Mobile App Availability
Whether the platform offers a dedicated mobile application for iOS and Android devices
Yes - has this feature

Banno Digital Platform offers a mobile app for iOS and Android as highlighted on their website and marketing materials.

Responsive Web Design
Whether the web platform automatically adjusts to different screen sizes and devices
Yes - has this feature

Responsive design is a core UX principle described in the product description, enabling use across all device types.

Biometric Authentication
Support for fingerprint, facial recognition, or other biometric login methods
Yes - has this feature

Biometric login options (fingerprint/face) are advertised as standard security measures in Banno's official documentation.

UI Customization
Ability for users to personalize their dashboard, widgets, and interface elements
Yes - has this feature

Users can customize dashboards and widgets, according to product demos and support documentation.

Accessibility Compliance
Adherence to WCAG or similar accessibility standards for users with disabilities
Yes - has this feature

Banno states accessibility compliance to WCAG Level AA; details in their documentation.

Dark Mode Support
Option for users to switch to a dark color scheme to reduce eye strain
Yes - has this feature

Dark mode is listed as a feature in recent product releases and user guides.

Multi-language Support
Number of languages available for users to interact with the platform

No information available

Page Load Speed
Average time it takes for pages to load fully on the platform

No information available

Single Sign-On (SSO)
Ability to use one set of login credentials across multiple services or platforms
Yes - has this feature

Banno supports SSO integration as part of its authentication stack.

Push Notifications
Support for sending real-time alerts to users' devices
Yes - has this feature

Push notifications are advertised for account activity and security events.

In-app Chat Support
Live chat functionality for customer service directly within the platform
Yes - has this feature

In-app chat support is available as 'conversational support' per their website.

Voice Banking Integration
Integration with voice assistants like Alexa, Google Assistant, or Siri
Yes - has this feature

Voice banking integrations (Alexa, Siri, Google) are referenced in platform documentation.

User Satisfaction Score
Average rating from user feedback on experience and usability

No information available

Real-time Balance Updates
Whether account balances are updated in real-time as transactions occur
Yes - has this feature

Account balances update in real time, as claimed repeatedly in marketing and technical information.

Transaction History Depth
How far back users can view their transaction history

No information available

Transaction Search
Ability to search through past transactions using various filters
Yes - has this feature

Full transaction search and filtering are demoed in product videos.

Transaction Categorization
Automatic categorization of transactions (e.g., groceries, utilities)
Yes - has this feature

Automatic categorization is among PFM tools described on the Banno platform page.

Multi-account Dashboard
Consolidated view of all accounts (checking, savings, loans, etc.) in one interface
Yes - has this feature

Multi-account dashboard views are provided in both mobile and web interfaces.

Account Nickname Customization
Ability for users to rename accounts with personalized labels
Yes - has this feature

Account nickname customization is available in account settings, according to user guides.

Statement Generation
Ability to generate and download account statements for specific periods
Yes - has this feature

Statement download/generation is provided for specified date ranges, as per support documentation.

Tax Document Access
Availability of tax-related documents (e.g., 1099-INT) within the platform
Yes - has this feature

Tax documents (e.g., 1099) are available through Banno's digital banking interfaces.

Account Closure
Self-service functionality to close accounts without visiting a branch
Not as far as we are aware.*

Account closure requires contacting the bank, not currently a self-service feature per support FAQ.

Account Alerts
Customizable notifications for account activities (e.g., low balance)
Yes - has this feature

Customizable account alerts are detailed in account notification settings.

External Account Linking
Ability to connect and view accounts from other financial institutions
Yes - has this feature

Platform provides external account linking and viewing via open banking APIs.

Account Opening
Ability to open new accounts entirely through the digital platform
Yes - has this feature

Digital account opening is a central feature per Banno marketing.

Internal Transfer Speed
How quickly transfers between accounts at the same bank are processed

No information available

External Transfer Options
Number of methods available for transferring to external accounts (ACH, wire, etc.)

No information available

Bill Pay Service
Functionality to schedule and manage payments to service providers and billers
Yes - has this feature

Bill pay for utilities and service providers is included in standard features.

P2P Payment Integration
Integration with peer-to-peer payment services (Zelle, Venmo, etc.)
Yes - has this feature

Zelle P2P payment integration is provided and advertised.

Recurring Transfers
Ability to set up automatic, repeating transfers between accounts
Yes - has this feature

Recurring transfers can be scheduled between accounts, as documented in product help.

Transfer Limits
Maximum amount that can be transferred in a single transaction

No information available

International Wire Support
Ability to initiate and track international wire transfers
Yes - has this feature

International wire transfer support is mentioned as a feature, subject to FI enablement.

Real-time Payments
Support for instant payment networks like RTP or FedNow
Yes - has this feature

Real-time payments (RTP) are supported via integration with Jack Henry's JHA PayCenter.

QR Code Payments
Support for generating or scanning QR codes to initiate payments

No information available

Mobile Check Deposit
Functionality to deposit checks by taking photos with a mobile device
Yes - has this feature

Mobile check deposit is a standard capability per Banno app feature list.

Bill Payment Reminders
Proactive notifications about upcoming bill payments
Yes - has this feature

Bill pay reminders/alerts are sent via push notification or SMS.

Transfer Templates
Ability to save transfer details for frequent transactions
Yes - has this feature

Users can save recurring payment and transfer templates.

Payment Status Tracking
Ability to track the status of payments and transfers in real-time
Yes - has this feature

Payment and transfer status is tracked in the transaction history section.

Multi-factor Authentication
Requiring multiple forms of verification before granting account access
Yes - has this feature

Multi-factor authentication is a mandatory feature for all digital access.

Encryption Level
Strength of encryption used to protect data (e.g., 128-bit, 256-bit)

No information available

Automatic Session Timeout
Whether the system automatically logs users out after a period of inactivity
Yes - has this feature

Session timeouts for inactivity are enabled by default.

Device Recognition
System can identify and flag logins from new or unrecognized devices
Yes - has this feature

Platform recognizes new/unregistered devices and triggers step-up authentication.

Fraud Monitoring
Active monitoring systems that detect and flag suspicious activities
Yes - has this feature

Active monitoring for suspicious or fraudulent activities is advertised as part of Banno's security suite.

Transaction Verification
Secondary verification required for high-risk or unusual transactions
Yes - has this feature

High-risk transactions prompt secondary verification (e.g., one-time passcode).

Card Controls
Ability to freeze/unfreeze cards, set usage limits, or restrict geographical usage
Yes - has this feature

Card controls (block, unfreeze, limits) available in platform and app.

Security Alerts
Notifications for security-related events (password changes, logins, etc.)
Yes - has this feature

Security alerts sent for logins, password changes, suspicious activity, etc.

Vulnerability Testing Frequency
How often the platform undergoes security testing and assessments

No information available

Fraud Guarantee
Financial protection offered to customers in case of fraudulent transactions
Not as far as we are aware.*

No explicit 'fraud guarantee' (customer restitution) mentioned in their documentation.

Privacy Controls
User options to control data sharing and privacy preferences
Yes - has this feature

Users can adjust privacy and data sharing settings per platform controls.

IP Blocking
Ability to block access from suspicious IP addresses or regions
Yes - has this feature

IP and region-based blocking is part of Banno's security features as per technical documentation.

Compliance Certifications
Number of security and compliance certifications held (PCI DSS, ISO 27001, etc.)

No information available

Spending Analysis
Tools that analyze and visualize spending patterns across categories
Yes - has this feature

Spending analysis and visualization tools are shown in platform overviews and PFM module descriptions.

Budgeting Tools
Features that help users create and monitor budgets
Yes - has this feature

Budgeting features included in the integrated PFM tools.

Financial Goal Setting
Ability to set and track progress toward financial goals
Yes - has this feature

Financial goal setting and progress tracking are part of the PFM suite.

Net Worth Tracking
Calculation and visualization of overall financial position
Yes - has this feature

Net worth tracking is enabled via aggregation of accounts and assets.

Cash Flow Forecasting
Prediction of future account balances based on recurring transactions
Yes - has this feature

Cash flow forecasting tools are present in the PFM modules.

Automated Savings
Tools that automatically move money to savings based on rules or AI
Yes - has this feature

Automated savings via transfer rules are supported by Banno.

Investment Tracking
Ability to monitor investment performance within the platform
Yes - has this feature

Banno enables investment account aggregation and tracking where bank supports it.

Financial Health Score
Personalized scoring system to assess overall financial wellbeing

No information available

Debt Payoff Planning
Tools to create and optimize strategies for debt reduction
Yes - has this feature

Debt payoff planning is part of the financial planning tools discussed in user documentation.

Bill Negotiation Services
Features that help users identify and reduce recurring expenses

No information available

Tax Optimization Suggestions
Recommendations for minimizing tax liability based on spending and income

No information available

Financial Education Content
Availability of educational resources about financial topics
Yes - has this feature

Educational content, articles, and guides are available in-app and on the web platform.

Subscription Tracking
Identification and management of recurring subscription payments
Yes - has this feature

Subscription tracking and management are possible via spending analysis within PFM.

Historical Data Range
How far back the PFM tools analyze financial history

No information available

Credit Score Access
Free access to credit score information within the platform
Yes - has this feature

Credit score access is a commonly integrated third-party module in Banno, as listed on their integrations page.

Credit Score Simulator
Tools that show how different actions might affect credit scores

No information available

Loan Application Process
Ability to apply for loans entirely through the digital platform
Yes - has this feature

Loan application is fully digital as touted on the platform's marketing.

Loan Application Speed
Average time from application submission to decision

No information available

Pre-qualification Tools
Features that assess eligibility for products without affecting credit score

No information available

Loan Management
Tools to view, manage, and make extra payments on existing loans
Yes - has this feature

Loan management, including extra payment, is accessible in Banno's account management.

Credit Card Management
Specialized tools for managing credit card accounts and rewards
Yes - has this feature

Credit card management (transactions, limits, rewards) is supported natively.

Interest Rate Comparison
Features that compare available interest rates across products
Yes - has this feature

Interest rate comparison tools are available for users seeking new accounts/loans.

Debt Consolidation Tools
Resources to help combine multiple debts into a single loan

No information available

Automatic Payment Options
Setup for automatic loan or credit card payments
Yes - has this feature

Automatic payment options are a standard offering for loans/credit cards.

Credit Limit Increase Requests
Self-service tools to request higher limits on credit products
Yes - has this feature

Users can request credit limit increases via digital banking interface.

Personalized Loan Offers
Customized lending offers based on the customer's financial profile
Yes - has this feature

Personalized loan offers displayed based on user profile and eligibility.

BNPL Integration
Integration with Buy Now, Pay Later services for purchases

No information available

In-app Chat Support
Live chat functionality directly within the platform
Yes - has this feature

In-app/live chat is repeatedly highlighted as a customer service feature.

AI Chatbot Assistance
Automated conversational interface for answering questions and solving issues
Yes - has this feature

AI-powered support chatbot is demonstrated in product materials.

Video Banking
Ability to video conference with bank representatives

No information available

Co-browsing Support
Feature allowing support staff to see and navigate the customer's screen

No information available

Support Hours
Number of hours per day that live support is available

No information available

Self-service Knowledge Base
Searchable repository of help articles and guides
Yes - has this feature

A searchable online help/knowledge base is referenced on vendor website.

Branch/ATM Locator
Tools to find nearby physical banking locations
Yes - has this feature

Branch/ATM locator tools are accessible in mobile/web platforms.

Appointment Scheduling
Ability to schedule in-person or virtual meetings with bank staff
Yes - has this feature

Users can schedule appointments with representatives via the platform.

Feedback Mechanisms
Tools for customers to provide input on the banking experience
Yes - has this feature

Feedback tools are embedded within the product interface for customer input.

Support Request Tracking
System for monitoring the status of customer service inquiries
Yes - has this feature

Support ticket/request tracking is built into the support module.

Average Response Time
Typical time to receive a response to support inquiries

No information available

Call-back Options
Feature allowing customers to request a call rather than waiting on hold

No information available

Social Media Support
Customer service available through social media channels

No information available

Open Banking API
Availability of APIs that allow third-party developers to build on the platform
Yes - has this feature

Open Banking API is a core part of the platform's integration model.

External Account Aggregation
Ability to pull in data from accounts at other financial institutions
Yes - has this feature

External account aggregation is provided via open banking and direct integration.

Number of API Endpoints
Quantity of different API services available for integration

No information available

Digital Wallet Integration
Support for Apple Pay, Google Pay, Samsung Pay, etc.
Yes - has this feature

Digital wallet integration includes Apple Pay and Google Pay, as per feature lists.

Personal Finance App Connectivity
Direct integration with budgeting and financial planning apps
Yes - has this feature

Supports connectivity with personal finance apps (e.g., Mint) using APIs and aggregation.

Accounting Software Integration
Ability to connect with QuickBooks, Xero, or other accounting systems
Yes - has this feature

Integration with accounting systems (e.g., QuickBooks) available for business users.

eCommerce Platform Integration
Built-in connections to online shopping and payment platforms
Yes - has this feature

eCommerce platform integrations are referenced for business banking users.

Wearable Device Support
Banking functionality on smartwatches or other wearable technology
Yes - has this feature

Banno app supports some smartwatch functionality (Apple Watch integration confirmed).

IoT Device Integration
Connectivity with Internet of Things devices for financial functions

No information available

Data Export Options
Number of formats available for exporting financial data (CSV, PDF, etc.)

No information available

Tax Software Integration
Direct connection to tax preparation software
Yes - has this feature

Direct export to TurboTax and similar is documented in product FAQ.

Developer Sandbox
Testing environment for developers building on the platform
Yes - has this feature

Developer sandbox access for clients and third parties is available via Jack Henry developer portal.

Webhook Support
Ability to trigger automated actions in other systems based on banking events
Yes - has this feature

Webhook/event support is available for integrations and custom actions.

Personalized Insights
AI-generated observations about spending patterns and financial behavior
Yes - has this feature

Personalized insights are generated using AI for user financial behaviors.

Product Recommendations
Personalized suggestions for financial products based on user profile
Yes - has this feature

AI-based product recommendations appear in user dashboard based on profile.

Predictive Cash Flow
AI forecasting of future account balances based on historical patterns
Yes - has this feature

Predictive cash flow forecasting is part of PFM/AI-driven analytics.

Smart Savings Features
AI-driven tools that automatically optimize savings based on spending patterns
Yes - has this feature

Smart savings via AI is included in automated savings features.

Voice Banking Assistant
Natural language processing capabilities for voice-based banking
Yes - has this feature

Voice-based assistant features for natural language interactions exist, as in Alexa/Siri demo integration.

Personalized Interface
Dynamic UI that adapts based on user behavior and preferences
Yes - has this feature

The platform UI adapts to user behavior and preferences, enabling dynamic personalization.

Financial Habit Recognition
AI identification of patterns in financial behavior
Yes - has this feature

AI identifies and surfaces regular spending/saving habits for the user.

Anomaly Detection
AI systems that identify unusual transactions or patterns
Yes - has this feature

Anomaly detection is part of Banno's suite for both security and financial behavior monitoring.

Smart Notification System
Contextual alerts based on user behavior and preferences
Yes - has this feature

User-notification system adapts to behavioral context and preferences.

Behavioral Analytics Capabilities
Advanced analysis of user interactions to improve experience
Yes - has this feature

Behavioral analytics is integral to improving Banno UX and platform optimization.

Custom Financial Advice
Personalized financial guidance based on individual circumstances
Yes - has this feature

Banno provides personalized financial tips/advice based on user profile and data.

Life Event Detection
AI recognition of major life changes from transaction patterns

No information available

Customer Segmentation Granularity
Number of distinct customer segments the AI can identify for personalization

No information available

System Uptime
Percentage of time the platform is operational and available

No information available

System Response Time
Average time for the system to respond to user requests

No information available

Concurrent User Capacity
Maximum number of simultaneous users the system can support

No information available

Disaster Recovery Time
Time required to restore service after a major outage

No information available

Update Frequency
How often the platform receives feature updates and improvements

No information available

Backward Compatibility
Whether updates maintain compatibility with older devices and OS versions
Yes - has this feature

Backward compatibility is stressed for all mobile/web updates (older iOS/Android/desktop OS support).

Cloud-based Architecture
Whether the platform uses cloud infrastructure versus on-premises
Yes - has this feature

Public documentation indicates cloud-based infrastructure with AWS and Azure reliance.

Multi-region Deployment
Platform operation across multiple geographic regions for redundancy
Yes - has this feature

Multi-region deployment is a part of their uptime and disaster recovery strategy.

Microservices Architecture
Use of modular, independently deployable services
Yes - has this feature

Banno uses a microservices architecture, per developer documentation.

Database Performance
Speed of database queries and transactions

No information available

API Rate Limits
Maximum number of API calls allowed per minute

No information available

Monitoring Coverage
Percentage of system components under active monitoring

No information available

Data Backup Frequency
How often system data is backed up

No information available

Automated Testing Coverage
Percentage of codebase covered by automated tests

No information available