Sales and marketing automation platform with CRM, email marketing, and client management tools. Financial advisors can automate client follow-ups, create nurture campaigns, manage appointments, and track client interactions in a centralized system.
More about Keap (formerly Infusionsoft)
Platforms that enable targeted digital marketing campaigns, drip email programs, content distribution, and lead nurturing for prospective clients with compliance-approved materials.
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Lead Capture Forms Customizable web forms to capture lead information directly into the system. |
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Lead Scoring Assigns scores to leads based on engagement or quality criteria. |
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Lead Segmentation Ability to group leads for targeted communications based on attributes and behaviors. |
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Automated Lead Assignment Automatically routes leads to appropriate sales or advisory staff. |
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Duplicate Detection Identifies and manages duplicate lead entries. |
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Lead Enrichment Automatically adds supplemental data to lead profiles (e.g., financial background, demographics). |
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Import/Export Leads Bulk import and export of lead data in various formats (CSV, Excel, etc). |
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Number of Leads Supported Maximum volume of leads the system can manage. |
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Real-Time Lead Notifications Instant alerts when new leads are captured. |
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Lead Source Tracking Tracks where and how a lead originated. |
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Custom Lead Fields Ability to define custom data fields for unique attributes. |
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Multi-Channel Campaigns Support for email, SMS, social media, and other channels. |
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Personalization/Tokenization Dynamic insertion of personal or firm-specific info into campaign content. |
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Template Library Ready-made templates for common campaign types. |
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A/B Testing Ability to test multiple variations of campaign elements. |
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Campaign Scheduling Plan and schedule in advance when campaigns are delivered. |
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Drip Campaign Automation Automated delivery of campaign sequences based on time or user actions. |
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Event-Based Triggers Launch or alter campaigns based on client behaviors (e.g., website visit). |
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Contact List Management Organize and maintain campaign recipient lists. |
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Campaign Performance Analytics Detailed reporting on campaign results and engagement. |
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Unsubscribe/List Hygiene Tools Managing opt-outs and keeping the email list current. |
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Number of Concurrent Campaigns Maximum campaigns that can run simultaneously. |
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Approval Workflows Campaign content and flow requires approval from designated team members or compliance. |
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Rich Email Editor Drag-and-drop or WYSIWYG editor for email creation. |
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Responsive Email Design Templates and previews optimized for mobile and desktop. |
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Deliverability Tools Built-in checks to maximize inbox placement and sender reputation. |
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Bounce Management Automatic handling of hard/soft bounces and removal from future sends. |
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Open/Click Tracking Monitor who opens or clicks emails. |
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Email Throttling Controls volume/rate of outbound emails to avoid spam filters. |
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SPF/DKIM/DMARC Authentication Supports modern email authentication standards. |
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Dynamic Content Blocks Conditional display of email sections based on user data. |
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Send Time Optimization Automatic selection of optimal send times for highest engagement. |
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Email Previews Preview how email appears across devices and clients. |
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Workflow Builder Visual design tool to create and modify automations and sequences. |
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Conditional Logic Branch automations based on user actions, profile data, or events. |
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Task Assignment Automatically assigns follow-ups or next actions to team members. |
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Internal Notifications Triggers for staff via email, SMS, or in-app alerts. |
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External Triggers Initiate automations based on events in other apps (via integration). |
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Delay and Wait Steps Ability to specify time delays or wait for completion before advancing. |
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Re-usable Workflow Templates Pre-built automation flows for common use cases (e.g., onboarding). |
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Error Handling Options to manage failures in automations (e.g., fallback steps). |
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Workflow Reporting Analytics to monitor and optimize automation effectiveness. |
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CRM Integration Native or API connections to customer relationship management platforms. |
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Calendar Integration Integration with calendaring tools such as Outlook or Google Calendar. |
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Custodian/Portfolio Platform Integration Direct connection to financial data or portfolio management systems. |
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Contact Synchronization Two-way sync with contact books or directories. |
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API Availability Public or partner APIs to support customization and other integrations. |
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Webhooks Real-time event-driven integrations with external systems. |
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Zapier/Connector Support Works with integration platforms for non-technical automation. |
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Number of Supported Integrations Quantity of third-party tools with available native integrations. |
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FINRA/SEC/GDPR Compliance Tools Support for major financial and privacy regulations (logging, archiving, disclosures). |
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Role-Based Access Controls Granular controls for user access to features and data. |
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Audit Trail Comprehensive log of all changes and user actions. |
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Data Encryption Encryption in transit and at rest for all sensitive data. |
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User Authentication Multi-factor authentication and secure login options. |
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Data Retention Policies Controls over how long data is stored or archived. |
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Secure Data Export Options for encrypted download of client or marketing data. |
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Consent Management Tools to track and manage user marketing preferences and consent. |
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Anonymization/Pseudonymization Tools Ability to depersonalize data when required for compliance. |
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Customizable Dashboards User-defined dashboards for quick overview of KPIs. |
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Real-Time Analytics Live reporting on activities, leads, and campaigns. |
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Attribution Reporting Tracks which touchpoints drive conversions. |
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Funnel Analysis Visualizes where leads drop off and progress through stages. |
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ROI Calculation Shows financial return for each campaign and channel. |
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Scheduled Report Delivery Automated distribution of reports to stakeholders. |
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Exportable Reports Downloadable in common formats (PDF, CSV, XLS). |
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Custom Report Builder Flexible creator for ad hoc or bespoke reports. |
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Number of Standard Reports Quantity of built-in, ready-to-use reports. |
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Interaction History Chronological log of all communications and meetings. |
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Website Activity Tracking Tracks prospect/client visits and behaviors on firm sites. |
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Event Attendance Tracking Monitors registration and participation in webinars, seminars, etc. |
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Survey/Feedback Tools Collects client satisfaction or NPS scores. |
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Document Engagement Analytics Tracks when client-facing documents are opened or read. |
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Communication Frequency Analytics Monitors how often clients are contacted. |
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Time to Initial Response Average response time from lead inquiry to first contact. |
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Content Library Central repository for marketing collateral, templates, disclosures, etc. |
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Version Control Tracks changes and access to documents over time. |
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Approval Workflows Content must be reviewed/approved before use. |
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Search and Tagging Quickly locate and filter content by tags, categories, keywords. |
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Personalized Content Distribution Delivers specific content to target segments or individuals. |
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Integration with Client Portals Ability to publish or share content directly to portals. |
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Content Expiry/Retention Settings Automatic management and archiving of outdated content. |
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Mobile App Availability Is there a native mobile application for advisers and/or clients? |
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Browser Compatibility Works on all major browsers without loss of functionality. |
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Customizable User Interface Users can adapt layout, dashboards, and key settings. |
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Accessibility Compliance Supports standards for screen readers and accessible navigation. |
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Multi-Language Support User interface and communications available in various languages. |
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User Training Resources Guides, videos, or embedded help for staff onboarding. |
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System Uptime Average percentage of time system is available during a year. |
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Concurrent User Capacity Maximum number of users that can be active at the same time. |
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Bulk Data Handling Support for large lists, imports, and batch campaign actions. |
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Cloud Hosting Is the platform hosted in a scalable cloud environment? |
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Performance SLAs Documented guarantees on speed and reliability. |
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Auto-Scaling Infrastructure System can dynamically expand resources based on usage. |
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Data Storage Limit Maximum size of data that can be stored. |
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API Call Rate Limit Maximum API calls supported per second/minute. |
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Tools for capturing, qualifying, tracking, and converting prospective client leads through the sales pipeline, with integration to CRM systems and marketing platforms.
More Lead Management Software
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Lead Capture Automation Automatically imports leads from multiple sources (website forms, email, social media, etc.). |
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Contact Database Capacity Maximum number of contacts or leads the system can manage. |
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Duplicate Detection Ability to detect and merge duplicate leads or contacts. |
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Custom Fields Allows creation and editing of custom data fields for contacts/leads. |
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Lead Assignment Rules Rules to automatically assign leads to specific users, teams, or workflows. |
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Bulk Import/Export Enables bulk uploading or exporting of contacts/leads via CSV or other formats. |
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Lead Segmentation Ability to categorize leads by region, value, source, or other attributes. |
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Activity Timeline Comprehensive timeline of all lead-related activities and interactions. |
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Contact History Tracking Tracks history and status changes for each contact. |
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Relationship Mapping Visualizes and tracks relationships between contacts/organizations. |
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Lead Notes & Comments Log notes and comments on individual leads or contacts. |
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Merge & Deduplicate Leads Supports merging and cleaning up duplicate leads. |
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Tagging & Labeling Ability to tag or label contacts for easy organization and retrieval. |
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Smart Search Provides intelligent search functionality within contact and lead records. |
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Customizable Pipelines Allows creation and configuration of sales/pipeline stages. |
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Multiple Pipelines Support Enables managing multiple sales processes or pipelines simultaneously. |
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Opportunity Tracking Tracks individual deals or opportunities, with value and forecast probability. |
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Pipeline Visualization Provides visual tools (e.g., Kanban) for viewing pipeline status and progress. |
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Stage Automation Automates movement between pipeline stages based on criteria. |
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Deal Value Forecasting Calculates expected value and win probability of pipeline opportunities. |
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Historical Pipeline Analytics Provides insights and analytics over past pipeline activity. |
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Deal Age Tracking Tracks how long each opportunity spends at each stage. |
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Lost/Won Deal Analysis Allows analysis of reasons for won or lost deals. |
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Customizable Opportunity Fields Supports additional data fields for opportunities in the pipeline. |
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Linked Contacts & Accounts Connects pipeline opportunities to relevant contacts and organizations. |
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Activity Reminders Automated reminders for follow-ups and tasks within the pipeline. |
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CRM Integration Ability to integrate natively or via API with CRM platforms (e.g., Salesforce). |
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Email Integration Syncs with email platforms (Gmail, Outlook) for communication tracking. |
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Calendar Integration Connects with calendar apps for meeting scheduling and reminders. |
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Marketing Automation Integration Connects with marketing automation platforms (e.g., HubSpot, Marketo). |
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Social Media Integration Imports leads from and tracks interactions on social media platforms. |
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Financial Platform Integration Connects with financial planning, portfolio management, or advisory systems. |
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API Accessibility Provides open API for custom integrations. |
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Webhooks Support Able to send real-time data to external applications via webhooks. |
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Data Import/Export Tools Supports data transfer between systems via standard files (CSV, XLSX, etc.). |
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Mobile Application Integration Synchronizes data and workflow with mobile apps. |
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Phone/VoIP Integration Logs and tracks calls through VoIP or telephony integration. |
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Workflow Automation Builder Visual tool for creating automated workflows and triggers. |
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Scheduled Reminders Automated reminders for follow-ups, renewals, or scheduled activities. |
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Drip Marketing Campaigns Automates nurturing campaigns with sequences of communications. |
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Task Automation Automatically creates tasks based on lead actions or criteria. |
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Conditional Logic Automation Processes actions based on IF/THEN logic set by users. |
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Notifications Automated notifications for team or individual activities. |
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Lead Scoring Automation Automatically scores leads based on behavior and engagement. |
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Approval Workflows Routes deals, tasks, or leads for managerial approval based on rules. |
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SLA Management Tracks and enforces service-level agreements with automated escalations. |
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Automated Data Entry Uses AI or templates to suggest or auto-fill records. |
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Bulk Email Sending Allows sending personalized emails to large groups of leads. |
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Email Templates Provides customizable templates for recurrent communications. |
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Email Tracking Tracks opens, clicks, and replies on sent emails. |
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SMS/Text Messaging Allows sending and tracking text/SMS messages to/from leads. |
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Click-to-Call Enables direct calling from within the platform. |
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Meeting Scheduling Allows leads to self-schedule meetings with advisors or staff. |
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Video Meeting Integration Integrates with video conferencing tools (e.g., Zoom, Teams). |
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Personalization Tokens Insert dynamic data (name, company, etc.) into communications. |
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Conversation History Maintains a record of all communications per lead. |
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Dashboard Customization Users can customize reporting dashboards by metrics and KPIs. |
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Lead Source Attribution Tracks which channels generate the most leads and conversions. |
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Conversion Funnel Analysis Analyzes drop-off and conversion rates through pipeline stages. |
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Activity Reporting Tracks call, email, meeting, and task activity per user or team. |
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Performance Benchmarking Benchmarks team and individual performance. |
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Real-Time Reporting Generates up-to-date reports from live data. |
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Custom Report Builder Users can build custom reports and analytics. |
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Scheduled Report Delivery Automatically sends reports to stakeholders on a schedule. |
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Export Reports Exports reports in various formats like PDF, Excel, or CSV. |
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Goal Tracking Allows setting and monitoring of sales or meeting goals. |
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Encryption at Rest Data is encrypted when stored on servers. |
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Encryption in Transit Data is encrypted during transmission (e.g., SSL/TLS). |
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Role-Based Access Control Restricts access based on user roles and permissions. |
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Audit Trails Records all user activity for compliance and security monitoring. |
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Data Backup & Recovery Automated data backup with restoration capability. |
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GDPR/CCPA Compliance Tools Features to help meet regulatory privacy requirements. |
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Two-Factor Authentication Additional security layer requiring secondary login verification. |
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Data Residency Options Choice of where customer data is physically stored. |
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Single Sign-On (SSO) Supports secure authentication via SSO providers. |
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PII Masking & Redaction Can mask or redact personally identifiable information in records. |
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User Session Timeout Automatic logout after period of inactivity. |
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Mobile App Availability Has a dedicated native mobile application (iOS, Android). |
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Mobile Web Responsiveness Core functions accessible and usable via mobile web browser. |
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Offline Functionality Use core features without an active internet connection. |
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Push Notifications Receive real-time notifications on mobile devices. |
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Geo-tagging Records locations of client meetings or activities. |
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Voice-to-Text Notes Allows verbal input for contact notes or follow-ups. |
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Photo Uploads Attach photos or business cards from a mobile device. |
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UI/UX Customization Customizable layout, color schemes, and display settings. |
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Custom Dashboards Build specific dashboards for different user roles or teams. |
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Custom Workflows Tailor workflows to match business processes. |
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Language Localization Offers multiple language options for the interface. |
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Accessibility Features Supports users with disabilities (e.g., screen readers, keyboard nav). |
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Bulk Edit Tools Allows batch editing of multiple leads/contacts at once. |
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Contextual Help In-app user guides, tooltips, and onboarding tips. |
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Guided Onboarding Automated or assisted onboarding for new users. |
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Knowledge Base Comprehensive online documentation and FAQs. |
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Live Chat Support Live support chat available within the platform. |
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Phone Support Telephone support for urgent issues. |
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Ticketing System Submit and track support tickets. |
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Video Tutorials Access to training and explainer videos. |
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User Community Forum Active online user forum for peer support. |
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Dedicated Account Manager Assigned support contact for business accounts. |
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Free Trial Availability Offers a free trial for a certain period or user limit. |
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Flexible Pricing Plans Provides multiple subscription or licensing options. |
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User Scalability Maximum number of user seats supported per account. |
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Storage Scalability Maximum data storage supported per account. |
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Usage-Based Pricing Option to pay based on usage (contacts, emails, storage, etc.). |
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No Long-Term Contract Subscription can be canceled at any time without penalty. |
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Volume Discounts Reduced pricing for higher usage or user counts. |
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Third-Party Add-On Pricing Transparent pricing for integrations and add-ons. |
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