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Integrated suite including Jira for agile project management, Bitbucket for code management, Confluence for documentation, and Jira Service Management for ITIL practices. Features regulatory compliance support, access controls, audit trails, and secure development workflows specifically for banking institutions.
Tools and platforms that support the development, deployment, and maintenance of banking applications.
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Continuous Integration (CI) Support Supports automated building and testing of code with every commit. |
Jira and Bitbucket both natively support CI integrations (e.g., Bitbucket Pipelines), widely used for automated builds and tests. | |
Continuous Delivery (CD) Pipelines Enables automated deployment to different environments. |
Bitbucket Pipelines in Atlassian supports CD to different environments; integrations available for deployment automation. | |
Infrastructure as Code (IaC) Supports management of infrastructure using code for repeatable environments. |
Atlassian supports IaC workflows with integrations (e.g., Terraform/Jenkins integrations with Jira and Bitbucket). | |
Automated Rollback Can quickly rollback deployments after failure. |
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Blue/Green Deployments Facilitates zero-downtime deployments with blue/green strategies. |
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Canary Releases Supports incremental release of changes to a subset of users. |
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Deployment Speed Average time to deploy a new build to production. |
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Configuration Management Automates configuration of environments and applications. |
Confluence and Jira allow automated configuration tracking, providing versioning for configs via integrations. | |
Environment Replication Ability to replicate production-like environments for testing/staging. |
Jira and Bitbucket support environment replication with plugins and deployment management integrations. | |
Approval Workflows Supports customizable approval processes for deployments. |
Jira provides customizable approval workflows for releases and deployments. | |
Self-Service Deployments Allows authorized users to trigger deployments independently. |
Authorized project members can trigger deployments via Bitbucket Pipelines/Jira Service Management. | |
Release Orchestration Coordinates multiple deployments and dependencies in releases. |
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Secret Management Integration Integrates with secure vaults for managing secrets during deployment. |
Integrations available with secret managers (e.g., AWS Secrets, Vault) through deployment pipeline tools. | |
Audit Trail for Deployments Full logging and traceability of deployment actions. |
All Atlassian tools provide detailed logs for user and system activity including deployments. | |
Change Management Integration Integrates with change management systems for compliance tracking. |
Jira integrates with popular change management systems (e.g., ServiceNow) and supports ITIL processes. |
Real-time Application Monitoring Monitors performance and availability of banking applications in real-time. |
Jira and Bitbucket provide integrations for application monitoring and can feed alerts to dashboards. | |
Synthetic Transaction Monitoring Simulates user transactions for proactive error detection. |
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Infrastructure Health Dashboards Visualizes health metrics of servers, databases, and services. |
Jira Service Management includes infrastructure health widgets, and integrates with observability tools. | |
Alerting & Notification Configurable alerts for system failures or thresholds. |
Alerting is provided via Jira notifications and 3rd party alert integrations (PagerDuty, Opsgenie, etc). | |
Log Aggregation Centralizes log collection from all system components. |
Centralizes log aggregation and can be extended with tools like Splunk, AWS CloudWatch, etc. | |
Distributed Tracing Tracks requests across multiple systems for end-to-end visibility. |
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Anomaly Detection Automated identification of unusual patterns or incidents. |
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Custom Metrics Collection Ability to define and collect custom KPIs. |
Custom metrics can be collected with integrations via plugins or external dashboards. | |
Historical Data Retention Duration that performance data is retained for analysis. |
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Compliance Monitoring Tracks and reports compliance to regulatory standards. |
Compliance monitoring and reporting offered with support for regulatory and ITIL-based frameworks. | |
Root Cause Analysis Tools Assists in quickly diagnosing the source of issues. |
Jira's issue tracking and analytics assist with root cause analysis and traceability. | |
Customizable Dashboards Supports user-created dashboards for monitoring specific metrics. |
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Multi-Cloud Visibility Provides observability across public and private clouds. |
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Integration with Ticketing Systems Automatically generates incidents in ITSM tools upon alerts. |
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User Experience Monitoring Monitors end-user interaction and response times. |
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Role-Based Access Control (RBAC) Granular access control for users and teams based on roles. |
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Audit Logging Detailed, immutable logs of all system and user activity. |
All user and admin actions within Atlassian suite (Jira, Bitbucket, Confluence) are audited. | |
Data Encryption At-Rest & In-Transit Encrypts sensitive data stored and transferred across systems. |
Atlassian cloud products provide encryption in transit and at rest (documented publicly by Atlassian). | |
Vulnerability Scanning Automated detection of vulnerabilities in code and runtime environments. |
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Security Patch Management Tracks, applies, and audits security patches to systems. |
Security patch management handled in cloud; notifications and compliance status available to enterprise customers. | |
Compliance Reporting Generates reports for regulatory requirements (e.g. PCI DSS, GDPR). |
Compliance reporting tools available; Atlassian meets ISO 27001, SOC 2, and other compliance standards. | |
Secure APIs Enforces access and authentication controls for all APIs. |
Bitbucket APIs and Jira REST APIs are secured with token-based authentication and role-based access. | |
Segregation of Duties Prevents conflicting tasks by splitting responsibilities. |
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SSO and MFA Integration Supports enterprise Single Sign-On and Multi-Factor Authentication. |
Atlassian supports SSO (SAML, OAuth) and MFA for enterprise accounts. | |
Penetration Testing Support Provides tools or integrations for automated pen testing. |
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Compliance Certifications Number of recognized compliance certifications held (e.g. ISO 27001). |
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Data Masking Masks sensitive information in non-production environments. |
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Automated Policy Enforcement Automatically enforces security/compliance policies. |
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Security Incident Response Workflow Predefined workflows for handling detected threats. |
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Third-Party Risk Management Manages and monitors risk from integrations or vendors. |
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Horizontal Scaling Support Capability to add more instances for increased capacity. |
Atlassian Cloud products have horizontal scaling architecture as part of SaaS platform. | |
Vertical Scaling Support Capability to increase system resources for existing instances. |
Atlassian Cloud dynamically manages resources to scale vertically according to client needs and load. | |
Auto-Scaling Automatic adjustment of resources based on demand. |
Auto-scaling is built into Atlassian SaaS deployments for high reliability. | |
Peak Transaction Throughput Maximum number of transactions handled per second. |
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Latency Under Load Average API response time during high load. |
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High Availability Architecture Ensures minimal service downtime via redundant setups. |
Atlassian provides high-availability architecture with data redundancy and continuous availability. | |
Disaster Recovery Support Automated recovery plans for system-wide failures. |
Disaster recovery documented at Atlassian with RTO/RPO for their cloud solutions. | |
Load Balancing Distributes requests evenly across resources. |
Load balancing is handled by Atlassian’s underlying cloud platform. | |
Performance Benchmarking Tools Built-in utilities for measuring component performance. |
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Service Level Objectives (SLO) Management Ability to define, monitor, and report against SLOs. |
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Zero-Downtime Upgrades Supports software upgrades with uninterrupted service. |
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Capacity Planning Tools Forecasts and plans for future resource needs. |
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Session Persistence Maintains user sessions seamlessly during scaling or failover. |
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Scalable Storage Management Manages and expands storage as data grows. |
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API Rate Limiting Controls the number of API calls to prevent overload. |
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Open API Support Provides clean, documented APIs for external integrations. |
Extensive, well-documented REST APIs available for all Atlassian products. | |
Pre-built Connectors Has ready-made integrations to common banking systems and core banking platforms. |
Atlassian’s Marketplace offers numerous pre-built connectors to legacy banking systems and modern tools. | |
Plugin/Extension Architecture Supports extensibility via plugins or extensions. |
Marketplace provides extensions/plugins to extend Atlassian cloud/on-prem features. | |
Batch Processing Support Efficiently handles large, scheduled data imports/exports. |
Jira and Confluence support batch import/export; additional batch handling via plugins. | |
Webhooks & Event Triggers Allows actions to be triggered by system events. |
Webhooks and triggers are well supported in Jira and Bitbucket for event-driven actions. | |
Multi-Protocol Messaging Support for different messaging formats (SOAP, REST, ISO 20022). |
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Data Transformation Capabilities Transforms and maps data between different formats/schemas. |
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API Gateway Integration Works with popular API gateways for security and monitoring. |
Supports integration with API gateways (AWS, Apigee, Kong, etc.) via REST API endpoints. | |
Legacy System Integration Facilitates communication with older mainframes or third-party vendors. |
Marketplace offers connectors for legacy/mainframe/third-party integrations. | |
Integration Testing Tools Embedded tools for testing integration points before deployment. |
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Real-Time Data Sync Support Supports near real-time data synchronization across systems. |
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Identity Federation Supports integration with external identity providers and SSO. |
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Versioned APIs Supports multiple API versions for backward compatibility. |
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Audit Logging for Integrations Traceability and logging for all data flows and integration points. |
Jira/Bitbucket log all integrations and data flows, supporting audit requirements. | |
Integration Error Handling Graceful management and alerting of failed integrations. |
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Automated Unit Testing Supports creation and execution of unit tests. |
Bitbucket and Jira both support automated unit test integration (Atlassian CI integrations). | |
Automated Integration Testing Supports running integration tests as part of the pipeline. |
Integration and acceptance tests are supported as part of Bitbucket Pipelines or linked Jenkins builds. | |
Code Quality Analysis Runs static/dynamic code analysis for vulnerabilities and style violations. |
Code quality integrations (SonarQube, CodeClimate plugins) are available for Atlassian Bitbucket. | |
Test Coverage Reporting Measurable reporting on application test coverage. |
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Load Testing Tools Provides tools to simulate heavy user/application load. |
Bitbucket and Jira support load/performance test integrations (e.g. JMeter, BlazeMeter, via CI/CD). | |
Performance Testing Measures responsiveness and throughput under expected use. |
Performance tests can be run during CI/CD with test results surfaced in Jira. | |
Security Testing Automation Automates penetration and vulnerability testing in pipelines. |
Security automation integrations (OWASP ZAP, Snyk, etc.) can be added to pipelines. | |
Mock Data Generation Automates creation of mock data sets for testing. |
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Test Data Management Tools to generate, mask, or refresh test data. |
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Manual Testing Integration Supports human-driven exploratory or UAT testing. |
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Regression Testing Automates rerunning tests to detect new bugs. |
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Test Results Dashboard Visualizes current and historical test results. |
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Defect Reporting and Tracking Logs and manages identified defects through resolution. |
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Traceability Matrix Support Links requirements to test cases for compliance. |
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Parallel Test Execution Supports running tests concurrently for speed. |
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Integrated ChatOps Automates system operations and alerts within chat platforms. |
Opsgenie (by Atlassian) and third-party bots integrate with Jira/Bitbucket for ChatOps workflows. | |
Wiki & Documentation Tools Centralized, accessible resource for process and system docs. |
Confluence is an industry standard wiki/documentation platform, closely integrated with Jira. | |
Team Permissions Management Configure roles and permissions for different teams. |
Roles and permissions configurable for each Atlassian product and across all teams/projects. | |
Task & Issue Tracking Integration Link commits, builds, and deploys to issue/ticket systems. |
Jira supports integration with tools like Zendesk, ServiceNow, and native issue/ticket linking. | |
Pipeline Visualization Visual pipeline editor to outline flow of code, tests, approvals, and releases. |
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Change Approval Workflow Customizable approval steps for code and configuration changes. |
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Notification Customization Configurable notifications and alert rules per stakeholder. |
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Collaboration Analytics Reports on team productivity, handoffs, and cycle time. |
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Automated Meeting Scheduling Links system events to calendar invitations for incident bridges or release planning. |
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Role-based Approval Chains Define approval chains that align with organization hierarchy. |
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Incident Collaboration Rooms Instant chat or video rooms for rapid response to incidents. |
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Commenting & Tagging Supports thread comments, mentions, and tags on work items. |
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Kanban/Scrum Board Integration Visualizes work progress using standard agile methodologies. |
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Document Versioning Maintains history and audit of all documentation changes. |
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Custom Workflow Automation User-defined scripts or triggers to automate workflow tasks. |
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Resource Consumption Monitoring Tracks real-time consumption of compute, memory, storage, etc. |
Atlassian and third-party marketplace apps provide resource consumption dashboards. | |
Cost Allocation & Tagging Assigns costs to specific environments, projects, or teams. |
Custom cost allocation and tagging available via integrations and Marketplace cost plugins. | |
Budget Threshold Alerting Customizable alerts when nearing budget/cost caps. |
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Automated Idle Resource Cleanup Identifies and releases unused resources automatically. |
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Cost Forecasting Projects future spend based on usage patterns. |
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Resource Rightsizing Recommendations Suggests optimal resource allocation based on usage data. |
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Multi-Cloud Cost Management Consolidated cost analytics across different cloud providers. |
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Historical Usage Analytics Tracks and reports cost/resource trends over time. |
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Custom Chargeback Reports Automated cost reports for different business units. |
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Per-Environment Cost Breakdown Detailed cost usage by development, staging, production, etc. |
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License Usage Monitoring Tracks and optimizes third-party software license usage. |
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Automated Scaling for Cost Savings Dynamically scales down resources during off-peak hours. |
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Resource Utilization Efficiency Reports on percentage of allocated resources actively used. |
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Spend Anomaly Detection Flags unexpected cost spikes. |
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API Access for Cost Data Enables extraction of cost data via API. |
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Intuitive User Interface Modern, user-friendly design for easy navigation. |
Atlassian promotes modern and intuitive UIs throughout its cloud suite (Jira, Confluence, Bitbucket). | |
Customizable Dashboards Users can create personalized views based on their needs. |
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Accessibility Compliance Meets accessibility standards (e.g. WCAG 2.1). |
Atlassian addresses WCAG compliance for accessibility on its cloud products. | |
Localization and Language Support Interface available in multiple languages. |
Supports localization in major world languages, configurable per user/account. | |
Mobile Device Optimization Responsive design for tablets and smartphones. |
Responsive UIs for mobile and browser; Atlassian has native mobile apps for core products. | |
Self-Service Help Center Built-in user help, tips, and guided tours. |
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Search Functionality Full-text search across all modules and logs. |
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Contextual Tooltips & Tutorials On-screen explanations for complex actions. |
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Keyboard Shortcuts Support Boosts productivity via keyboard navigation. |
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Custom Branding Ability to apply bank-specific logos and color themes. |
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Multi-tenancy UI Separation Clear separation of environments (dev, test, prod) within the UI. |
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Role-based UI Customization UI adapts to the user's responsibility and tasks. |
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Single Page Application Design Fast interactions without page reloads. |
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Bulk Actions & Batch Edits Efficient execution of repeated tasks. |
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User Feedback Loop In-product mechanism for users to provide feedback or request features. |
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Automated Scheduled Backups Regular, automatic backups of applications and data. |
Atlassian cloud provides automated daily backups; self-restore options are available via advanced support. | |
Point-in-Time Recovery Restore systems or databases to a specific moment. |
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Backup Encryption Encryption of backup data both in transit and at rest. |
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Backup Retention Policy Management Customizable policies for how long backups are kept. |
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Disaster Recovery Automation Automates failover or restoration after site-wide outages. |
Disaster recovery and failover solutions are automated as part of Atlassian cloud resiliency. | |
Backup Integrity Verification Regular checks to ensure backups are usable and complete. |
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Restore Speed Average time to restore a full system from backup. |
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Geo-Redundant Backups Backups replicated to multiple geographic locations. |
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Granular Restore Options Ability to restore individual files, databases, or services. |
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Immutable Backups Backups that cannot be altered or deleted within retention period. |
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Ransomware Protection Monitors for and mitigates ransomware threats against backups. |
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Self-Service Restore Portal Allows authorized users to perform restorations without IT. |
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Backup Footprint Optimization Mechanisms to minimize storage used by backups (e.g. deduplication). |
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Automated Backup Failure Alerts Immediate notification when a backup fails. |
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Compliance Reports for Backups Audit reports proving backup and restore compliance. |
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24/7 Support Availability Round-the-clock support for critical issues. |
Atlassian offers 24/7 enterprise-grade support plans for critical financial industry clients. | |
Dedicated Account Manager Single point of contact for escalated support or engagement. |
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SLAs for Incident Response Guaranteed response times per severity level in contract. |
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Comprehensive Product Documentation Detailed and accessible documentation and user guides. |
In-depth admin and user documentation maintained and updated on Atlassian's site and Confluence. | |
Community & User Forums Active communities for peer support and knowledge sharing. |
Active Atlassian Community and public user forums are widely used for support and knowledge sharing. | |
Professional Services Availability of consulting, migration, and integration services. |
Atlassian and partners provide consulting, migration, implementation, and integration services. | |
Certified Implementation Partners Access to experienced third-party integration consultants. |
Certified global implementation partners and resellers for regulated banking projects. | |
Marketplace for Add-ons/Plugins Curated library of integrations and extensions. |
Atlassian Marketplace delivers approved plugins, connectors, and add-ons. | |
Training & Certification Programs Structured programs for user and administrator upskilling. |
Training and certification offered for Administrators, IT staff, end-users (Atlassian University). | |
Customer Feedback Channels Proven process to capture and act on customer feedback. |
Formal customer feedback/feature request process, tracked via Atlassian Community portal. | |
Release Notes & Roadmap Transparency Regular updates about new features and planned changes. |
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Multilingual Support Support available in the bank’s preferred language. |
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Incident Escalation Protocols Defined processes for urgent incident escalation. |
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Knowledge Base Access Self-service library of troubleshooting and configuration articles. |
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Flexible Licensing & Pricing Models Choice of licensing options suitable for banks’ procurement policies. |
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