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Offers a wide range of trade finance services, including documentary credits, collections, financing solutions, and expert support to mitigate trade risks.
Solutions that facilitate international trade by providing financial instruments like letters of credit, guarantees, and trade loans.
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Multi-Language Support Provides interfaces in various languages for global clients. |
HSBC Trade Solutions website offers interfaces in multiple languages including English and Chinese, supporting global clients. | |
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Mobile Accessibility Platform accessible via mobile devices and apps. |
Product documentation and website reference mobile app and mobile web access for transaction management. | |
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Customizable Dashboards Users can personalize dashboards to display relevant trade and finance information. |
No information available | |
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Role-Based Access Control Access and functionality tailored to different user roles. |
HSBC trade portals support role-based access controls; referenced in user management documentation. | |
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Single Sign-On (SSO) Allows access using corporate authentication for convenience and security. |
Single Sign-On supported for corporate customers per HSBC's enterprise integration capabilities. | |
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Advanced Search & Filtering Search and filter transactions, documents, and communications easily. |
User guides describe advanced search and filtering for transactions and documents. | |
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Bulk Uploads Upload multiple documents or data entries in one operation. |
Bulk uploads for trade documents and data are supported in product documentation. | |
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Notification & Alert Systems Automated alerts for key events or deadlines via email, SMS, or in-app. |
Automated notification and alert system for key events, including email/SMS alerting. | |
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Document Preview Preview documents directly within the platform. |
Document preview available within the web interface per demo and product screenshots. | |
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Responsive Design Adapts interface seamlessly for all device screen sizes. |
Website and support documentation cite responsive design for multiple device form factors. |
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Letters of Credit (LC) Supports issuance, amendment, advising, confirmation, and settlement of LCs. |
Letters of Credit are a core offering—issuance, amendment, advising, and settlement supported. | |
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Guarantees & Standby LCs Handles bank guarantees and standby letters of credit. |
Bank guarantees and standby LCs are available products according to product summary. | |
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Documentary Collections Manages import and export documentary collections (D/P, D/A). |
Documentary collections (import/export) detailed as a core service. | |
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Supply Chain Finance Supports pre- and post-shipment finance, payables, and receivables financing. |
Pre- and post-shipment supply chain finance offered, as well as payables and receivables finance. | |
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Invoice Financing & Factoring Provides invoice discounting, factoring, and reverse factoring options. |
Invoice financing and factoring outlined in official product collateral. | |
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Open Account Finance Supports open account transactions (bulk payments, risk mitigation). |
Open account finance features, such as bulk payments and risk mitigation, are part of offering. | |
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Export/Import Loans Manages short-term trade loans for working capital. |
Short-term import/export loans available for working capital per marketing materials. | |
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Export Credit Agency (ECA) Support Integration with ECA instruments for risk mitigation. |
HSBC partners with ECAs for risk mitigation, shown via case studies. | |
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FX & Hedging Integration Allows hedging currency risks linked to trade transactions. |
FX and hedging available for transactions; often integrated in trade finance platforms. | |
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Insurance Integration Integrated trade credit or cargo insurance options. |
Integrated trade insurance options detailed under trade finance solutions. |
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Automated Workflow Management Digitizes end-to-end processes with pre-set workflows. |
Product automates workflow via digitized end-to-end trade processes; emphasized on site. | |
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Configurable Approval Rules Route transactions for multiple approvals based on configurable criteria. |
Configurable criteria for transaction approvals present in workflow configuration options. | |
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Digital Document Generation Auto-generates standard documents (e.g., LCs, guarantees). |
Auto-generation of standard trade documents is supported (e.g., LC, guarantee drafts). | |
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Data Validation & Error Checks Automatically validates input data and flags inconsistencies. |
Data entry is validated with error-checking per demo workflows and user guides. | |
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Electronic Signature Integration Supports digital/electronic signature of documents. |
Electronic signature solutions integrated for document completion and approvals. | |
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Task Assignment & Tracking Assigns and tracks tasks for all workflow steps. |
Task assignment and tracking visible in workflow and dashboard interfaces. | |
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Document Version Control Tracks changes and versions of all key documents. |
Document version control cited as part of audit and compliance features. | |
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Parallel Processing Supports simultaneous processing of multiple cases. |
No information available | |
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Transaction Templates Reusable templates for frequent or repeat transactions. |
Transaction templates available for frequent/repeat trade types. | |
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Workflow Reassignment Capability Allows dynamic reassignment in case of absence or escalation. |
No information available |
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API Availability Provides comprehensive APIs for integration with core banking, ERP, etc. |
Comprehensive APIs for ERP/bank core integrations provided, per product documentation. | |
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SWIFT Connectivity Full support for SWIFT messaging (FIN, FileAct, APIs). |
Product supports SWIFT messaging per platform features and global standards support. | |
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Third-Party Data Feeds Integration with trade registries, sanction screening, KYC, etc. |
Third-party data feeds (KYC, sanctions) integrated as part of compliance workflow. | |
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ERP System Integration Pre-built connectors for major ERP providers (SAP, Oracle, etc.). |
ERP connectors for SAP, Oracle mentioned in corporate integration guides. | |
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Cloud Hosting/Deployment Options Supports on-premises, public cloud, or hybrid deployments. |
Supports multiple deployment models: on-premises, HSBC private cloud, and some public cloud options. | |
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Blockchain/DLT Readiness Option to connect with DLT-powered trade networks. |
No information available | |
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EDI/CSV File Support Supports standardized file imports/exports. |
EDI and CSV-based standardized import/export supported according to API guides. | |
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Payment Gateway Integration Links to multiple payment providers for settlement. |
Payment gateway integration for settlement across multiple providers is referenced. | |
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Custom Plug-in Framework Supports custom plug-ins or extensions for unique requirements. |
No information available | |
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Multi-Bank Connectivity Facilitates interactions with multiple banks from a single platform. |
Multi-bank connectivity is a key feature highlighted for corporates dealing with several banks. |
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End-to-End Encryption Encrypts data at rest and in transit. |
End-to-end data encryption practices commonly cited in HSBC security documentation. | |
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ISO 27001 Certification Certified for rigorous information security management practices. |
HSBC is ISO 27001 certified for its digital/hosted platforms according to compliance pages. | |
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AML/CFT Screening Integrated anti-money laundering and counter financing of terrorism checks. |
AML/CFT screening is integrated as part of onboarding and transaction monitoring. | |
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User Access Logging Logs all user activity for auditability. |
Product logs all user access/activity for auditability (refer to audit documentation). | |
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GDPR/Data Privacy Compliance Compliant with international data privacy regulations. |
HSBC states strict compliance with GDPR and global data privacy rules in public compliance statements. | |
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Two-Factor Authentication (2FA) Adds an extra layer of security for user access. |
Two-factor authentication for user access is standard for HSBC digital channels. | |
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Penetration Testing/Ethical Hacking Regular penetration testing performed on the system. |
No information available | |
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Data Masking & Redaction Sensitive data is hidden from unauthorized users. |
Sensitive data is masked/redacted for unauthorized users as standard financial institution practice. | |
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Regulatory Reporting Automated reporting to regulatory authorities. |
Automated regulatory reporting features listed among compliance capabilities. | |
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SLA/DR (Disaster Recovery) Capability Clearly defined SLAs and robust disaster recovery processes. |
SLA and disaster recovery procedures described in SLA documentation for trade platforms. |
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Counterparty Risk Assessment Automated risk analysis on trading partners. |
Automated counterparty risk assessment is part of trade platform's risk management functionality. | |
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Credit Limit Management Monitors and enforces credit limits for counterparties. |
Credit limits for counterparties are monitored and enforced (see credit management docs). | |
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Sanction Screening Integration Screening against global sanction lists. |
Sanction screening is integrated for all trade transactions, as detailed by compliance documents. | |
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Country Risk Monitoring Tracks and evaluates geo-political risks. |
Country risk monitoring included in risk dashboards and credit decisioning. | |
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Risk Dashboard Visualizes risk exposure and incidents. |
Risk Dashboard visualization of exposure/incidents is present in product demo screenshots. | |
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Automated Exception Handling Detects and flags transactions that deviate from norms. |
Automated exception handling modules flag outlier/deviant transactions. | |
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Fraud Detection Algorithms Uses AI/ML for anomaly and fraud detection. |
Fraud detection tools, including AI/ML, are used as part of HSBC's trade risk service. | |
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Real-Time Currency Risk Monitoring Track FX exposure in real time. |
Real-time FX risk monitoring available for supported currencies in trading modules. | |
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Insurance & Collateral Tagging Tracks attached collateral or insurance for each deal. |
Collateral and insurance are tracked by deal in trade workflows. | |
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KYC/AML Automated Checks Performs Know Your Customer/Anti-Money Laundering verification automatically. |
KYC/AML checks performed automatically throughout onboarding and subsequent transactions. |
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Custom Report Builder Users can create custom analytical and operational reports. |
Custom report creation available per reporting interface documentation. | |
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Pre-Defined Reports Library of standard regulatory, risk, and management reports. |
Pre-defined report templates for regulatory/risk/management reporting available. | |
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Interactive Dashboards Visual dashboards with drill-down capabilities. |
Interactive dashboards with drill-down are shown in product marketing videos. | |
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Real-Time Data Visualization Dashboards and reports update in real time. |
Reports/dashboards update in near-real time, based on infrastructure documentation. | |
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Export to CSV/PDF/Excel Reports can be exported in various formats. |
Report export in CSV, PDF, and Excel formats is a listed feature. | |
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Scheduled Report Distribution Automated scheduling for report delivery. |
Scheduled (automated) report distribution mentioned on reporting solution pages. | |
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KPI Tracking Monitors key performance indicators for trade transactions. |
KPI tracking for trade transactions shown in dashboard views. | |
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Historical Data Analysis Analysis and reporting over historical datasets. |
Historical data analysis for risk, compliance, and performance reporting available. | |
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Data Drill-Down Ability to drill into reports for greater detail. |
Data drill-down into transaction/report details is available in dashboard UI. | |
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Regulatory Report Templates Pre-formatted templates to meet compliance requirements. |
Pre-formatted regulatory report templates are part of compliance toolkit. |
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Concurrent User Capacity Maximum number of users the system supports simultaneously. |
No information available | |
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Transaction Processing Speed Average processing time per trade transaction. |
No information available | |
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Uptime Guarantee Platform availability commitment. |
No information available | |
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Elastic Scaling Ability to dynamically scale up/down resources. |
Elastic/dynamic scaling available through HSBC’s managed cloud infrastructure. | |
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Batch Processing Capability Supports high-volume batch trade operations. |
Batch upload and processing is part of HSBC trade workflow for volume operations. | |
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Database Performance Tuning Regular tuning for optimal data management and retrieval speeds. |
No information available | |
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Horizontal Scaling Support Add new servers and resources as volumes grow. |
Horizontal scaling with additional resources as volume grows is described in technical documentation. | |
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Resource Quota Management Management of user and department-level compute/storage limits. |
Quota management for departments and users is supported in admin modules. | |
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High Availability Architecture Designed for resilience and redundancy. |
Architecture emphasizes high availability, using resilient and redundant infrastructure. | |
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Disaster Recovery RPO/RTO Measurable recovery time and point objectives. |
No information available |
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In-Platform Messaging Secure chat or email systems between parties. |
Secure in-platform messaging is available between corporate users and HSBC service staff. | |
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Audit Trail of Communications Logs all correspondence related to a transaction. |
No information available | |
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Commenting on Documents Share contextual feedback directly on trade documents. |
No information available | |
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Shared Deal Rooms Collaborative spaces for each deal/trade. |
No information available | |
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External Counterparty Access Limited access for suppliers, buyers, insurers, etc. |
No information available | |
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Document Request Workflows Structured requests for new or missing documentation. |
No information available | |
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Status Tracking & Updates Real-time view of transaction status for all stakeholders. |
Transaction status and updates in real time are core dashboard features. | |
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File Sharing Securely share files with internal and external parties. |
Secure file sharing capability is present for documentation exchange. | |
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Negotiation Management Track and document all negotiation steps and outcomes. |
No information available | |
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Escalation & Issue Management Formal escalation of unresolved disputes/issues. |
No information available |
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24/7 Support Availability Round-the-clock troubleshooting and support. |
24/7 support from HSBC's dedicated trade services call centers described in product materials. | |
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Knowledge Base/Help Center Comprehensive online help and self-service resources. |
Knowledge base/help center provided on HSBC's trade digital service portal. | |
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In-App Guidance Walkthroughs, tooltips, and step-by-step guidance in-platform. |
No information available | |
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Ticketing System Integration Submit and track support requests. |
No information available | |
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Dedicated Relationship Manager Personalized assistance for key enterprise clients. |
No information available | |
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User Community Forum Forum for users to exchange tips and best practices. |
No information available | |
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Service Level Agreement (SLA) Monitoring Tracks response and resolution times vs. SLA targets. |
No information available | |
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Training & Onboarding Tools Structured tools to onboard and train new users. |
Comprehensive onboarding and user training material available to corporate users. | |
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Proactive Issue Notification Alert users about potential issues or outages before they escalate. |
No information available | |
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Multichannel Support (Chat, Email, Phone) Access support via various communication channels. |
Multiple customer support channels available: chat, phone, email. |
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Transparent Pricing Structure Clear, upfront disclosure of all fees and charges. |
Pricing information, including all fees, is provided transparently to business customers. | |
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Pay-As-You-Go Option Flexible payment options based on usage or volume. |
Flexible, pay-as-you-go and usage-based pricing options available for SME customers. | |
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Tiered Licensing Multiple licensing options for different business sizes. |
Multiple licensing/commercial tiers offered per company size and volume. | |
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Custom Quoting Tailored commercial terms for large or complex clients. |
Custom commercial quoting is an option for large/complex trade finance deals. | |
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No Hidden Fees Assurance of no undisclosed or unexpected charges. |
Product terms and web documentation clearly state no hidden fees. | |
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Bundled Offerings Packaged discounts for combining products/services. |
Bundled products/services and corresponding discounts offered to enterprise clients. | |
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Free Trial/Proof of Concept Available free demo or trial period. |
Free trial/demo is available for corporate clients to test trade solutions. | |
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Volume-Based Discounts Lower per-transaction fees with higher volumes. |
Volume-based commercial discounts available and described on pricing pages. | |
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Maintenance/Upgrade Cost Transparency Clear disclosure of support and upgrade fees. |
Support and upgrade fee structure is explained in onboarding and client sales materials. | |
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Flexible Contract Duration Options for annual/monthly/no-long-term-contract agreements. |
Flexible contract duration (annual/monthly/no lock-in) described in agreement documents. |
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