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Alkami Platform from Alkami
A comprehensive digital banking platform offering retail and business banking functionalities, including account opening, financial management, bill payment, P2P transfers, and data analytics, all delivered through a modern, intuitive interface.
Product analysis by function
Digital Banking Platforms for Retail Banking
Online and mobile banking applications that allow customers to access their accounts, make transactions, and manage their finances remotely.
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User Experience & Interface
(10 Yes /10 Known /13 Possible features)
Mobile App Availability
Whether the platform offers a dedicated mobile application for iOS and Android devices
Yes - has this feature
Official Alkami documentation mentions mobile apps for both iOS and Android.
Responsive Web Design
Whether the web platform automatically adjusts to different screen sizes and devices
Yes - has this feature
Alkami emphasizes modern, responsive UI in marketing materials.
Biometric Authentication
Support for fingerprint, facial recognition, or other biometric login methods
Yes - has this feature
Biometric login (fingerprint & face unlock) shown in Alkami mobile app documentation.
UI Customization
Ability for users to personalize their dashboard, widgets, and interface elements
Yes - has this feature
User dashboard personalization and widget customization are supported per product demos.
Accessibility Compliance
Adherence to WCAG or similar accessibility standards for users with disabilities
Yes - has this feature
Alkami claims WCAG 2.0 accessibility compliance on its website.
Dark Mode Support
Option for users to switch to a dark color scheme to reduce eye strain
Yes - has this feature
Alkami UI offers dark mode option per user settings documentation.
Multi-language Support
Number of languages available for users to interact with the platform
No information available
Page Load Speed
Average time it takes for pages to load fully on the platform
No information available
Single Sign-On (SSO)
Ability to use one set of login credentials across multiple services or platforms
Yes - has this feature
Alkami supports SSO via SAML and OAuth for client institutions.
Push Notifications
Support for sending real-time alerts to users' devices
Yes - has this feature
Real-time push notifications available for transaction and security alerts.
In-app Chat Support
Live chat functionality for customer service directly within the platform
Yes - has this feature
In-app chat support available for banking clients and their customers.
Voice Banking Integration
Integration with voice assistants like Alexa, Google Assistant, or Siri
Yes - has this feature
Voice assistant integration with Alexa and Google Assistant announced in PR and materials.
User Satisfaction Score
Average rating from user feedback on experience and usability
No information available
Account Management
(11 Yes /11 Known /12 Possible features)
Real-time Balance Updates
Whether account balances are updated in real-time as transactions occur
Yes - has this feature
Balances update in real-time as part of Alkami platform features.
Transaction History Depth
How far back users can view their transaction history
No information available
Transaction Search
Ability to search through past transactions using various filters
Yes - has this feature
Transaction search with multiple filters is a key capability of Alkami.
Transaction Categorization
Automatic categorization of transactions (e.g., groceries, utilities)
Yes - has this feature
Automatic transaction categorization (PFM features) is included.
Multi-account Dashboard
Consolidated view of all accounts (checking, savings, loans, etc.) in one interface
Yes - has this feature
Multi-account view (checking/savings/loans) is a standard dashboard feature.
Account Nickname Customization
Ability for users to rename accounts with personalized labels
Yes - has this feature
Users can set custom nicknames per Alkami user guides.
Statement Generation
Ability to generate and download account statements for specific periods
Yes - has this feature
Statement downloading (PDF, CSV) available as per documentation.
Tax Document Access
Availability of tax-related documents (e.g., 1099-INT) within the platform
Yes - has this feature
Tax forms (like 1099-INT) are accessible online per Alkami compliance materials.
Account Closure
Self-service functionality to close accounts without visiting a branch
Yes - has this feature
Account closure requests available digitally (though subject to institution process).
Account Alerts
Customizable notifications for account activities (e.g., low balance)
Yes - has this feature
Customizable account alerts (balance, transactions, etc.) are configurable.
External Account Linking
Ability to connect and view accounts from other financial institutions
Yes - has this feature
External account aggregation (Plaid, Yodlee, etc.) for viewing external balances.
Account Opening
Ability to open new accounts entirely through the digital platform
Yes - has this feature
Account opening (retail & business) is available fully digital per Alkami site.
Payment & Transfer Capabilities
(10 Yes /10 Known /13 Possible features)
Internal Transfer Speed
How quickly transfers between accounts at the same bank are processed
No information available
External Transfer Options
Number of methods available for transferring to external accounts (ACH, wire, etc.)
No information available
Bill Pay Service
Functionality to schedule and manage payments to service providers and billers
Yes - has this feature
Bill pay function is core to Alkami, as listed in feature set.
P2P Payment Integration
Integration with peer-to-peer payment services (Zelle, Venmo, etc.)
Yes - has this feature
Alkami supports Zelle integration for P2P payments, as seen in client press releases.
Recurring Transfers
Ability to set up automatic, repeating transfers between accounts
Yes - has this feature
Recurring (scheduled) transfers supported via UI.
Transfer Limits
Maximum amount that can be transferred in a single transaction
No information available
International Wire Support
Ability to initiate and track international wire transfers
Yes - has this feature
International wires available if enabled by the FI on Alkami platform.
Real-time Payments
Support for instant payment networks like RTP or FedNow
Yes - has this feature
Integration with RTP and/or FedNow indicated in product updates.
QR Code Payments
Support for generating or scanning QR codes to initiate payments
Yes - has this feature
Integrated QR code payment supported in newer Alkami releases.
Mobile Check Deposit
Functionality to deposit checks by taking photos with a mobile device
Yes - has this feature
Mobile deposit feature demonstrated in marketing and app screenshots.
Bill Payment Reminders
Proactive notifications about upcoming bill payments
Yes - has this feature
Bill payment reminders via push/email/SMS supported.
Transfer Templates
Ability to save transfer details for frequent transactions
Yes - has this feature
Frequently used transfer templates are available for users.
Payment Status Tracking
Ability to track the status of payments and transfers in real-time
Yes - has this feature
Status tracking for pending/scheduled payments is included.
Security & Fraud Protection
(9 Yes /9 Known /13 Possible features)
Multi-factor Authentication
Requiring multiple forms of verification before granting account access
Yes - has this feature
Alkami requires MFA for user sign-in and key actions.
Encryption Level
Strength of encryption used to protect data (e.g., 128-bit, 256-bit)
No information available
Automatic Session Timeout
Whether the system automatically logs users out after a period of inactivity
Yes - has this feature
Session timeout after inactivity is part of Alkami's security controls.
Device Recognition
System can identify and flag logins from new or unrecognized devices
Yes - has this feature
Device registration, recognition and security challenge described in security documentation.
Fraud Monitoring
Active monitoring systems that detect and flag suspicious activities
Yes - has this feature
Fraud monitoring and behavioral analytics tools are advertised for FIs.
Transaction Verification
Secondary verification required for high-risk or unusual transactions
Yes - has this feature
Transaction verification and step-up authentication for high-risk actions included.
Card Controls
Ability to freeze/unfreeze cards, set usage limits, or restrict geographical usage
Yes - has this feature
Card freeze/unfreeze, spending limits and controls for issued cards are standard product features.
Security Alerts
Notifications for security-related events (password changes, logins, etc.)
Yes - has this feature
Security-related alerts (e.g., logins, password changes) are supported.
Vulnerability Testing Frequency
How often the platform undergoes security testing and assessments
No information available
Fraud Guarantee
Financial protection offered to customers in case of fraudulent transactions
Yes - has this feature
Fraud reimbursement for unauthorized transactions described in disclosures.
Privacy Controls
User options to control data sharing and privacy preferences
Yes - has this feature
User privacy controls and opt-outs are described in privacy policy and UI settings.
IP Blocking
Ability to block access from suspicious IP addresses or regions
No information available
Compliance Certifications
Number of security and compliance certifications held (PCI DSS, ISO 27001, etc.)
No information available
Personal Financial Management
(12 Yes /12 Known /14 Possible features)
Spending Analysis
Tools that analyze and visualize spending patterns across categories
Yes - has this feature
Spending analysis is part of Alkami's PFM feature set.
Budgeting Tools
Features that help users create and monitor budgets
Yes - has this feature
Budgeting functionality included within the PFM module.
Financial Goal Setting
Ability to set and track progress toward financial goals
Yes - has this feature
Users can set financial goals and subgoals, and track progress.
Net Worth Tracking
Calculation and visualization of overall financial position
Yes - has this feature
Net worth calculator view available for users with aggregated accounts.
Cash Flow Forecasting
Prediction of future account balances based on recurring transactions
Yes - has this feature
Cash flow forecasting based on history and planned transactions.
Automated Savings
Tools that automatically move money to savings based on rules or AI
Yes - has this feature
Automated rules-based savings features promoted in Alkami PFM modules.
Investment Tracking
Ability to monitor investment performance within the platform
Yes - has this feature
Investment account tracking (including external linked accounts) is included.
Financial Health Score
Personalized scoring system to assess overall financial wellbeing
Yes - has this feature
Alkami platform onboards users with financial health scoring methods.
Debt Payoff Planning
Tools to create and optimize strategies for debt reduction
Yes - has this feature
Debt payoff calculators and planning available in Alkami platform.
Bill Negotiation Services
Features that help users identify and reduce recurring expenses
Yes - has this feature
Bill negotiation and subscription management tools are available in enhanced PFM.
Tax Optimization Suggestions
Recommendations for minimizing tax liability based on spending and income
No information available
Financial Education Content
Availability of educational resources about financial topics
Yes - has this feature
Financial education content offered within platform resources and UI.
Subscription Tracking
Identification and management of recurring subscription payments
Yes - has this feature
Recurring subscription tracking is highlighted as a PFM feature.
Historical Data Range
How far back the PFM tools analyze financial history
No information available
Credit & Lending Features
(12 Yes /12 Known /13 Possible features)
Credit Score Access
Free access to credit score information within the platform
Yes - has this feature
Free credit score access offered via integration with bureaus.
Credit Score Simulator
Tools that show how different actions might affect credit scores
Yes - has this feature
Credit score simulator included in PFM module.
Loan Application Process
Ability to apply for loans entirely through the digital platform
Yes - has this feature
Online digital loan applications are a supported workflow.
Loan Application Speed
Average time from application submission to decision
No information available
Pre-qualification Tools
Features that assess eligibility for products without affecting credit score
Yes - has this feature
Pre-qualification workflow supported via soft credit check.
Loan Management
Tools to view, manage, and make extra payments on existing loans
Yes - has this feature
Users can view loan details, make extra payments, and manage loans online.
Credit Card Management
Specialized tools for managing credit card accounts and rewards
Yes - has this feature
Credit card management features and reward tracking are integrated for FIs offering cards.
Interest Rate Comparison
Features that compare available interest rates across products
Yes - has this feature
Interest rates and rate comparison tools offered as part of digital origination.
Debt Consolidation Tools
Resources to help combine multiple debts into a single loan
Yes - has this feature
Debt consolidation tools available in the platform.
Automatic Payment Options
Setup for automatic loan or credit card payments
Yes - has this feature
Automatic payment setup for loans and credit cards available.
Credit Limit Increase Requests
Self-service tools to request higher limits on credit products
Yes - has this feature
Credit limit increase request is possible for participating FIs through Alkami.
Personalized Loan Offers
Customized lending offers based on the customer's financial profile
Yes - has this feature
Personalized loan offers are generated based on user profile and history.
BNPL Integration
Integration with Buy Now, Pay Later services for purchases
Yes - has this feature
Buy Now, Pay Later integrations possible via FI configuration (e.g., with providers like Afterpay).
Customer Support & Service
(8 Yes /8 Known /13 Possible features)
In-app Chat Support
Live chat functionality directly within the platform
Yes - has this feature
In-app customer support chat is a noted feature.
AI Chatbot Assistance
Automated conversational interface for answering questions and solving issues
Yes - has this feature
AI chatbot (FAQ and support) demonstrated on client sites.
Video Banking
Ability to video conference with bank representatives
No information available
Co-browsing Support
Feature allowing support staff to see and navigate the customer's screen
No information available
Support Hours
Number of hours per day that live support is available
No information available
Self-service Knowledge Base
Searchable repository of help articles and guides
Yes - has this feature
Comprehensive searchable help and knowledge base available in the app and online.
Branch/ATM Locator
Tools to find nearby physical banking locations
Yes - has this feature
Branch/ATM locator map included in Alkami mobile and web app.
Appointment Scheduling
Ability to schedule in-person or virtual meetings with bank staff
Yes - has this feature
Appointment scheduling available for FIs that enable the feature.
Feedback Mechanisms
Tools for customers to provide input on the banking experience
Yes - has this feature
User feedback and survey tools built into digital banking experience.
Support Request Tracking
System for monitoring the status of customer service inquiries
Yes - has this feature
Open support tickets and check status within digital banking.
Average Response Time
Typical time to receive a response to support inquiries
No information available
Call-back Options
Feature allowing customers to request a call rather than waiting on hold
No information available
Social Media Support
Customer service available through social media channels
Yes - has this feature
Social media support (e.g., Twitter, Facebook) for banking clients available for participating FIs.
Integration & Connectivity
(9 Yes /9 Known /13 Possible features)
Open Banking API
Availability of APIs that allow third-party developers to build on the platform
Yes - has this feature
Open banking APIs available for FI and fintech integration.
External Account Aggregation
Ability to pull in data from accounts at other financial institutions
Yes - has this feature
External account aggregation is enabled via Plaid/Yodlee integrations.
Number of API Endpoints
Quantity of different API services available for integration
No information available
Digital Wallet Integration
Support for Apple Pay, Google Pay, Samsung Pay, etc.
Yes - has this feature
Digital wallet (Apple Pay, Google Pay, Samsung Pay) support for client-issued cards.
Personal Finance App Connectivity
Direct integration with budgeting and financial planning apps
Yes - has this feature
Direct connections to personal finance and budgeting apps are enabled by open banking APIs.
Accounting Software Integration
Ability to connect with QuickBooks, Xero, or other accounting systems
Yes - has this feature
Integration available for accounting packages (e.g., QuickBooks); often deployed for business banking.
eCommerce Platform Integration
Built-in connections to online shopping and payment platforms
Yes - has this feature
Integration with eCommerce platforms via APIs and widgets for business users.
Wearable Device Support
Banking functionality on smartwatches or other wearable technology
No information available
IoT Device Integration
Connectivity with Internet of Things devices for financial functions
No information available
Data Export Options
Number of formats available for exporting financial data (CSV, PDF, etc.)
No information available
Tax Software Integration
Direct connection to tax preparation software
Yes - has this feature
Tax prep software connection available for year-end forms.
Developer Sandbox
Testing environment for developers building on the platform
Yes - has this feature
Developer sandbox offered for banking clients and third-party devs.
Webhook Support
Ability to trigger automated actions in other systems based on banking events
Yes - has this feature
Webhooks for event-based integration are available for FIs.
Personalization & AI Capabilities
(12 Yes /12 Known /13 Possible features)
Personalized Insights
AI-generated observations about spending patterns and financial behavior
Yes - has this feature
Personalized spend insights and recommendations powered by Alkami's AI.
Product Recommendations
Personalized suggestions for financial products based on user profile
Yes - has this feature
Product recommendations for loans/cards are generated based on user data.
Predictive Cash Flow
AI forecasting of future account balances based on historical patterns
Yes - has this feature
Predictive cash flow and smart savings modules leverage AI/ML.
Smart Savings Features
AI-driven tools that automatically optimize savings based on spending patterns
Yes - has this feature
AI-driven smart savings features for optimizing transfers are part of Alkami's PFM.
Voice Banking Assistant
Natural language processing capabilities for voice-based banking
Yes - has this feature
Voice banking assistants are integrated for supported FIs.
Personalized Interface
Dynamic UI that adapts based on user behavior and preferences
Yes - has this feature
Dynamic UI adapts to user preferences and activities.
Financial Habit Recognition
AI identification of patterns in financial behavior
Yes - has this feature
Platform identifies financial habits and suggests better behaviors.
Anomaly Detection
AI systems that identify unusual transactions or patterns
Yes - has this feature
AI-powered anomaly detection in transaction monitoring advertised.
Smart Notification System
Contextual alerts based on user behavior and preferences
Yes - has this feature
Notification system offers contextual (smart) alerts.
Behavioral Analytics Capabilities
Advanced analysis of user interactions to improve experience
Yes - has this feature
Behavioral analytics underpin Alkami’s adaptive experiences.
Custom Financial Advice
Personalized financial guidance based on individual circumstances
Yes - has this feature
Personalized financial advice is generated via AI and PFM analytics.
Life Event Detection
AI recognition of major life changes from transaction patterns
Yes - has this feature
Platform detects life events (e.g., new mortgage, large deposit) from data.
Customer Segmentation Granularity
Number of distinct customer segments the AI can identify for personalization
No information available
Platform Technical Capabilities
(4 Yes /4 Known /14 Possible features)
System Uptime
Percentage of time the platform is operational and available
No information available
System Response Time
Average time for the system to respond to user requests
No information available
Concurrent User Capacity
Maximum number of simultaneous users the system can support
No information available
Disaster Recovery Time
Time required to restore service after a major outage
No information available
Update Frequency
How often the platform receives feature updates and improvements
No information available
Backward Compatibility
Whether updates maintain compatibility with older devices and OS versions
Yes - has this feature
Product documentation emphasizes continued support for older OS and device versions.
Cloud-based Architecture
Whether the platform uses cloud infrastructure versus on-premises
Yes - has this feature
Platform is cloud-native per company information and press releases.
Multi-region Deployment
Platform operation across multiple geographic regions for redundancy
Yes - has this feature
Multi-region deployment for high-availability and DR purposes.
Microservices Architecture
Use of modular, independently deployable services
Yes - has this feature
Architecture is based on microservices as described in CTO interviews and whitepapers.
Database Performance
Speed of database queries and transactions
No information available
API Rate Limits
Maximum number of API calls allowed per minute
No information available
Monitoring Coverage
Percentage of system components under active monitoring
No information available
Data Backup Frequency
How often system data is backed up
No information available
Automated Testing Coverage
Percentage of codebase covered by automated tests
No information available
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