Comprehensive business management platform with client relationship management, team collaboration tools, workflow automation, compliance support, data analytics, and client segmentation. Provides a holistic view of the advisory business with industry-specific data models and integrations.
Specialized CRM platforms designed for wealth managers to track client interactions, manage relationships, document client goals, and track progress against financial plans. These systems often include compliance features and integration with portfolio management tools.
More Client Relationship Management (CRM) Systems
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Contact Information Storage Store and manage comprehensive client contact details including address, phone number, and email. |
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Document Management Ability to upload, categorize, and retrieve client-related documents (KYC, agreements, etc.). |
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Custom Data Fields Add and configure custom fields for unique client data relevant to advisory practices. |
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Data Validation Automated checks to ensure accuracy and completeness of client data. |
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Client Segmentation Tag and segment clients based on demographic, behavioral, or portfolio criteria. |
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Bulk Data Import/Export Import/export client data in bulk with standardized formats (e.g., CSV). |
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Data Encryption Secure encryption of client data both at rest and in transit. |
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Duplicate Detection Automatic identification and handling of duplicate client records. |
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Timestamped Records Automatic recording of when client data is added or modified. |
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Record Capacity The maximum number of client records the CRM can manage efficiently. |
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Data Retention Policies Customizable rules for data retention and deletion based on regulations. |
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Data Backup Frequency How often client data is backed up. |
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Audit Trail Maintain a timestamped log of system and user actions for all client records. |
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Role-based Access Control Granular user permissions based on staff roles to restrict sensitive information access. |
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Two-Factor Authentication System supports 2FA for user login to enhance security. |
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GDPR/CCPA Compliance Features to support compliance with global data privacy regulations. |
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Automated Regulatory Reports Automated generation of regulatory compliance reports. |
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KYC/AML Integration Built-in or integrated tools for Know Your Customer (KYC) and Anti-Money Laundering (AML). |
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Access Log Retention Length of time access logs are stored. |
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Encryption Standards Implementation of industry-standard encryption (e.g., AES-256). |
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Data Masking Sensitive information is masked from non-authorized users. |
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User Session Timeout Automatic logout after a period of inactivity. |
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IP Whitelisting Restrict platform access to specified IP addresses. |
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Automated Task Assignment Automatically assign tasks to appropriate team members based on workflow rules. |
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Task Templates Predefined templates for common processes (onboarding, reviews, etc.). |
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Reminders and Alerts Set and automate reminders/alerts for meetings, tasks, renewals, and deadlines. |
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Approval Workflows Built-in workflows for approval processes (e.g., compliance checks). |
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Calendar Integration Synch tasks and appointments with calendars (e.g., Outlook, Google). |
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Workflow Customization Users can define custom workflows suitable for specific advisory business processes. |
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Task Tracking Track task progress, completion, and assignment status in real-time. |
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Task Notification Methods Multiple notification channels supported (email, SMS, in-app). |
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Concurrent Task Capacity Maximum number of simultaneous tasks the system can manage efficiently. |
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Recurring Tasks Support for scheduling automatic recurring tasks. |
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Delegation Capabilities Ability to delegate tasks to other users, with notification and tracking. |
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Email Integration Send and receive client emails from within the CRM. |
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SMS Messaging Ability to send SMS notifications and messages to clients. |
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Call Logging Record call notes and attach to client records. |
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Meeting Scheduling Integrated tools to schedule meetings and send calendar invites. |
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Marketing Automation Create and automate personalized email and marketing campaigns. |
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Document E-signature Facilitate secure electronic document signing within the platform. |
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Engagement Analytics Track and report on all client interactions to analyze engagement. |
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Mass Communication Capacity Maximum number of contacts reachable in a single mass communication (e.g., newsletter). |
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Communication Archiving Retention and searchability of all historical communications. |
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Multi-Channel Support Support for omnichannel communications (email, phone, chat, etc.). |
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Communication Templates Pre-defined and customizable templates for rapid communication. |
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Customizable Dashboard Configurable dashboards that display key data and KPIs. |
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Report Builder Interactive tools to design, customize, and generate reports. |
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Pre-built Report Library Access to a repository of standard financial/advisory reports. |
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Visual Analytics Charts, graphs, and data visualization tools for insights. |
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Export Reports Export report data to PDF, Excel, CSV, etc. |
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Automated Report Scheduling Automatic generation and delivery of reports at set intervals. |
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Real-Time Data Updates Reports are refreshed with live data. |
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Drill-down Analysis Ability to drill down from summary to detailed views in reports. |
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Custom Metric Tracking Track and analyze key metrics unique to the advisory firm. |
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Report Retention Period How long generated reports are stored and accessible. |
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Portfolio Management System Integration Direct integration with third-party portfolio management tools. |
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Email/Calendar Integration Synchronize with major email and calendar providers. |
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APIs for Customization Robust APIs for custom integrations with internal or third-party tools. |
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Webhooks Support Support for webhooks to react to real-time data and events. |
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Data Import/Export APIs APIs for bulk data migration in/out of the CRM. |
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Zapier/IFTTT Integration Integration with automation services like Zapier or IFTTT. |
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Open Banking Integration Support for connecting transaction data via Open Banking APIs. |
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e-Signature Integration Pre-built integrations with digital signature platforms. |
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Integration Capacity Number of simultaneous third-party integrations supported. |
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Integration Setup Time Average setup time for connecting a new integration. |
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Digital Onboarding Workflow Step-by-step guided onboarding process for new clients. |
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Online Form Support Create, share, and process digital forms for profile completion and KYC. |
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Client Portal Access Secure online portal for clients to access portfolios, documents, and communication. |
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Real-Time Application Status Tracking Clients can view onboarding progress and outstanding items. |
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Portal Customization Ability to brand and customize the client portal experience. |
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Client Self-Service Features Clients can update contact info, upload documents, and schedule meetings via portal. |
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E-signature Within Portal Clients can sign and submit required forms digitally through the portal. |
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Portal Login Methods Supports multi-factor and/or social login to the portal. |
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Portal User Capacity Maximum number of concurrent client portal users. |
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Multilingual Support Portal available in multiple languages. |
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Mobile App Availability Dedicated mobile apps for iOS and Android devices. |
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Responsive Web Design Access CRM via mobile browsers with adaptive layouts. |
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Push Notifications Send real-time push notifications to mobile devices. |
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Offline Access Some CRM functions are available without an internet connection. |
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Screen Reader Compatibility Platform supports screen readers and accessibility tools. |
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Mobile Feature Parity Extent to which mobile features match desktop features. |
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Device Support Number of device operating systems/browsers supported. |
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Accessibility Compliance Level Degree of adherence to accessibility standards (e.g., WCAG 2.1 level). |
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Gesture Support Supports touch, swipe, and gesture-based controls on mobile. |
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Mobile App Store Ratings Average user rating on major app stores. |
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Average Response Time Typical time for system to respond to user actions. |
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Uptime Guarantee Percentage of annual uptime guaranteed by SLA. |
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Concurrent User Support Number of users who can simultaneously interact with the system without performance loss. |
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Data Throughput Amount of data processed per second. |
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Database Scaling Support for scaling databases vertically or horizontally. |
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Performance Monitoring Tools Tools to monitor, alert, and diagnose performance issues. |
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Latency under Load System latency when processing maximum intended workload. |
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Geo-Distributed Hosting Option for geographically distributed server infrastructure. |
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Load Balancer Support Built-in load balancer or compatibility with external solutions. |
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Maximum Scalability Limit Estimated maximum users and records supported without significant redesign. |
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Drag-and-Drop Interface User interface supports intuitive drag-and-drop for organizing information. |
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Custom Dashboard Widgets Users can create and configure their dashboard widgets. |
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White Labeling Custom branding for both internal and client-facing modules. |
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Training & Onboarding Resources Availability of guides, tutorials, and training sessions for users. |
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Multiple Language Support User interface is available in several languages. |
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Accessibility Settings Adjustable settings for color contrast, text size, and other accessibility needs. |
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Theme Customization Choose or define custom color schemes and layouts. |
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Favorites & Shortcuts Users can create their own navigation shortcuts and favorite features. |
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User Feedback Mechanism Built-in channels for users to provide feedback or request improvements. |
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User Training Time Average time required to train new users to proficiency. |
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24/7 Technical Support Access to technical support at all times. |
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Dedicated Account Manager Assignment of a specific support contact for each customer. |
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Knowledge Base Access Comprehensive, searchable documentation and FAQs. |
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Service Level Agreement (SLA) Guaranteed response and resolution times as per SLA. |
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Product Roadmap Visibility Customers can view future product development plans. |
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Community Forum Peer-to-peer user community for advice and best practices. |
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Onboarding Assistance Hands-on help during implementation and data migration. |
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System Status Dashboard Real-time system health and incident reporting. |
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Multi-language Support Center Support assistance is available in different languages. |
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Average Support Response Time Typical time to first response from support. |
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Platforms that automate operational processes, track client service requests, manage task assignments, and ensure timely completion of administrative activities.
More Workflow Management Systems
More Client Service and Operations ...
Role-Based Access Control Ability to assign role-appropriate access and permissions across the system. |
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Single Sign-On (SSO) Integration Supports centralized authentication and access through an SSO platform. |
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Multi-factor Authentication Requires multiple methods of identity verification for system access. |
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User Activity Logging Tracks and records user actions and changes within the system. |
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Bulk User Management Allows for simultaneous creation, update, or deactivation of multiple users. |
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Permission Granularity Degree of specificity for setting permissions at object or field-level. |
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External User and Client Portal Provides secure, dedicated access for clients to view or update information. |
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Delegation & Proxy Access Supports temporary or delegated access by designated users. |
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Audit Trails Records all changes and access for compliance and review. |
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Automated Provisioning/De-provisioning Automates user onboarding and offboarding. |
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Dynamic Workflow Builder Drag-and-drop or configuration-based tool for creating and editing workflows. |
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Custom Task and Approval Routing Specify rules for routing tasks based on user, team, or process type. |
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Conditional Logic Support Workflows adapt based on conditions or data fields. |
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Task Assignment Automation Tasks are assigned automatically according to rules. |
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Reminders and Escalation Triggers Automatic reminders and escalation on overdue items. |
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Configurable Templates Predefined templates for common processes, customizable by users. |
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Parallel and Sequential Workflows Supports both concurrent and stepwise processes. |
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Workflow Versioning Allows management of multiple versions of a workflow. |
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Integration with External Triggers Can start workflows triggered by external events via APIs. |
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Pause and Resume Workflow Ability to stop and later resume a workflow instance. |
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Workflow Execution Capacity Number of workflow instances the system can handle in parallel. |
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Integrated Messaging Communicate with clients and team members within the platform. |
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Secure Document Sharing Upload and exchange sensitive documents with clients securely. |
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E-signature Integration Collect legally binding signatures through the system. |
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Automated Client Notifications Automate status updates and alerts to clients during workflows. |
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Activity Timeline/History Centralized tracking of all client communications and interactions. |
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Document Collaboration Allow clients and team to comment or edit shared files. |
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Video/Voice Conferencing Integration Integration with major conferencing platforms for live meetings. |
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Client Notification Delivery Methods Number of client notification channels (SMS, email, app push). |
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Client Response Tracking Track client acknowledgement or responses to notifications. |
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Portal Custom Branding Customize client portal appearance for corporate branding. |
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Open API Supports robust APIs for data ingress and egress. |
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CRM Integration Natively connects or easily integrates with common CRM platforms. |
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Core Banking/Portfolio Integration Integrates with core banking or financial data sources. |
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Document Management Integration Connect to third-party document management systems (DMS). |
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Calendar & Email Integration Syncs with calendars and email clients (e.g. Outlook, Gmail). |
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Batch Import/Export Bulk import/export of data to diverse formats. |
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Webhooks Support Provides webhook endpoints for real-time updates. |
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Pre-built Integration Connectors Number of out-of-the-box integrations supported. |
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Custom Integration Tools Toolkits or modules for building unique integrations. |
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Data Synchronization Frequency How frequently the system can synchronize with other data sources. |
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Regulatory Compliance Frameworks Built-in support for financial industry regs (SEC, FINRA, GDPR, etc). |
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Data Encryption (in transit & at rest) Encrypts client and workflow data at all stages. |
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Comprehensive Audit Logs Full audit logs of user and system activities. |
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Automated Compliance Checks Workflows can trigger compliance or risk alerts automatically. |
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Data Retention Policy Engine Configurable rules for data retention and deletion. |
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Privacy and Consent Management Capture and manage regulatory consents from clients. |
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Access Timeouts and Lockouts Automatic user session timeouts and lockouts for inactivity. |
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Incident Response Tracking Built-in workflows for managing and reporting security incidents. |
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Third-Party Security Certifications System is certified against SOC2, ISO27001, or similar. |
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Penetration Test Frequency Number of external penetration security tests per year. |
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Case Tracking Full lifecycle management for client requests and service cases. |
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Priority Levels Supports configurable priority status per task or case. |
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Automated Case Assignment Automatically route tasks/cases to the right personnel. |
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SLA Management Ensures service level agreements can be set, tracked, and reported. |
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Progress Tracking Track status and completion % for all cases/tasks. |
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Bulk Task Updates Permits updating the status of multiple tasks simultaneously. |
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Customizable Case Fields Allow firms to define fields specific to their processes. |
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Case Queues Support for creating service, specialist, and escalation queues. |
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Linked Cases or Subtasks Relate cases to projects, parent tasks, or dependencies. |
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Concurrent Task Capacity Max number of tasks and cases system can manage in parallel. |
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Real-Time Dashboards Customizable dashboards showing live metrics. |
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Report Scheduler Automated, periodic report generation & delivery. |
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Custom Report Builder Users can design and save custom reports. |
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Exportable Reports Download or email reports in common formats (PDF, XLS, CSV). |
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Data Visualization Library Charts, graphs, and widgets for exploring data. |
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Drill-down Capability Analyze metrics at increasing levels of detail. |
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Productivity Tracking System metrics on throughput, delay, and bottlenecks. |
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Compliance Reporting Templates Prebuilt reports for regulatory and compliance standards. |
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Data Retention for Analytics Duration of historical analytics data available. |
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API Access to Analytics Data Allows access to workflow analytics data via APIs. |
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Modern User Interface Responsive, clean, and easy-to-use web interface. |
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Mobile Access Native or mobile-optimized app for on-the-go workflow management. |
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Personalized Dashboards Users can tailor dashboards to their preferences. |
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Bulk Editing Tools Make changes to multiple items simultaneously. |
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Onboarding & Guided Tours Step-by-step guides for training new users. |
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Global Search Functionality Quick search across workflows, clients, cases, and documents. |
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Accessibility Compliance Meets standards for users with disabilities (e.g., WCAG 2.1). |
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Contextual Help & Tooltips Inline documentation and help for features. |
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Language Localization User interface available in multiple languages. |
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User Interface Response Time Speed with which the user interface responds to actions. |
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No-code/Low-code Customization Business users can configure fields, rules, and flows without coding. |
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Configuration Version Control Track changes to workflow configurations and rollback if needed. |
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Sandbox/Testing Environments Safe environment for testing configurations before deployment. |
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Automated Updates Receive and apply version updates automatically. |
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Custom Fields and Forms Add and configure user-defined fields and forms. |
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Scriptable Business Logic Ability to define custom scripts or business rules (e.g., via JavaScript, Python). |
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Integration Test Tools Built-in tools for testing integrations before production rollout. |
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Configuration Documentation Automatically generate or update system configuration documentation. |
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Automated Backup Scheduling Configure regular backups of system and configuration data. |
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Rolling Back Failed Deployments Undo unsuccessful configuration or workflow deployments. |
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Cloud-Native Architecture Supports elastic scaling and high availability. |
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Load Balancing Distributes user and task load for consistent performance. |
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Performance Monitoring Tools Built-in tools for monitoring resource utilization and performance. |
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Data Storage Capacity Maximum volume of data the system can store and manage. |
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Concurrent User Support Number of simultaneous users the system can support without degradation. |
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Disaster Recovery RTO Recovery time objective; how quickly the system can recover from failure. |
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Uptime SLA Guaranteed system uptime percentage, as per service level agreement. |
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Geographical Redundancy Ability to run across multiple data centers/regions for resilience. |
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Auto-Scaling Capabilities Automatically adjusts resources based on demand. |
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Transaction Throughput Maximum number of transactions processed per second. |
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24/7 Support Availability Round-the-clock helpdesk or technical support. |
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In-app Knowledge Base Library of articles, guides, and FAQs accessible within the platform. |
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Community Forums Access to peer support and product community spaces. |
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Onboarding Training Services Formal training and onboarding support for new clients. |
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Professional Services Network Availability of consulting, integration, and customization partners. |
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Developer Documentation Comprehensive technical documentation for extensibility. |
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Marketplace of Extensions Central hub for certified integrations, plugins, and add-ons. |
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User Feedback Mechanism Easy way for users to submit feedback or feature requests. |
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Release Notes & Communication Regular communication on updates, bug fixes, and features. |
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On-site Support Time Availability of on-site support, measured in hours per year. |
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