Cloud9 Voice Trading Platform from Cloud9 Technologies (acquired by Symphony)

A cloud-native turret replacement that provides secure voice capture, virtual dealerboard capabilities, and seamless connectivity across trading operations with advanced analytics and compliance tools.

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More about Cloud9 Technologies (acquired by Symphony)

Product analysis by function

Trading Turrets for Trading & Execution

Specialized telephone systems designed for high-volume voice trading that integrate with trading platforms and recording systems. These systems provide instant access to counterparties and support compliance requirements.
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Core Communication Capabilities
(0 Yes /0 Known /15 Possible features)

User Experience & Customization
(0 Yes /0 Known /11 Possible features)

Integration & Interoperability
(0 Yes /0 Known /10 Possible features)

Reliability, Redundancy & Scalability
(0 Yes /0 Known /9 Possible features)

Compliance & Security
(0 Yes /0 Known /9 Possible features)

Performance & Speed
(0 Yes /0 Known /5 Possible features)

Physical Design & Ergonomics
(0 Yes /0 Known /7 Possible features)

Support & Maintenance
(0 Yes /0 Known /7 Possible features)

Analytics & Reporting
(0 Yes /0 Known /6 Possible features)

Deployment & Management
(0 Yes /0 Known /7 Possible features)

Environmental & Regulatory Certifications
(0 Yes /0 Known /5 Possible features)

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Multi-line Telephony Ability to handle multiple voice lines simultaneously for concurrent client and broker conversations.		No information available
Speaker Integration Built-in speakers for hands-free communication and multi-party listening.		No information available
Intercom Functionality Direct voice break-ins to other turret users for rapid communication.		No information available
Voice Recording Automatic recording of all calls for compliance and audit.		No information available
Hot Dial/Speed Dial Preprogrammed buttons for calling frequently used contacts instantly.		No information available
Private Wires Dedicated, always-on connections with select counterparties/brokers.		No information available
Conference Calling Ability to create instant conference calls with multiple parties.		No information available
Direct Line Appearance Programmable display for direct line status monitoring.		No information available
Digital/VoIP Support Compatible with digital and/or VoIP telephony infrastructure.		No information available
Call Forwarding and Pickup Advanced call handling for flexibility across teams.		No information available
Dual Handset Support Support for two simultaneous handsets per turret.		No information available
Whisper Coaching Ability for supervisors to coach traders during live calls without being heard by other parties.		No information available
Caller ID and Presence Display Displays active status, caller ID, and line status for all contacts.		No information available
Line Hold/Queue Management Ability to manage and prioritize incoming calls efficiently.		No information available
Hands-Free Operation Integrated microphone and speaker for hands-free calling.		No information available

Programmable Keys Customizable buttons for tailored workflows and contact lists.		No information available
Touch-Screen Interface Modern touch-driven controls for rapid access to functions.		No information available
Custom Labeling Ability to label lines and contacts according to user preference.		No information available
Multi-language Support Interface available in several languages for global desks.		No information available
Favorites/Quick Access Panel Section for most-used contacts and features for one-touch access.		No information available
Adjustable Audio Profiles User-defined settings for volume, speaker, and microphone profiles.		No information available
Personal Directory Import Import and sync personal contact books automatically.		No information available
Keyboard Shortcuts Support for keyboard macros and shortcuts for advanced users.		No information available
Color Coding Features for color-coding contacts and lines to improve recognition.		No information available
Profile Portability User profiles can be exported, imported, and used on other turrets.		No information available
Night/Dark Mode Screen and panel adapt to lighting preferences and reduce eye strain.		No information available

Dealer Board Integration Connectivity with existing dealer boards across the trading floor.		No information available
CRM System Integration Ability to share and retrieve contact and call notes from CRM tools.		No information available
Bloomberg Integration Direct linking and click-to-call from Bloomberg terminals and chat.		No information available
Order Management System (OMS) Integration Populates calls and contacts with data from the OMS.		No information available
API Access Supports developer APIs for custom integration with firm applications.		No information available
Microsoft Teams/Skype Integration Seamlessly communicates with digital collaboration platforms.		No information available
SIP Trunking Flexible digital telephony connectivity with existing session initiation infrastructure.		No information available
Directory Sync Automatic updating with central enterprise directories (LDAP, Active Directory).		No information available
Mobile Device Integration Allows call handling and notifications on mobile devices.		No information available
Third-Party Analytics Integration Streams call data to trade surveillance and analytics platforms.		No information available

Uptime Guarantee Service-level agreement for turret operational uptime.		No information available
Failover Support Automatic switchover to backup systems in the event of hardware or network failure.		No information available
Redundant Power Supplies Dual or backup power sources to prevent unplanned outages.		No information available
Disaster Recovery Readiness Pre-configured disaster recovery workflows and backup options.		No information available
High Availability Architecture Distributed architecture for zero single points of failure.		No information available
Hot-swappable Components Ability to replace/upgrade modules while the system is live.		No information available
Modular Expansion System supports adding new lines, speakers, or features without downtime.		No information available
Scalable User Capacity Maximum number of concurrent users supported.		No information available
Remote Monitoring and Diagnostics Continuous health check and diagnostics reporting.		No information available

Secure Call Encryption End-to-end encryption for protecting voice communications.		No information available
Role-Based Access Control Restricts access and features by user role and business function.		No information available
Audit Trails Comprehensive logging of user activities, call metadata, and system changes.		No information available
Automatic Call Archiving All calls are stored securely as required by MiFID II, Dodd-Frank, etc.		No information available
GDPR/CCPA Compliance Tools Built-in capabilities for compliance with major data privacy laws.		No information available
Legal Hold on Recordings Ability to flag and lock call recordings for litigation or investigation.		No information available
Tamper-Proof Storage Ensures integrity of call recordings and logs.		No information available
User Authentication (SSO/MFA) Support for single sign-on and multi-factor authentication methods.		No information available
Monitoring for Anomalous Behavior Automatic detection and alerts for suspicious user or system activity.		No information available

Call Setup Time Time taken from dialing to call connection.		No information available
Simultaneous Call Handling Maximum number of calls or lines actively managed at any time.		No information available
Call Transfer Speed Time required to transfer a live call to a new participant.		No information available
Line Pickup Latency Response time when answering or activating a line.		No information available
Contact Search Time Average time to search and retrieve a contact.		No information available

Adjustable Handset Cradles Comfortable positioning and easy access to handsets.		No information available
Low-glare/High-contrast Screens Displays usable in various lighting conditions.		No information available
Compact Footprint Turret design minimizes desk space usage.		No information available
Cable Management Integrated channeling for wires and connectors.		No information available
Multiple Audio Ports Options for headsets and auxiliary devices.		No information available
Durable Build Quality High-wear components to withstand 24/7 operation.		No information available
Accessible Emergency Call Buttons Clearly marked controls for emergencies.		No information available

24/7 Helpdesk Support Round-the-clock assistance for urgent issues.		No information available
Remote Diagnostics Real-time system inspection and troubleshooting without on-site presence.		No information available
Automated Software Updates Scheduled and on-demand updates for bug fixes and new features.		No information available
Onsite Technical Support Availability of local field engineers when needed.		No information available
Hardware Replacement SLAs Defined response time for replacement of failed hardware.		No information available
Self-service Portal Online system for raising tickets and tracking status.		No information available
Knowledge Base Access Comprehensive documentation for troubleshooting and user guidance.		No information available

Call Volume Reports Tracks total calls and call types over chosen time periods.		No information available
Usage Dashboard Real-time visual representation of turret activity.		No information available
Historical Call Analysis Reports on call durations, participants, and timing trends.		No information available
Export to CSV/Excel Ability to export call logs and analytics for further processing.		No information available
Compliance Monitoring Reports Automated reporting on compliance-related call behaviors.		No information available
Custom Report Builder Tool for creating reports tailored to desk or regulatory needs.		No information available

Centralized Management Console Unified interface for IT teams to manage turrets across locations.		No information available
Zero-touch Provisioning Automatic setup of hardware/software with minimal manual intervention.		No information available
Remote Configuration Admins can modify settings and profiles from anywhere.		No information available
Location Awareness System recognizes user location for enhanced security or configuration.		No information available
Multi-site Management Supports rollout and configuration of turrets across many offices.		No information available
Role-based Admin Delegation Different admin privileges for different IT/ops staff.		No information available
Bulk User Upload/Configuration Add or modify many users at once.		No information available

Energy Star Certification Product adheres to energy efficiency standards.		No information available
RoHS Compliance Restricts hazardous substances in hardware.		No information available
WEEE Directive Compliance Supports responsible recycling of electronic waste.		No information available
ISO 27001 Certification Information security management system certified.		No information available
UL/CE Marked Hardware Safety compliance marks for physical components.		No information available

Cloud9 Voice Trading Platform from Cloud9 Technologies (acquired by Symphony)

Product analysis by function

Trading Turrets for Trading & Execution

Core Communication Capabilities (0 Yes /0 Known /15 Possible features)

User Experience & Customization (0 Yes /0 Known /11 Possible features)

Integration & Interoperability (0 Yes /0 Known /10 Possible features)

Reliability, Redundancy & Scalability (0 Yes /0 Known /9 Possible features)

Compliance & Security (0 Yes /0 Known /9 Possible features)

Performance & Speed (0 Yes /0 Known /5 Possible features)

Physical Design & Ergonomics (0 Yes /0 Known /7 Possible features)

Support & Maintenance (0 Yes /0 Known /7 Possible features)

Analytics & Reporting (0 Yes /0 Known /6 Possible features)

Deployment & Management (0 Yes /0 Known /7 Possible features)

Environmental & Regulatory Certifications (0 Yes /0 Known /5 Possible features)