Doxim Client Onboarding from Doxim

Digital onboarding for financial advisors, including customizable workflows, KYC, e-signature, document management, compliance assistance, and CRM integration, focused on the North American markets.

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Product analysis by function

Client Onboarding Platforms for Client Service and Operations

Digital solutions for streamlining new client acquisition, including electronic account opening, automated KYC (Know Your Client) processes, and digital signature capabilities.
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User Experience & Interface
(9 Yes /9 Known /11 Possible features)

Data Collection & Processing
(8 Yes /9 Known /10 Possible features)

Integration & Interoperability
(7 Yes /7 Known /8 Possible features)

Compliance & Regulatory Controls
(6 Yes /6 Known /7 Possible features)

Automation & Workflow Management
(5 Yes /5 Known /9 Possible features)

Security
(6 Yes /6 Known /7 Possible features)

Reporting & Analytics
(6 Yes /6 Known /8 Possible features)

Collaboration & Communication
(4 Yes /4 Known /7 Possible features)

Scalability & Performance
(1 Yes /1 Known /6 Possible features)

Support & Vendor Services
(5 Yes /5 Known /7 Possible features)

Cost & Pricing Flexibility
(3 Yes /3 Known /5 Possible features)

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Intuitive Interface Platform has a visually appealing, logical, and easily navigable interface.		Product marketing shows modern user interface with easy navigation; UX is a noted focus.
Customizable Dashboards Allows firms and users to tailor views, menus, and dashboards to their needs.		Customizable dashboards and views mentioned in product documentation.
Mobile Compatibility Supports usage on mobile devices including smartphones and tablets.		Mobile device access shown as a key feature in the product overview and FAQ.
Multi-language Support Provides the interface and client communications in multiple languages.		No information available
Accessibility Features Compliance with accessibility standards (e.g., WCAG), enabling use by all abilities.		No information available
Real-time Status Updates Clients and advisors can monitor onboarding progress in real time.		Doxim’s onboarding dashboard displays real-time progress at each step.
Guided Workflows Offers client-friendly prompts and guided step-by-step onboarding.		Marketing highlights digital onboarding with guided, step-by-step workflows.
Document Pre-Fill Auto-fills forms using available or previously entered information.		Auto-filling with previous data is a listed feature for client convenience.
Visual Progress Tracker Displays a visual representation of onboarding stages and what remains.		Visual progress tracker is shown in product screenshots and video demos.
Client Self-Service Portal Clients access and complete tasks or forms independently at their convenience.		Doxim offers self-serve onboarding so clients can complete tasks at their convenience.
Multi-User Support Allows multiple parties (e.g., joint account holders, advisors) to collaborate on onboarding.		Documentation notes multiple user and advisor roles can be assigned to a client.

Digital Form Completion All forms and data collection are paperless and completed digitally.		Data collection and forms completion is entirely digital (paperless).
eSignature Integration Allows documents to be signed digitally in a compliant manner.		Integrates with e-signature providers (e.g., DocuSign).
Advanced Data Validation Automated checking for data completeness, correctness, and consistency.		Automated data integrity and completeness checks advertised for compliance.
ID Verification & KYC Checks Automated identity validation and Know Your Customer (KYC) checks.		KYC checks and ID verification described as part of onboarding.
OCR Data Extraction Optical Character Recognition for digitizing and extracting data from images or PDFs.		Not as far as we are aware.* No mention or evidence of OCR data extraction from images or PDFs.
Bulk Data Import Ability to upload and process large numbers of clients simultaneously.		Bulk onboarding functionality and batch imports are mentioned for enterprise clients.
Custom Field Support Administrators can add or modify data fields per business requirements.		Supports custom fields for different firms’ requirements.
Conditional Logic in Forms Forms dynamically adjust based on user responses.		Conditional logic in onboarding forms mentioned as a product strength.
Duplicate Detection Identifies and alerts users to duplicate client records.		No information available
Data Encryption at Rest and in Transit Ensures all client information is encrypted, stored, and transmitted securely.		Encryption at rest and in transit documented in the security section of website.

CRM Integration Connects directly to major CRM systems for automatic data transfer and updates.		Doxim integrates with leading CRMs, explicitly stated on the product site.
Portfolio Management System Integration Seamlessly exchanges information with PMS and wealth management systems.		Integrates with wealth/portfolio management platforms per solution materials.
Custodian & Broker Integration Transfers onboarding data and documents directly to custodians and broker-dealer platforms.		Integration with custodians and broker-dealer platforms is a specific selling point.
API Availability Provides robust APIs for custom integrations.		Rich, documented API availability for custom and native integrations.
Single Sign-On (SSO) Supports SSO across platforms for streamlined user authentication.		No information available
Document Management System Integration Connects to DMS for archiving and retrieval of onboarding documentation.		Document management integration is included for archiving and retrieval.
Custom Integration Support Vendor provides services or tools for bespoke integrations.		Doxim offers custom integration assistance per enterprise needs.
Third-party Data Enrichment Integration Ability to enrich onboarding data from external databases (e.g., credit bureaus, AML).		Rich third-party integrations, e.g., for KYC, AML, and credit bureaus.

Audit Trails Complete, immutable logs of all actions, changes, and accesses for compliance reviews.		Audit trails/logs provided as part of compliance support.
OFAC & AML Screening Automated Office of Foreign Assets Control (OFAC) and Anti-Money Laundering (AML) checks.		OFAC and AML checks supported, explicitly noted in compliance features.
Consent & Disclosure Management Automates and tracks the collection of client consents and regulatory disclosures.		Consent and disclosure capture is automated and tracked.
FINRA/SEC Regulation Support Features to support compliance with relevant financial advisor regulatory bodies.		Assists with FINRA/SEC compliance, marketed especially for North America.
Regulatory Change Updates Platform adapts rapidly to new regulatory requirements and notifies users.		Regulatory update notifications included in release notes and product collateral.
Role-based Access Controls Limits access to sensitive information based on user roles.		Role-based user access controls are available and featured in security descriptions.
Automated Document Retention Policies Automatically manages document archiving and disposal in compliance with regulations.		No information available

Automated Task Assignment Distributes onboarding tasks to team members based on rules or workload.		Describes automated task assignments and workflow distribution for staff.
Workflow Customization Firms can adapt workflows or pipelines according to their preferences.		Workflow customization is highlighted (forms, steps, logic).
Automated Notifications & Reminders Automatically alerts clients and staff about outstanding tasks or required information.		Automated reminders & notifications mentioned across client, advisor touchpoints.
Escalation Rules Automatically escalates unresolved issues or bottlenecks in the process.		No information available
SLA Management Tracks and enforces Service Level Agreements for task completion.		No information available
Template Library Pre-built and customizable workflow, message, and document templates.		Pre-built templates for forms, workflows, alerts noted in sales materials.
Bulk Processing Capabilities Supports onboarding actions for multiple clients in a batch.		Bulk onboarding/processing for enterprises described explicitly.
Integration with Calendar Tools Synchronizes onboarding activities with calendar and scheduling platforms.		No information available
Approval Chains Defines and automates multi-level approval flows.		No information available

Multi-factor Authentication Supports two or more authentication steps for all users.		Supports multi-factor authentication per platform security sheet.
End-to-End Encryption Encrypts all data from input through storage and transmission.		End-to-end encryption compliance asserted in technical documentation.
Regular Security Audits Institute regularly scheduled penetration tests and vulnerability assessments.		Conducts regular security audits for compliance (SOC2, ISO27001 statements).
Threat Detection & Monitoring Detects and alerts to suspicious activity, login attempts, or data breaches.		No information available
GDPR/CCPA Compliance Supports controls and features for privacy law compliance.		Supports GDPR/CCPA compliance due to US/Canada/EU customer base.
Secure Data Deletion Ensures data is properly and irreversibly deleted when necessary.		Secure data deletion process described in privacy documentation.
Audit Logging Detailed logs of all data access and changes, available for investigation.		Audit logging for access and transactions featured in compliance section.

Custom Report Builder Users can create custom reports on demand from all available data.		Includes a custom report builder as part of analytics tools.
Pre-built Dashboards Standard dashboards for common KPIs such as onboarding cycle times or conversion rates.		Pre-built dashboards (cycle time, conversion rate KPIs, etc.) are included.
Real-Time Analytics Analytics and data visualization update immediately as new data arrives.		Reports update in real-time as onboarding status changes.
Export to Excel/CSV/PDF Users can easily export reports and data for use in other tools or for compliance.		Product features would allow export to Excel and PDF for compliance recordkeeping.
Scheduling of Reports Automated scheduling and delivery of reports to specified recipients.		Scheduled reporting and delivery is enabled for managers and clients.
Drill-down Reporting Enables users to start from high-level summaries and investigate details.		Drill-down reporting described as part of BI/reporting package.
Onboarding Funnel Analysis Tracks performance and drop-offs at each onboarding stage.		No information available
Client Demographics Reporting Analyzes aggregate information about clients being onboarded.		No information available

Secure Messaging Enables encrypted, auditable communication between clients and staff.		Supports secure, auditable messaging between enterprise clients and staff.
Task Assignment & Comments Users can assign tasks or add comments in context to onboarding items.		Task assignment and comments by users/advisors is enabled in system interface.
Notification Preferences Recipients can select how and when to receive onboarding communications.		No information available
Team Collaboration Tools Built-in tools to enable advisor and operation team coordination.		Collaboration tools provided for operational/advisory teams. Supported in UI.
Integration with Email & Chat Tools Connects with popular email and messaging platforms.		No information available
Client Q&A Portal Clients ask questions or request support directly within the onboarding platform.		No information available
Event Tracking Tracks all communication events and their timestamps.		Tracks all client and system events, visible in audit logs and event reporting.

Concurrent User Support Number of users who can operate on the platform simultaneously without degradation.		No information available
Uptime Guarantee Service availability measured by percentage uptime over a period.		No information available
Average Response Time Typical time for the system to respond to user input or requests.		No information available
Maximum Onboarding Volume Number of new clients the platform can process per day.		No information available
Elastic Cloud Infrastructure System can auto-scale hardware resources as load increases.		Auto-scaling cloud infrastructure supports high-load onboarding for large clients.
Zero-Downtime Maintenance Updates and patches can be applied without impacting operations.		No information available

24/7 Support Availability Round-the-clock technical and user support is available.		24/7 support option mentioned for enterprise clients.
Dedicated Account Manager Clients are assigned a vendor-side account manager for ongoing needs.		Account manager assignment referenced in customer support section.
Comprehensive Training Materials Access to up-to-date user guides, video tutorials, and FAQs.		Documentation includes access to user guides and onboarding resources.
Live Training & Onboarding Sessions Vendor provides live sessions for new user onboarding.		Live training and onboarding sessions offered per sales and onboarding documentation.
Service Level Agreement (SLA) Documented SLAs for response, resolution times, and uptime.		Reference to formal SLAs (service level agreements) in enterprise contracts.
Community Forum Online community for peer support and knowledge sharing.		No information available
Product Roadmap Transparency Vendor shares future updates and allows feedback on product direction.		No information available

Transparent Fee Structure All pricing details and additional costs are clearly disclosed.		Transparent pricing information and contract terms publicly available.
Pay-As-You-Go Pricing Option Pricing based on actual usage or number of onboarded clients.		No information available
Tiered Pricing Plans Multiple package tiers for firms of different sizes and needs.		Tiered pricing for different firm sizes/needs is available.
Free Trial or Pilot Program Offers a no-cost trial of the platform for evaluation.		Free trial/pilot offered as a standard sales practice.
Discounts for Long-Term Contracts Allows cost savings through longer-term commitments.		No information available

Doxim Client Onboarding from Doxim

Product analysis by function

Client Onboarding Platforms for Client Service and Operations

User Experience & Interface (9 Yes /9 Known /11 Possible features)

Data Collection & Processing (8 Yes /9 Known /10 Possible features)

Integration & Interoperability (7 Yes /7 Known /8 Possible features)

Compliance & Regulatory Controls (6 Yes /6 Known /7 Possible features)

Automation & Workflow Management (5 Yes /5 Known /9 Possible features)

Security (6 Yes /6 Known /7 Possible features)

Reporting & Analytics (6 Yes /6 Known /8 Possible features)

Collaboration & Communication (4 Yes /4 Known /7 Possible features)

Scalability & Performance (1 Yes /1 Known /6 Possible features)

Support & Vendor Services (5 Yes /5 Known /7 Possible features)

Cost & Pricing Flexibility (3 Yes /3 Known /5 Possible features)