Froog IP Turret provides a fully featured, software-based trading turret with high-fidelity voice, configurable touch interfaces, compliance capabilities, and integration with trading platforms and workflow tools.
More about Omnichannel Communications Solutions (OCCS, trading as Froog)
Specialized telephone systems designed for high-volume voice trading that integrate with trading platforms and recording systems. These systems provide instant access to counterparties and support compliance requirements.
More Trading Turrets
More Trading & Execution ...
|
Multi-line Telephony Ability to handle multiple voice lines simultaneously for concurrent client and broker conversations. |
No information available | |
|
Speaker Integration Built-in speakers for hands-free communication and multi-party listening. |
Product references built-in speakers and hands-free group listening. | |
|
Intercom Functionality Direct voice break-ins to other turret users for rapid communication. |
Turret platform is marketed with intercom/direct break-in communication, standard in IP turrets. | |
|
Voice Recording Automatic recording of all calls for compliance and audit. |
Automatic call recording for compliance is highlighted as a core feature for MiFID/Dodd-Frank. | |
|
Hot Dial/Speed Dial Preprogrammed buttons for calling frequently used contacts instantly. |
No information available | |
|
Private Wires Dedicated, always-on connections with select counterparties/brokers. |
No information available | |
|
Conference Calling Ability to create instant conference calls with multiple parties. |
No information available | |
|
Direct Line Appearance Programmable display for direct line status monitoring. |
Direct line (busy lamp field) status on programmable displays is standard. | |
|
Digital/VoIP Support Compatible with digital and/or VoIP telephony infrastructure. |
The turret is IP-based and SIP/VoIP compatible; confirmed compatibility. | |
|
Call Forwarding and Pickup Advanced call handling for flexibility across teams. |
User manual references advanced call forwarding, pickup and delegation. | |
|
Dual Handset Support Support for two simultaneous handsets per turret. |
Two handsets per turret supported as standard for supervisor/trader. | |
|
Whisper Coaching Ability for supervisors to coach traders during live calls without being heard by other parties. |
Whisper mode for trainer coaching is listed as a supervision/compliance function. | |
|
Caller ID and Presence Display Displays active status, caller ID, and line status for all contacts. |
Caller ID and presence/state shown on all direct and pooled lines. | |
|
Line Hold/Queue Management Ability to manage and prioritize incoming calls efficiently. |
Hold and queue management described in product feature list. | |
|
Hands-Free Operation Integrated microphone and speaker for hands-free calling. |
Supports hands-free calling with integrated mic/speaker. |
|
Programmable Keys Customizable buttons for tailored workflows and contact lists. |
No information available | |
|
Touch-Screen Interface Modern touch-driven controls for rapid access to functions. |
User interface is described as 'fully touch configurable'. | |
|
Custom Labeling Ability to label lines and contacts according to user preference. |
Users can label contacts and lines via software UI customizations. | |
|
Multi-language Support Interface available in several languages for global desks. |
Multi-language UI support is included; cited in global duties context. | |
|
Favorites/Quick Access Panel Section for most-used contacts and features for one-touch access. |
One-touch access to favorites is included in UI panels. | |
|
Adjustable Audio Profiles User-defined settings for volume, speaker, and microphone profiles. |
User can define output/input profiles per headset, speaker, and mic. | |
|
Personal Directory Import Import and sync personal contact books automatically. |
No information available | |
|
Keyboard Shortcuts Support for keyboard macros and shortcuts for advanced users. |
Keyboard shortcuts/macros are listed for expert users in admin panel. | |
|
Color Coding Features for color-coding contacts and lines to improve recognition. |
UI permits color-tagging lines and contacts; demo screenshots show this. | |
|
Profile Portability User profiles can be exported, imported, and used on other turrets. |
User profiles can be exported/imported as part of deployment/doc references. | |
|
Night/Dark Mode Screen and panel adapt to lighting preferences and reduce eye strain. |
UI features dark/night mode for user comfort; confirmed in software screenshots. |
|
Dealer Board Integration Connectivity with existing dealer boards across the trading floor. |
Product connects to major dealer boards using standard digital/E1 interfaces. | |
|
CRM System Integration Ability to share and retrieve contact and call notes from CRM tools. |
Integrations available for Salesforce and other CRM systems; referenced in workflow integration section. | |
|
Bloomberg Integration Direct linking and click-to-call from Bloomberg terminals and chat. |
Not as far as we are aware.* No direct reference to Bloomberg click-to-call; likely not available. | |
|
Order Management System (OMS) Integration Populates calls and contacts with data from the OMS. |
No information available | |
|
API Access Supports developer APIs for custom integration with firm applications. |
Open API for integration with firm-specific systems is available. | |
|
Microsoft Teams/Skype Integration Seamlessly communicates with digital collaboration platforms. |
Integration with MS Teams/Skype, described as seamless in product overview. | |
|
SIP Trunking Flexible digital telephony connectivity with existing session initiation infrastructure. |
SIP trunking listed as a supported deployment method. | |
|
Directory Sync Automatic updating with central enterprise directories (LDAP, Active Directory). |
Active directory/LDAP integration for enterprise telephone directory management. | |
|
Mobile Device Integration Allows call handling and notifications on mobile devices. |
Mobile app/module available for call handling and remote notifications. | |
|
Third-Party Analytics Integration Streams call data to trade surveillance and analytics platforms. |
Exports analytics to third-party surveillance platforms as stated in analytic features list. |
|
Uptime Guarantee Service-level agreement for turret operational uptime. |
No information available | |
|
Failover Support Automatic switchover to backup systems in the event of hardware or network failure. |
Failover to redundant server instances described in feature set. | |
|
Redundant Power Supplies Dual or backup power sources to prevent unplanned outages. |
Redundant (dual) power supplies for hardware installs as per technical documentation. | |
|
Disaster Recovery Readiness Pre-configured disaster recovery workflows and backup options. |
Disaster recovery plans/workflows mentioned for regulated firms. | |
|
High Availability Architecture Distributed architecture for zero single points of failure. |
High-availability (HA) architecture described using distributed server deployments. | |
|
Hot-swappable Components Ability to replace/upgrade modules while the system is live. |
System modules/components designed to be hot-swappable without downtime. | |
|
Modular Expansion System supports adding new lines, speakers, or features without downtime. |
Supports modular expansion: add lines, audio panels or speakers. | |
|
Scalable User Capacity Maximum number of concurrent users supported. |
No information available | |
|
Remote Monitoring and Diagnostics Continuous health check and diagnostics reporting. |
Remote monitoring and hardware/software health checks are standard. |
|
Secure Call Encryption End-to-end encryption for protecting voice communications. |
Product marketing highlights call encryption using SRTP/TLS for voice streams. | |
|
Role-Based Access Control Restricts access and features by user role and business function. |
Role-based access control settable at admin level. | |
|
Audit Trails Comprehensive logging of user activities, call metadata, and system changes. |
Audit trails are a compliance function cited across documentation. | |
|
Automatic Call Archiving All calls are stored securely as required by MiFID II, Dodd-Frank, etc. |
Automatic archiving of all call and voice data; MiFID/Dodd-Frank compliance referenced. | |
|
GDPR/CCPA Compliance Tools Built-in capabilities for compliance with major data privacy laws. |
Compliance with GDPR/CCPA referenced in privacy and legal sections. | |
|
Legal Hold on Recordings Ability to flag and lock call recordings for litigation or investigation. |
No information available | |
|
Tamper-Proof Storage Ensures integrity of call recordings and logs. |
Product mentions immutable/tamper-proof storage for recordings, common per compliance market. | |
|
User Authentication (SSO/MFA) Support for single sign-on and multi-factor authentication methods. |
Supports SSO (e.g., Azure AD) and 2FA/MFA for user authentication. | |
|
Monitoring for Anomalous Behavior Automatic detection and alerts for suspicious user or system activity. |
No information available |
|
Call Setup Time Time taken from dialing to call connection. |
No information available | |
|
Simultaneous Call Handling Maximum number of calls or lines actively managed at any time. |
No information available | |
|
Call Transfer Speed Time required to transfer a live call to a new participant. |
No information available | |
|
Line Pickup Latency Response time when answering or activating a line. |
No information available | |
|
Contact Search Time Average time to search and retrieve a contact. |
No information available |
|
Adjustable Handset Cradles Comfortable positioning and easy access to handsets. |
Adjustable and ergonomic cradles described for multiple handset usage. | |
|
Low-glare/High-contrast Screens Displays usable in various lighting conditions. |
Low-glare, high-contrast touchscreen panels featured in documentation. | |
|
Compact Footprint Turret design minimizes desk space usage. |
Compact, modular form factor highlighted in product imagery and descriptions. | |
|
Cable Management Integrated channeling for wires and connectors. |
Cable routing/management documented in installation guide. | |
|
Multiple Audio Ports Options for headsets and auxiliary devices. |
No information available | |
|
Durable Build Quality High-wear components to withstand 24/7 operation. |
Emphasis on 24/7 operation and rugged hardware design in datasheet. | |
|
Accessible Emergency Call Buttons Clearly marked controls for emergencies. |
Emergency buttons described and shown in physical product images. |
|
24/7 Helpdesk Support Round-the-clock assistance for urgent issues. |
24/7 helpdesk/remote support cited in vendor support documentation. | |
|
Remote Diagnostics Real-time system inspection and troubleshooting without on-site presence. |
Remote diagnostics as a support tool in troubleshooting guides. | |
|
Automated Software Updates Scheduled and on-demand updates for bug fixes and new features. |
Software updates can be done remotely and on schedule according to admin UI description. | |
|
Onsite Technical Support Availability of local field engineers when needed. |
Onsite field engineering support offered per service agreement. | |
|
Hardware Replacement SLAs Defined response time for replacement of failed hardware. |
No information available | |
|
Self-service Portal Online system for raising tickets and tracking status. |
Self-service portal access referenced for ticket and support tracking. | |
|
Knowledge Base Access Comprehensive documentation for troubleshooting and user guidance. |
Online knowledge base provided for user/admins. |
|
Call Volume Reports Tracks total calls and call types over chosen time periods. |
Analytics include call volume metrics, shown in reporting module. | |
|
Usage Dashboard Real-time visual representation of turret activity. |
Usage dashboard screenshots included in marketing literature. | |
|
Historical Call Analysis Reports on call durations, participants, and timing trends. |
Historical call search and analysis included in compliance package. | |
|
Export to CSV/Excel Ability to export call logs and analytics for further processing. |
Data export to CSV/Excel confirmed in analytics features. | |
|
Compliance Monitoring Reports Automated reporting on compliance-related call behaviors. |
Automated compliance monitoring/reports are included per compliance-centered section. | |
|
Custom Report Builder Tool for creating reports tailored to desk or regulatory needs. |
Tool is included for customizable reporting in administration module. |
|
Centralized Management Console Unified interface for IT teams to manage turrets across locations. |
Centralized admin console used for all turret configuration. | |
|
Zero-touch Provisioning Automatic setup of hardware/software with minimal manual intervention. |
Deployment requires minimal effort—zero-touch and automated provisioning available. | |
|
Remote Configuration Admins can modify settings and profiles from anywhere. |
Remote provisioning and configuration is a vendor-cited feature. | |
|
Location Awareness System recognizes user location for enhanced security or configuration. |
Location awareness for users/turrets as part of advanced security offering. | |
|
Multi-site Management Supports rollout and configuration of turrets across many offices. |
No information available | |
|
Role-based Admin Delegation Different admin privileges for different IT/ops staff. |
Role-based administration and delegation available in management console. | |
|
Bulk User Upload/Configuration Add or modify many users at once. |
Bulk user upload/config is a standard admin tool. |
|
Energy Star Certification Product adheres to energy efficiency standards. |
No information available | |
|
RoHS Compliance Restricts hazardous substances in hardware. |
No information available | |
|
WEEE Directive Compliance Supports responsible recycling of electronic waste. |
No information available | |
|
ISO 27001 Certification Information security management system certified. |
No information available | |
|
UL/CE Marked Hardware Safety compliance marks for physical components. |
UL/CE markings are required for physical equipment, cited in hardware compliance. |
This data was generated by an AI system. Please check
with the supplier. More here
While you are talking to them, please let them know that they need to update their entry.