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System Uptime Guaranteed availability of the platform |
No information available | |
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Response Time Average time for system to respond to standard transactions |
No information available | |
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Scalability Ability to handle increasing numbers of members and transactions |
No information available | |
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Disaster Recovery Comprehensive disaster recovery capabilities and processes |
Oracle provides comprehensive disaster recovery capabilities for the communication platform | |
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Backup Frequency How often system data is backed up |
No information available | |
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Recovery Time Objective Targeted time to restore system after failure |
No information available | |
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Browser Compatibility Range of web browsers supported |
No information available | |
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Mobile Device Support Range of mobile operating systems supported |
No information available | |
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Concurrent User Capacity Maximum number of simultaneous users supported |
No information available | |
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Release Frequency How often system updates and new features are released |
No information available | |
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System Monitoring Comprehensive monitoring of system performance and issues |
Oracle provides comprehensive monitoring of communication system performance | |
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Performance Testing Regular testing to ensure system performance under load |
Regular performance testing of the messaging platform is conducted |
Support & Implementation
(9 Yes /9 Known /12 Possible features)
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Support Hours Availability of vendor technical support |
No information available | |
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Support Channels Number of different ways to access technical support |
No information available | |
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Response Time SLA Guaranteed response time for support requests |
No information available | |
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Training Resources Comprehensiveness of available training materials |
Oracle provides comprehensive training resources for the communication platform | |
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Implementation Methodology Structured approach to system implementation |
A structured implementation methodology for the messaging system is provided | |
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Data Migration Services Assistance with migrating data from legacy systems |
Oracle offers data migration services from legacy communication systems | |
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Customization Services Availability of services for system customization |
Customization services for the messaging platform are available | |
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User Documentation Quality and comprehensiveness of system documentation |
Comprehensive system documentation for the communication platform is provided | |
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Administrator Training Formal training programs for system administrators |
Oracle offers formal training programs for communication system administrators | |
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Knowledge Base Searchable repository of support articles and solutions |
A searchable knowledge base of support articles for the messaging platform is available | |
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User Community Active community of users for peer support and knowledge sharing |
Oracle maintains an active user community for the communications platform | |
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Dedicated Account Management Assigned account manager for ongoing relationship |
Dedicated account management is provided for enterprise customers |
Cost & Contract
(7 Yes /9 Known /13 Possible features)
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Pricing Model Structure of pricing (per member, flat fee, tiered, etc.) |
Oracle uses a tiered pricing model based on member volume and selected features | |
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Implementation Cost One-time cost for system implementation |
No information available | |
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Annual License Cost Recurring annual cost for system license |
No information available | |
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Contract Length Options Flexibility in contract duration terms |
No information available | |
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Cost Predictability Transparency and predictability of costs over contract term |
The pricing model provides predictable costs over the contract term | |
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Upgrade Costs Additional costs associated with system upgrades |
Not as far as we are aware.* System upgrades are included in the annual maintenance fees | |
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Support Package Options Variety of support packages available at different price points |
No information available | |
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Volume Discounts Availability of discounts based on member volume |
Volume discounts are available for larger pension funds | |
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Additional Module Costs Transparency of costs for additional system modules |
Oracle provides transparent pricing for additional communication modules | |
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Service Credits Availability of service credits for SLA violations |
Service credits are provided for SLA violations | |
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Contract Flexibility Ability to modify contract terms as needs change |
Contract terms can be modified as customer needs change | |
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Exit Costs Costs associated with terminating the contract early |
Early termination fees apply for contract cancellation | |
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Data Extraction Costs Costs for extracting data when leaving the platform |
Not as far as we are aware.* Data extraction services are provided at no additional cost when leaving the platform |
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