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SilverLake System from Jack Henry & Associates
Comprehensive core processing system for retail banking with integrated digital banking, payments processing, customer relationship management, lending automation, real-time transaction processing, and regulatory compliance features.
More about Jack Henry & Associates
Product analysis by function
Core Banking Systems for Retail Banking
Central processing systems that manage daily banking operations, including account management, transaction processing, and customer information.
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Core Banking Features
(10 Yes /10 Known /12 Possible features)
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Account Management Ability to create, modify, and close different types of customer accounts (checking, savings, term deposits) |
SilverLake System is a comprehensive core processing system that includes account management capabilities for various account types including checking, savings, and term deposits. | |
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Transaction Processing Processing of deposits, withdrawals, transfers, and other financial transactions with proper logging |
Real-time transaction processing is explicitly mentioned as a core feature, enabling processing of deposits, withdrawals, transfers, and other financial transactions. | |
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Transactions Per Second Maximum number of financial transactions the system can process per second |
No information available | |
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Interest Calculation Automated calculation and application of interest for deposit and loan accounts |
As a comprehensive core banking system, SilverLake would include automated interest calculation functionality for deposit and loan accounts. | |
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Batch Processing Ability to handle end-of-day/month batch processes for account updates and reconciliation |
Core banking systems like SilverLake typically include batch processing capabilities for end-of-day reconciliation and account updates. | |
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Multi-Currency Support Support for accounts and transactions in multiple currencies |
No information available | |
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Fee Management Configuration and automated application of various banking fees and charges |
Fee management is a standard component of core banking systems like SilverLake for configuring and applying various banking fees and charges. | |
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Standing Instructions Setup and management of recurring payments and automated transfers |
Standing instructions for recurring payments and automated transfers would be included in a comprehensive core system like SilverLake. | |
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Account Statements Generation of periodic account statements with transaction history |
Account statement generation is a fundamental feature of any core banking system. | |
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Overdraft Facilities Management of overdraft limits, fees, and authorization |
As a retail banking core system, SilverLake would include overdraft facilities management including limits and fees. | |
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Dormant Account Handling Automated identification and management of inactive accounts |
Dormant account handling would be included as a standard regulatory requirement for core banking systems. | |
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Product Configuration Flexibility to define and modify banking products and associated rules |
SilverLake likely offers flexibility to define and modify banking products and associated rules as this is standard for modern core banking platforms. |
Customer Management
(9 Yes /9 Known /11 Possible features)
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Customer Information Management Comprehensive customer profile management including demographics, contact details, and preferences |
Customer relationship management is explicitly mentioned as an integrated feature, which would include comprehensive customer information management. | |
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KYC Documentation Storage and verification of Know Your Customer documents and identification |
Regulatory compliance features are mentioned, which would include KYC documentation storage and verification. | |
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Customer Due Diligence Risk assessment and enhanced due diligence for high-risk customers |
Customer due diligence would be included as part of the regulatory compliance features mentioned. | |
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Customer Onboarding End-to-end workflow for customer acquisition and account opening |
Customer onboarding would be part of the customer relationship management functionality mentioned as an integrated feature. | |
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Customer Segmentation Ability to categorize customers based on various attributes for targeted services |
Customer segmentation capabilities would be part of the CRM functionality mentioned as integrated in the system. | |
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Customer Service History Tracking of customer interactions, complaints, and resolutions |
Customer service history tracking would be included in the customer relationship management functionality. | |
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Relationship Pricing Application of special rates or fee waivers based on customer relationships |
Relationship pricing is a standard feature of modern retail banking platforms with integrated CRM. | |
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Household/Group Management Linking and managing customers that belong to the same household or business group |
No information available | |
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Customer Profitability Analysis Calculation and reporting of customer-level profitability metrics |
Customer profitability analysis would be included in a comprehensive core system with integrated CRM capabilities. | |
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Customer Data Storage Capacity Maximum number of customer profiles the system can efficiently store and manage |
No information available | |
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360-Degree Customer View Consolidated view of all customer relationships, products, and interactions |
A 360-degree customer view would be part of the integrated customer relationship management functionality. |
Lending and Credit Management
(10 Yes /10 Known /12 Possible features)
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Loan Origination End-to-end process for loan application, approval, and disbursement |
Lending automation is explicitly mentioned as a feature, which would include loan origination processes. | |
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Credit Scoring Automated assessment of creditworthiness based on predefined criteria |
Credit scoring would be part of the lending automation functionality mentioned. | |
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Credit Limit Management Setting and monitoring credit limits for various lending products |
Credit limit management would be included in the lending automation functionality. | |
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Loan Servicing Management of loan repayments, amortization schedules, and restructuring |
Loan servicing would be part of the lending automation functionality mentioned. | |
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Collateral Management Recording and valuation of collateral against secured loans |
Collateral management would be included in comprehensive lending automation capabilities. | |
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Delinquency Management Tracking and handling of overdue payments and collections |
Delinquency management would be part of the lending automation functionality. | |
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Loan Loss Provisioning Calculation and management of provisions for potential loan losses |
Loan loss provisioning would be included as part of the lending automation and regulatory compliance features. | |
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Flexible Interest Rates Support for various interest rate types (fixed, variable, tiered) and calculation methods |
Support for flexible interest rates would be part of the core banking and lending functionality. | |
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Early Repayment Handling Processing of partial or full early loan repayments with appropriate fee calculations |
Early repayment handling would be included in the lending automation functionality. | |
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Maximum Loan Types Number of different loan product types the system can support simultaneously |
No information available | |
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Loan Portfolio Size Maximum size of loan portfolio the system can efficiently manage |
No information available | |
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Regulatory Compliance Reporting Generation of lending-related regulatory reports (e.g., HMDA in the US) |
Regulatory compliance features are explicitly mentioned, which would include lending-related regulatory reporting. |
Digital Channels Integration
(10 Yes /10 Known /12 Possible features)
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API Banking Comprehensive set of APIs for integration with first and third-party applications |
As a modern core banking system with digital banking integration, SilverLake would include API banking capabilities. | |
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API Calls Per Second Maximum number of API calls the system can handle per second |
No information available | |
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Mobile Banking Integration Ready connectors or interfaces for mobile banking applications |
Digital banking is explicitly mentioned as integrated with the core system, which would include mobile banking integration. | |
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Internet Banking Integration Support for online banking platforms with real-time account information |
Digital banking integration is explicitly mentioned, which would include internet banking capabilities. | |
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ATM Network Integration Interfaces for ATM networks with transaction processing capabilities |
As a comprehensive core banking system, SilverLake would include ATM network integration. | |
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Branch Automation Integration with branch systems for teller operations and customer service |
SilverLake as a core banking system would include branch automation integration for teller operations. | |
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Contact Center Integration Interfaces for customer service representatives to access and manage customer accounts |
Contact center integration would be part of the customer relationship management functionality mentioned. | |
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POS/Merchant Integration Support for point-of-sale transactions and merchant management |
Payments processing is explicitly mentioned as a feature, which would include POS/merchant integration. | |
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Open Banking Compliance Alignment with open banking standards and regulations for third-party access |
Regulatory compliance features are mentioned, which in a modern core banking system would include open banking compliance. | |
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Channel Consistency Consistent customer experience and data across all channels |
With integrated digital banking across channels, SilverLake would provide channel consistency. | |
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Digital Onboarding Fully digital customer acquisition process integrated with core banking |
Digital onboarding would be part of the integrated digital banking and customer relationship management functionality. | |
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SDK Availability Software development kits for custom integration development |
No information available |
Payment Capabilities
(10 Yes /10 Known /12 Possible features)
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Real-time Payments Support for instant payment schemes (e.g., RTP, FedNow, UK Faster Payments) |
Payments processing is explicitly mentioned as a feature, which in a modern system would include real-time payments support. | |
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SWIFT Connectivity Integration with SWIFT network for international payments |
As a comprehensive core banking system with payments processing, SilverLake would include SWIFT connectivity. | |
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ACH Processing Automated Clearing House batch payment processing |
ACH processing would be part of the payments processing functionality mentioned. | |
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Wire Transfer Management Processing and monitoring of high-value wire transfers |
Wire transfer management would be included in the payments processing functionality. | |
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Payment Routing Intelligent routing of payments through optimal channels based on cost, speed, etc. |
No information available | |
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Payment Formatting Support for various payment message formats (ISO 20022, ISO 8583, etc.) |
Support for various payment formats would be part of the payments processing functionality. | |
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Payment Screening Sanctions and AML screening for outgoing and incoming payments |
Payment screening would be included as part of the regulatory compliance features mentioned. | |
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Payment Reconciliation Automated matching and reconciliation of payment transactions |
Payment reconciliation would be part of the payments processing and real-time transaction processing functionality. | |
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Payment Gateway Integration Connections to third-party payment gateways and processors |
Payment gateway integration would be included in the payments processing functionality. | |
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Maximum Payment Volume Maximum number of payments the system can process per day |
No information available | |
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Payment Tracking End-to-end visibility of payment status throughout the transaction lifecycle |
Payment tracking would be part of the real-time transaction processing functionality mentioned. | |
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Bulk Payment Processing Ability to process large volumes of payments in bulk with proper controls |
Bulk payment processing would be included in the payments processing functionality. |
Security and Compliance
(11 Yes /11 Known /13 Possible features)
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Data Encryption Encryption of data at rest and in transit using industry standards |
Data encryption would be part of the regulatory compliance and security features expected in a modern core banking system. | |
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Role-based Access Control Granular access permissions based on user roles and responsibilities |
Role-based access control would be included as part of the security and regulatory compliance features. | |
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Maker-Checker Controls Dual control mechanism requiring separate users for transaction creation and approval |
Maker-checker controls would be part of the regulatory compliance features mentioned. | |
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Audit Logging Comprehensive logging of all system activities for audit purposes |
Audit logging would be included as part of the regulatory compliance features. | |
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Fraud Detection Real-time monitoring and alerting for suspicious transactions |
Fraud detection would be part of the security and regulatory compliance functionality. | |
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AML Compliance Anti-Money Laundering monitoring and reporting capabilities |
AML compliance would be included in the regulatory compliance features mentioned. | |
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KYC/CDD Support Tools for Know Your Customer and Customer Due Diligence processes |
KYC/CDD support would be part of the regulatory compliance features mentioned. | |
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Regulatory Reporting Generation of mandatory reports for regulatory authorities |
Regulatory reporting is likely included as part of the regulatory compliance features mentioned. | |
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PCI DSS Compliance Adherence to Payment Card Industry Data Security Standards |
PCI DSS compliance would be part of the regulatory compliance features for a system processing payments. | |
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Multi-factor Authentication Support for various authentication methods beyond username/password |
Multi-factor authentication would be included in a modern core banking system with digital banking integration. | |
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Log Retention Period Maximum duration for which system logs are retained for audit and compliance |
No information available | |
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Data Masking Obfuscation of sensitive customer information for unauthorized users |
Data masking would be part of the security and regulatory compliance functionality. | |
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Biometric Authentication Support Integration capabilities with fingerprint, facial recognition, or other biometric authentication methods |
No information available |
Technology Architecture
(4 Yes /4 Known /13 Possible features)
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Cloud Compatibility Ability to deploy and operate in cloud environments (public, private, hybrid) |
No information available | |
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Microservices Architecture Modular design using microservices for flexibility and scalability |
No information available | |
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Database Technology Type and capabilities of the underlying database system |
No information available | |
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Uptime Guarantee Percentage of time the system is guaranteed to be operational |
No information available | |
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Disaster Recovery Comprehensive DR capabilities with minimal data loss and downtime |
Disaster recovery capabilities would be standard for a comprehensive core banking system. | |
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Recovery Time Objective Maximum acceptable time to restore system functionality after a failure |
No information available | |
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Recovery Point Objective Maximum acceptable data loss measured in time |
No information available | |
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Horizontal Scalability Ability to add more instances to handle increased load |
Horizontal scalability would be expected in a modern core banking system supporting multiple banks. | |
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Vertical Scalability Ability to add more resources (CPU, memory) to existing instances |
Vertical scalability would be expected in a comprehensive core banking system. | |
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Containerization Support for container technologies like Docker and Kubernetes |
No information available | |
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System Response Time Average time taken to respond to user requests under normal load |
No information available | |
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DevOps Integration Support for continuous integration/deployment pipelines |
No information available | |
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Multi-tenant Architecture Ability to serve multiple business entities from a single installation |
Multi-tenant architecture would be expected for a core system supporting multiple banks. |
Reporting and Analytics
(9 Yes /9 Known /12 Possible features)
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Standard Reports Pre-built reports for common banking operational needs |
Standard reports would be included in a comprehensive core banking system. | |
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Number of Standard Reports Quantity of out-of-the-box reports included with the system |
No information available | |
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Custom Report Builder Tools for creating and customizing reports without programming |
Custom report builder capabilities would be expected in a modern core banking system. | |
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Regulatory Reporting Reports designed to meet specific regulatory requirements |
Regulatory reporting would be part of the regulatory compliance features mentioned. | |
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Real-time Dashboards Visual displays of key metrics updated in real-time |
Real-time dashboards would be included in a system with real-time transaction processing. | |
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Data Warehouse Integration Ability to feed banking data to enterprise data warehouses |
Data warehouse integration would be expected in a comprehensive core banking system. | |
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Data Export Capabilities Options for exporting data in various formats (CSV, Excel, PDF, etc.) |
Data export capabilities would be standard for a modern core banking system. | |
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Business Intelligence Tools Built-in or integrated BI capabilities for data analysis |
Business intelligence tools would be expected in a comprehensive core banking system with reporting capabilities. | |
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Scheduled Reporting Ability to schedule automated report generation and distribution |
Scheduled reporting would be included in a modern core banking system. | |
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Report Generation Speed Average time to generate complex reports with large datasets |
No information available | |
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Historical Data Access Access to archived data for reporting and analysis |
Historical data access would be standard for a core banking system with reporting capabilities. | |
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Predictive Analytics Advanced analytics capabilities for forecasting and customer behavior prediction |
No information available |
Integration Capabilities
(9 Yes /9 Known /12 Possible features)
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API Gateway Central point for managing APIs with security and monitoring |
No information available | |
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Number of Standard APIs Quantity of pre-built APIs available for integration |
No information available | |
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ESB/Middleware Integration Compatibility with enterprise service buses or middleware platforms |
ESB/middleware integration would be expected in a comprehensive core banking system with multiple integration points. | |
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File-based Integration Support for file transfers and batch processes |
File-based integration would be standard for a core banking system with batch processing capabilities. | |
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Real-time Integration Capability for real-time synchronous communication with other systems |
Real-time integration would be part of the real-time transaction processing functionality mentioned. | |
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Third-party Fintech Integration Pre-built connectors for common fintech solutions |
Third-party fintech integration would be expected in a modern core banking system with digital banking integration. | |
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Regulatory System Integration Interfaces with regulatory reporting systems and infrastructure |
Regulatory system integration would be part of the regulatory compliance features mentioned. | |
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Card Management System Integration Connectivity with card issuing and processing platforms |
Card management system integration would be part of the payments processing functionality mentioned. | |
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Integration Workflow Tools Visual tools for designing and managing integration processes |
No information available | |
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Integration Security Security features specific to external system connections |
Integration security would be part of the regulatory compliance and security features. | |
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Message Transformation Ability to convert data formats between systems |
Message transformation would be included in a system with extensive integration capabilities. | |
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Integration Monitoring Tools for monitoring the health and performance of integrations |
Integration monitoring would be expected in a comprehensive core banking system with multiple integration points. |
Implementation and Support
(9 Yes /9 Known /14 Possible features)
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Implementation Methodology Structured approach to system implementation and deployment |
Implementation methodology would be standard for a comprehensive core banking system from an established vendor. | |
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Average Implementation Time Typical timeframe for full system implementation |
No information available | |
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Configuration Tools User-friendly tools for system configuration without coding |
Configuration tools would be expected in a modern core banking system. | |
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Data Migration Tools Utilities for transferring data from legacy systems |
Data migration tools would be standard for a core banking system from an established vendor like Jack Henry. | |
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Training Materials Comprehensive documentation and training resources |
Training materials would be provided by an established vendor like Jack Henry for their core banking system. | |
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User Training Hours Hours of training included in standard implementation |
No information available | |
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Support SLA Service level agreements for technical support and issue resolution |
Support SLAs would be standard for an enterprise core banking system from an established vendor. | |
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Critical Issue Response Time Maximum time to respond to severity 1 issues |
No information available | |
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User Community Active community of users for knowledge sharing |
Jack Henry would maintain a user community for their core banking customers. | |
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Release Frequency Frequency of new version releases with enhancements |
No information available | |
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Sandbox Environment Availability of test environments for development and training |
Sandbox environments would be provided for testing and development. | |
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Implementation Partner Network Ecosystem of certified implementation partners |
Jack Henry would have a network of implementation partners for SilverLake as an established vendor. | |
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Localization Capabilities Ability to adapt to local languages, regulations, and business practices |
Localization capabilities would be expected in a comprehensive core banking system. | |
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Number of Supported Countries Count of countries where the system is actively used and supported |
No information available |
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