at Financial Technnology Year
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IBM Cognos Analytics for Banking from IBM
An AI-powered business intelligence platform designed for financial performance analysis with self-service dashboards, automated insights, and interactive reporting. Features include scenario modeling, trend analysis, and predictive forecasting capabilities specifically tuned for financial institutions.
Product analysis by function
Financial Performance Analytics for Analytics and Business Intelligence
Solutions for analyzing and reporting on the bank's financial performance across various dimensions.
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Data Integration
(8 Yes /8 Known /10 Possible features)
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Multi-source Data Connectivity Ability to connect to various data sources (e.g., core banking, CRM, ERP, external market data). |
IBM Cognos offers multi-source data connectivity with connectors for databases, data warehouses, cloud services, and banking data sources. | |
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Real-time Data Ingestion Capability to ingest data as it is generated or updated, supporting up-to-the-minute analytics. |
Real-time data ingestion is supported through live connections and direct-query modes. | |
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Batch Data Processing Support Supports scheduled or on-demand data batch processing up to set intervals. |
Batch processing available through data import, scheduled jobs, and data pipeline orchestration. | |
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Data Cleansing Tools Automated features for detecting, correcting, and standardizing raw banking data. |
Data cleansing tools are included via data preparation capabilities and data module transformations. | |
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ETL (Extract, Transform, Load) Customization Allows custom ETL workflows to match bank’s business rules and requirements. |
ETL customization possible with IBM DataStage integration and embedded data preparation. | |
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API Integrations Availability of APIs for direct data connections with third-party applications. |
Extensive API integrations available for third-party apps and custom data integrations. | |
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Data Mapping Flexibility Ability to map and reconcile fields from different systems to unified analytics data models. |
Cognos supports flexible data mapping and field reconciliation across sources. | |
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Change Data Capture (CDC) Supports tracking and applying only changed data for efficiency. |
No information available | |
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Support for Unstructured Data Ability to process and analyze unstructured data (e.g., documents, emails). |
Cognos can process and analyze unstructured data, including document and text data. | |
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Historical Data Loading Speed The speed at which the system can load historical data for analysis. |
No information available |
Financial Analytics & Metrics
(9 Yes /9 Known /10 Possible features)
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Profit and Loss Reporting Produces automated and customizable P&L statements. |
Automated and customizable P&L reporting is a standard Cognos feature. | |
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Balance Sheet Analysis Facilitates detailed review of assets, liabilities, and equity over time. |
Balance sheet analysis is supported through customizable reports and templates. | |
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Net Interest Margin Analysis Calculates and monitors net interest margins for lending operations. |
Net interest margin analysis is feasible with custom KPIs and metric calculations. | |
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Loan Performance Tracking Analyses metrics such as loan origination, repayment, delinquencies, NPL ratios. |
Loan performance tracking can be implemented by configuring metrics and dashboards for lending data. | |
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Revenue Attribution Traces sources of revenue to business units, products, or geographies. |
Revenue attribution reporting is available via customizable modeling and analytics. | |
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Expense Analysis by Category Breaks down and visualizes cost structures and operational expenses. |
Expense categorization and analysis enabled through custom dashboards and visual breakdowns. | |
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Liquidity Analytics Monitors liquidity coverage, available funds, and cash flow projections. |
Liquidity analytics is possible through financial planning and cash flow modeling tools. | |
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KPI Definition & Tracking Customizable calculation and monitoring of key performance indicators. |
KPI definition and tracking are core self-service features in Cognos. | |
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Scenario & What-if Analysis Allows users to model financial performance under hypothetical scenarios. |
Scenario & what-if analysis capabilities are specifically mentioned among product features. | |
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Forecast Accuracy Measures the accuracy of built-in financial and risk forecasts. |
No information available |
Advanced Analytics and AI
(6 Yes /6 Known /8 Possible features)
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Predictive Analytics Uses statistical modeling to forecast future financial trends or risks. |
Predictive analytics are supported out-of-the-box with AI-infused forecasting. | |
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Anomaly Detection Detects aberrant financial behavior that may require investigation (e.g., fraud, misstatements). |
Anomaly detection included via AI-driven analytics and monitoring. | |
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Customer Segmentation Identifies customer cohorts based on behaviors, demographics, or profitability. |
Customer segmentation is a standard analytic use case supported in Cognos. | |
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Churn Prediction Predicts likelihood of customer attrition using historical data. |
No information available | |
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Automated Insights Generation System generates plain-language summaries of key financial analytics findings. |
Automated insights and natural language generation are core Cognos AI features. | |
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Model Explainability Provides transparency into machine learning model outputs. |
Model explainability is included with some AI features, per IBM documentation. | |
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Self-service ML Model Building Empowers analysts to build, train, and deploy machine learning models without coding. |
No information available | |
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Time Series Forecasting Supports statistical or ML-based forecasting of financial time series. |
Time series forecasting is part of Cognos' AI-driven forecasting suite. |
Dashboards and Visualization
(9 Yes /9 Known /9 Possible features)
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Customizable Dashboards Users can tailor visualizations and dashboards to their specific needs. |
Dashboards are fully customizable in Cognos. | |
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Drag-and-drop Visualization Builder Allows creation of visualizations without coding. |
Drag-and-drop dashboard and visualization builder is a web-based core feature. | |
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Pre-built Templates for Banking KPIs Includes banking-specific dashboard layouts and widgets. |
Pre-built templates for banking KPIs are available via IBM solution packs and blueprints. | |
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Mobile-optimized Dashboards Ensures dashboards are accessible and usable on smartphones and tablets. |
Mobile-optimized dashboards are supported in Cognos web/mobile app. | |
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Data Drill-down/Drill-through Ability to interactively explore underlying details of charts and tables. |
Interactive drill-down and drill-through on visualizations and reports. | |
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Scheduled Reporting Enables automatic distribution of reports/dashboards at set intervals. |
Scheduled reporting is enabled through report bursting and automated distribution features. | |
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Real-time Visual Updates Dashboards refresh automatically as underlying data changes. |
Real-time visual updates through live data connections. | |
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Export to PDF/Excel/CSV Formats Ability to export dashboards and reports for offline analysis. |
Exports to PDF, Excel (XLS), and CSV formats are supported. | |
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Embedded Analytics Allows analytics modules to be embedded into third-party applications (e.g., intranets). |
Analytics modules can be embedded in portals and third-party apps. |
Audit, Compliance & Regulatory
(7 Yes /7 Known /7 Possible features)
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Regulatory Reporting Templates Provides built-in templates for common banking regulatory submissions (e.g., Basel, IFRS). |
Regulatory reporting templates can be constructed; solution packs for banking compliance exist. | |
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Audit Trail Support Tracks all data transformations, accesses, and changes for audit purposes. |
Audit trails and detailed data logs are standard for regulatory needs. | |
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Role-based Access Controls Enables granular permission management according to user roles and compliance needs. |
Role-based access controls configurable for granular permissions. | |
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Data Retention Policy Enforcement Automatically enforces bank-mandated data retention and deletion rules. |
Data retention policies can be implemented through Cognos data management and security settings. | |
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Secure Data Masking Sensitive data can be masked for privacy and access control. |
Data masking functions available for sensitive data in reports. | |
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Change Logging Logs all alterations to reports, analytics, and underlying data. |
Change logging is supported for audit and traceability. | |
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GDPR and Data Privacy Support Features to ensure compliance with data privacy regulations. |
GDPR and other privacy compliance features included, per documentation. |
User Management & Collaboration
(6 Yes /6 Known /7 Possible features)
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Multi-user Access Allows multiple users to simultaneously access and work on analytics. |
Multi-user access is a standard part of any enterprise Cognos deployment. | |
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Permission Granularity Degree to which access can be controlled at the dashboard, report, or data level. |
No information available | |
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Shared Workspace Collaborative environments for analytics project teams. |
Shared Workspace collaboration supported through projects and shared folders. | |
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In-application Comments and Discussion Ability to annotate reports or dashboards for collaborative review. |
In-application commenting and annotation features available. | |
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Task Assignments and Notifications Feature for assigning analytical review or approvals to specific users. |
Task assignment and notification workflow features provided. | |
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User Management APIs APIs to integrate or synchronize user access with other bank systems (e.g., Active Directory). |
User management APIs and directory integrations, including Active Directory support. | |
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Single Sign-On (SSO) Support Integrates with corporate authentication systems for streamlined access. |
Single Sign-On (SSO) integration is standard with enterprise SAML, LDAP, etc. |
Performance and Scalability
(2 Yes /3 Known /7 Possible features)
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Concurrent User Support Maximum number of users supported simultaneously without performance degradation. |
No information available | |
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Data Processing Throughput Amount of data the system can process in a given time. |
No information available | |
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Query Response Time Average time for analytics queries to return results. |
No information available | |
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Uptime/Availability Percentage of time the system operates and is accessible. |
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Cognos offers SLAs of over 99% uptime in enterprise cloud deployment. | |
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Elastic Scalability Can scale compute and storage up/down dynamically based on load. |
Elastic scalability is supported in IBM Cloud and scalable on-prem infrastructure. | |
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Distributed Processing Supports parallel, distributed computation for large data workloads. |
Distributed/parallel processing supported in server and clustered deployments. | |
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Data Storage Capacity Maximum amount of analytical data the system can store. |
No information available |
Security
(5 Yes /5 Known /5 Possible features)
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End-to-end Encryption Uses encryption while data is stored and in transit. |
End-to-end encryption, in transit and at rest, is supported. | |
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Multi-factor Authentication (MFA) Supports two-step verification and other MFA protocols. |
Multi-factor authentication is available and can be required for user access. | |
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Activity Monitoring & Alerts Logs user activities and sends alerts on potentially suspicious actions. |
Activity monitoring and user alerts configurable for regulatory and operational alerts. | |
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Penetration Testing Certifications Product regularly undergoes penetration testing, with results available. |
IBM products undergo regular penetration testing; certifications available from IBM. | |
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Compliance Certifications Holds certifications such as SOC 2, PCI DSS relevant to banking operations. |
Compliance certifications such as SOC 2, and other regulatory attestations are available. |
Deployment & Integration
(6 Yes /6 Known /6 Possible features)
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Deployment Options (Cloud/On-Premises/Hybrid) Can be deployed as per organizational policy or regulatory requirements. |
Cognos is available in cloud, on-premises, and hybrid deployment modes. | |
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Integration with Existing BI Tools Supports interoperability with established business intelligence platforms. |
Integration with existing BI tools and platforms is supported through connectors and APIs. | |
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Custom Connectors Supplies or supports development of connectors to legacy or niche banking systems. |
Custom connectors can be developed via SDKs and API toolkits. | |
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Open API Support Provides APIs for programmatic access to functions and analytics. |
Open API support is available for data and analytics integration. | |
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Containerization Support Compatible with Docker/Kubernetes-style deployments for portability. |
Containerization support for Docker/Kubernetes is available in recent releases. | |
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Automated Upgrade Mechanisms Allows seamless updates with minimal user disruption. |
Automated upgrade mechanisms supported, especially in cloud and managed service versions. |
Support, Training & Documentation
(6 Yes /6 Known /6 Possible features)
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24/7 Customer Support Availability Around-the-clock technical assistance for banks. |
24/7 technical customer support available from IBM. | |
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Dedicated Account Manager Appoints a dedicated representative for large or strategic clients. |
Dedicated account managers provided for enterprise banking clients. | |
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Comprehensive User Documentation Rich, regularly updated manuals and knowledge bases. |
Extensive and regularly updated user documentation available online. | |
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Online Training Modules On-demand video or interactive training for bank staff. |
Online training modules (videos and interactive) available via IBM Learning. | |
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User Community Forum Active user community/support forum for product knowledge sharing. |
Active user community forums (IBM Community) for Cognos support and networking. | |
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Custom Training Workshops Tailored, live training sessions delivered by vendor experts. |
Custom training workshops can be provided by IBM consultants. |
Business Intelligence Dashboards for Business Intelligence and Analytics
Visual interfaces that present key performance indicators, trends, and operational metrics to insurance executives and managers in intuitive formats.
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Self-Service Analytics Tools for Business Intelligence and Analytics
User-friendly applications that allow business users to create their own reports, conduct analyses, and explore data without relying on IT specialists.
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Sorry, no analysis is avaiable for Self-Service Analytics Tools
Data Visualization Tools for Underwriting
Software that presents complex risk data in intuitive visual formats, enabling underwriters to identify patterns, trends, and outliers more efficiently in large datasets.
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Data Integration
(9 Yes /9 Known /10 Possible features)
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Multi-Source Data Import Ability to import data from spreadsheets, databases, APIs, and cloud applications. |
IBM Cognos Analytics allows data import from spreadsheets, databases, APIs, and various cloud applications per IBM documentation. | |
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Real-Time Data Sync Automatically updates visualizations as data sources change. |
Described as providing real-time data sync; visualizations auto-refresh as data sources update. | |
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Custom Data Connectors Supports custom connectors to niche insurance data sources (e.g., reinsurance systems, claims databases). |
Supports custom connectors; Cognos allows custom connections to various data sources, including insurance/niche databases. | |
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Data Transformation Provides tools for cleaning, transforming, and normalizing data within the platform. |
Cognos offers built-in data prep and transformation tools, including cleaning and normalization. | |
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Large Data Volume Capacity Maximum size of importable datasets. |
No information available | |
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Data Enrichment Ability to augment existing datasets with 3rd party data (demographics, property risk scores, etc.) |
Platform supports data enrichment from third-party sources and external datasets (e.g., demographic enrichment is possible). | |
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Scheduling Imports Allows scheduled recurring data pulls for up-to-date insights. |
Scheduling recurring data imports is supported, including data refresh scheduling. | |
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Data Quality Checking Automated validation for outliers, missing values, and format consistency. |
Automated data validation, outlier detection, and format checking tools built into ETL pipelines. | |
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Support for Insurtech Standards Compatible with ACORD or other insurance data standards. |
Cognos supports ACORD and other standards via connectors and custom data models. | |
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Data Lineage Tracking Keeps track of the source and transformation path of data. |
IBM Cognos includes data lineage features, tracking data origins and transformations. |
Visualization Capabilities
(11 Yes /11 Known /12 Possible features)
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Interactive Dashboards Build and share dashboards with real-time filters. |
Platform offers fully interactive dashboards with real-time filtering and self-service analytics. | |
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Custom Chart Types Supports bar, line, scatter, heat maps, geospatial, network diagrams, and industry-specific visuals. |
Supports a wide range of custom chart types (bar, line, geospatial, heatmap, and more). | |
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Drill-Down Analysis Dive into granular detail directly from dashboards. |
Drill-down capabilities for granular detail on dashboards are supported. | |
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KPI and Metrics Cards At-a-glance display of key underwriting metrics (loss ratio, exposure, premium, etc.). |
KPI and metrics cards for key financial/underwriting measures are available and customizable. | |
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Geospatial Mapping Visualize risk concentration and policy distribution on maps. |
Platform supports geospatial mapping, including integration of maps and spatial analysis. | |
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Side-by-Side Comparisons Directly compare multiple entities or time periods. |
Side-by-side comparisons of metrics/entities over time are possible via dashboards. | |
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Customizable Themes and Branding Align dashboard appearance with company brand standards. |
Supports custom themes and branding in exports/dashboards. | |
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Automatic Visualization Recommendation Suggests optimal chart types based on data structure. |
Cognos provides visualization recommendations based on data structure. | |
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Number of Supported Visualization Types How many unique chart and visualization types are included. |
No information available | |
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Embedded Visualizations Allows sharing or embedding charts in underwriting portals or presentations. |
Embedded visualizations are possible via iframe and web embedding features. | |
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Export Options Export dashboards or charts as images, pdf, interactive html, etc. |
Exports to PDF, images, web, and other formats are supported for dashboards and charts. | |
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Mobile-Friendly Dashboards Dashboards automatically adapt to smaller screens. |
Dashboards are responsive for mobile and tablets. |
User Experience & Collaboration
(10 Yes /10 Known /11 Possible features)
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Role-Based Access Control Grant/restrict views and editing of data and dashboards based on user role. |
Role-based access controls are standard in Cognos for data and reporting. | |
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Commenting and Annotation Allows users to add comments or highlight insights directly on visualizations. |
Users can comment and annotate directly on reports and dashboards. | |
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Workflow Integration Integrates with underwriting approval, review, or referral workflows. |
Can be integrated with workflow management and approval processes. | |
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Personalized Dashboards Users can build, save, and set default dashboards tailored to their workflow. |
Users can build, save, and personalize dashboard views. | |
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Collaboration Tools Share dashboards, schedule reports, send email alerts, and assign tasks. |
Dashboards/reports are shareable and collaboration tools (email alerts, scheduling) are available. | |
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Multi-Language Support The interface is available in multiple languages. |
IBM Cognos offers partial multi-language support; main platform is localized in several major languages. | |
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End-User Training Resources Comprehensive help, onboarding guides, tutorials. |
Extensive help resources, onboarding flows, and documentation are provided by IBM. | |
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Quick Search Search among dashboards, reports, or data fields for rapid analysis. |
Quick search across dashboards, reports, and even data fields is available. | |
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Concurrent Users Supported Maximum simultaneous users supported by the platform. |
No information available | |
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Custom Notifications Push alerts for key metric changes, risk spikes, etc. |
Platform allows custom notifications and alert configurations. | |
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Accessibility Compliance Meets standards for accessibility (WCAG, ADA), essential for larger insurers. |
IBM Cognos complies with accessibility standards (WCAG 2.1, ADA) as per IBM accessibility conformance reports. |
Advanced Analytics Integration
(10 Yes /10 Known /10 Possible features)
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Predictive Analytics Support Visualize outputs from predictive risk, pricing, and fraud detection models. |
Predictive analytics support is explicitly referenced (trend analysis, scenario modeling, forecasting). | |
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What-If Analysis Tools Explore scenarios and their impact on key metrics. |
What-if scenario modeling is a key feature as described in product documentation. | |
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Integration with Actuarial Models Can visualize data/results from actuarial tools or software. |
Integrates with actuarial and statistical tools; data can be imported/exported for use in actuarial models. | |
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Statistical Summary Visualizations Automatic display of mean, median, standard deviation, loss cost distribution, etc. |
Statistical summaries, distribution analyses, and advanced summaries are default dashboard options. | |
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Correlation Matrix Visualization Visual representation of relationships between variables (peril, region, profile). |
Correlation matrix visualizations available as standard chart types. | |
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Machine Learning Model Insights Integration with ML platforms for visualizing feature importance, model lift, etc. |
Automated insights include ML/AI-driven model interpretability (e.g., feature importance graphs). | |
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Custom Formula Builders Users can define custom metrics/formulas for underwriting KPIs in the platform. |
Formula builder enables creation of custom measures/KPIs in reports. | |
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Time-Series Forecasting Visual tools for historical and projected trends (claims counts, premium, etc.). |
Offers time-series forecasting tools for analysis of trends (claims, premiums) over time. | |
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Anomaly / Outlier Detection Visualization Highlights suspicious activity (fraud, errors) with automated graphics. |
Anomaly and outlier detection is highlighted in the AI-assistant and visualization recommendations. | |
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Integration APIs for Data Science Tools Connects to R, Python, or similar tools for custom analytics. |
Cognos supports connection with Jupyter, RStudio, and other data science tools. |
Security & Compliance
(10 Yes /10 Known /10 Possible features)
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Data Encryption At Rest/Transit Ensures data is always encrypted, both stored and in transmission. |
Data encryption at rest and in-transit is standard for IBM Cloud/SaaS and on-prem options. | |
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Audit Logs Comprehensive tracking of data access and changes for compliance. |
Audit logs available for compliance and user activity tracking. | |
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Single Sign-On (SSO) Support Integrates with company SSO for seamless and secure access. |
Single Sign-On (SSO) is supported via SAML, LDAP, OAuth, etc. | |
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GDPR and Local Data Residency Compliance with data privacy regulations including data localization. |
IBM has GDPR and various regional compliance modes; supports data residency requirements. | |
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Multi-Factor Authentication Adds an extra layer of access security for user accounts. |
Multi-factor authentication (MFA) is available for cloud and integrated via enterprise IdPs. | |
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Automatic Data Masking Sensitive fields (PII, health, etc.) can be obfuscated by policy. |
Supports masking/obfuscation for sensitive fields/columns as per policy settings. | |
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Custom Access Permissions Fine-grained control by report, field, or row level. |
Granular access control at report, field, and row level is configurable in Cognos. | |
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Security Certifications Held Compliance with standards (ISO27001, SOC 2, etc.). |
IBM Cognos holds certifications such as ISO 27001, demonstrates SOC 2 readiness, and other security compliance. | |
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Self-Hosted Deployment Option Can be deployed in a private data center or on-premises environment. |
On-premise (self-hosted) deployment option is available in addition to cloud and hybrid. | |
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Automatic Session Timeout Sessions expire after a defined period of inactivity. |
Session timeout policies are configurable for automatic timeout due to inactivity. |
Integration & Scalability
(8 Yes /8 Known /10 Possible features)
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Open API Availability Robust API to push/pull data and automate processes. |
Cognos API is extensive; robust open APIs for data push/pull and automation. | |
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Plug-Ins for Insurance Core Systems Direct integrations for systems like Duck Creek, Guidewire, etc. |
Direct and partner plug-ins for Guidewire and other core systems are in the IBM marketplace. | |
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Marketplace Add-Ons Access to a library of add-ons/extensions. |
Marketplace for add-ons and extensions (visualizations, connectors, etc.) exists for Cognos. | |
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Customizable ETL Pipelines Create, schedule, and manage ETL jobs within the platform. |
ETL pipeline customization and scheduling is possible within Cognos or through IBM DataStage integration. | |
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High Availability SLA Platform uptime guarantee. |
No information available | |
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Support for High Concurrency System can handle large numbers of simultaneous users and complex queries. |
Enterprise-scale deployments support thousands of concurrent users and complex queries. | |
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On-Premises, Cloud, and Hybrid Deployment Flexible deployment options based on IT and compliance strategy. |
On-premise, cloud, and hybrid deployment models are all supported. | |
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Batch and Streaming Data Processing Handles both scheduled (batch) and real-time (streaming) data ingestion. |
Batch and real-time (streaming) data ingestion is part of the core feature set. | |
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Number of Supported Integrations How many unique partner systems/APIs are available out-of-the-box. |
No information available | |
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Custom Script Support Allows custom Python, R, or SQL code to run inside data processes. |
Allows embedded custom script (Python, SQL) transformations in data processes. |
Reporting & Distribution
(10 Yes /10 Known /10 Possible features)
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Scheduled Report Delivery Automated delivery of reports/dashboards via email or other channels. |
Scheduled report/dashboard delivery via email or other channels is standard. | |
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Custom Report Builder Easily build bespoke reports from any dataset. |
Custom report builder is standard, offering drag-and-drop/report designer. | |
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Distribution to External Partners Share reports securely with outside brokers or reinsurers. |
Supports external (secure) report distribution with brokers/reinsurers. | |
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PDF, Excel, Image Export One-click export of visuals into common office formats. |
Export options for PDF, Excel, images are built in. | |
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Dynamic Report Filtering End-users can apply filters and customize their view on delivered reports. |
Report recipients can filter and customize delivered reports. | |
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Auto-Generated Executive Summaries Narrative summaries of KPI movements and trends. |
Executive summaries are auto-generated with narrative explanations in premium tiers. | |
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Subscription Management Users can subscribe to and manage alerts for specific dashboards. |
Users can subscribe to dashboards, manage notifications/alerts. | |
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Public and Private Link Sharing Control whether links are public, SSO-restricted, or one-time. |
Public and private link sharing can be managed with roles and one-time access support. | |
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Report Versioning Track and view previous versions or dashboards. |
Report versioning (access/edit history, restore old versions) is standard. | |
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Custom Print Formatting Set paper size, watermark, page headers, and logos for printed reports. |
Print formatting options for watermark, paper size, and headers are provided in report design. |
Performance & Reliability
(2 Yes /2 Known /10 Possible features)
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Dashboard Load Time Average time to load complex dashboards. |
No information available | |
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Query Execution Speed Average time to process user-initiated queries. |
No information available | |
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Concurrent Query Capacity Number of simultaneous queries supported before performance degrades. |
No information available | |
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Uptime Guarantee Service Level Agreement (SLA) for platform reliability. |
No information available | |
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Data Refresh Frequency Shortest interval between data refreshes (lower is better). |
No information available | |
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Scalability for Users How easily user capacity can be increased. |
User capacity can be dynamically increased—supports cloud auto-scaling and hardware expansion for on-prem. | |
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Auto-Scaling Infrastructure Infrastructure automatically scales to meet variable loads. |
Infrastructure auto-scales in cloud deployments based on workload volume. | |
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Disaster Recovery Time Objective (RTO) Maximum tolerable downtime after a disruption. |
No information available | |
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Maximum Supported Dataset Size Largest dataset size supported for analysis. |
No information available | |
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Guaranteed Backup Frequency Frequency of automatic system backups. |
No information available |
Cost & Licensing
(10 Yes /10 Known /10 Possible features)
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Per-User vs. Unlimited Licensing Pricing flexibility based on company size and usage pattern. |
Nearly all licensing models are available, including per-user, role-based, and enterprise/unlimited. | |
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Transparent Pricing Model Costs are clearly published and predictable. |
Pricing model is published on IBM website and is transparent. | |
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Free Trial / Proof of Concept Availability Option to test full features before commitment. |
Free trial and proof-of-concept programs are offered via IBM sales. | |
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Pay-as-You-Go Option No long-term contractual commitment required. |
Pay-as-you-go / subscription-based pricing options available. | |
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Bulk License Discounts Discounts for enterprise-scale use. |
Volume discounts are available for large enterprise licenses. | |
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Academic/Non-Profit Tier Reduced pricing for research or non-profit institutions. |
Academic/non-profit tiers and pricing available via IBM programs. | |
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All Features Included No hidden or tiered feature restrictions. |
All features included in enterprise subscriptions (no artificial feature gating). | |
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Ongoing Maintenance Fees Maintenance or support costs are bundled/transparent. |
Maintenance/support costs are bundled and clearly communicated in pricing documents. | |
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Custom Contract Lengths Offered Flexible contractual terms to suit business needs. |
Custom contract lengths can be negotiated for enterprise clients. | |
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Self-Service Procurement Ability to purchase/licence directly online. |
Self-service procurement/licensing (online purchase, provisioning) available for cloud edition. |
Support & Vendor Services
(10 Yes /10 Known /10 Possible features)
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24/7 Technical Support At least one support channel is always available. |
24/7 global technical support available via phone, web, and chat as standard for IBM. | |
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SLAs for Support Response Guaranteed response times for critical issues. |
SLAs for critical case response (as low as 1 hour) per IBM enterprise support contract. | |
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Dedicated Account Manager Personalized support through a named representative. |
Dedicated account manager and premium support available for enterprise clients. | |
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Onboarding Implementation Services Professional onboarding and solution customization. |
Onboarding, implementation, and migration services are offered by IBM. | |
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Custom Feature Development Willingness to build or adjust features upon request. |
Custom feature development and enhancement requests available for enterprise customers. | |
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Regular Product Updates Continuous improvement, release roadmaps shared. |
Continuous product improvement and public-facing update/feature roadmap. | |
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User Community Forums Active user groups for peer support and best practice sharing. |
User community forums for Cognos are active and IBM-moderated. | |
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Comprehensive Documentation Full user/admin guides and integration references. |
Comprehensive documentation, admin guides, and integration references available. | |
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Training and Certification Programs Structured courses and certifications for users. |
Training and certification programs for Cognos Analytics users and admins. | |
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Customer Feedback Channels Input mechanisms for feature requests and improvement suggestions. |
User feedback channels, product suggestion portals, and direct feedback to IBM available. |
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