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TCS BaNCS Lending from TCS Financial Solutions
A comprehensive lending solution that manages the entire loan lifecycle from origination to servicing. Supports various lending products, offers workflow automation, credit decisioning, document management, and regulatory compliance capabilities.
More about TCS Financial Solutions
Product analysis by function
Loan Operations for Operations
Platforms for managing the operational aspects of loan servicing, documentation, and disbursement.
More Loan Operations
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Loan Origination
(13 Yes /13 Known /14 Possible features)
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Automated Application Intake Enables customers to submit loan applications digitally without manual intervention. |
Described as supporting comprehensive digital lending workflows, implying automated, digital application intake. | |
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KYC and Identity Verification Built-in integration to verify customer identity and perform 'Know Your Customer' checks. |
Solution addresses regulatory compliance including KYC, according to published materials. | |
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Credit Scoring Engine Automates credit scoring of applicants based on configurable rules and bureau integration. |
Product highlights include automated credit decisioning, corresponding to a credit scoring engine. | |
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Document Upload and Management Allows applicants and underwriters to upload, store, and retrieve necessary loan documentation. |
Solution supports document upload, storage, and retrieval per official product brochures. | |
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Decision Automation Supports rule-based or AI-driven automated loan decision and approvals. |
Described workflow automation and automated credit decisioning. Indicates rule/AI-driven loan decisioning is present. | |
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Multi-Product Support Ability to originate multiple loan products (e.g., mortgages, auto, personal) from a single system. |
Supports a variety of lending products including retail, SME, and corporate: clear multi-product support. | |
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Customizable Workflow Supports configuring and customizing origination workflows by product or customer segment. |
Material highlights configurable workflows by product and segment, confirming customizable workflow support. | |
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Pre-approved Offers System ability to generate and manage pre-approved or pre-qualified offers. |
Pre-approved lending offers are referenced in multiple resources; feature is present. | |
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Application Processing Speed Average time from application submission to decision. |
No information available | |
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E-signature Support Enables digital acceptance of loan agreements with electronic signatures. |
Product supports digital loan documentation and borrower acceptance, requiring e-signature support. | |
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Channel Integration Supports loan origination from online, branch, mobile, and partner channels. |
Loan origination is supported through multiple digital and assisted channels (online, branch, etc). | |
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Third-party Data Integration Integrates with external data providers for verification and scoring (e.g. credit bureaus). |
Integration with bureaus, payment processors, and partners is referenced in product documentation. | |
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Applicant Tracking Enables tracking of borrower status, requests, and correspondence throughout origination. |
Applicant tracking workflows and dashboards are part of the platform's user interface. | |
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Real-time Application Status Updates Applicants can view the current status of their application in real-time. |
Mention of portals for customers to view status information in real-time. |
Loan Servicing
(12 Yes /12 Known /13 Possible features)
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Payment Processing Handles recurring, ad-hoc, or early loan payments from borrowers. |
Comprehensive lending coverage includes payment collections and processing as a standard function. | |
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Amortization Schedule Management Generates and manages amortization schedules, including recalculation for prepayments. |
Amortization schedule management and prepayment adjustments specifically referenced in platform documentation. | |
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Payment Channels Number of distinct channels supported for loan payments (e.g., online, mobile, ACH, branch). |
No information available | |
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Escrow Account Management Supports management of escrow balances for taxes, insurance etc. |
Escrow and fee account management are supported for mortgage and similar loan products. | |
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Automatic Payment Reminders System can automatically send reminders for upcoming or overdue payments. |
'Automated notifications and reminders for payments' stated in solution overviews. | |
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Interest Rate Adjustment Automation Automates floating or adjustable rate changes as per contract terms. |
Automatic interest rate adjustment for floating rate loans described in product fact sheet. | |
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Payment Rescheduling Allows modification of payment dates or schedules in case of customer request or hardship. |
Rescheduling and restructuring supported for hardship or customer request scenarios. | |
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Fee Assessment and Waiver Manages assessment and possible waiver of late fees or other charges. |
Fee management, assessment and waiver options are documented in servicing workflow details. | |
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Customer Self-Service Portal Borrowers can manage account details, request statements, or modify payment preferences online. |
Customer self-service portals (view account, request documents, etc.) are core product features. | |
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API Access for Servicing Provides API endpoints for external systems to integrate with servicing operations. |
API documentation for servicing operations available publicly and to customers. | |
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Co-borrower and Guarantor Management Tracks information and involvement of co-borrowers, guarantors, or co-signers. |
Servicing supports account structures with co-borrowers and guarantors as described on solution page. | |
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Customer Service Ticketing Integration Built-in or integrable customer support and inquiry management. |
Product integration with customer service portals (ticketing) detailed in support section. | |
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Real-time Account Information Provides real-time updates on balances, transactions, and payment status. |
Balances, transactions, and account status available in near real-time through digital channels. |
Collections and Delinquency Management
(10 Yes /10 Known /11 Possible features)
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Delinquency Detection Automatically identifies overdue loans and flags them for attention. |
Delinquency detection is stated to be part of automated collections management. | |
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Automated Notifications and Alerts Sends automated messages to borrowers for overdue payments via SMS, email, or phone. |
Described in product details and configuration as core communications for overdue/collections scenarios. | |
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Collections Queue Management Creates and manages queues for collections teams based on rules or account status. |
Collections queue management (with worklists and stages) described in platform overview. | |
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Promise-to-Pay Tracking Tracks commitments made by borrowers to pay at a future date. |
Promise-to-pay tracking mentioned as supported under collections and recovery module. | |
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Restructuring & Workout Module Facilitates structuring new repayment plans for at-risk or delinquent borrowers. |
Restructuring and workout support is included for complex delinquency and at-risk borrower management. | |
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Write-off Processing Automates the loan write-off process, including necessary accounting entries. |
Write-off and provisioning automation discussed in accounting and recovery topics. | |
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Recovery Rate Reporting Reports percentage of collections recovered vs. delinquent balances. |
No information available | |
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Third-party Collections Integration Supports transfer or referral of accounts to external collectors. |
System supports integration/transfer of accounts to external recovery/collections agencies. | |
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Legal Action Workflow Manages escalation of severely delinquent loans for legal proceedings. |
Legal escalation workflow is part of collection lifecycle in official solution architecture. | |
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Automated Risk Segmentation Segments delinquent accounts based on risk criteria for targeted action. |
Risk-based segmentation in collections is noted as a supported feature for OOTB and custom rules. | |
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Payment Arrangements Management Tracks temporary arrangements or settlements negotiated with delinquent borrowers. |
Custom and temporary payment arrangements can be configured and tracked in collections. |
Reporting and Analytics
(9 Yes /9 Known /10 Possible features)
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Standard Compliance Reports Predefined reports for regulatory and internal compliance requirements. |
Standard compliance reporting for regulatory requirements is included. | |
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Custom Report Builder Allows users to define and generate custom reports and dashboards. |
Users can create custom dashboards and reports per configuration, listed in product sheet. | |
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Real-time Data Visualization Supports real-time graphs and dashboards for portfolio monitoring. |
Real-time data dashboards and portfolio analytics highlighted among product capabilities. | |
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Export to CSV/Excel/PDF Exports reports in standard file formats for sharing or offline analysis. |
Exports to Excel/CSV/PDF covered under reporting suite capabilities. | |
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Portfolio Segmentation Reporting Ability to break down loan portfolio by product, region, risk, and other factors. |
Portfolio segmentation by multiple dimensions listed as analytic/reporting feature. | |
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Loan Performance Metrics Automatically calculates KPIs like NPL ratio, average yield, and arrears rate. |
NPL/arrears and other KPIs are included within automated loan performance reporting. | |
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Trend Analysis Tracks portfolio changes and performance over time. |
Trend/longitudinal analysis available through report and analytics modules. | |
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Regulatory Analytics Analytics and alerts specific to regulatory risk and compliance. |
Regulatory risk reporting and alerts included in compliance toolkit. | |
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Real-time Query Response Time Time taken to generate or refresh most real-time dashboards or queries. |
No information available | |
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Scheduled Report Distribution Can schedule recurring report generation and distribution via email or intranet. |
Reports can be scheduled and delivered on regular cycles, as per product integration. |
Integration and Interoperability
(9 Yes /9 Known /10 Possible features)
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API Availability Comprehensive API for accessing loan data and submitting transactions. |
Comprehensive, documented APIs provided for loan data access and transaction execution. | |
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Core Banking Integration Pre-built interfaces to popular core banking systems. |
Pre-built connectors and integration for core banking systems listed as supported. | |
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Third-party Service Integration Integrates with credit bureaus, payment processors, and regulatory agencies. |
Certified integrations with third party services, including bureaus, processors and agencies. | |
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File Import/Export Support System can process bulk loan data or updates through file uploads/downloads. |
Supports bulk file input/output for mass data updates (e.g. onboarding, migration) as per materials. | |
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Webhooks/Push Notifications Supports event-based triggers for external system integration. |
Event-based triggers and notifications for real-time integration described in 'integration capabilities'. | |
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Data Synchronization Frequency Frequency at which loan operations data syncs with integrated systems. |
No information available | |
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SSO and Authentication Integration Single sign-on and user authentication based on enterprise identity providers. |
SSO and integration with enterprise identity management is supported and documented. | |
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Development Sandbox Environment Test environment for integration development and QA. |
Development/test sandbox environment is described for integration, QA and rollout. | |
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Open Banking Standards Compliance Supports integration according to open banking protocols (e.g. PSD2). |
PSD2/open banking protocols are supported; explicitly referenced in marketing and compliance content. | |
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SOAP and REST Support Capabilities for legacy and modern web services standards. |
Supports SOAP and REST APIs for legacy and modern system interoperability. |
Risk and Compliance Management
(10 Yes /10 Known /10 Possible features)
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AML Checks Automated Anti-Money Laundering screening of applicants and transactions. |
Automated AML screening is part of compliance module and workflow. | |
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Fraud Detection System can automatically detect and flag suspicious activities. |
Anti-fraud and transaction risk detection included as key compliance/security feature. | |
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Regulatory Rule Engine Configurable engine for enforcing compliance rules across jurisdictions. |
Configurable rules engine for compliance (multi-jurisdiction) referenced in documentation. | |
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Audit Trail Maintenance Complete, immutable record of all changes and actions on loan accounts. |
Comprehensive audit trail/logging detailed as core aspect of risk/governance story. | |
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User Activity Monitoring Real-time monitoring of user actions for security and compliance. |
User activity tracking/monitoring included in the user management and compliance suite. | |
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Internationalization Support Handles multi-currency, multi-language, and region-specific compliance. |
Supports multi-currency, multi-language, and global compliance—enabled for international institutions. | |
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GDPR/Privacy Compliance Tools Provides features for data privacy, consent management, and data subject requests. |
GDPR, privacy consent, and personal data management are explicitly addressed (EU compliance). | |
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Automated Regulatory Reporting Generates and submits required compliance reports automatically. |
Automated regulatory reporting APIs and tools are listed as available features. | |
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Sanctions List Screening Checks applicants and transactions against international sanctions lists. |
Sanctions screening is part of the compliance/KYC workflow. | |
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Policy Management Supports definition, enforcement, and documentation of lending policies. |
Guided policy definition, enforcement, and tracking covered in product administration features. |
Customer Experience and Communication
(9 Yes /9 Known /10 Possible features)
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Omni-channel Communication Enables communication with customers over email, SMS, in-app, and phone. |
Omni-channel communication referenced in documentation and presentation materials. | |
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Personalized Notifications Delivers personalized messages based on stage of loan or user preference. |
Personalized (context-driven) notifications mentioned as available within customer journeys. | |
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Loan Status Tracking Borrowers can track application and servicing status easily. |
Loan status tracking features present in portals and communication modules. | |
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In-app Messaging Supports secure, contextual messaging within banking app or portal. |
In-app secure messaging and alert capabilities referenced in digital experience suite. | |
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Multi-language Support Customer-facing interfaces available in multiple languages. |
Multi-language support for customer interface confirmed (global deployments). | |
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24/7 Customer Support Supports round-the-clock borrower support via chat, phone, or email. |
24/7 support options (email/chat/phone) referenced as part of TCS BaNCS delivery model. | |
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Self-service FAQs and Chatbots Integrated chatbots and FAQs for common questions and issues. |
Self-service FAQ and chatbot support for common borrower queries available. | |
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Feedback and Survey Tools Collects borrower feedback via automated surveys. |
Feedback and survey collection tools described in customer engagement documentation. | |
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Customer Portal Uptime SLA Service availability guarantee for borrower access interfaces. |
No information available | |
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Loan Calculator Interactive tools for customers to assess loan terms and payments. |
Interactive customer loan calculators are noted as part of front-end tools. |
Security and Data Protection
(9 Yes /9 Known /10 Possible features)
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Data Encryption at Rest & In Transit Protects all customer and transaction data using strong encryption. |
Strong data encryption standards (in transit & at rest) outlined in platform and security documentation. | |
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User Role and Permission Management Granular control over user access to data and system operations. |
Fine-grained user roles/permissions and data access is emphasized in admin documentation. | |
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Multi-factor Authentication Supports additional authentication steps for user login. |
Supports multi-factor authentication for customer and administrator logins. | |
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Penetration Testing and Vulnerability Management Regular security testing and real-time vulnerability scanning. |
Penetration testing and automatic vulnerability scanning referenced in TCS information security standards. | |
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Incident Response Procedures Built-in protocols for detection and management of security incidents. |
Incident response and security incident playbooks are included in risk and security documentation. | |
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Access Logging and Monitoring Logs all data access and system operations for audit. |
Access logging and audit monitoring features referenced as part of standard operations. | |
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Data Masking Sensitive data in user interfaces is masked or redacted as appropriate. |
Sensitive data is masked or redacted, as per global banking security requirements. | |
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Session Timeout & Auto Logout System automatically logs users out after predetermined inactivity. |
Session timeouts and automatic log-out described in security configuration. | |
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Disaster Recovery RTO Maximum time to restore system service after a disaster. |
No information available | |
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End-user Device Security Security checks and controls for devices used by borrowers (e.g., mobile app integrity). |
Product addresses security for client endpoints such as web and mobile apps. |
Scalability and Performance
(5 Yes /5 Known /10 Possible features)
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Concurrent User Capacity Maximum number of simultaneous user sessions supported. |
No information available | |
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Transaction Throughput Number of loan transactions processed per second under peak load. |
No information available | |
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Scalable Infrastructure Supports cloud-native scaling or modular expansion on demand. |
Cloud-native and modular deployment; elastic scalability extensively referenced. | |
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Load Balancing Built-in support for distributing workloads for optimal performance. |
Built-in support for cloud load balancing is documented for BaNCS. | |
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High Availability Measures Redundancy and failover features for minimal downtime. |
High availability, with automatic failover documented for hosted/SaaS offerings. | |
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Batch Processing Speed Efficiency in processing mass updates or loads (e.g. end-of-day settlements). |
No information available | |
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Elastic Resource Allocation Dynamically adjusts compute/storage based on workload. |
Elastic (on-demand) resource allocation highlighted for large clients and SaaS. | |
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Latency for Key Operations Time taken for key user operations (e.g., disbursement). |
No information available | |
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Automatic Scaling Rules Supports configuration of automatic scaling triggers. |
Automatic scaling rules can be configured in line with cloud-native design. | |
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Disaster Recovery RPO Maximum allowable data loss (Recovery Point Objective) in the event of disaster. |
No information available |
Product Configuration and Customizability
(10 Yes /10 Known /10 Possible features)
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Product Builder Graphical interface or tool to create new loan products with custom attributes. |
Product builder/interface for rapid configuration of new loan products available. | |
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Interest and Fee Flexibility Configurable interest rate types, fee categories, and payment options. |
Interest/fee and payment types are highly configurable per product guidelines. | |
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Rule-based Eligibility Criteria Supports dynamic qualification criteria and rule sets per product. |
Rule-based eligibility and custom qualification rules are highlighted features. | |
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Promotion and Discount Support Ability to configure temporary campaigns or interest discounts. |
Supports campaigns and limited promotions (temporary discounts/interest reduction). | |
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Branch/Region Customization Different rules, terms, or offers by branch or geography. |
Branch/region-level configuration supported; geographies or business units can be parameterized. | |
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Multi-tenancy System can serve multiple subsidiaries or brands with separation. |
Multi-tenant deployments referenced for banking groups, holding companies, and multi-brand support. | |
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Version Control for Products Tracks changes and versions of loan product definitions. |
Version management of product configurations highlighted for audit/compliance. | |
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Loan Term Flexibility Support for custom and irregular repayment schedules. |
Product supports custom/irregular repayment structures as part of product configuration. | |
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Workflow Customization Adjusts processing steps and approval flows without programming. |
No/low-code configuration of workflows for product/segment highlighted in BaNCS marketing. | |
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Custom Document Templates Users can define and update document templates for loan contracts. |
Customizable document templates for contracts and disclosures available. |
Deployment & Maintenance
(9 Yes /9 Known /10 Possible features)
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Cloud-Readiness Available as a cloud-native SaaS, private cloud or on-premise solution. |
Product is available as SaaS, private/public cloud, and on-premise. | |
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Continuous Software Updates Regular delivery of updates and security patches. |
Regular automatic updates and security patching referenced as major advantages of BaNCS platform. | |
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Disaster Recovery Plan Comprehensive disaster recovery capabilities and tested plans. |
Comprehensive disaster recovery plans described and tested as per official compliance standards. | |
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Multi-environment Support Separation of production, staging, UAT, and development instances. |
Multi-environment separation for dev, UAT, prod, etc. is supported and standard for clients. | |
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Automated Backups Regular scheduled full and incremental data backups. |
Includes regular automated backup; referenced within operational security materials. | |
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24/7 Monitoring and Alerting System health monitoring with active alerting for anomalies. |
Full-stack/system health 24/7 monitoring offered via vendor-managed and customer-deployed solutions. | |
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Vendor Technical Support SLAs Guaranteed support response times from vendor. |
No information available | |
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In-app Help and Documentation Built-in help guides, user manuals and FAQs for end-users. |
Built-in help and user documentation is standard for BaNCS applications. | |
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Zero Downtime Deployments Upgrades/installations can be performed without impacting service. |
Zero-downtime deployment referenced as goal for SaaS/cloud options; minimized downtime for others. | |
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System Resource Monitoring Monitors hardware and software resource usage in real-time. |
Resource and hardware usage monitoring available as part of operations dashboard. |
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