Supports omni-channel digital onboarding, configurable workflows, identity and document verification, regulatory and risk compliance, and straight-through processing for fund managers.
Digital platforms that streamline the client intake process, including document collection, due diligence, suitability assessment, and account setup while ensuring regulatory compliance.
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Customizable Onboarding Workflows Ability to tailor onboarding steps and screens based on client type or business process. |
Marketing materials and product notes explicitly mention configurable workflows to tailor onboarding steps and process per client type or business scenario. | |
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Mobile Compatibility System usability and responsiveness on mobile devices. |
Product is described as supporting omni-channel (web/mobile/tablet) onboarding. | |
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Multi-Language Support Ability to provide onboarding in multiple languages. |
No information available | |
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Self-Service Portal Clients can update or provide onboarding information independently. |
Platform supports a self-service portal for clients to submit documents and information directly, as described in product literature. | |
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Real-time Status Tracking Ability for clients and internal teams to track onboarding progress live. |
Solution includes real-time status updates and dashboards for clients and internal stakeholders to track progress. | |
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Accessibility Compliance Adherence to standards for users with disabilities (e.g., WCAG). |
No information available | |
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Inline Help and Tooltips Contextual guidance available to users during onboarding. |
Product documentation includes screenshots and references to contextual tooltips and in-app guidance. | |
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Dynamic Questionnaires Forms adapt to user responses to simplify data entry. |
Solution features dynamic, adaptive question flows based on user responses. | |
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Document Upload Simplification Drag and drop, multi-file, or batch document submission. |
Drag-and-drop, bulk upload are both referenced as supported document capture options in product brochures. | |
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Brand Customization Platform displays firm logo, colors, and messaging. |
Finacle offers white-labeling: configurable interface for logo, color, and firm-specific messaging. |
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Bulk Document Upload Allow clients to submit multiple compliance documents at once. |
Mentions bulk and batch upload of compliance and client documents in feature descriptions. | |
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e-Signature Integration Support for digital signature capture and compliance. |
Finacle integrates with digital signature providers (references to e-signature capture and compliance in brochures). | |
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Smart Document Recognition OCR and auto-tagging for uploaded files. |
No information available | |
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Data Validation Rules Automatic checking of data completeness and integrity. |
Platform performs real-time validation of input data, ensuring completeness and correctness. | |
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Auto-Population from Existing Data Populate fields with information from other systems or prior interactions. |
References to auto-population from existing bank/client records and previous interactions in product sheets. | |
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Document Expiry Tracking Alert for upcoming or past-due document renewals. |
No information available | |
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Progressive Data Collection Ability to save progress and resume onboarding later. |
Users can save application progress and resume later, according to onboarding workflow illustrations. | |
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Version Control Track document changes and maintain an audit trail. |
No information available | |
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Upload Speed Average time taken to upload documents. |
No information available | |
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Storage Capacity Maximum data/document storage per client. |
No information available |
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Automated KYC Checks Systematic validation of identity information. |
Finacle Onboarding Solution includes automated identity and KYC checks as a central feature. | |
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AML Screening Automated screening for anti-money laundering requirements. |
Straight-through onboarding highlights automated AML controls, including screening against money laundering criteria. | |
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PEP and Sanctions List Screening Checks against politically exposed persons and global sanctions lists. |
Screening against PEP and global sanctions lists is part of the regulatory compliance features. | |
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Watchlist Management Management and update of internal and external watchlists. |
Mentioned ability to manage, update, and monitor internal/external watchlists as part of compliance suite. | |
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Customizable Due Diligence Levels Support different risk tiers and processes by client type. |
Onboarding workflow is described as supporting configurable, risk-based process tiers. | |
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Automated Risk Scoring System assigns risk scores based on client responses and documentation. |
Automated risk scoring is part of the compliance and onboarding evaluation functionality. | |
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Compliance Rule Engine Rules configurable for firm-specific policies and regulatory change. |
Product offers configurable rule engines for policy adaptation and regulatory change management. | |
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Audit Trail for Compliance Checks Comprehensive logs of all due diligence actions. |
Comprehensive audit trails available for all due diligence and onboarding actions, per compliance documentation. | |
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Override/Escalation Process Manual intervention possible for exceptional cases. |
Manual review and escalation paths are configurable for exceptional or non-standard onboarding cases. | |
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Screening Speed Average time required for compliance screening per client. |
No information available |
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Automated Suitability Questionnaire System-driven questions to evaluate client risk profile and suitability. |
System includes automated suitability questionnaires as part of client profiling process. | |
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Dynamic Profiling Engine Automatically generates or updates investor profiles based on responses. |
No information available | |
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Scoring Algorithm Transparency Clear documentation on how risk and suitability scores are calculated. |
No information available | |
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Scenario Analysis Tools Model potential investment outcomes with clients during onboarding. |
No information available | |
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Suitability Report Generation Automated creation of suitability documents for record-keeping. |
No information available | |
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Automated Alerts for Policy Breaches Notification if client preferences do not match risk mandates. |
System sends warnings and alerts when risk or suitability breaches/policy mismatches are detected. | |
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Periodic Suitability Reassessment Trigger regular re-evaluation based on market or personal changes. |
No information available | |
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Peer Benchmarking Compare client responses to peer groups for context. |
No information available | |
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Time to Complete Assessment Average client time to complete suitability assessment. |
No information available |
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Integrated Messaging Real-time chat or message features within the onboarding platform. |
In-app communication and real-time messaging highlighted as part of collaboration tools. | |
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Task Assignment and Tracking Assign and monitor progress on onboarding activities. |
Onboarding workflow management includes task assignment, dashboard views, and assignment tracking. | |
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Secure File Sharing End-to-end encrypted sharing of sensitive documents and forms. |
File exchange and data transmission are described as end-to-end encrypted. | |
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Notification Management Automated emails, SMS, or app notifications for status changes and required actions. |
Automated notifications for required actions and application status available by email/SMS. | |
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Shared Client Notes Internal teams can log and share notes related to onboarding. |
Internal collaboration and note-sharing between team members during onboarding are supported. | |
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Client Meeting Scheduling Incorporate scheduling and calendar integration for onboarding meetings. |
No information available | |
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Approval Workflow Management Automated routing to required signatories or reviewers. |
Automated approval routing and workflow management described as part of onboarding orchestration. | |
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Collaboration History Maintain timeline of all client-related communications and decisions. |
System maintains event history and communication records for each client onboarding case. | |
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Attachment Size Limit Maximum allowed size for individual file attachments. |
No information available |
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Core System Integration Ability to connect with CRM, fund accounting, portfolio management, and reporting systems. |
Out-of-the-box connectors to core banking, fund management, CRM, and other systems are prominently mentioned. | |
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AML/KYC Provider Integration Direct connection with third-party data sources to validate client information. |
KYC/AML provider integrations for data and document validation are described in the product documentation. | |
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API Availability Support for REST, SOAP, or other application APIs for data exchange. |
APIs for data exchange/integration (REST/SOAP) are available as stated in technical papers. | |
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Data Import/Export Ability to import/export onboarding data in standard formats (CSV, XML, JSON). |
Data import/export using standard formats (CSV/XML/JSON) is part of onboarding and data interfacing. | |
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Single Sign-On (SSO) Integration with enterprise authentication systems for seamless login. |
Single Sign-On integration supported for enterprise authentication. | |
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Real-Time Synchronization Data updates are propagated immediately to other connected systems. |
Supports real-time data synchronization between connected core and peripheral systems. | |
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Integration Speed Average time required to integrate with a new system using APIs. |
No information available | |
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Number of Supported Integrations Count of external systems the platform can connect with natively. |
No information available | |
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Custom Integration Toolkit Provision of SDKs or tools for custom workflow integration. |
No information available |
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Role-Based Access Control Customizable access permissions for staff and client users. |
Role-based access management features are highlighted in InfoSec and system admin documentation. | |
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End-to-End Data Encryption Encryption of data at rest and in transit. |
End-to-end data encryption (at rest and transit) mentioned in the security overview. | |
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Multi-Factor Authentication Additional authentication steps beyond passwords. |
Solution supports multi-factor authentication as part of user security settings. | |
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Data Residency Options Ability to specify or limit where client data are stored geographically. |
Allows clients to select data residency/geographic storage for compliance needs. | |
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GDPR and Data Protection Compliance Meets requirements for Europe and/or applicable global standards. |
Solution focuses on international clients; GDPR and similar data protection regulations compliance is stated. | |
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Comprehensive Audit Logging All user actions are logged for security investigation. |
Comprehensive logging of all user, admin, and system actions for auditing purposes. | |
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Regular Penetration Testing Scheduled vulnerability assessments and remediation. |
No information available | |
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Data Retention Policy Controls Ability to set and enforce data deletion rules. |
No information available | |
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Time to Detect Security Incidents Average time to identify security breaches or policy violations. |
No information available |
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Automated Reminders & Escalations System-generated notifications for outstanding tasks. |
System sends automatic reminders and escalations for outstanding onboarding steps or document requests. | |
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Workflow Automation Engine Configurable triggers and actions to move cases automatically. |
Configurable workflow automation engine for case routing and hand-off actions is a core product feature. | |
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Robotic Process Automation (RPA) Integration Integration with bots for repetitive, rules-based tasks. |
No information available | |
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Bulk Client Processing Onboard multiple clients simultaneously using batch operations. |
Batch onboarding of multiple clients at once is available in operational workflow management. | |
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Duplicate Detection and Merging System auto-identifies and merges duplicate client records. |
No information available | |
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Approval Turnaround Time Average elapsed time for onboarding approval steps. |
No information available | |
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Average Onboarding Completion Time Mean time from start to finish for new client onboarding. |
No information available | |
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Task Automation Rate Percentage of onboarding steps handled without manual intervention. |
No information available | |
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Error Reduction Rate Percent decrease in errors due to automation. |
No information available |
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Onboarding Funnel Analytics Visualization of client progress through each stage of onboarding. |
Reporting includes onboarding funnel analytics and progress visualizations. | |
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Process Bottleneck Identification Reports highlight steps where delays most frequently occur. |
System tracks and visualizes process bottlenecks and points of delay in onboarding cycle. | |
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Compliance & Audit Reporting Automated generation of compliance-related reports. |
Compliance and audit report generation is a documented feature for regulatory and operational reporting. | |
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Customizable Dashboards Ability to create personalized analytics visualizations. |
Customizable dashboards for different analytics and operational insights. | |
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Drill-Down Data Exploration Users can drill into any analytics figures for source data. |
Users can drill down into reports and analytics dashboards to source data. | |
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Scheduled Report Delivery Automated distribution of reports to stakeholders. |
No information available | |
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Exportable Data Sets Data and analytics can be exported for offline downloads. |
Supports export of analytics and onboarding data into standard formats for offline use. | |
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Average Report Generation Time Typical time to produce a standard onboarding report. |
No information available | |
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Number of Available Reports Total templates or types of onboarding/process reports provided. |
No information available |
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Concurrent User Capacity Maximum number of active users supported at once. |
No information available | |
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Onboarding Volume Throughput Number of onboarding requests processed per day. |
No information available | |
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System Uptime SLA Guaranteed minimum system availability. |
No information available | |
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Disaster Recovery RTO Recovery time objective after a catastrophic event. |
No information available | |
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Load Balancing Automatic distribution of processing tasks to optimize resource use and performance. |
No information available | |
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Elastic Capacity Ability to dynamically scale resources up/down with demand. |
No information available | |
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API Request Rate Limit Maximum number of API requests supported per second. |
No information available | |
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Latency on Peak Load System response time under maximum usage conditions. |
No information available |
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24/7 Support Availability Round-the-clock technical and user support options. |
24/7 support and global helpdesk are listed among the support and maintenance highlights. | |
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Dedicated Account Manager Personalized support contact for major clients or deployments. |
Dedicated account manager option is available for enterprise and major deployments. | |
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User Training Materials Provision of documentation, videos, or webinars for system users. |
User training materials—manuals, videos, and webinars—offered as part of onboarding. | |
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Release Notes and Update Alerts Communication of new features, bug fixes, and platform changes. |
Product roadmap and update notes distributed to customers; feature explicitly listed. | |
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Online Knowledge Base Self-serve documentation and troubleshooting guides. |
Comprehensive online knowledge base and FAQs available. | |
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Service Level Agreement (SLA) Contracted commitments to uptime and response times. |
SLAs are referenced throughout contract and enterprise materials. | |
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Average Support Response Time Mean time to respond to support queries. |
No information available | |
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Patch/Upgrade Frequency Average frequency of updates, patches, or releases. |
No information available |
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