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Domo Insurance Analytics from Domo
Cloud-native platform, real-time data processing, self-service visualization, mobile access, social collaboration tools, custom insurance apps, automated alerts, and embedded analytics. Helps insurers monitor KPIs, analyze claims data, track policy performance, and optimize customer engagement.
Product analysis by function
Self-Service Analytics Tools for Business Intelligence and Analytics
User-friendly applications that allow business users to create their own reports, conduct analyses, and explore data without relying on IT specialists.
More Self-Service Analytics Tools
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User Experience & Accessibility
(11 Yes /11 Known /11 Possible features)
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Intuitive User Interface A visually clear and well-organized interface that allows users to find and use functionalities easily. |
Marketing and documentation emphasize a modern, visually clear UI for non-technical users. | |
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Customizable Dashboards Ability for users to create, save, and personalize dashboards according to their preferences. |
Product dashboards are a core feature—users can fully customize them. | |
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Drag-and-Drop Report Builder Feature for users to construct reports visually by dragging and dropping elements. |
Drag-and-drop report and dashboard builders are core to Domo’s self-service. | |
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Role-based Access Controls Tools to allocate permissions based on user roles to ensure data security and governance. |
Domo offers granular permissions and role assignments to control data and dashboard access. | |
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Mobile Access Support for mobile devices via responsive design or dedicated apps. |
Domo mobile app allows full access to dashboards, alerts, and analysis on smartphones. | |
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Natural Language Query (NLQ) Users can type questions in plain language to query data or generate reports. |
Natural language query capabilities (Domo’s 'Ask Domo') are available for plain-language querying. | |
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Localization & Language Support Availability of the tool in multiple languages to support global teams. |
Supports multiple languages for global teams (see platform localization options). | |
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Onboarding Tutorials In-app tutorials or walkthroughs to assist new users. |
User onboarding flows include tutorials and guided tours. | |
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Keyboard Shortcuts Productivity-enhancing shortcut keys. |
Keyboard shortcuts documented in help materials for improved productivity. | |
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Accessibility Compliance Supports accessibility standards (e.g., WCAG) for users with disabilities. |
Lists WCAG compliance and ADA consideration for accessibility. | |
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Custom Themes & Branding Ability to tailor the interface’s look and feel to align with corporate branding. |
Supports custom branding, themes, and white-labeling for enterprise deployment. |
Data Connectivity & Integration
(8 Yes /8 Known /10 Possible features)
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Broad Data Source Connectivity Ability to connect with various databases, data warehouses, APIs, cloud storage, and CSV/Excel files. |
Connects to cloud/on-prem data warehouses, APIs, Excel, etc.—broad connectivity advertised. | |
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Real-time Data Updating Capability for real-time or near-real-time data refresh from source systems. |
Real-time and near-real-time updating supported; featured in product descriptions. | |
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Batch Data Import Support for scheduled or manual bulk data imports. |
Batch import supported through scheduled ETL and connectors. | |
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Data Blending Ability to combine data from multiple sources into a single view. |
Data blending from multiple sources is core to Domo’s data integration. | |
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Data Model Customization Ability for users to extend or adapt existing data models. |
Support for editing/extending data models in-app. | |
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No/Low-Code Integration Data connectivity achievable without writing code or via visual interfaces. |
Most data connectors and integration are designed as low-code/no-code connectors. | |
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Automated Data Mapping Assists in mapping imported fields to data model or report fields. |
Automated field mapping available during dataset ingestion and report building. | |
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API Support Availability of APIs for advanced integrations and automation. |
RESTful API available for data integration and automation. | |
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Maximum Simultaneous Data Connections The maximum number of concurrent data source connections supported. |
No information available | |
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Data Query Speed Average latency to retrieve and render data from sources. |
No information available |
Data Preparation & Management
(9 Yes /9 Known /10 Possible features)
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In-app Data Cleansing Ability to detect and handle duplicates, missing values, and errors within the tool. |
Provides in-app data quality, deduplication, and cleansing tools. | |
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Data Transformation Functions Pre-built operations for joining, pivoting, aggregating, and formatting data. |
Transformation tools include joining, pivoting, aggregating in GUI ETL pipelines. | |
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Calculated Columns/Fields Allows users to create new fields based on formulas or logic. |
Users may add calculated columns using formulas. | |
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Self-service Data Modeling Enables users to define relationships and hierarchies without IT involvement. |
Self-service data modeling is advertised to enable user-driven relationship building. | |
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Data Lineage Tracking Tracks data flows and transformations from source to report. |
Lineage and impact analysis tooling present in documentation. | |
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Data Quality Indicators Displays data validity, freshness, and completeness to the end-user. |
Displays data freshness, completeness, statuses. | |
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Ingestion Throughput Maximum volume of data that can be ingested per hour. |
No information available | |
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Undo/Redo Data Changes Support for rolling back or reapplying data preparation steps. |
ETL/dataflow editing supports undo/redo. | |
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Data Retention Settings Ability to set policies for how long data is stored within the tool. |
Data retention policies can be set per dataset. | |
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Metadata Management Tools for managing data dictionaries, tagging, and field descriptions. |
Metadata management for datasets and definitions included. |
Analytics & Reporting Capabilities
(9 Yes /9 Known /11 Possible features)
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Wide Range of Visualization Types Variety of chart types, maps, and custom visualization options. |
Supports a broad range of visualizations: charts, maps, custom visuals. | |
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Ad Hoc Query/Analysis Users can construct and modify queries on the fly without IT help. |
Ad hoc querying and self-service reporting core to product description. | |
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Automated Insights/Recommendations Tool proactively surfaces trends and anomalies. |
Alerts, anomaly detection, and trends reporting supported by automatic insights. | |
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Drill-down/Drill-through Ability to navigate from summary-level data to granular transaction details. |
Drill-down and drill-through features in all dashboards. | |
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Time Series Analysis Specialized support for analyzing trends over time. |
Time series visualizations and analytics described for insurance KPIs. | |
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Comparative Analysis Easily compare multiple data sets, cohorts, or time periods. |
Can compare time periods, cohorts, datasets—comparative analysis is core. | |
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Pivot Tables Dynamic summarization and reorganization of data in table form. |
Pivot tables built in. | |
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Scheduled Reports Ability to automate report generation and distribution at set intervals. |
Reports can be scheduled for distribution and updates. | |
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Maximum Report Size The limit on the number of rows or fields that can be included in a report. |
No information available | |
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Export Formats Supported Variety of available formats for exporting reports, such as PDF, Excel, CSV. |
No information available | |
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Geospatial/Map Analytics Support for spatial data and map-based visualization. |
Spatial data visualizations and geospatial mapping supported. |
Collaboration & Sharing
(8 Yes /8 Known /9 Possible features)
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Report & Dashboard Sharing Users can share their work directly with others inside or outside the organization. |
Reports and dashboards can be shared internally/externally, via link or workspace. | |
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Annotations & Comments Ability to add context and notes directly onto reports and visuals. |
Annotations, discussions, and comments can be added to assets. | |
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Real-time Collaboration Multiple users can edit, comment, or build dashboards simultaneously. |
Concurrent, real-time collaboration and editing tools featured. | |
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Publish to Web/Embed Reports or dashboards can be embedded in other web applications or portals. |
Dashboards/reports embeddable in other web apps/portals (embedded analytics). | |
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Version Control Track changes and manage multiple versions of reports or dashboards. |
Version history and rollback supported for dashboards and reports. | |
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Email Distribution Automated or ad hoc distribution of reports via email. |
Distribution via automated and ad hoc email supported. | |
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User Activity Logs Tracks viewing, editing, and sharing activity for collaboration oversight. |
User activity logs/audit trails available for collaboration and compliance. | |
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Approval Workflows Built-in processes for reviewing and approving analytics outputs. |
Automated approval workflow can be enabled for data and report publishing. | |
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Max Simultaneous Editors Maximum number of users who can actively work on the same dashboard or report. |
No information available |
Security & Compliance
(9 Yes /9 Known /9 Possible features)
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Encryption In-Transit Protects data transfers from source to tool via strong cryptography. |
All data in transit is encrypted using industry standards (TLS etc.). | |
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Encryption At-Rest Stored data is encrypted to prevent unauthorized access. |
Data at rest encryption is listed as part of security documentation. | |
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Audit Trails Tracks all user activities for security and compliance reviews. |
Tracks all user and admin actions for compliance and review. | |
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Single Sign-On (SSO) Integration Integration with enterprise SSO solutions for authentication. |
Integrates with major enterprise SSO systems (Okta, Azure AD, SAML, etc.). | |
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SOC 2/ISO 27001 Compliance Certification for industry security best practices. |
Lists SOC 2 certification and ongoing pursuit/maintenance of ISO 27001. | |
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Granular Permission Settings Allow custom, fine-grained control over user and group permissions. |
Permission settings can be very granular (row, column, dashboard, etc.). | |
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Data Masking Ability to obscure sensitive data within the analytics environment. |
Data masking tools and field-level security described. | |
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GDPR/CCPA Support Features to help comply with data privacy regulations. |
Tool provides GDPR/CCPA assistive features (consent tracking, PII redaction, etc.). | |
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Password Policy Management Admin controls over password complexity and expiration across accounts. |
Admins can enforce password policies per documentation and admin panel. |
Scalability & Performance
(3 Yes /3 Known /7 Possible features)
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Concurrent User Support Maximum number of users who can use the product at once without performance degradation. |
No information available | |
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Data Volume Handling Total volume of data that the tool can store or process efficiently. |
No information available | |
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Average Query Response Time The typical time from request to response for user queries. |
No information available | |
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Elastic Cloud Resources Ability to scale compute and storage resources up or down automatically. |
Cloud-native; auto-scales compute and storage elastically in cloud. | |
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High Availability Built-in redundancy and failover to ensure minimal downtime. |
Architecture is described as highly available with failover/redundancy. | |
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Disaster Recovery Capabilities for automated backups and restoring operations in event of failure. |
Backups and disaster recovery processes detailed in platform documentation. | |
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Processing Throughput Maximum rate of data processed per minute. |
No information available |
Advanced Analytics & AI
(8 Yes /8 Known /9 Possible features)
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Pre-built Statistical Functions Range of built-in statistical and mathematical functions (e.g., regression, clustering, forecasting). |
Pre-built statistical, mathematical, and forecasting functions supported. | |
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Integration with ML Frameworks Ability to import/export models or call out to platforms like Python/R/TensorFlow. |
Integrates with ML platforms such as Python & R; calls out to custom models described. | |
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Predictive Analytics Workflows Tooling for business users to set up and run predictive models. |
Enables predictive workflows for business users (insurance-specific use cases supported). | |
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Anomaly Detection Automated identification and flagging of unusual patterns or outliers. |
Flagging of outliers, trend breakpoints, unusual claim patterns demonstrated. | |
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Natural Language Generation (NLG) Automatic narrative summaries of trends and key findings in simple language. |
Automatic narrative summaries and explanation layers available (NLG features). | |
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Scenario Analysis Simulate and compare alternative business or risk scenarios. |
Scenario analysis via modeling capabilities built into product. | |
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Custom Script Support Ability to add custom Python, R, or SQL code for advanced analytics. |
Allows custom Python/R scripts in advanced analytics pipelines. | |
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Model Versioning Track and compare multiple iterations of predictive models. |
Model versioning and lifecycle management are referenced in ML integration features. | |
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Max Model Size Maximum size of a deployed machine learning model. |
No information available |
Deployment & Architecture
(3 Yes /3 Known /8 Possible features)
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SaaS/Cloud Deployment Available as a cloud-based application delivered over the internet. |
SaaS/cloud is Domo’s default; product is cloud-native. | |
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On-premise Deployment Ability to install and operate within customer-controlled infrastructure. |
No information available | |
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Hybrid Deployment Supports both on-premise and cloud deployment options in parallel. |
No information available | |
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Multi-Tenant Support Ability to serve multiple clients or business units from a single instance. |
No information available | |
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API-first Architecture Designed with robust, documented APIs for integration and extension. |
API-first approach is mentioned, with extensive REST APIs for integration. | |
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Containerization Support Supports deployment using containers such as Docker or Kubernetes. |
Supports Docker container deployment for integration with custom pipelines. | |
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Single Instance Uptime Guaranteed level of uptime for the main analytics environment. |
No information available | |
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Disaster Recovery RTO Recovery time objective in minutes for disaster recovery scenarios. |
No information available |
Support & Community
(6 Yes /6 Known /7 Possible features)
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24/7 Customer Support Around-the-clock support via phone, chat, or email. |
24/7 support by phone, web, and chat is offered at most contract tiers. | |
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Dedicated Account Manager Assigned contact-person for business partnership management. |
Enterprise or premium users receive a dedicated customer/account manager. | |
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In-product Help Embedded context-sensitive help and documentation. |
In-product contextual help system exists in the UI. | |
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Online Knowledge Base Public or private web resource for product documentation and best practices. |
Comprehensive online knowledge base is available. | |
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User Community Forum An online community where users can ask questions and share tips. |
User forum and community space exists (Domo Dojo). | |
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Training & Certification Formal training tracks and product certification programs. |
Formal Domo University, training, and certifications are marketed. | |
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Time to Initial Response Guaranteed maximum delay before first contact from support. |
No information available |
Cost & Licensing
(5 Yes /5 Known /6 Possible features)
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Transparent Pricing Clear and accessible information about all product costs. |
Public pricing available for some tiers; contact sales for detailed enterprise quotes. | |
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Flexible Licensing Options Multiple ways to purchase or license the product (e.g., subscription, per-user, enterprise). |
Multiple licensing methods outlined (subscription by user, enterprise, etc.). | |
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Tiered Feature Packages Product features bundled into different price points or packages. |
Standard, Professional, and Enterprise feature bundles available. | |
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Free Trial Availability Users can evaluate the product without immediate payment. |
Free trial sign-up is offered. | |
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Pay-as-you-go Metering Usage-based billing options for flexible scaling. |
'Pay as you go'/usage-based pricing is available for certain platform features. | |
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Minimum Contract Term Shortest contract commitment available. |
No information available |
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