A cloud-native turret replacement that provides secure voice capture, virtual dealerboard capabilities, and seamless connectivity across trading operations with advanced analytics and compliance tools.
More about Cloud9 Technologies (acquired by Symphony)
Specialized telephone systems designed for high-volume voice trading that integrate with trading platforms and recording systems. These systems provide instant access to counterparties and support compliance requirements.
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Multi-line Telephony Ability to handle multiple voice lines simultaneously for concurrent client and broker conversations. |
No information available | |
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Speaker Integration Built-in speakers for hands-free communication and multi-party listening. |
Cloud9 provides browser/device-based and hardware-independent speakerphone use (hands-free), meeting speaker integration. | |
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Intercom Functionality Direct voice break-ins to other turret users for rapid communication. |
Intercom/direct break-ins are supported as part of virtual dealerboard workflow. | |
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Voice Recording Automatic recording of all calls for compliance and audit. |
All calls on Cloud9 are recorded for compliance and audit as a core platform function. | |
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Hot Dial/Speed Dial Preprogrammed buttons for calling frequently used contacts instantly. |
No information available | |
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Private Wires Dedicated, always-on connections with select counterparties/brokers. |
No information available | |
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Conference Calling Ability to create instant conference calls with multiple parties. |
No information available | |
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Direct Line Appearance Programmable display for direct line status monitoring. |
UI displays direct line status and activity as part of the virtual turret interface. | |
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Digital/VoIP Support Compatible with digital and/or VoIP telephony infrastructure. |
Fully digital/VoIP and cloud-native; no legacy analog support. | |
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Call Forwarding and Pickup Advanced call handling for flexibility across teams. |
Call forwarding and pickup via flexible user/group policies are integrated. | |
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Dual Handset Support Support for two simultaneous handsets per turret. |
No information available | |
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Whisper Coaching Ability for supervisors to coach traders during live calls without being heard by other parties. |
Supervisor features include whisper/coach modes for compliance and operator support. | |
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Caller ID and Presence Display Displays active status, caller ID, and line status for all contacts. |
Caller ID and line presence display are shown within the user interface. | |
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Line Hold/Queue Management Ability to manage and prioritize incoming calls efficiently. |
Built-in call queuing, hold, and prioritization; standard in Cloud9. | |
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Hands-Free Operation Integrated microphone and speaker for hands-free calling. |
Hands-free operation supported via device or external hardware. |
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Programmable Keys Customizable buttons for tailored workflows and contact lists. |
No information available | |
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Touch-Screen Interface Modern touch-driven controls for rapid access to functions. |
Modern web UI features touch support on compatible devices. | |
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Custom Labeling Ability to label lines and contacts according to user preference. |
UI supports custom labeling of contacts, lines, and private wires. | |
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Multi-language Support Interface available in several languages for global desks. |
As a globally deployed SaaS solution, Cloud9 provides multi-language interface support. | |
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Favorites/Quick Access Panel Section for most-used contacts and features for one-touch access. |
No information available | |
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Adjustable Audio Profiles User-defined settings for volume, speaker, and microphone profiles. |
Customized and user-defined audio profiles are available within device/browser settings. | |
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Personal Directory Import Import and sync personal contact books automatically. |
Directory and contact book import/sync supported via integrations and upload. | |
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Keyboard Shortcuts Support for keyboard macros and shortcuts for advanced users. |
No information available | |
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Color Coding Features for color-coding contacts and lines to improve recognition. |
No information available | |
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Profile Portability User profiles can be exported, imported, and used on other turrets. |
User profiles are portable and can be accessed from any compliant device, per SaaS cloud-native nature. | |
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Night/Dark Mode Screen and panel adapt to lighting preferences and reduce eye strain. |
UI features dark/night mode for user comfort in all environments. |
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Dealer Board Integration Connectivity with existing dealer boards across the trading floor. |
Integrates with legacy dealerboard systems for hybrid environments. | |
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CRM System Integration Ability to share and retrieve contact and call notes from CRM tools. |
CRM integrations (including Salesforce and others) are advertised as supported use-cases. | |
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Bloomberg Integration Direct linking and click-to-call from Bloomberg terminals and chat. |
Out-of-the-box integration with Bloomberg for click-to-call. | |
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Order Management System (OMS) Integration Populates calls and contacts with data from the OMS. |
No information available | |
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API Access Supports developer APIs for custom integration with firm applications. |
Robust developer API and SDK are available for custom integrations. | |
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Microsoft Teams/Skype Integration Seamlessly communicates with digital collaboration platforms. |
Symphony (Cloud9's parent) advertises Teams and Skype for Business integrations. | |
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SIP Trunking Flexible digital telephony connectivity with existing session initiation infrastructure. |
SIP trunking is available for interconnection with enterprise infrastructures. | |
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Directory Sync Automatic updating with central enterprise directories (LDAP, Active Directory). |
Supports syncing with enterprise directories (LDAP/Active Directory) for contact management. | |
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Mobile Device Integration Allows call handling and notifications on mobile devices. |
Mobile app allows call handling, notifications, and presence on mobile devices. | |
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Third-Party Analytics Integration Streams call data to trade surveillance and analytics platforms. |
Call metadata and recordings can stream to analytics and compliance platforms. |
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Uptime Guarantee Service-level agreement for turret operational uptime. |
No information available | |
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Failover Support Automatic switchover to backup systems in the event of hardware or network failure. |
Failover and high availability are emphasized in cloud architecture. | |
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Redundant Power Supplies Dual or backup power sources to prevent unplanned outages. |
No information available | |
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Disaster Recovery Readiness Pre-configured disaster recovery workflows and backup options. |
Cloud disaster recovery is standard for cloud-based products; Symphony/Cloud9 highlights this. | |
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High Availability Architecture Distributed architecture for zero single points of failure. |
Multi-region deployment for zero single point of failure (cloud-native). | |
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Hot-swappable Components Ability to replace/upgrade modules while the system is live. |
No information available | |
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Modular Expansion System supports adding new lines, speakers, or features without downtime. |
Cloud9 platform supports modular expansion by provisioning new users/features with no downtime. | |
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Scalable User Capacity Maximum number of concurrent users supported. |
No information available | |
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Remote Monitoring and Diagnostics Continuous health check and diagnostics reporting. |
Remote diagnostics and platform health monitoring built into Symphony/Cloud9 control panel. |
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Secure Call Encryption End-to-end encryption for protecting voice communications. |
End-to-end encryption on all calls is a central Cloud9 compliance and feature point. | |
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Role-Based Access Control Restricts access and features by user role and business function. |
Extensive RBAC granularity available for compliance-driven user management. | |
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Audit Trails Comprehensive logging of user activities, call metadata, and system changes. |
Audit trails and metadata tracking on user/system activity are core to compliance statements. | |
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Automatic Call Archiving All calls are stored securely as required by MiFID II, Dodd-Frank, etc. |
MiFID II/Dodd-Frank-compliant call archiving in secure cloud storage. | |
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GDPR/CCPA Compliance Tools Built-in capabilities for compliance with major data privacy laws. |
Described as GDPR/CCPA compliant, with tooling for customer data management. | |
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Legal Hold on Recordings Ability to flag and lock call recordings for litigation or investigation. |
Legal hold features for recordings are provided for regulatory requests. | |
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Tamper-Proof Storage Ensures integrity of call recordings and logs. |
Cloud storage designed for tamper-proofness and integrity verification of call recordings. | |
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User Authentication (SSO/MFA) Support for single sign-on and multi-factor authentication methods. |
Single sign-on (SSO) and multi-factor authentication (MFA) supported via enterprise integrations. | |
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Monitoring for Anomalous Behavior Automatic detection and alerts for suspicious user or system activity. |
AI/ML-based anomaly monitoring and alerts for compliance available to enterprise customers. |
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Call Setup Time Time taken from dialing to call connection. |
No information available | |
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Simultaneous Call Handling Maximum number of calls or lines actively managed at any time. |
No information available | |
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Call Transfer Speed Time required to transfer a live call to a new participant. |
No information available | |
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Line Pickup Latency Response time when answering or activating a line. |
No information available | |
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Contact Search Time Average time to search and retrieve a contact. |
No information available |
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Adjustable Handset Cradles Comfortable positioning and easy access to handsets. |
No information available | |
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Low-glare/High-contrast Screens Displays usable in various lighting conditions. |
UI is suitable for all lighting and hardware; can be used on low-glare/high-contrast screens (depends on device). | |
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Compact Footprint Turret design minimizes desk space usage. |
Cloud9 eliminates need for physical desk turrets; minimized footprint. | |
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Cable Management Integrated channeling for wires and connectors. |
Software-based platform eliminates cable clutter; device connection is user-managed. | |
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Multiple Audio Ports Options for headsets and auxiliary devices. |
No information available | |
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Durable Build Quality High-wear components to withstand 24/7 operation. |
Cloud-based software not subject to physical wear; end-user device durability is independent. | |
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Accessible Emergency Call Buttons Clearly marked controls for emergencies. |
No information available |
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24/7 Helpdesk Support Round-the-clock assistance for urgent issues. |
24/7 support is highlighted as part of enterprise service level agreements. | |
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Remote Diagnostics Real-time system inspection and troubleshooting without on-site presence. |
Remote diagnostics is inherently supported as a managed cloud platform. | |
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Automated Software Updates Scheduled and on-demand updates for bug fixes and new features. |
Managed software is updated automatically with new features and security fixes. | |
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Onsite Technical Support Availability of local field engineers when needed. |
No information available | |
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Hardware Replacement SLAs Defined response time for replacement of failed hardware. |
No information available | |
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Self-service Portal Online system for raising tickets and tracking status. |
Symphony/Cloud9 provides an online customer portal for ticket tracking and management. | |
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Knowledge Base Access Comprehensive documentation for troubleshooting and user guidance. |
Extensive web-based documentation and knowledge base exists for customers. |
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Call Volume Reports Tracks total calls and call types over chosen time periods. |
Analytics tools provide volume/history/usage reports in dashboard. | |
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Usage Dashboard Real-time visual representation of turret activity. |
Real-time dashboards form part of management and analytics. | |
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Historical Call Analysis Reports on call durations, participants, and timing trends. |
Historical call reporting provided in analytics suite. | |
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Export to CSV/Excel Ability to export call logs and analytics for further processing. |
Call analytics and logs exportable as CSV or Excel from dashboard. | |
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Compliance Monitoring Reports Automated reporting on compliance-related call behaviors. |
Compliance and surveillance reporting are core Cloud9 analytics features. | |
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Custom Report Builder Tool for creating reports tailored to desk or regulatory needs. |
No information available |
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Centralized Management Console Unified interface for IT teams to manage turrets across locations. |
IT/admins can centrally manage all profiles and endpoints from the Symphony management portal. | |
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Zero-touch Provisioning Automatic setup of hardware/software with minimal manual intervention. |
Zero-touch provisioning is routine in SaaS-deployed telephony. | |
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Remote Configuration Admins can modify settings and profiles from anywhere. |
Remote configuration for user and admin profiles is a basic platform feature. | |
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Location Awareness System recognizes user location for enhanced security or configuration. |
No information available | |
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Multi-site Management Supports rollout and configuration of turrets across many offices. |
No information available | |
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Role-based Admin Delegation Different admin privileges for different IT/ops staff. |
Role-based admin delegation configurable in the management interface. | |
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Bulk User Upload/Configuration Add or modify many users at once. |
Bulk user uploading, import, and configuration supported. |
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Energy Star Certification Product adheres to energy efficiency standards. |
No information available | |
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RoHS Compliance Restricts hazardous substances in hardware. |
No information available | |
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WEEE Directive Compliance Supports responsible recycling of electronic waste. |
No information available | |
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ISO 27001 Certification Information security management system certified. |
Symphony/Cloud9's infrastructure is ISO 27001 certified for information security. | |
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UL/CE Marked Hardware Safety compliance marks for physical components. |
No information available |
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