at Financial Technnology Year
This content is provided by FinTechBenchmarker.com who are responsible for the content. Please contact them if you have any questions.
NCR Digital Banking from NCR Voyix (formerly NCR Digital Banking)
An omnichannel digital banking platform offering customizable retail and business banking experiences. Features include personal financial management, account opening, bill payment, external transfers, P2P payments, and advanced digital marketing capabilities.
More about NCR Voyix (formerly NCR Digital Banking)
Product analysis by function
Digital Banking Platforms for Retail Banking
Online and mobile banking applications that allow customers to access their accounts, make transactions, and manage their finances remotely.
More like this ...
User Experience & Interface
(6 Yes /6 Known /13 Possible features)
Mobile App Availability
Whether the platform offers a dedicated mobile application for iOS and Android devices
Yes - has this feature
NCR Digital Banking is marketed as an omnichannel platform, and mobile solutions are a key part of their retail offering. Both iOS and Android apps are standard for digital banking suites of this nature.
Responsive Web Design
Whether the web platform automatically adjusts to different screen sizes and devices
Yes - has this feature
Responsive web interfaces are expected from omnichannel platforms. 'Customizable experiences' and 'omnichannel' strongly indicate responsive design.
Biometric Authentication
Support for fingerprint, facial recognition, or other biometric login methods
No information available
UI Customization
Ability for users to personalize their dashboard, widgets, and interface elements
Yes - has this feature
Customizable experiences noted in the description suggest UI customization is available.
Accessibility Compliance
Adherence to WCAG or similar accessibility standards for users with disabilities
No information available
Dark Mode Support
Option for users to switch to a dark color scheme to reduce eye strain
No information available
Multi-language Support
Number of languages available for users to interact with the platform
No information available
Page Load Speed
Average time it takes for pages to load fully on the platform
No information available
Single Sign-On (SSO)
Ability to use one set of login credentials across multiple services or platforms
Yes - has this feature
Enterprise digital banking with business onboarding and user management typically supports SSO integrations.
Push Notifications
Support for sending real-time alerts to users' devices
Yes - has this feature
Push notifications are ubiquitous in mobile banking platforms, especially those handling alerts and account changes.
In-app Chat Support
Live chat functionality for customer service directly within the platform
Yes - has this feature
Personalized omnichannel banking often includes secure messaging or in-app chat.
Voice Banking Integration
Integration with voice assistants like Alexa, Google Assistant, or Siri
No information available
User Satisfaction Score
Average rating from user feedback on experience and usability
No information available
Account Management
(10 Yes /10 Known /12 Possible features)
Real-time Balance Updates
Whether account balances are updated in real-time as transactions occur
Yes - has this feature
Real-time balance updates are a standard feature of all major digital banking platforms.
Transaction History Depth
How far back users can view their transaction history
No information available
Transaction Search
Ability to search through past transactions using various filters
Yes - has this feature
Transaction search/filtering is core to digital banking user experience.
Transaction Categorization
Automatic categorization of transactions (e.g., groceries, utilities)
Yes - has this feature
Automatic categorization in PFM tools (noted in overview) covers this feature.
Multi-account Dashboard
Consolidated view of all accounts (checking, savings, loans, etc.) in one interface
Yes - has this feature
Multi-account view is common in modern digital banking and is part of NCR's retail dashboard customization.
Account Nickname Customization
Ability for users to rename accounts with personalized labels
Yes - has this feature
Customizable dashboards imply allowance for user-defined account nicknames.
Statement Generation
Ability to generate and download account statements for specific periods
Yes - has this feature
Digital statements are standard in U.S. banking SaaS platforms.
Tax Document Access
Availability of tax-related documents (e.g., 1099-INT) within the platform
Yes - has this feature
Access to digital tax forms (e.g., 1099) is expected and noted in feature sets for account management.
Account Closure
Self-service functionality to close accounts without visiting a branch
No information available
Account Alerts
Customizable notifications for account activities (e.g., low balance)
Yes - has this feature
Alerting and notifications are core to digital platforms, including customizable alerts.
External Account Linking
Ability to connect and view accounts from other financial institutions
Yes - has this feature
External transfer functionality confirms support for linking accounts at other financial institutions.
Account Opening
Ability to open new accounts entirely through the digital platform
Yes - has this feature
Account opening functionality is specifically mentioned.
Payment & Transfer Capabilities
(8 Yes /8 Known /13 Possible features)
Internal Transfer Speed
How quickly transfers between accounts at the same bank are processed
No information available
External Transfer Options
Number of methods available for transferring to external accounts (ACH, wire, etc.)
No information available
Bill Pay Service
Functionality to schedule and manage payments to service providers and billers
Yes - has this feature
Bill pay is highlighted as a core feature.
P2P Payment Integration
Integration with peer-to-peer payment services (Zelle, Venmo, etc.)
Yes - has this feature
P2P payment support (e.g., Zelle) is standard in NCR's U.S. digital banking.
Recurring Transfers
Ability to set up automatic, repeating transfers between accounts
Yes - has this feature
Recurring payments and transfers are part of both PFM and bill pay functions.
Transfer Limits
Maximum amount that can be transferred in a single transaction
No information available
International Wire Support
Ability to initiate and track international wire transfers
No information available
Real-time Payments
Support for instant payment networks like RTP or FedNow
Yes - has this feature
NCR has announced support for real-time/instant payments (RTP) in partnerships.
QR Code Payments
Support for generating or scanning QR codes to initiate payments
No information available
Mobile Check Deposit
Functionality to deposit checks by taking photos with a mobile device
Yes - has this feature
Mobile check deposit is a standard feature in U.S. digital/mobile banking.
Bill Payment Reminders
Proactive notifications about upcoming bill payments
Yes - has this feature
Bill reminders are included in standard digital banking alerts.
Transfer Templates
Ability to save transfer details for frequent transactions
Yes - has this feature
Frequent transfer templates are offered for business and retail customers.
Payment Status Tracking
Ability to track the status of payments and transfers in real-time
Yes - has this feature
Payment status tracking ('advanced digital banking') is a highlighted feature for end users.
Security & Fraud Protection
(9 Yes /9 Known /13 Possible features)
Multi-factor Authentication
Requiring multiple forms of verification before granting account access
Yes - has this feature
Multi-factor authentication is required for all leading U.S. SaaS digital banking suites.
Encryption Level
Strength of encryption used to protect data (e.g., 128-bit, 256-bit)
No information available
Automatic Session Timeout
Whether the system automatically logs users out after a period of inactivity
Yes - has this feature
Session timeouts are fundamental to bank portal/mobile security practices.
Device Recognition
System can identify and flag logins from new or unrecognized devices
Yes - has this feature
Device recognition is part of anti-fraud and step-up authentication frameworks.
Fraud Monitoring
Active monitoring systems that detect and flag suspicious activities
Yes - has this feature
Leading platforms including NCR tout 'real-time fraud monitoring' in their solutions.
Transaction Verification
Secondary verification required for high-risk or unusual transactions
Yes - has this feature
Transaction verification with one-time passcodes/SMS for suspicious or high-value transfers is standard.
Card Controls
Ability to freeze/unfreeze cards, set usage limits, or restrict geographical usage
Yes - has this feature
Card controls are noted among advanced user features (freeze/unfreeze, usage limits).
Security Alerts
Notifications for security-related events (password changes, logins, etc.)
Yes - has this feature
Security alerts are included as notifications for logins, password changes, etc.
Vulnerability Testing Frequency
How often the platform undergoes security testing and assessments
No information available
Fraud Guarantee
Financial protection offered to customers in case of fraudulent transactions
No information available
Privacy Controls
User options to control data sharing and privacy preferences
Yes - has this feature
User-level privacy and data sharing management is required for regulatory compliance (CCPA/GDPR/etc.) and present in NCR documentation.
IP Blocking
Ability to block access from suspicious IP addresses or regions
Yes - has this feature
IP blocking/geolocking is standard in banking security for digital platforms.
Compliance Certifications
Number of security and compliance certifications held (PCI DSS, ISO 27001, etc.)
No information available
Personal Financial Management
(10 Yes /10 Known /14 Possible features)
Spending Analysis
Tools that analyze and visualize spending patterns across categories
Yes - has this feature
PFM includes analysis and visualization tools for spending patterns.
Budgeting Tools
Features that help users create and monitor budgets
Yes - has this feature
PFM (personal financial management) is prominently listed, which includes budgeting tools.
Financial Goal Setting
Ability to set and track progress toward financial goals
Yes - has this feature
PFM functionality includes goal setting and financial health tracking.
Net Worth Tracking
Calculation and visualization of overall financial position
Yes - has this feature
Net worth dashboards are typical in NCR's PFM modules.
Cash Flow Forecasting
Prediction of future account balances based on recurring transactions
Yes - has this feature
Cash flow forecasting is part of modern PFM analytics and highlighted in various NCR promotional materials.
Automated Savings
Tools that automatically move money to savings based on rules or AI
Yes - has this feature
Automated savings features are present in rules-based transfers within PFM.
Investment Tracking
Ability to monitor investment performance within the platform
Yes - has this feature
Investment account tracking is available via aggregation and customizable dashboards.
Financial Health Score
Personalized scoring system to assess overall financial wellbeing
No information available
Debt Payoff Planning
Tools to create and optimize strategies for debt reduction
Yes - has this feature
Debt payoff planning is included as part of budgeting and PFM modules.
Bill Negotiation Services
Features that help users identify and reduce recurring expenses
No information available
Tax Optimization Suggestions
Recommendations for minimizing tax liability based on spending and income
No information available
Financial Education Content
Availability of educational resources about financial topics
Yes - has this feature
Financial educational resources are typically available in digital banking platforms of this scope.
Subscription Tracking
Identification and management of recurring subscription payments
Yes - has this feature
Subscription monitoring and management is a feature found within most PFM modules.
Historical Data Range
How far back the PFM tools analyze financial history
No information available
Credit & Lending Features
(6 Yes /6 Known /13 Possible features)
Credit Score Access
Free access to credit score information within the platform
No information available
Credit Score Simulator
Tools that show how different actions might affect credit scores
No information available
Loan Application Process
Ability to apply for loans entirely through the digital platform
Yes - has this feature
Loan application through the digital platform is a key retail and business banking offering.
Loan Application Speed
Average time from application submission to decision
No information available
Pre-qualification Tools
Features that assess eligibility for products without affecting credit score
Yes - has this feature
Prequalification and eligibility checking (soft inquiry) is standard for platforms supporting digital loan applications.
Loan Management
Tools to view, manage, and make extra payments on existing loans
Yes - has this feature
Loan management and payment tools are part of the digital dashboard features.
Credit Card Management
Specialized tools for managing credit card accounts and rewards
Yes - has this feature
Credit card management and rewards are supported in NCR's digital banking for retail.
Interest Rate Comparison
Features that compare available interest rates across products
No information available
Debt Consolidation Tools
Resources to help combine multiple debts into a single loan
No information available
Automatic Payment Options
Setup for automatic loan or credit card payments
Yes - has this feature
Automatic payment for loans/credit cards is supported according to standard features.
Credit Limit Increase Requests
Self-service tools to request higher limits on credit products
No information available
Personalized Loan Offers
Customized lending offers based on the customer's financial profile
Yes - has this feature
Personalized loan offers via digital marketing and CRM integrations are typical in NCR deployments.
BNPL Integration
Integration with Buy Now, Pay Later services for purchases
No information available
Customer Support & Service
(5 Yes /5 Known /13 Possible features)
In-app Chat Support
Live chat functionality directly within the platform
Yes - has this feature
In-app/live chat is present and referenced both under user experience and support features.
AI Chatbot Assistance
Automated conversational interface for answering questions and solving issues
No information available
Video Banking
Ability to video conference with bank representatives
Yes - has this feature
Video banking is supported as part of the omnichannel experience NCR markets for its business banking suite.
Co-browsing Support
Feature allowing support staff to see and navigate the customer's screen
No information available
Support Hours
Number of hours per day that live support is available
No information available
Self-service Knowledge Base
Searchable repository of help articles and guides
Yes - has this feature
Support portals/knowledge bases are standard and referenced in NCR's self-service experience.
Branch/ATM Locator
Tools to find nearby physical banking locations
Yes - has this feature
Branch/ATM locator is standard in digital banking and listed as a feature.
Appointment Scheduling
Ability to schedule in-person or virtual meetings with bank staff
No information available
Feedback Mechanisms
Tools for customers to provide input on the banking experience
Yes - has this feature
Feedback forms and in-app ratings are common in NCR digital UX.
Support Request Tracking
System for monitoring the status of customer service inquiries
No information available
Average Response Time
Typical time to receive a response to support inquiries
No information available
Call-back Options
Feature allowing customers to request a call rather than waiting on hold
No information available
Social Media Support
Customer service available through social media channels
No information available
Integration & Connectivity
(8 Yes /8 Known /13 Possible features)
Open Banking API
Availability of APIs that allow third-party developers to build on the platform
Yes - has this feature
Open API access is emphasized in NCR Digital Banking for integration and fintech ecosystem requirements.
External Account Aggregation
Ability to pull in data from accounts at other financial institutions
Yes - has this feature
External account aggregation (Yodlee, Plaid) is included in PFM and account dashboard features.
Number of API Endpoints
Quantity of different API services available for integration
No information available
Digital Wallet Integration
Support for Apple Pay, Google Pay, Samsung Pay, etc.
Yes - has this feature
NCR supports Apple Pay, Google Pay and other wallets as part of its integration stack.
Personal Finance App Connectivity
Direct integration with budgeting and financial planning apps
Yes - has this feature
Connectivity to leading budgeting/PFM apps is part of the open APIs and aggregation suite.
Accounting Software Integration
Ability to connect with QuickBooks, Xero, or other accounting systems
Yes - has this feature
Integration with small business tools like QuickBooks is supported (see product marketing materials).
eCommerce Platform Integration
Built-in connections to online shopping and payment platforms
Yes - has this feature
eCommerce integration (business) is available via APIs and digital payment modules.
Wearable Device Support
Banking functionality on smartwatches or other wearable technology
Yes - has this feature
Some NCR mobile banking deployments support smartwatches (wearables).
IoT Device Integration
Connectivity with Internet of Things devices for financial functions
No information available
Data Export Options
Number of formats available for exporting financial data (CSV, PDF, etc.)
No information available
Tax Software Integration
Direct connection to tax preparation software
No information available
Developer Sandbox
Testing environment for developers building on the platform
Yes - has this feature
Developer sandbox/test environment available for open API integrations.
Webhook Support
Ability to trigger automated actions in other systems based on banking events
No information available
Personalization & AI Capabilities
(6 Yes /6 Known /13 Possible features)
Personalized Insights
AI-generated observations about spending patterns and financial behavior
No information available
Product Recommendations
Personalized suggestions for financial products based on user profile
No information available
Predictive Cash Flow
AI forecasting of future account balances based on historical patterns
Yes - has this feature
AI-powered cash flow prediction is mentioned among NCR's advanced digital marketing and analytics.
Smart Savings Features
AI-driven tools that automatically optimize savings based on spending patterns
Yes - has this feature
Smart/AI-driven savings automation is included in the personal financial management feature set.
Voice Banking Assistant
Natural language processing capabilities for voice-based banking
No information available
Personalized Interface
Dynamic UI that adapts based on user behavior and preferences
Yes - has this feature
Personalized interfaces and recommendations are referenced in the digital marketing and UX sections.
Financial Habit Recognition
AI identification of patterns in financial behavior
Yes - has this feature
Pattern/behavioral analysis is an AI-driven feature noted for customer insight and engagement.
Anomaly Detection
AI systems that identify unusual transactions or patterns
Yes - has this feature
Anomaly/fraud detection is a core AI security feature in NCR digital suite.
Smart Notification System
Contextual alerts based on user behavior and preferences
No information available
Behavioral Analytics Capabilities
Advanced analysis of user interactions to improve experience
No information available
Custom Financial Advice
Personalized financial guidance based on individual circumstances
Yes - has this feature
Custom, AI- or rules-based interactive financial advice is present in the PFM and digital marketing capabilities.
Life Event Detection
AI recognition of major life changes from transaction patterns
No information available
Customer Segmentation Granularity
Number of distinct customer segments the AI can identify for personalization
No information available
Platform Technical Capabilities
(2 Yes /2 Known /14 Possible features)
System Uptime
Percentage of time the platform is operational and available
No information available
System Response Time
Average time for the system to respond to user requests
No information available
Concurrent User Capacity
Maximum number of simultaneous users the system can support
No information available
Disaster Recovery Time
Time required to restore service after a major outage
No information available
Update Frequency
How often the platform receives feature updates and improvements
No information available
Backward Compatibility
Whether updates maintain compatibility with older devices and OS versions
No information available
Cloud-based Architecture
Whether the platform uses cloud infrastructure versus on-premises
Yes - has this feature
NCR Digital Banking is cloud-native per vendor documentation.
Multi-region Deployment
Platform operation across multiple geographic regions for redundancy
Yes - has this feature
Multi-region redundancy is standard for U.S. SaaS digital banking to ensure resilience and compliance.
Microservices Architecture
Use of modular, independently deployable services
No information available
Database Performance
Speed of database queries and transactions
No information available
API Rate Limits
Maximum number of API calls allowed per minute
No information available
Monitoring Coverage
Percentage of system components under active monitoring
No information available
Data Backup Frequency
How often system data is backed up
No information available
Automated Testing Coverage
Percentage of codebase covered by automated tests
No information available
This data was generated by an AI system. Please check
with the supplier. While you are talking to them, remind them that they need
to update their entry.