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NICE Actimize Communication Surveillance from NICE Actimize
Real-time monitoring of email, chat, audio, video, and mobile communications, advanced analytics and machine learning to identify risks, and case management tools for compliance teams in the finance sector.
Product analysis by function
Secure Communication Monitoring for Risk & Compliance
Systems that capture, archive, and monitor electronic communications including email, chat, and voice to ensure compliance with recordkeeping requirements and prevent inappropriate communications.
More Secure Communication Monitoring
More Risk & Compliance ...
Data Security
(7 Yes /7 Known /15 Possible features)
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End-to-End Encryption Ensures all data transmissions are encrypted between communicating parties. |
Financial services compliance and communication monitoring products such as NICE Actimize standardly use end-to-end encryption, which is referenced throughout high-level product literature and aligned with regulatory requirements in the sector. | |
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Data at Rest Encryption Protects stored data from unauthorized access using encryption. |
Vendor materials state compliance with regulations such as MiFID II and GDPR, implying encryption of data at rest as a baseline feature. | |
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Transport Layer Security (TLS) Utilizes TLS protocols for secure communications. |
Regulatory and financial services sector context, as well as specific mention of secure cloud integration, indicate TLS is used for communications. | |
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Key Management Robust system for managing encryption keys, including rotation and revocation policies. |
No information available | |
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Data Masking Ability to mask sensitive data to prevent unauthorized disclosure. |
No information available | |
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Zero Trust Architecture Implements principles of zero trust to restrict lateral movement and access. |
No information available | |
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Secure APIs APIs are protected with authentication and rate-limiting to prevent abuse. |
Product documentation mentions secure integration with business platforms and API-based capture, implying secure APIs and rate limiting. | |
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Audit Logging Maintains secure logs of all actions and changes for audit trail. |
Financial compliance solutions like Actimize nearly universally maintain immutable audit logs for regulatory reviews. | |
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Data Loss Prevention (DLP) Monitors and prevents unauthorized data exfiltration. |
No information available | |
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Anonymization/Pseudonymization Ability to anonymize or pseudonymize sensitive data for compliance. |
No information available | |
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Multi-Factor Authentication Requires multiple forms of authentication for system access. |
Industry standard for access to sensitive compliance data, though not specifically referenced in brief product materials. | |
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Intrusion Detection Monitors data environments for signs of intrusion or compromise. |
No information available | |
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Compliance with Standards Adheres to recognized security standards such as ISO 27001 or SOC 2. |
Actimize mentions ongoing certifications and alignment to standards such as ISO/SOC; compliance with standards is a core selling point. | |
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Security Patch Management Ensures prompt deployment of security updates and patches. |
No information available | |
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Granular Access Controls Fine-grained user and role-based access permissions. |
No information available |
Communication Channel Coverage
(11 Yes /11 Known /12 Possible features)
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Email Monitoring Can capture and analyze email communications from various providers. |
Real-time surveillance for email is a core feature, per website and product documentation. | |
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Instant Messaging Monitoring Supports chat applications like Bloomberg, Teams, Slack, and WhatsApp. |
Supports monitoring of chat/collaboration platforms (Teams, Bloomberg, Slack) as listed on solution pages and brochures. | |
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Voice Communication Monitoring Records and analyzes voice calls for compliance. |
Voice call monitoring specifically listed, including transcription and analytics. | |
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Social Media Monitoring Monitors platforms such as Twitter, LinkedIn, and Facebook. |
Product features list social media surveillance (Twitter, LinkedIn, Facebook). | |
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SMS/Text Message Monitoring Captures and analyzes text messages including SMS and MMS. |
Mobile text/SMS support is mentioned in coverage of mobile device compliance. | |
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Video Conferencing Monitoring Supports monitoring of Zoom, WebEx, and similar video platforms. |
Listed as monitoring video conferencing such as Zoom and WebEx. | |
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Mobile Device Integration Ability to monitor communications on mobile platforms. |
Includes mobile device integration per solution and marketing materials. | |
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Multi-Language Support Understands and processes communications in multiple languages. |
International organizations served, and AI/NLP features, imply multi-language support. | |
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Cloud App Integration Integrates with SaaS communication tools. |
Integration with SaaS tools mentioned (Teams, Slack, Zoom). | |
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Real-time Data Capture Ability to monitor and capture communications in real time. |
Core feature—real-time monitoring highlighted on website and product sheet. | |
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Legacy System Integration Compatibility with on-premise and older systems. |
Financial sector vendors usually support both cloud and on-prem/legacy for large organizations; NICE Actimize does explicitly mention support for legacy infrastructure. | |
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Custom Channel Support Option to configure and monitor bespoke channels. |
No information available |
Regulatory Compliance
(9 Yes /9 Known /10 Possible features)
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MiFID II Compliance Ensures monitoring features enable compliance with MiFID II. |
MiFID II named as an area of compliance, with monitoring features to meet requirements. | |
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SEC/FINRA Compliance Features suited for SEC/FINRA communication surveillance requirements. |
SEC/FINRA requirements are listed as compliance targets. | |
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GDPR Support Facilitates privacy and data protection under the European GDPR. |
GDPR support stated in several places. | |
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Retention Policy Management Configurable message retention periods for regulatory requirements. |
Regulatory retention management is a standard component, referenced under compliance support. | |
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Automated Compliance Reporting Generates reports and monitoring summaries for auditors and regulators. |
Automated compliance and surveillance reporting is promoted as a key capability. | |
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Pre-configured Policy Templates Templates for standard compliance monitoring based on best practices. |
The product offers pre-configured policy templates as part of fast regulatory setup. | |
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Exportable Audit Trails Easily exportable, immutable logs to share with regulators. |
Exportable audit trails highlighted for regulatory reviews. | |
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Data Sovereignty Controls Ensures data remains within legally required geographic boundaries. |
No information available | |
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Certification Documentation Provides compliance certificates and documentation support. |
Certification documentation is referenced as part of implementation and reporting. | |
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Workflow for Legal Hold Supports litigation hold requirements on communication records. |
Documentation/website references support for legal and regulatory holds. |
Risk Detection & Analytics
(10 Yes /10 Known /11 Possible features)
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Keyword and Phrase Detection Advanced filtering to detect sensitive, risky, or banned terms. |
Advanced keyword/phrase risk detection is promoted with customizable lexicons. | |
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Machine Learning/AI Detection AI-based pattern recognition for advanced risk insight and anomaly detection. |
Machine learning/AI is a flagship component for risk identification. | |
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Natural Language Processing (NLP) Uses NLP to understand context and intent in communications. |
Natural Language Processing used for context/intent detection per marketing copy. | |
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Sentiment Analysis Determines sentiment/tone to help flag negative or escalating conversations. |
Sentiment analysis is listed as a method for flagging escalation and risk. | |
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Behavioral Analytics Identifies unusual behaviors such as off-channel or after-hours contact. |
Behavioral analytics highlighted for communication risk pattern detection. | |
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Insider Threat Detection Flags activities indicative of insider threats or compliance breaches. |
Insider threat and policy breach flagging is specifically mentioned in use cases. | |
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Automated Alert Generation Automatically generates alerts for high-risk communications. |
Automated alerting system is a key feature (dashboard/screenshots/examples available). | |
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False Positive Reduction Tools Features for tuning and fine-tuning engines to minimize false positives. |
Materials reference reduction of false positives using advanced algorithms and tuning. | |
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Rule-Based Monitoring Flexible creation of rules and scenarios for detection. |
Flexible rule/logic creation and management is part of the case/risk management workflow. | |
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Customizable Risk Scoring Assigns risk scores based on detected patterns and behaviors. |
Custom risk scoring engine mentioned as part of analytics product. | |
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Volume of Communications Processed Maximum amount of data/messages processed per day. |
No information available |
Review and Investigation Tools
(8 Yes /8 Known /10 Possible features)
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Case Management Integrated dashboards for assigning, tracking, and closing compliance cases. |
Integrated case management and alert assignment flows are highlighted. | |
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Alert Workflow Management Custom workflows for triaging and resolving flagged incidents. |
Customizable alert triage and escalation workflow is promoted as differentiator. | |
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Evidence Preservation Capabilities to lock and secure critical evidence for legal or compliance needs. |
Evidence lock/preservation directly referenced under compliance & legal hold capabilities. | |
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Search and Filtering Advanced querying, filtering, and sorting for efficient review. |
Advanced search and filtering available for case review, shown in UI screenshots. | |
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Keyword Highlighting Highlights detected keywords and phrases in investigator view. |
Keyword highlighting for flagged terms is included in review tools. | |
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Bulk Actions Supports bulk tagging, commenting, escalation, or closure of alerts. |
No information available | |
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Collaboration Tools Allows multiple reviewers to collaborate, communicate, and add notes. |
Collaboration features (notes, comments, assignments) are mentioned for review teams. | |
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Annotation and Tagging Ability to annotate and tag communications for future reference. |
Annotation and tagging are available to support evidence review. | |
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Export and Print Options Enables secure export or print of evidence for regulatory requests. |
Secure export for compliance/evidence is part of review workflow. | |
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Time to Resolution Average time taken to close an alert or investigation. |
No information available |
Scalability & Performance
(3 Yes /3 Known /8 Possible features)
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User Scalability Maximum concurrent or supported users. |
No information available | |
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Data Storage Capacity Maximum amount of data that can be stored. |
No information available | |
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Processing Speed Average speed at which messages or records are processed. |
No information available | |
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Cloud Deployment Options Availability of cloud-native, on-premises, or hybrid deployment. |
Multiple cloud/on-prem deployment options are discussed in technical overviews. | |
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High Availability Designed for minimal downtime with autoscaling and redundancy. |
High availability and redundancy for compliance uptime is standard in all deployments. | |
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Disaster Recovery Built-in capabilities to recover from failures or outages. |
Disaster recovery mentioned as sector-requirement and product feature. | |
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Load Balancing Distributes workload across resources to ensure stability. |
No information available | |
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Elastic Storage Automatically scales storage with data growth. |
No information available |
User Experience & Accessibility
(8 Yes /8 Known /9 Possible features)
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Intuitive Dashboard Modern, clear user interface for quick overview and navigation. |
Product interface is modern and intuitive, per screenshots and user reviews. | |
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Customizable Views Personalized dashboard, reporting, and alert configurations. |
Dashboards and reporting are customizable for role and workflow. | |
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Role-Based Access Control Functionality and access limited by user roles and permissions. |
Role-based and permission-based access is fundamental for large financial org deployments. | |
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Single Sign-On (SSO) Integration with enterprise SSO providers for seamless access. |
SSO support referenced in enterprise deployment documentation. | |
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Mobile Access Ability to access monitoring functions from mobile devices. |
Mobile access for investigations and alerts is listed amongst features. | |
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Accessibility Compliance Adherence to standards such as WCAG for disabled users. |
No information available | |
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Multi-Lingual Interface User interface available in multiple languages. |
International deployment and global bank clients require multi-lingual UIs. | |
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Self-Service Help/Training Embedded support resources, tutorials, and documentation. |
Embedded tutorials and support help is referenced as part of onboarding. | |
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Notification Preferences Users can customize the types and frequency of alerts/notifications. |
Individual and global alert notification preferences are outlined in documentation. |
Integration & Interoperability
(5 Yes /5 Known /8 Possible features)
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Open API Comprehensive API for integrating with other enterprise systems. |
API for integrations and extensibility is described in technical product information. | |
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HR System Integration Ability to import user/entity metadata from HR databases. |
No information available | |
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SIEM Integration Integrates with Security Information and Event Management tools. |
SIEM integration for security event escalation/management is listed among supported integrations. | |
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Data Export Capabilities Supports export of raw and processed data to external systems. |
Data export to external systems (for review, escalation, backup) is a supported feature. | |
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Active Directory Compatibility Syncs with corporate directory and identity management solutions. |
Enterprise authentication and directory sync capabilities referenced. | |
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Custom Integration Support Provides professional services for custom integrations. |
No information available | |
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Webhook Notifications Supports real-time event notification through webhooks. |
No information available | |
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Third-party Marketplace Connectors Integration-ready connectors for popular SaaS and compliance tools. |
Marketplace connectors and integrations for popular SaaS/compliance tools are documented on the product page. |
Reporting & Visualization
(8 Yes /8 Known /8 Possible features)
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Custom Report Builder Easy-to-use interface for generating tailored reports. |
Custom and ad-hoc report builders highlighted in reporting features. | |
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Scheduled Reporting Automated delivery of regular reports to specified recipients. |
Automated scheduled reporting (to compliance and management) mentioned. | |
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Export to Multiple Formats Reports can be exported to PDFs, Excel, CSV, etc. |
Export to PDF/Excel/CSV is available in the reporting module. | |
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Data Visualization Tools Graphs, heatmaps, and other visual tools to spot trends. |
Dashboards include graphs, heatmaps, and data visualization tools. | |
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Drill-Down Capabilities Ability to investigate from aggregated data down to individual messages. |
Drill-down from high-level data/alert to message/item level is shown in UI guides. | |
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Regulatory Filing Support Templates and exports for regulatory reporting. |
Templates and export formats specifically for regulatory filing are available. | |
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Access Control on Reports Limits report access by user/role. |
Report and dashboard access restriction by role/user is supported as an admin feature. | |
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Historical Data Comparison Compare metrics and alert rates over different timeframes. |
Comparative views across timeframes built into analytics/reports. |
Privacy & Ethical Controls
(6 Yes /6 Known /8 Possible features)
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Privacy-by-Design Features Default settings and architectures protect user privacy. |
Privacy by design discussed in product and compliance capability overview. | |
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Ethical Filtering Opportunities to exclude personal or confidential discussions from monitoring. |
Ethical exclusion of private discussions is included as part of compliance workflows. | |
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Employee Consent Management Tracks and enforces employee consent for monitored channels. |
No information available | |
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Privacy Notices and Disclosures Built-in mechanisms for notifying monitored users. |
Disclosure and privacy notices for users being surveilled are generated and logged. | |
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Redaction Tools Ability to redact data from records before access or sharing. |
No information available | |
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Right to be Forgotten Supports deletion of records upon legitimate requests. |
Supports deletion of communication records per regulatory entitlement (GDPR etc). | |
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Data Minimization Collects and retains only necessary data. |
Data minimization described as an underpinning compliance and privacy principle. | |
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Access Review Automation Monitors and reports on who accesses what data and when. |
Audit of user access for sensitive communications and alerts is included. |
Support & Maintenance
(8 Yes /8 Known /8 Possible features)
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24/7 Support Availability Round-the-clock customer or technical support. |
Global enterprise support hours are referenced—offering 24/7 support. | |
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Onboarding Assistance Help with initial setup, configuration, and migration. |
Onboarding, training, and migration assistance available for new clients. | |
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Regular Updates Continuous improvement and maintenance with regular updates. |
Release notes, frequent updates, and continuous improvements are highlighted in customer documentation. | |
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Knowledge Base Access Comprehensive support portal with documentation and FAQs. |
Knowledge base and documentation portal available for self-service and reference. | |
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User Community Active online community for sharing best practices and troubleshooting. |
NICE hosts a user community for knowledge-sharing and best practices. | |
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Dedicated Account Manager Single point-of-contact for customer relationship. |
Dedicated account managers assigned for enterprise-level clients. | |
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Service Level Agreement (SLA) Defined response and resolution times for support inquiries. |
SLAs for response/resolution are available for customers as per support documentation. | |
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Training Options Availability of live or web-based training sessions. |
Multiple training formats listed for users and administrators. |
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