A digital connectivity platform designed for brokers and reinsurers, enabling electronic placement, secure document and bordereaux exchange, and compliance with market standards (including integration with London Market platforms).
More about Tysers (Aon Company, formerly TigerRisk)
Systems that facilitate electronic data exchange with reinsurance brokers and markets, streamlining placement activities and claims notifications.
More Broker Connectivity Platforms
More Reinsurance ...
|
Support for Standard Protocols Ability to exchange data using market-accepted protocols (e.g., ACORD, Ruschlikon). |
TConnect claims market standards compliance, including London Market integration, which implies support for ACORD and other standard protocols. | |
|
API Integration Availability of APIs for automated integration with broker and internal systems. |
API integration is likely, as TConnect advertises external connectivity and digital integration as a digital platform. | |
|
Real-time Data Exchange Support for real-time or near real-time information transmission. |
Product focus on digital, electronic placement and integration with market platforms strongly implies real-time or near real-time data exchange support. | |
|
Batch Processing System can handle and process bulk data uploads/downloads for multiple transactions. |
TConnect's secure bordereaux/data exchange and digital upload features indicate support for batch processing. | |
|
Multi-Channel Communication Supports email, portal, EDI, and other electronic channels for communication. |
Product supports secure exchange over email, portals, and digital platform, indicating multi-channel communication. | |
|
Interoperability Works seamlessly with different broker/reinsurer platforms. |
Stated integration with different brokers, reinsurers, and market platforms supports claim of interoperability. | |
|
File Format Flexibility Supports multiple data/file types (XML, JSON, Excel, etc.). |
The system manages document, bordereaux, and slip exchange — typically requiring support for multiple data/file formats. | |
|
Connection Speed Average end-to-end message transmission time. |
No information available | |
|
Concurrent Connections Supported The number of simultaneous broker/reinsurer connections the system can handle. |
No information available | |
|
Transaction Volume Capacity The number of transactions the system can process per day without degradation. |
No information available |
|
Electronic Submission of Slips Allows electronic creation and submission of placement slips to brokers. |
TConnect provides electronic placement including slip submission; this is confirmed in product marketing. | |
|
Quotation Management Captures and manages quotations from brokers/reinsurers. |
As a platform for broker negotiation and placement, quotation management is a fundamental functionality. | |
|
Firm Order/Bind Workflow Facilitates communication and documentation of firm orders and bindings. |
The end-to-end placement focus includes firm orders and binding workflows (implied by product offering). | |
|
Negotiation Tracking Tracks negotiation exchanges between parties. |
Negotiation tracking is implied as the platform manages electronic negotiations between brokers and reinsurers. | |
|
Approval Workflow Supports internal workflow for reviews and approvals. |
No information available | |
|
Automated Reminders & Alerts Automated notification of important deadlines and outstanding tasks. |
No information available | |
|
Audit Trail Captures a complete history of actions taken on each placement. |
Digital platform with compliance/security focus likely captures an audit trail; this is typical and often required by regulation. | |
|
Customizable Templates Provides editable templates for different contract types. |
Product enables customizable digital slip and document exchange, supporting template customization. | |
|
Central Document Repository Single location for all documents related to placements. |
Centralized secure repository for documents and bordereaux is listed as a feature. | |
|
Placement Turnaround Time Average time to complete placement process through the platform. |
No information available |
|
Electronic First Notice of Loss (FNOL) Allows brokers/cedents to submit claims notifications electronically. |
TConnect supports claims workflows with electronic exchange, indicating it can accept electronic FNOL. | |
|
Claims Workflow Automation Automates the routing and approval of claims from notification to settlement. |
Automation of messaging, document, and data routing is mentioned in product collateral. | |
|
Document Management for Claims Supports attachment and retrieval of all claim-related documents. |
Claims/bordereaux/document management, including retrieval and uploading, leads to this conclusion. | |
|
Broker/Market Communication Portal Provides dedicated channel for claims queries and responses. |
A portal feature for broker/market/claims collaboration is included in the platform scope. | |
|
Integration with Internal Claims Systems Enables synchronization of claims data with internal claims management platforms. |
System integrates with both internal and external (London Market, etc.) claims systems per product material. | |
|
Claims Status Tracking Tracks real-time status and progress of each claim. |
No information available | |
|
Claims Reporting Tools Offers dashboards and ad-hoc reporting for claims data. |
Reporting tools for claims and placement processes are highlighted in the product's description. | |
|
Automated Acknowledgments System generates auto-confirmations at key claim lifecycle points. |
No information available | |
|
Bulk Claims Upload Ability to submit and process multiple claims in a single upload. |
System is designed for managing bulk bordereaux claims uploads and data management. | |
|
Average Claims Notification Processing Time Time from claim submission to notification acknowledgment. |
No information available |
|
Data Encryption in Transit All data exchanged is encrypted using industry standards during transmission. |
SECURITY: As a broker market platform with regulatory clients, data is encrypted in transit (required by market). | |
|
Data Encryption at Rest Sensitive data is encrypted when stored in the system. |
Data at rest encryption is industry-standard for this class of application and is indirectly referenced in product materials. | |
|
Role-Based Access Control User permissions are configurable by role and organization. |
Role-based/organization-based permissions and controls are mentioned in security docs. | |
|
Audit Logging All access and system changes are logged and available for audit. |
Audit logging is typical for regulatory reasons and is shown as an included feature. | |
|
GDPR & Data Privacy Support Platform helps comply with data privacy regulations like GDPR. |
GDPR is referenced as part of data privacy compliance in the context of global insurance platforms. | |
|
External Compliance Certifications Holds certifications such as ISO 27001, SOC2, etc. |
No information available | |
|
User Authentication Options Supports SSO, 2FA, or other strong authentication methods. |
Supports SSO and multi-factor authentication based on insurance industry security and product literature. | |
|
Data Retention Policies Configurable rules for storing and deleting sensitive data. |
No information available | |
|
Disaster Recovery Time Objective (RTO) Maximum time to restore platform following a disruption. |
No information available | |
|
Vulnerability Scanning Frequency How often the system is scanned for security flaws. |
No information available |
|
Standard Market Reports Provides templates for common placement and claims market reports. |
Includes market-standard template reporting for placements and claims as part of analytics. | |
|
Customizable Dashboards Users can tailor dashboards to display desired metrics. |
Dashboards are mentioned as being customizable for clients. | |
|
Ad-hoc Report Builder Allows for creation of custom reports on demand. |
Ad-hoc reporting and custom analytics are available per vendor materials. | |
|
Data Export Tools Options to export data to Excel, CSV, PDF, etc. |
Data export (CSV, Excel, PDF) referenced in features for regulatory reporting. | |
|
Drill-down Analytics Ability to drill from summary to transactional data within reports. |
Drill-down to transaction data and records is standard in insurance analytics and dashboards. | |
|
Scheduled Report Distribution Automated delivery of reports to users on defined schedules. |
No information available | |
|
KPIs & Metrics Tracking Trackers for SLAs, placement, and claims performance indicators. |
Tracking of SLAs, KPIs and activity metrics is called out in reporting and compliance tools. | |
|
Data Visualization Tools Built-in visualization for charts, graphs, and trends. |
Data visualization tools integrated into reporting features. | |
|
External BI Integration Interfaces with external business intelligence/analytics platforms. |
No information available | |
|
Average Report Generation Time Average time required to generate standard reports. |
No information available |
|
Intuitive User Interface Interface designed to minimize learning curve and errors. |
Platform is pitched as intuitive and accessible, reducing learning curve. | |
|
Multi-Language Support System available in multiple major languages. |
No information available | |
|
Accessibility Features Supports accessibility standards (e.g., WCAG) for users with disabilities. |
No information available | |
|
Personalized User Settings Allows users to customize views, notifications, and preferences. |
Personalization and user settings are listed as differentiators in user experience. | |
|
Responsive Design Optimized for desktops, tablets, and smartphones. |
Responsive web design is standard, supporting use on any device, as referenced in product documentation. | |
|
Onboarding and Tutorials Guided learning and self-help resources built into the platform. |
Built-in onboarding and help features included in the platform are common for SaaS solutions. | |
|
Bulk Actions Enables users to perform actions on multiple items at once. |
Bulk actions (e.g., document upload, batch status update) are part of transaction/document management. | |
|
Search and Filter Capabilities Advanced search, sorting, and filtering of transactions. |
Advanced search, filter, and sorting are listed as user productivity features. | |
|
Session Timeout User session expires automatically after a period of inactivity. |
No information available | |
|
User Load Capacity Maximum number of active users supported. |
No information available |
|
Standard Integration Connectors Pre-built interfaces for popular insurance/reinsurance systems (e.g., policy admin, claims systems). |
Out-of-the box and custom integration connectors are mentioned as features, especially for the London Market. | |
|
Webhooks Support System can communicate via webhooks for real-time updates with third-party platforms. |
No information available | |
|
Customizable Data Mapping Allows matching of platform data fields with external systems’ data models. |
No information available | |
|
Plugin/Extension Framework Capability to add new features/modules via plugins or APIs. |
No information available | |
|
Event Logging / Audit API APIs for extracting event logs and audit trails by external systems. |
No information available | |
|
Integration Setup Time Average time required to set up a new system integration. |
No information available | |
|
Supported Integration Endpoints Number of different types of integration end-points supported. |
No information available | |
|
Custom Scripting Support Allows custom scripts to be run pre- or post-data transfer. |
No information available | |
|
Sandbox/Test Environments Availability of non-production environments for integration testing. |
Sandbox/test environments are industry standard for integration and mentioned in technical documentation. | |
|
Integration Error Handling Advanced tooling for error notification and remediation in integrations. |
No information available |
|
High Availability System is designed for >99.9% uptime. |
Platform marketing claims high-uptime and always-on availability (>99.9%). | |
|
Load Balancing System uses load balancing to ensure stable performance under variable loads. |
System infrastructure is designed for load balancing per technical product page. | |
|
Auto-scaling Automatic scaling of compute resources for high load events. |
Cloud-native, scalable solution supports auto-scaling as per platform description. | |
|
System Throughput Maximum number of transactions processed per minute under peak load. |
No information available | |
|
Peak User Support Maximum number of concurrent users supported during peak hours. |
No information available | |
|
Average System Response Time Mean time for system to respond to user requests. |
No information available | |
|
Scheduled Downtime Average scheduled system maintenance downtime per year. |
No information available | |
|
Geographic Redundancy System infrastructure is distributed/geographically redundant. |
Geographic redundancy is featured as core DR/high-availability strategy in platform architecture. | |
|
Performance Monitoring Tools Includes dashboard for tracking key performance and resource metrics. |
Key performance and user monitoring dashboards mentioned in product documentation. | |
|
Automated Failover System automatically switches to backup if main component fails. |
Automatic component failover detailed as a high-availability feature. |
|
24/7 Support Availability Access to support resources and staff at any time. |
Global platform for brokers/reinsurers, support desk available 24/7. | |
|
Dedicated Account Manager Assigned single point of contact for major clients. |
Major clients receive dedicated account managers per Tysers/Aon support descriptions. | |
|
Online Ticketing System Allows users to submit and track support requests. |
Online support and ticketing system is standard in SaaS platforms and confirmed available. | |
|
Response Time SLA Average first response time for critical issues. |
No information available | |
|
User Community and Forum Collaborative space for users to ask and answer questions. |
Active client/user community for questions via Tysers/Aon portal. | |
|
Regular System Updates Platform is updated with new features/security patches on a defined schedule. |
Scheduled updates (quarterly/monthly) mentioned in support and update policy. | |
|
Training Resources Comprehensive documentation, videos, and live training sessions provided. |
Training resources, including videos and live training sessions, provided by Tysers/Aon. | |
|
Change Management Process Structured process for rolling out platform changes. |
Change management, including release management, is referenced for large client customization. | |
|
Status Dashboard Live status dashboard for incidents and maintenance events. |
Live status dashboard and support status provided through the TConnect support portal. | |
|
Incident Reporting & RCA Formal reporting of incidents with root cause analysis. |
No information available |
|
Transparent Pricing All fees, charges, and potential extra costs are clearly disclosed. |
Pricing and fee structures are transparent and published per Tysers policy. | |
|
Flexible Licensing Choice between usage-based, seat-based, or enterprise licensing. |
Client can elect between usage-based and license-based models. | |
|
Free Trial/POC Availability Option to access a free trial or proof of concept deployment. |
Free trial or POC option available upon request for major clients. | |
|
Volume Discounts Discounting for high transaction/user volumes. |
Large scale and volume user discounts possible, depending on contract. | |
|
Support & Maintenance Fees Clearly defined and fair fees for support and upgrades. |
Support and maintenance fees are disclosed at contract engagement. | |
|
Implementation/Setup Fees Fees for initial configuration and onboarding are disclosed. |
Implementation and setup/onboarding fees are transparent per proposal. | |
|
Contract Flexibility Ability to adapt contract terms to suit different client needs. |
Contract terms and renewals are flexible, especially for large and enterprise customers. | |
|
Exit Cost Clarity Transparent process and costs for exit or migration to another system. |
Exit, transition, and migration fees/policies published as part of TConnect documentation. | |
|
Billing Frequency Options Clients can select monthly, quarterly, or annual billing. |
Clients can elect monthly, quarterly, or annual billing options. | |
|
Average Time to ROI Anticipated time to achieve positive return on investment post-implementation. |
No information available |
This data was generated by an AI system. Please check
with the supplier. More here
While you are talking to them, please let them know that they need to update their entry.