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Sungard AS Recovery Services from Sungard Availability Services
Fully-managed recovery solutions; workspace recovery; cloud-based recovery; industry-specific recovery time objectives; financial services compliance frameworks; pension fund risk assessment tools; 24/7 recovery support.
More about Sungard Availability Services
Product analysis by function
Disaster Recovery and Business Continuity Systems for Risk Management
Hardware and software solutions that ensure pension fund operations can continue during disruptions, including redundant data centers, automated failover systems, and recovery planning tools.
More Disaster Recovery and Business Continuity Systems
More Risk Management ...
System Redundancy
(14 Yes /14 Known /14 Possible features)
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Redundant Data Centers Presence of geographically separated duplicate data centers for failover. |
Sungard AS advertises geographically separated recovery centers and fully managed failover, supporting redundant data centers. | |
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Redundant Network Connections Secondary network links to maintain connectivity if the primary fails. |
Sungard AS emphasizes robust connectivity and redundancy, suggesting multiple network connection options. | |
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Redundant Power Supplies Backup power solutions such as UPS and generators for uninterrupted operations. |
Marketing material refers to uninterruptible power and generator-backed facilities. | |
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RAID Storage Redundancy Use of RAID configurations for data loss protection in storage devices. |
Sungard AS leverages enterprise-grade storage, typically with RAID redundancy for data protection. | |
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Automated Failover Capability of systems to automatically switch to backup resources with minimal downtime. |
Automated failover is highlighted as a core offering for minimizing downtime. | |
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Hot/Cold Standby Systems Availability of hot or cold standby servers ready for quick activation. |
Workspace and server standby (hot/cold standby) solutions are mentioned in their recovery workspace services. | |
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Server Clustering Group of servers linked to enhance redundancy and load balancing. |
Service documentation specifically notes use of server clustering for high availability. | |
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Disaster Recovery as a Service (DRaaS) Integration Integration with cloud-based DR solutions for rapid failover. |
Integration with cloud-based disaster recovery as a service (DRaaS) is a highlighted offering. | |
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Cross-region Replication Replication of data and services across multiple geographical regions. |
Cross-region replication is part of Sungard's recovery and multi-site failover solutions. | |
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Hardware Fault Tolerance Ability to sustain operations in the event of hardware failures. |
High availability and hardware redundancy are built into Sungard's managed recovery services. | |
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Virtualization Support Utilization of virtual machines for flexible and fast disaster recovery. |
Virtualization support is standard, enabling flexible, rapid failover and disaster recovery. | |
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Load Balancer Redundancy Redundant load balancers to prevent a single point of failure. |
Load balancer redundancy is typical for enterprise-grade DR/BC, as described in service documentation. | |
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High Availability Architecture Architecture designed to minimize downtime and maintain service. |
Sungard emphasizes high-availability architectures as a distinguishing feature. | |
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Point-in-Time Recovery Ability to restore systems to a specific prior state. |
Point-in-time recovery and snapshot technologies are referenced in marketing collateral. |
Backup and Data Protection
(12 Yes /12 Known /13 Possible features)
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Automated Backup Scheduling Systematic, scheduled backups performed without manual intervention. |
Automated backup scheduling is part of their managed backup offerings. | |
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Incremental/Differential Backups Support for only backing up data that has changed since last backup. |
Incremental/Differential backups form a standard part of backup best practices, supported by Sungard. | |
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Offsite Backup Location Safe storage of backup data in a physically separate location. |
Offsite backup and physically separated recovery locations are core to Sungard’s recovery services. | |
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Backup Frequency How often backups are performed. |
No information available | |
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Backup Retention Policy Management Definition and enforcement of rules for how long backups are kept. |
Backup retention policy management is in scope for financial and regulatory compliance customers. | |
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Encrypted Backup Storage Ensuring all backup data is encrypted in transit and at rest. |
Encrypted backup storage is a published requirement for Sungard's industry-specific solutions. | |
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Backup Verification and Testing Regularly validates backup integrity and usability by testing restores. |
Recovery testing, including backup verification, is advertised as part of their managed service. | |
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Granular Restore Capability Ability to restore individual files, databases, or other small elements. |
Granular restore (file-level/database) is included in service descriptions. | |
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Automated Backup Failure Alerts Instant notification if a scheduled backup fails or is incomplete. |
Backup failure alerts are standard in managed backup/DR solutions. | |
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Cloud Backup Integration Direct backup to trusted cloud storage providers. |
Cloud backup integration, specifically with major providers, is promoted as a key capability. | |
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Snapshot Support Supports the creation of instant, space-efficient data snapshots. |
Support for snapshots is given as a data protection capability. | |
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Immutable Backups Protection from alteration or deletion for a set period. |
Immutable backups (e.g., for ransomware protection) are offered as add-on services. | |
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Multi-format Backup Support for backing up various data formats and systems. |
Multi-format backup is implied by the wide range of supported platforms and environments. |
Disaster Recovery Planning and Orchestration
(9 Yes /9 Known /12 Possible features)
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Automated Recovery Workflows Predefined scripts/workflows for fast, consistent disaster recovery. |
Automated recovery workflows are part of the managed recovery offering. | |
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Customizable Runbooks Editable recovery procedure documents integrated with the recovery system. |
Customizable runbooks (editable procedures) are available to fit customer-specific workflows. | |
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Business Impact Analysis Tools Integrated tools for assessing the impact of various disruptions. |
Risk assessment tools and business impact analysis are cited for regulated industries. | |
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Recovery Point Objective (RPO) Minimum period between recovery points (measures potential data loss in disaster scenarios). |
No information available | |
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Recovery Time Objective (RTO) Maximum acceptable downtime for restoring operations. |
No information available | |
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Automated DR Plan Testing Ability to automatically run and validate recovery plans on a scheduled basis. |
Routine plan testing and validation is advertised (but not always automated scheduling). | |
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Centralized DR Dashboard Unified UI to view status, progress, and issues with DR planning and activation. |
Central dashboards for recovery status monitoring are part of the Sungard AS offering. | |
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Change Tracking for Recovery Plans Version control and audit trails for modifications to recovery procedures. |
Audit trails and plan versioning features are referenced for compliance. | |
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Guided Recovery Wizards Step-by-step, user-friendly guides for executing recovery plans. |
Step-by-step recovery guides are included within the customer portal/training. | |
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Role-based Plan Access Access controls to ensure only authorized personnel can view/modify DR plans. |
Role-based plan access is baked into Sungard’s enterprise platform. | |
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External Entity Notification Integration Built-in notification templates and integrations to alert third parties (customers, regulators) during events. |
No information available | |
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Compliance Reporting for DR Plans Automated reports to validate compliance with regulatory standards. |
Automated compliance reporting is a documented feature for financial sector clients. |
Monitoring and Alerting
(6 Yes /6 Known /11 Possible features)
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Real-time System Health Monitoring Continuous monitoring of hardware, software, and network components. |
Continuous, real-time monitoring is listed for both hardware and virtual environments. | |
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Automated Failure Detection Immediate identification of system malfunctions or outages. |
Automated failure detection is implicit in their monitoring and alerting framework. | |
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Customizable Alert Thresholds Ability to define what triggers alert notifications. |
No information available | |
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Multi-channel Alerts Support for sending notifications via email, SMS, voice, and app alerts. |
Multi-channel alerts (phone, email, etc.) are core elements of incident management. | |
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Anomaly Detection Algorithms AI-based warnings for abnormal activity suggestive of problems. |
No information available | |
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Automated Escalation Policies Rules for escalating incidents to higher levels as needed over time. |
Escalation policies for incident response are available in managed recovery services. | |
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Event Logging and Audit Trails Comprehensive logs for all operational events and alerts. |
Event logging and audit trails are cited as a compliance feature. | |
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Dashboard Visualization Graphical representation of live system status and alerts. |
Central dashboards feature visualization of live status and alerts. | |
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Health-check Scheduling Routine tests of all key system components. |
No information available | |
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Custom Incident Classification Tagging and prioritization of incidents based on severity and scope. |
No information available | |
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Historical Uptime Reporting Statistics on uptime and outage events over time. |
No information available |
Regulatory Compliance and Security
(7 Yes /7 Known /11 Possible features)
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Audit Trail Logging Comprehensive records of all key changes and accesses for compliance checks. |
Audit logging is a standard for regulated environments as part of Sungard’s compliance toolkit. | |
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Scheduled Compliance Reporting Automated reports demonstrating conformity to regulatory standards. |
Compliance reporting (both scheduled and on-demand) is available, per their website. | |
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Role-based Access Controls (RBAC) Defined user permissions based on responsibility and authority. |
Role-based access controls are highlighted for government and financial sector. | |
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Encryption (At Rest and In Transit) Industry-standard encryption for sensitive DR/BC data. |
Encrypted communications at rest and in transit are guaranteed for compliance. | |
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Single Sign-On (SSO) Support Integration with enterprise authentication solutions. |
SSO with enterprise authentication (e.g., AD/LDAP integration) is specified in technical documentation. | |
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Multi-factor Authentication Extra authentication layers for secure system access. |
Multi-factor authentication is mandated for access to sensitive or admin portals. | |
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Separation-of-duties Enforcement Controls to mandate that no one user can compromise critical DR/BC processes. |
No information available | |
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Retention Policy Enforcement Automated enforcement of document/data retention policies for compliance. |
Retention policy enforcement is needed for regulated clients, mentioned as enforcible. | |
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Vulnerability Scanning Integration Continuous checks for and notification of known security issues. |
No information available | |
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Data Sovereignty Controls Allows location-based data storage to comply with jurisdictional rules. |
No information available | |
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Regulator Access Modules Secure portals for regulator review of DR planning and testing records. |
No information available |
User Management & Permissions
(8 Yes /8 Known /10 Possible features)
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Granular Permission Levels Multiple, clearly defined user permission tiers. |
Tiered user permissions are available in user and admin settings. | |
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User Management Dashboard Centralized interface for user administration actions. |
User management dashboard is included as a customer administration tool. | |
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Privilege Escalation Controls Alerts and controls around elevation of user privileges. |
Privilege escalation controls are cited as part of their security practices. | |
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User Activity Monitoring Tracking and monitoring of user actions within the system. |
Audit trails and user activity monitoring are provided in reporting interfaces. | |
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Automated User Provisioning/De-provisioning Automatic onboarding/offboarding of users as employment status changes. |
Automated user de-provisioning and onboarding is referenced for enterprise accounts. | |
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Delegated Administration Ability to delegate administration roles to business units, with oversight. |
No information available | |
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User Access Reviews Periodic, automated reviews of permission appropriateness. |
User access reviews are highlighted as part of compliance-ready features. | |
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Integrated Directory Support Integration with Active Directory or LDAP for user federations. |
Directory integration (e.g., Active Directory, LDAP) is mentioned in technical integration guides. | |
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Self-service Password Reset User ability to reset passwords securely and independently. |
Self-service password resets are enabled in user portals. | |
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Access Policy Management Tools to configure and monitor role-based access policies. |
No information available |
Testing and Simulation
(7 Yes /7 Known /10 Possible features)
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Scheduled Full-scale DR Testing Automated or manual system-wide disaster recovery test routines. |
Full-scale disaster recovery (DR) testing is offered as a managed service option. | |
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Partial/Component-level Testing Testing specific system components in isolation. |
Component-level testing is available for specific customer needs. | |
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Simulated Disaster Scenarios Built-in disaster scenarios for realistic practice exercises. |
Simulated disaster scenarios are part of employee and organization preparedness. | |
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Automated Testing Result Reports System-generated outcomes from all tests and drills. |
Testing result reports are promised for all managed recovery/testing. | |
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Issue and Action Logging Logs problems, resolutions, and follow-up actions from each test. |
Action logging (including issues and follow-up) is available after DR exercises. | |
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Regulatory Certification Support Integrated modules to support regulatory certifications. |
Regulatory certification modules are cited for financial sector solutions. | |
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After-action Review Tools Guidance for post-exercise performance assessment. |
After-action reviews/guidance are conducted post-exercise as a standard offering. | |
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Automated Remediation Guidance Recommendations and tasks generated from failed test steps. |
No information available | |
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Drill Frequency Configuration Supports defining how often regular testing should occur. |
No information available | |
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Test Impact Simulation Simulation capability to quantify impacts of disruption without executing full tests. |
No information available |
Integration and Interoperability
(6 Yes /6 Known /10 Possible features)
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API Access for Automation APIs for automating DR/BC processes or integration with ITSM/orchestration tools. |
API integration is provided for customer IT automation and orchestration. | |
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Third-party Software Compatibility Ability to connect and function with diverse DR and backup products. |
Third-party software integration is required for multi-cloud and enterprise support, described in documentation. | |
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Data Import/Export Tools Easily move data into and from DR/BC environments. |
No information available | |
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Cloud Platform Integration Out-of-the-box support for AWS, Azure, GCP, and/or other relevant providers. |
Sungard AS emphasizes cloud platform integration (AWS, Azure, etc.) in their recovery portfolio. | |
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ERP/Finance System Integration Native or API-based integration for key pension operations data feeds. |
No information available | |
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Regulatory Data Exchange Automated sharing of compliance and DR status with regulators. |
No information available | |
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Directory Services Integration Connection to organizational directory and access services. |
Directory integration (Active Directory/LDAP) is stated as supported. | |
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Single Pane of Glass Management Manage, monitor, and respond across environments from one console. |
Monitoring and management from a single-pane-of-glass dashboard is heavily advertised. | |
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Legacy System Support Tools or connectors for older hardware and software integration. |
Legacy system connectors are frequently required by bank and pension fund customers. | |
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Event-driven Automation Hooks Triggers and hooks for programmatic responses to incidents. |
No information available |
Usability and Accessibility
(4 Yes /4 Known /10 Possible features)
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Intuitive User Interface Simple, user-friendly layout minimizing operator error. |
Sungard focuses on usability, including simple operator dashboards. | |
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Accessible Design (WCAG) Compliance with accessibility standards for users with disabilities. |
No information available | |
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Mobile Access and Management Full-featured admin console accessible from mobile devices. |
The web portal is mobile-responsive, allowing management from mobile devices. | |
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Multi-language Support System UI and notifications available in multiple languages. |
No information available | |
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Quick Access Shortcuts Hotkeys, bookmarks, or favorite lists for rapid recovery actions. |
No information available | |
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Context-specific Help On-demand help articles and training at points of action. |
On-demand support and documentation is accessible through their portal. | |
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Automated Error Correction Suggestions Inline tips for resolving config or process problems. |
No information available | |
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Clear Incident Communication Interface Built-in notifications for team and stakeholder coordination. |
Incident notification and team coordination interfaces are described as built-in features. | |
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Minimal Disruption Recovery Flows Streamlined workflows designed to reduce operator stress and cognitive load. |
No information available | |
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Performance Assistance Tools Guidance and suggestions for system tuning before or during incidents. |
No information available |
Performance and Scalability
(0 Yes /0 Known /10 Possible features)
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Maximum Concurrent Recovery Sessions Number of disaster recovery operations that can run simultaneously. |
No information available | |
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Data Restore Speed The speed at which critical pension fund data can be restored. |
No information available | |
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Failover Activation Time Time taken to activate failover systems. |
No information available | |
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Supported User Base Maximum number of concurrent users supported for recovery and continuity processes. |
No information available | |
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Storage Capacity Maximum volume of backup data supported. |
No information available | |
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Throughput Under Load Tests Performance under system stress scenarios. |
No information available | |
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Auto-scaling Resources Ability to scale compute, storage, and network resources dynamically. |
No information available | |
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Latency Reporting Monitoring of end-to-end response times during DR events. |
No information available | |
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Dynamic Resource Pooling Aggregates unused resources for burst DR operations. |
No information available | |
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Performance Bottleneck Alerts Automated notification if DR/BC processes are hindered by hardware/software limits. |
No information available |
Support & Vendor Management
(10 Yes /10 Known /10 Possible features)
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24/7 Vendor Support Hotline Always-available technical and operational support line. |
24/7 support availability is explicitly guaranteed for all premium managed recovery customers. | |
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Vendor DR Performance Assurance SLA-based performance guarantees for DR/BC systems. |
SLA-based performance assurance is stated in recovery service contracts. | |
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Support Ticketing System Integrated platform for logging and tracking support requests. |
Integrated support ticketing for tracking and follow-up is in the Sungard customer portal. | |
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Vendor Escalation Matrix Clearly defined escalation ladder for unresolved or critical issues. |
A formal escalation matrix is included in customer onboarding and documentation. | |
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Self-help Resource Library Comprehensive, searchable help articles and documentation. |
Searchable help resources are available via the customer portal. | |
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Onsite Support Availability Option for remote or physical technician intervention. |
Onsite support options (remote and physical) are available on request. | |
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Scheduled Maintenance Calendar Transparent plan for routine support and upgrades. |
Maintenance windows and upgrade schedules are communicated through the support portal. | |
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System Documentation Quality Comprehensiveness and clarity of vendor-supplied technical documents. |
System documentation is available, with positive industry reputation for quality and completeness. | |
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Customer Feedback Mechanism Channel for reporting bugs and suggesting improvements. |
Customer feedback and support tickets are directly encouraged, including a feedback channel. | |
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Training and Certification Programs Structured programs for staff upskilling on DR/BC systems. |
Structured training and certification for staff on Sungard systems is provided. |
Disaster Recovery Systems for IT and Infrastructure
Backup infrastructure, replication technology, and recovery procedures ensuring business continuity in the event of system failures or disasters.
More Disaster Recovery Systems
More IT and Infrastructure ...
Backup Infrastructure
(8 Yes /8 Known /13 Possible features)
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Automated Backup Scheduling Ability to schedule and automate data backups at customizable intervals. |
Product is a managed recovery solution and includes scheduled backup and recovery as a core feature. | |
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Incremental Backups Supports only backing up changed or new data since the last backup, reducing resource usage. |
No information available | |
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Full Backups Ability to create comprehensive backups of entire systems or databases. |
Comprehensive disaster recovery solutions imply full backup ability as part of service. | |
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Encryption at Rest Data backups are encrypted during storage to prevent unauthorized access. |
Recovery services for financial verticals and compliance frameworks require encryption at rest. | |
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Backup Retention Policy Management Ability to set, configure, and automate data retention periods for backups. |
Managed services typically include automated and customizable backup retention policy management. | |
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Cloud Backup Option Option to store backups in the cloud for offsite recovery. |
Cloud and hybrid recovery services featured on site; cloud backup included. | |
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On-Premise Backup Option Ability to maintain backup copies at physical site(s) for local recovery. |
Workspace recovery and on-premises infrastructure support are highlighted service offerings. | |
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Backup Verification & Integrity Checking Automatic validation and integrity checks of created backup files. |
No information available | |
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Backup Compression Ability to compress backup data to optimize storage space. |
No information available | |
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Backup Logging & Auditing Provides logs and audit trails for backup operations. |
Regulatory and compliance-driven services always require logging and auditing for backups. | |
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Backup Speed Maximum achievable speed for creating backup copies. |
No information available | |
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Supported File Types Variety of system and file types the backup system can handle. |
No information available | |
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Multi-location Backup Support Ability to create and manage backups across multiple geographic locations. |
Global backup and recovery implies multi-location backup capability. |
Replication Technology
(3 Yes /3 Known /12 Possible features)
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Real-Time Data Replication Data changes are replicated instantly to backup locations. |
No information available | |
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Asynchronous Replication Replication occurs at intervals, possibly with a slight lag behind production. |
No information available | |
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Synchronous Replication Updates occur simultaneously at both primary and replica sites. |
No information available | |
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Cross-Platform Replication Ability to replicate data between different operating systems or infrastructure platforms. |
No information available | |
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Replication Bandwidth Control Can limit or schedule replication data flow to avoid network congestion. |
No information available | |
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Failover Automation Automated switching to replica systems in case of primary system failure. |
Failover and automated recovery/orchestration are a central part of cloud and managed recovery services. | |
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Replication Monitoring and Alerts System monitors health/status of replication, sending alerts if issues are detected. |
24/7 recovery support and managed DR imply monitoring and alerting for replication. | |
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Replication Latency Time delay between data being written to the primary and appearing at the replica. |
No information available | |
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Multi-Site Replication Support Capability to replicate information to more than two sites for higher resilience. |
Multi-site disaster recovery highlighted as core product differentiator. | |
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Versioning Support Allows roll-back and access to previous versions of replicated data. |
No information available | |
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Data Consistency Verification Ensures data integrity and consistency between primary and replica copies. |
No information available | |
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Selective Replication Ability to choose specific data sets or applications to replicate. |
No information available |
Recovery Procedures
(8 Yes /8 Known /10 Possible features)
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Automated Recovery Orchestration Automated procedures for restoring key services/applications with minimal manual intervention. |
Marketing emphasizes orchestration/procedural automation for recovery. | |
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Disaster Recovery Playbooks Detailed, standardized recovery scripts or manuals for various scenarios. |
Recovery playbooks and scenario planning featured for regulated environments. | |
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Granular Restore Capabilities Ability to restore specific files, applications, databases, or systems as required. |
Granular restore, including file-level, is standard for recovery providers. | |
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Rollback/Point-in-Time Restore Restoration to a specific time or backup snapshot. |
Industry-specific RTO (recovery time objectives) and snapshot restore offered. | |
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Self-Service Restore Interface Authorized users can initiate restore processes through a web GUI or portal. |
Self-service restore and portal access are modern managed DR standards. | |
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Testing and Simulation Tools Support for running disaster recovery test drills without impacting production. |
Product offers disaster recovery simulations/testing as a service. | |
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Recovery Speed Estimated time to recover a critical system or essential data. |
No information available | |
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Automated Application Dependency Mapping System maps and restores interdependent applications in a required order. |
No information available | |
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Comprehensive Documentation Accessible and up-to-date documentation for all recovery scenarios. |
Comprehensive and regularly updated DR documentation offered as part of managed service. | |
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Multi-Platform Recovery Support Ability to restore systems running on different technology stacks or clouds. |
Cloud-based and on-premise disaster recovery support across various platforms indicated. |
Testing & Validation
(5 Yes /5 Known /9 Possible features)
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Scheduled DR Drills Ability to plan and execute regular disaster recovery test events. |
Scheduled DR drills/testing available as a feature. | |
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Automated Test Execution Automated workflows for running DR simulations. |
Automated test execution referenced in context of DR simulations. | |
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Reporting and Analytics Generate reports of test outcomes, response times, and gaps. |
No information available | |
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Compliance Checklists Ensures tests meet regulatory requirements. |
Financial services compliance includes regulatory and internal compliance checklists during DR test cycles. | |
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Role-Based Test Access Limits who can initiate, monitor, or stop DR tests. |
No information available | |
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Test Environment Isolation DR test environment is segregated to prevent interference with production. |
No information available | |
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Test Frequency How often DR tests are conducted. |
No information available | |
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Real-Time Monitoring During Tests Visibility into processes and results during live drill execution. |
Product offers real-time test monitoring as standard part of simulation features. | |
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Automated Gap Analysis System evaluates outcomes to identify weaknesses or failures after each test. |
Gap analysis is key in managed DR and test reporting. |
Business Continuity Planning Integration
(4 Yes /4 Known /8 Possible features)
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BCP Template Support Includes or integrates with standardized business continuity planning templates. |
No information available | |
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Critical Operations Prioritization Enables ranking and quick restoration of the most vital business applications. |
Prioritization of critical operations is a focus in business continuity offering. | |
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Dependency Mapping Tools Visualizes operational and data dependencies to inform BCP planning. |
Dependency mapping tools mentioned as part of BCP consultancy and solution planning. | |
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Cross-Team Alerting Notifies relevant business units during BCP/DR events. |
No information available | |
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Third-Party Service Failover Supports failover processes for critical vendor-supplied services. |
Vendor-managed failover for third-party services mentioned on website. | |
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RTO/RPO Dashboard Displays recovery time objective and recovery point objective metrics related to current DR plans. |
Recovery time and point objectives are displayed for each customer, per site documentation and case studies. | |
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Policy Versioning Track and manage changes in BCP/DR policies over time. |
No information available | |
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Pre-Defined Incident Scenarios Library of scenario templates for rapid response during various disaster types. |
No information available |
Monitoring & Alerts
(4 Yes /4 Known /8 Possible features)
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24/7 System Health Monitoring Round-the-clock monitoring of backup, replication, and DR resources. |
24/7 system health and monitoring support available as part of managed service. | |
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Custom Alert Triggers Users can define custom alerts based on metrics or incidents. |
No information available | |
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Automated Escalation Procedures Automate notification and escalation to response teams when incidents are detected. |
No information available | |
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Alert Severity Levels Categorizes alerts by criticality or urgency. |
Alerting and severity classification is a standard capability for managed recovery. | |
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Centralized Alert Dashboard Unified dashboard for managing and responding to all DR-related alerts. |
Central dashboard for managing incidents and health checks is part of portal. | |
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Notification Channels Supports multiple notification channels (email, SMS, call, chat). |
Multiple notification options (phone, email, portal) are industry standard and referenced in vendor material. | |
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Alert Resolution Tracking Track status and resolution of alerts/incidents. |
No information available | |
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Automated Incident Ticketing Creates support tickets for failures or critical alerts automatically. |
No information available |
Security & Compliance
(6 Yes /6 Known /9 Possible features)
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Encryption In-Transit Backup and replication data is encrypted during transfer. |
Compliance-driven DR requires encryption in transit, as referenced in security section. | |
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Access Control & User Permissions Granular control over who can access, modify, or restore backup data. |
Access controls and role management required for regulated customer base. | |
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Audit Trail Logging Detailed logs to track who accessed or changed DR systems or data. |
Detailed audit logging and reporting is listed as capability for compliance. | |
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Regulatory Compliance Certifications Support for compliance with SOX, GDPR, FINRA, SEC, or local standards. |
Website highlights support for common certifications in financial services (SOX, GDPR, SEC, etc). | |
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Multi-Factor Authentication (MFA) Enhanced authentication for administrative access to DR components. |
No information available | |
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Data Masking/Anonymization Sensitive data in backups can be masked during test recovery. |
No information available | |
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Immutable Backups Backups cannot be altered or deleted within defined retention windows. |
No information available | |
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Compliance Reporting Automated compliance and audit reports to demonstrate controls. |
Compliance reporting for controls and recovery processes is a promoted feature. | |
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Role-Based Access Control (RBAC) Assign access by roles for least-privilege operation. |
Role-based access control (RBAC) is referenced as a standard DR and cloud security feature. |
Scalability & Performance
(1 Yes /1 Known /7 Possible features)
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Horizontal Scaling Support Can add more resources or nodes as the system grows. |
No information available | |
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Performance Monitoring Tools to monitor resource usage and identify bottlenecks. |
Performance and health monitoring are standard as part of the managed recovery portal. | |
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Max Supported Data Volume Maximum volume the DR platform can reliably back up and recover. |
No information available | |
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Concurrent Backup/Restore Jobs Number of simultaneous backup or restore operations supported. |
No information available | |
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Multi-Tenant Support Supports hosting DR for multiple lines of business or brokerages. |
No information available | |
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Load Balancing Spreads backup/restore workload automatically across resources. |
No information available | |
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Resource Auto-provisioning System can automatically assign storage, compute resources as needs change. |
No information available |
Usability & Access
(4 Yes /4 Known /7 Possible features)
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Web-Based Management Interface Modern, browser-accessible dashboard for system management. |
Web-based portal is main interface for managed service and customer access. | |
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Mobile Access Ability to monitor and manage DR systems via mobile devices. |
Mobile monitoring and access referenced as supporting feature for on-call response. | |
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API Integration Open APIs for integration with monitoring, orchestration, or ticketing tools. |
API integrations with monitoring and ticketing systems indicated in partnership material. | |
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Contextual Help/Documentation Built-in help and documentation relevant to current tasks. |
No information available | |
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Multi-Language Support User interfaces and documentation available in multiple languages. |
No information available | |
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Accessibility Compliance Interfaces comply with accessibility standards for users with disabilities. |
No information available | |
|
Customizable Dashboards Users can adapt views and widgets to personal or organizational needs. |
Customizable dashboards available through web portal for clients. |
Vendor Support & Service Reliability
(6 Yes /6 Known /8 Possible features)
|
24x7 Support Availability Vendor offers round-the-clock support for critical incidents. |
24x7 support is a major service element, as confirmed on site and in testimonials. | |
|
Service Level Agreements (SLAs) Agreed-upon guarantees for availability and issue response. |
Explicit mention of service level agreements for recovery objectives and uptime. | |
|
High Availability Architecture DR product itself is architected for high uptime with redundant components. |
High availability and multi-site failover described as critical design features. | |
|
Uptime Guarantee The percentage of time the service is guaranteed to be operational. |
No information available | |
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Proactive Issue Notification Vendor notifies customers about disruptions or vulnerabilities proactively. |
Proactive notifications of incidents or changes are part of the support infrastructure. | |
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Dedicated Technical Account Manager Option for a named technical advisor from the vendor. |
No information available | |
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Customer Training Programs Vendor provides training to ensure effective product use. |
Customer training and onboarding programs are provided and described in service literature. | |
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Community and Knowledge Base Access Active user community and searchable technical knowledge base. |
Knowledge base and community forums are available to customers for ongoing support. |
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