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Broadridge Client Communication Management from Broadridge Financial Solutions
An integrated workflow management system that automates client communications, document generation, and tracking, improving efficiency and compliance in client services.
More about Broadridge Financial Solutions
Product analysis by function
Workflow Management Systems for Client Service and Operations
Platforms that automate operational processes, track client service requests, manage task assignments, and ensure timely completion of administrative activities.
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User Management & Access Control
(0 Yes /0 Known /10 Possible features)
Role-Based Access Control
Ability to assign role-appropriate access and permissions across the system.
No information available
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Single Sign-On (SSO) Integration
Supports centralized authentication and access through an SSO platform.
No information available
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Multi-factor Authentication
Requires multiple methods of identity verification for system access.
No information available
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User Activity Logging
Tracks and records user actions and changes within the system.
No information available
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Bulk User Management
Allows for simultaneous creation, update, or deactivation of multiple users.
No information available
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Permission Granularity
Degree of specificity for setting permissions at object or field-level.
No information available
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External User and Client Portal
Provides secure, dedicated access for clients to view or update information.
No information available
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Delegation & Proxy Access
Supports temporary or delegated access by designated users.
No information available
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Audit Trails
Records all changes and access for compliance and review.
No information available
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Automated Provisioning/De-provisioning
Automates user onboarding and offboarding.
No information available
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Workflow Automation & Customization
(0 Yes /0 Known /11 Possible features)
Dynamic Workflow Builder
Drag-and-drop or configuration-based tool for creating and editing workflows.
No information available
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Custom Task and Approval Routing
Specify rules for routing tasks based on user, team, or process type.
No information available
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Conditional Logic Support
Workflows adapt based on conditions or data fields.
No information available
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Task Assignment Automation
Tasks are assigned automatically according to rules.
No information available
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Reminders and Escalation Triggers
Automatic reminders and escalation on overdue items.
No information available
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Configurable Templates
Predefined templates for common processes, customizable by users.
No information available
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Parallel and Sequential Workflows
Supports both concurrent and stepwise processes.
No information available
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Workflow Versioning
Allows management of multiple versions of a workflow.
No information available
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Integration with External Triggers
Can start workflows triggered by external events via APIs.
No information available
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Pause and Resume Workflow
Ability to stop and later resume a workflow instance.
No information available
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Workflow Execution Capacity
Number of workflow instances the system can handle in parallel.
No information available
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Client Communication & Collaboration
(0 Yes /0 Known /10 Possible features)
Integrated Messaging
Communicate with clients and team members within the platform.
No information available
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Secure Document Sharing
Upload and exchange sensitive documents with clients securely.
No information available
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E-signature Integration
Collect legally binding signatures through the system.
No information available
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Automated Client Notifications
Automate status updates and alerts to clients during workflows.
No information available
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Activity Timeline/History
Centralized tracking of all client communications and interactions.
No information available
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Document Collaboration
Allow clients and team to comment or edit shared files.
No information available
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Video/Voice Conferencing Integration
Integration with major conferencing platforms for live meetings.
No information available
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Client Notification Delivery Methods
Number of client notification channels (SMS, email, app push).
No information available
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Client Response Tracking
Track client acknowledgement or responses to notifications.
No information available
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Portal Custom Branding
Customize client portal appearance for corporate branding.
No information available
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Integration & Interoperability
(0 Yes /0 Known /10 Possible features)
Open API
Supports robust APIs for data ingress and egress.
No information available
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CRM Integration
Natively connects or easily integrates with common CRM platforms.
No information available
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Core Banking/Portfolio Integration
Integrates with core banking or financial data sources.
No information available
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Document Management Integration
Connect to third-party document management systems (DMS).
No information available
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Calendar & Email Integration
Syncs with calendars and email clients (e.g. Outlook, Gmail).
No information available
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Batch Import/Export
Bulk import/export of data to diverse formats.
No information available
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Webhooks Support
Provides webhook endpoints for real-time updates.
No information available
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Pre-built Integration Connectors
Number of out-of-the-box integrations supported.
No information available
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Custom Integration Tools
Toolkits or modules for building unique integrations.
No information available
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Data Synchronization Frequency
How frequently the system can synchronize with other data sources.
No information available
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Compliance, Audit, & Security
(0 Yes /0 Known /10 Possible features)
Regulatory Compliance Frameworks
Built-in support for financial industry regs (SEC, FINRA, GDPR, etc).
No information available
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Data Encryption (in transit & at rest)
Encrypts client and workflow data at all stages.
No information available
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Comprehensive Audit Logs
Full audit logs of user and system activities.
No information available
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Automated Compliance Checks
Workflows can trigger compliance or risk alerts automatically.
No information available
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Data Retention Policy Engine
Configurable rules for data retention and deletion.
No information available
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Privacy and Consent Management
Capture and manage regulatory consents from clients.
No information available
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Access Timeouts and Lockouts
Automatic user session timeouts and lockouts for inactivity.
No information available
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Incident Response Tracking
Built-in workflows for managing and reporting security incidents.
No information available
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Third-Party Security Certifications
System is certified against SOC2, ISO27001, or similar.
No information available
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Penetration Test Frequency
Number of external penetration security tests per year.
No information available
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Task & Case Management
(0 Yes /0 Known /10 Possible features)
Case Tracking
Full lifecycle management for client requests and service cases.
No information available
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Priority Levels
Supports configurable priority status per task or case.
No information available
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Automated Case Assignment
Automatically route tasks/cases to the right personnel.
No information available
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SLA Management
Ensures service level agreements can be set, tracked, and reported.
No information available
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Progress Tracking
Track status and completion % for all cases/tasks.
No information available
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Bulk Task Updates
Permits updating the status of multiple tasks simultaneously.
No information available
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Customizable Case Fields
Allow firms to define fields specific to their processes.
No information available
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Case Queues
Support for creating service, specialist, and escalation queues.
No information available
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Linked Cases or Subtasks
Relate cases to projects, parent tasks, or dependencies.
No information available
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Concurrent Task Capacity
Max number of tasks and cases system can manage in parallel.
No information available
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Analytics & Reporting
(0 Yes /0 Known /10 Possible features)
Real-Time Dashboards
Customizable dashboards showing live metrics.
No information available
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Report Scheduler
Automated, periodic report generation & delivery.
No information available
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Custom Report Builder
Users can design and save custom reports.
No information available
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Exportable Reports
Download or email reports in common formats (PDF, XLS, CSV).
No information available
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Data Visualization Library
Charts, graphs, and widgets for exploring data.
No information available
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Drill-down Capability
Analyze metrics at increasing levels of detail.
No information available
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Productivity Tracking
System metrics on throughput, delay, and bottlenecks.
No information available
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Compliance Reporting Templates
Prebuilt reports for regulatory and compliance standards.
No information available
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Data Retention for Analytics
Duration of historical analytics data available.
No information available
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API Access to Analytics Data
Allows access to workflow analytics data via APIs.
No information available
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Usability & User Experience
(0 Yes /0 Known /10 Possible features)
Modern User Interface
Responsive, clean, and easy-to-use web interface.
No information available
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Mobile Access
Native or mobile-optimized app for on-the-go workflow management.
No information available
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Personalized Dashboards
Users can tailor dashboards to their preferences.
No information available
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Bulk Editing Tools
Make changes to multiple items simultaneously.
No information available
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Onboarding & Guided Tours
Step-by-step guides for training new users.
No information available
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Global Search Functionality
Quick search across workflows, clients, cases, and documents.
No information available
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Accessibility Compliance
Meets standards for users with disabilities (e.g., WCAG 2.1).
No information available
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Contextual Help & Tooltips
Inline documentation and help for features.
No information available
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Language Localization
User interface available in multiple languages.
No information available
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User Interface Response Time
Speed with which the user interface responds to actions.
No information available
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Configuration & Maintainability
(0 Yes /0 Known /10 Possible features)
No-code/Low-code Customization
Business users can configure fields, rules, and flows without coding.
No information available
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Configuration Version Control
Track changes to workflow configurations and rollback if needed.
No information available
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Sandbox/Testing Environments
Safe environment for testing configurations before deployment.
No information available
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Automated Updates
Receive and apply version updates automatically.
No information available
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Custom Fields and Forms
Add and configure user-defined fields and forms.
No information available
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Scriptable Business Logic
Ability to define custom scripts or business rules (e.g., via JavaScript, Python).
No information available
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Integration Test Tools
Built-in tools for testing integrations before production rollout.
No information available
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Configuration Documentation
Automatically generate or update system configuration documentation.
No information available
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Automated Backup Scheduling
Configure regular backups of system and configuration data.
No information available
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Rolling Back Failed Deployments
Undo unsuccessful configuration or workflow deployments.
No information available
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Scalability & Performance
(0 Yes /0 Known /10 Possible features)
Cloud-Native Architecture
Supports elastic scaling and high availability.
No information available
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Load Balancing
Distributes user and task load for consistent performance.
No information available
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Performance Monitoring Tools
Built-in tools for monitoring resource utilization and performance.
No information available
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Data Storage Capacity
Maximum volume of data the system can store and manage.
No information available
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Concurrent User Support
Number of simultaneous users the system can support without degradation.
No information available
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Disaster Recovery RTO
Recovery time objective; how quickly the system can recover from failure.
No information available
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Uptime SLA
Guaranteed system uptime percentage, as per service level agreement.
No information available
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Geographical Redundancy
Ability to run across multiple data centers/regions for resilience.
No information available
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Auto-Scaling Capabilities
Automatically adjusts resources based on demand.
No information available
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Transaction Throughput
Maximum number of transactions processed per second.
No information available
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Support & Ecosystem
(0 Yes /0 Known /10 Possible features)
24/7 Support Availability
Round-the-clock helpdesk or technical support.
No information available
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In-app Knowledge Base
Library of articles, guides, and FAQs accessible within the platform.
No information available
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Community Forums
Access to peer support and product community spaces.
No information available
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Onboarding Training Services
Formal training and onboarding support for new clients.
No information available
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Professional Services Network
Availability of consulting, integration, and customization partners.
No information available
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Developer Documentation
Comprehensive technical documentation for extensibility.
No information available
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Marketplace of Extensions
Central hub for certified integrations, plugins, and add-ons.
No information available
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User Feedback Mechanism
Easy way for users to submit feedback or feature requests.
No information available
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Release Notes & Communication
Regular communication on updates, bug fixes, and features.
No information available
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On-site Support Time
Availability of on-site support, measured in hours per year.
No information available
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