BMC Helix Service Management from BMC Software

AI-powered service desk, omni-channel experience, predictive service management, knowledge-centered support, compliance tracking, and integration with financial industry systems.

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Product analysis by function

Help Desk Software for Client Services

Ticketing and support systems for tracking and resolving client inquiries and technical issues.
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IT Service Management Solutions for IT and Infrastructure

Systems for managing IT service requests, incidents, problems, and changes across the organization, often following ITIL or other service management frameworks.
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