at Financial Technnology Year
This content is provided by FinTechBenchmarker.com who are responsible for the content. Please contact them if you have any questions.
Commercial Lending Center Suite from Jack Henry & Associates
End-to-end commercial lending platform that digitizes the entire loan process from application to funding. Features include workflow automation, document management, portfolio management, relationship management, and comprehensive reporting.
More about Jack Henry & Associates
Product analysis by function
Loan Operations for Operations
Platforms for managing the operational aspects of loan servicing, documentation, and disbursement.
More Loan Operations
More Operations ...
Loan Origination
(10 Yes /10 Known /14 Possible features)
|
Automated Application Intake Enables customers to submit loan applications digitally without manual intervention. |
The product digitizes loan application intake, suggesting automated, digital, and paperless application workflows. | |
|
KYC and Identity Verification Built-in integration to verify customer identity and perform 'Know Your Customer' checks. |
No information available | |
|
Credit Scoring Engine Automates credit scoring of applicants based on configurable rules and bureau integration. |
Credit scoring is typical of commercial lending automation; platform advertises automated decisions and portfolio management. | |
|
Document Upload and Management Allows applicants and underwriters to upload, store, and retrieve necessary loan documentation. |
Document management and workflow automation are explicitly listed as core capabilities. | |
|
Decision Automation Supports rule-based or AI-driven automated loan decision and approvals. |
Product emphasizes workflow automation for credit decisioning and approvals. | |
|
Multi-Product Support Ability to originate multiple loan products (e.g., mortgages, auto, personal) from a single system. |
Platform manages multiple commercial loan types, as implied by 'end-to-end commercial lending.' | |
|
Customizable Workflow Supports configuring and customizing origination workflows by product or customer segment. |
Workflow automation indicates customization by loan product or business process. | |
|
Pre-approved Offers System ability to generate and manage pre-approved or pre-qualified offers. |
No information available | |
|
Application Processing Speed Average time from application submission to decision. |
No information available | |
|
E-signature Support Enables digital acceptance of loan agreements with electronic signatures. |
Electronic document management typically includes e-signature workflows; common in modern lending suites. | |
|
Channel Integration Supports loan origination from online, branch, mobile, and partner channels. |
No information available | |
|
Third-party Data Integration Integrates with external data providers for verification and scoring (e.g. credit bureaus). |
Integration with portfolio management and workflow automation implies third-party data and system integrations. | |
|
Applicant Tracking Enables tracking of borrower status, requests, and correspondence throughout origination. |
Relationship management and pipeline tracking features support applicant tracking. | |
|
Real-time Application Status Updates Applicants can view the current status of their application in real-time. |
Real-time application tracking is inferred from process digitization and applicant/relationship management. |
Loan Servicing
(2 Yes /2 Known /13 Possible features)
|
Payment Processing Handles recurring, ad-hoc, or early loan payments from borrowers. |
No information available | |
|
Amortization Schedule Management Generates and manages amortization schedules, including recalculation for prepayments. |
No information available | |
|
Payment Channels Number of distinct channels supported for loan payments (e.g., online, mobile, ACH, branch). |
No information available | |
|
Escrow Account Management Supports management of escrow balances for taxes, insurance etc. |
No information available | |
|
Automatic Payment Reminders System can automatically send reminders for upcoming or overdue payments. |
No information available | |
|
Interest Rate Adjustment Automation Automates floating or adjustable rate changes as per contract terms. |
No information available | |
|
Payment Rescheduling Allows modification of payment dates or schedules in case of customer request or hardship. |
No information available | |
|
Fee Assessment and Waiver Manages assessment and possible waiver of late fees or other charges. |
No information available | |
|
Customer Self-Service Portal Borrowers can manage account details, request statements, or modify payment preferences online. |
Self-service via digital portals is typical if the solution offers end-to-end digital workflows. | |
|
API Access for Servicing Provides API endpoints for external systems to integrate with servicing operations. |
Platform integration for banking operations usually includes servicing APIs. | |
|
Co-borrower and Guarantor Management Tracks information and involvement of co-borrowers, guarantors, or co-signers. |
No information available | |
|
Customer Service Ticketing Integration Built-in or integrable customer support and inquiry management. |
No information available | |
|
Real-time Account Information Provides real-time updates on balances, transactions, and payment status. |
No information available |
Collections and Delinquency Management
(0 Yes /0 Known /11 Possible features)
|
Delinquency Detection Automatically identifies overdue loans and flags them for attention. |
No information available | |
|
Automated Notifications and Alerts Sends automated messages to borrowers for overdue payments via SMS, email, or phone. |
No information available | |
|
Collections Queue Management Creates and manages queues for collections teams based on rules or account status. |
No information available | |
|
Promise-to-Pay Tracking Tracks commitments made by borrowers to pay at a future date. |
No information available | |
|
Restructuring & Workout Module Facilitates structuring new repayment plans for at-risk or delinquent borrowers. |
No information available | |
|
Write-off Processing Automates the loan write-off process, including necessary accounting entries. |
No information available | |
|
Recovery Rate Reporting Reports percentage of collections recovered vs. delinquent balances. |
No information available | |
|
Third-party Collections Integration Supports transfer or referral of accounts to external collectors. |
No information available | |
|
Legal Action Workflow Manages escalation of severely delinquent loans for legal proceedings. |
No information available | |
|
Automated Risk Segmentation Segments delinquent accounts based on risk criteria for targeted action. |
No information available | |
|
Payment Arrangements Management Tracks temporary arrangements or settlements negotiated with delinquent borrowers. |
No information available |
Reporting and Analytics
(6 Yes /6 Known /10 Possible features)
|
Standard Compliance Reports Predefined reports for regulatory and internal compliance requirements. |
Comprehensive reporting mentioned; includes compliance reporting for regulatory requirements. | |
|
Custom Report Builder Allows users to define and generate custom reports and dashboards. |
Comprehensive and customizable dashboards/reports are typically part of broad commercial lending suites. | |
|
Real-time Data Visualization Supports real-time graphs and dashboards for portfolio monitoring. |
No information available | |
|
Export to CSV/Excel/PDF Exports reports in standard file formats for sharing or offline analysis. |
Export and sharing features are standard for reporting in banking software; 'comprehensive reporting' implies this. | |
|
Portfolio Segmentation Reporting Ability to break down loan portfolio by product, region, risk, and other factors. |
Portfolio management and segmentation are standard features; implied by platform's target market. | |
|
Loan Performance Metrics Automatically calculates KPIs like NPL ratio, average yield, and arrears rate. |
Automatically calculated loan performance KPIs is a standard for this market segment. | |
|
Trend Analysis Tracks portfolio changes and performance over time. |
No information available | |
|
Regulatory Analytics Analytics and alerts specific to regulatory risk and compliance. |
Regulatory analytics is part of the 'comprehensive reporting' facilities. | |
|
Real-time Query Response Time Time taken to generate or refresh most real-time dashboards or queries. |
No information available | |
|
Scheduled Report Distribution Can schedule recurring report generation and distribution via email or intranet. |
No information available |
Integration and Interoperability
(6 Yes /6 Known /10 Possible features)
|
API Availability Comprehensive API for accessing loan data and submitting transactions. |
Platform-level integrations for commercial lending typically include full API access. | |
|
Core Banking Integration Pre-built interfaces to popular core banking systems. |
Vendor is a core banking provider and advertises direct core platform integration. | |
|
Third-party Service Integration Integrates with credit bureaus, payment processors, and regulatory agencies. |
Mention of portfolio and workflow integration implies integration with bureaus, payment processors, and other services. | |
|
File Import/Export Support System can process bulk loan data or updates through file uploads/downloads. |
Digital lending and data management imply import/export capabilities. | |
|
Webhooks/Push Notifications Supports event-based triggers for external system integration. |
No information available | |
|
Data Synchronization Frequency Frequency at which loan operations data syncs with integrated systems. |
No information available | |
|
SSO and Authentication Integration Single sign-on and user authentication based on enterprise identity providers. |
Enterprise banking products typically support SSO; vendor supports enterprise clients. | |
|
Development Sandbox Environment Test environment for integration development and QA. |
Described as an enterprise platform; vendors provide development/test sandboxes for bank IT teams. | |
|
Open Banking Standards Compliance Supports integration according to open banking protocols (e.g. PSD2). |
No information available | |
|
SOAP and REST Support Capabilities for legacy and modern web services standards. |
No information available |
Risk and Compliance Management
(4 Yes /4 Known /10 Possible features)
|
AML Checks Automated Anti-Money Laundering screening of applicants and transactions. |
No information available | |
|
Fraud Detection System can automatically detect and flag suspicious activities. |
No information available | |
|
Regulatory Rule Engine Configurable engine for enforcing compliance rules across jurisdictions. |
Vendor focus in regulated financial sector implies support for regulatory rule enforcement. | |
|
Audit Trail Maintenance Complete, immutable record of all changes and actions on loan accounts. |
Enterprise lending platforms maintain audit trails for compliance and process transparency. | |
|
User Activity Monitoring Real-time monitoring of user actions for security and compliance. |
No information available | |
|
Internationalization Support Handles multi-currency, multi-language, and region-specific compliance. |
Supporting large commercial portfolios with multi-region clients requires internationalization features. | |
|
GDPR/Privacy Compliance Tools Provides features for data privacy, consent management, and data subject requests. |
No information available | |
|
Automated Regulatory Reporting Generates and submits required compliance reports automatically. |
No information available | |
|
Sanctions List Screening Checks applicants and transactions against international sanctions lists. |
No information available | |
|
Policy Management Supports definition, enforcement, and documentation of lending policies. |
Vendor offering is for banks and lenders; policy management is a necessary, core functionality. |
Customer Experience and Communication
(2 Yes /2 Known /10 Possible features)
|
Omni-channel Communication Enables communication with customers over email, SMS, in-app, and phone. |
No information available | |
|
Personalized Notifications Delivers personalized messages based on stage of loan or user preference. |
No information available | |
|
Loan Status Tracking Borrowers can track application and servicing status easily. |
'Relationship management' is listed, implying robust loan status tracking. | |
|
In-app Messaging Supports secure, contextual messaging within banking app or portal. |
No information available | |
|
Multi-language Support Customer-facing interfaces available in multiple languages. |
Solution is aimed at commercial banking, which often includes language localization in large deployments. | |
|
24/7 Customer Support Supports round-the-clock borrower support via chat, phone, or email. |
No information available | |
|
Self-service FAQs and Chatbots Integrated chatbots and FAQs for common questions and issues. |
No information available | |
|
Feedback and Survey Tools Collects borrower feedback via automated surveys. |
No information available | |
|
Customer Portal Uptime SLA Service availability guarantee for borrower access interfaces. |
No information available | |
|
Loan Calculator Interactive tools for customers to assess loan terms and payments. |
No information available |
Security and Data Protection
(3 Yes /3 Known /10 Possible features)
|
Data Encryption at Rest & In Transit Protects all customer and transaction data using strong encryption. |
Commercial lending software aimed at banks follows industry security; data encryption is a banking standard. | |
|
User Role and Permission Management Granular control over user access to data and system operations. |
Enterprise-grade solution includes role management for relationship management and workflow. | |
|
Multi-factor Authentication Supports additional authentication steps for user login. |
No information available | |
|
Penetration Testing and Vulnerability Management Regular security testing and real-time vulnerability scanning. |
No information available | |
|
Incident Response Procedures Built-in protocols for detection and management of security incidents. |
No information available | |
|
Access Logging and Monitoring Logs all data access and system operations for audit. |
Banking software requires access logging for compliance and audit requirements. | |
|
Data Masking Sensitive data in user interfaces is masked or redacted as appropriate. |
No information available | |
|
Session Timeout & Auto Logout System automatically logs users out after predetermined inactivity. |
No information available | |
|
Disaster Recovery RTO Maximum time to restore system service after a disaster. |
No information available | |
|
End-user Device Security Security checks and controls for devices used by borrowers (e.g., mobile app integrity). |
No information available |
Scalability and Performance
(2 Yes /2 Known /10 Possible features)
|
Concurrent User Capacity Maximum number of simultaneous user sessions supported. |
No information available | |
|
Transaction Throughput Number of loan transactions processed per second under peak load. |
No information available | |
|
Scalable Infrastructure Supports cloud-native scaling or modular expansion on demand. |
Modern lending software for banks employs scalable cloud or hybrid infrastructure. | |
|
Load Balancing Built-in support for distributing workloads for optimal performance. |
No information available | |
|
High Availability Measures Redundancy and failover features for minimal downtime. |
Vendor addresses financial institutions that require high availability for commercial lending processes. | |
|
Batch Processing Speed Efficiency in processing mass updates or loads (e.g. end-of-day settlements). |
No information available | |
|
Elastic Resource Allocation Dynamically adjusts compute/storage based on workload. |
No information available | |
|
Latency for Key Operations Time taken for key user operations (e.g., disbursement). |
No information available | |
|
Automatic Scaling Rules Supports configuration of automatic scaling triggers. |
No information available | |
|
Disaster Recovery RPO Maximum allowable data loss (Recovery Point Objective) in the event of disaster. |
No information available |
Product Configuration and Customizability
(1 Yes /1 Known /10 Possible features)
|
Product Builder Graphical interface or tool to create new loan products with custom attributes. |
No information available | |
|
Interest and Fee Flexibility Configurable interest rate types, fee categories, and payment options. |
No information available | |
|
Rule-based Eligibility Criteria Supports dynamic qualification criteria and rule sets per product. |
No information available | |
|
Promotion and Discount Support Ability to configure temporary campaigns or interest discounts. |
No information available | |
|
Branch/Region Customization Different rules, terms, or offers by branch or geography. |
No information available | |
|
Multi-tenancy System can serve multiple subsidiaries or brands with separation. |
No information available | |
|
Version Control for Products Tracks changes and versions of loan product definitions. |
No information available | |
|
Loan Term Flexibility Support for custom and irregular repayment schedules. |
No information available | |
|
Workflow Customization Adjusts processing steps and approval flows without programming. |
Workflow and process automation are explicitly listed as customizable for loan origination. | |
|
Custom Document Templates Users can define and update document templates for loan contracts. |
No information available |
Deployment & Maintenance
(8 Yes /8 Known /10 Possible features)
|
Cloud-Readiness Available as a cloud-native SaaS, private cloud or on-premise solution. |
Jack Henry advertises cloud-based and on-premise deployment for its lending solutions. | |
|
Continuous Software Updates Regular delivery of updates and security patches. |
Major banking software provider; regular updates and security patches are an industry norm. | |
|
Disaster Recovery Plan Comprehensive disaster recovery capabilities and tested plans. |
Jack Henry discloses disaster recovery plans as a key feature for compliance with banking regulations. | |
|
Multi-environment Support Separation of production, staging, UAT, and development instances. |
Enterprise systems provide development, staging, and production environment separation as standard practice. | |
|
Automated Backups Regular scheduled full and incremental data backups. |
Scheduled, automated backups are a compliance and data retention standard in banking technology. | |
|
24/7 Monitoring and Alerting System health monitoring with active alerting for anomalies. |
24/7 system health monitoring is necessary for uptime guarantees in commercial lending platforms. | |
|
Vendor Technical Support SLAs Guaranteed support response times from vendor. |
No information available | |
|
In-app Help and Documentation Built-in help guides, user manuals and FAQs for end-users. |
No information available | |
|
Zero Downtime Deployments Upgrades/installations can be performed without impacting service. |
Enterprise-grade lending systems support near-zero or zero-downtime deployments for banking business continuity. | |
|
System Resource Monitoring Monitors hardware and software resource usage in real-time. |
System resource monitoring is a compliance and IT operational requirement for commercial lending systems. |
This data was generated by an AI system. Please check
with the supplier. While you are talking to them, remind them that they need
to update their entry.