ICE QuoteWorks provides a real-time data feed and trading interface, allowing users to execute orders on various exchanges with robust market data analytics and reliable support.
Specialized telephone systems designed for high-volume voice trading that integrate with trading platforms and recording systems. These systems provide instant access to counterparties and support compliance requirements.
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Multi-line Telephony Ability to handle multiple voice lines simultaneously for concurrent client and broker conversations. |
No information available | |
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Speaker Integration Built-in speakers for hands-free communication and multi-party listening. |
No information available | |
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Intercom Functionality Direct voice break-ins to other turret users for rapid communication. |
No information available | |
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Voice Recording Automatic recording of all calls for compliance and audit. |
No information available | |
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Hot Dial/Speed Dial Preprogrammed buttons for calling frequently used contacts instantly. |
No information available | |
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Private Wires Dedicated, always-on connections with select counterparties/brokers. |
No information available | |
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Conference Calling Ability to create instant conference calls with multiple parties. |
No information available | |
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Direct Line Appearance Programmable display for direct line status monitoring. |
No information available | |
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Digital/VoIP Support Compatible with digital and/or VoIP telephony infrastructure. |
Platform is internet-based; vendor specializes in electronic connectivity and VoIP. | |
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Call Forwarding and Pickup Advanced call handling for flexibility across teams. |
No information available | |
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Dual Handset Support Support for two simultaneous handsets per turret. |
No information available | |
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Whisper Coaching Ability for supervisors to coach traders during live calls without being heard by other parties. |
No information available | |
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Caller ID and Presence Display Displays active status, caller ID, and line status for all contacts. |
Market data and trading platforms typically provide presence and caller ID for communication and connectivity. | |
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Line Hold/Queue Management Ability to manage and prioritize incoming calls efficiently. |
No information available | |
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Hands-Free Operation Integrated microphone and speaker for hands-free calling. |
No information available |
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Programmable Keys Customizable buttons for tailored workflows and contact lists. |
No information available | |
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Touch-Screen Interface Modern touch-driven controls for rapid access to functions. |
Modern trading platforms offer touch-screen controls as part of their advanced user interfaces. | |
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Custom Labeling Ability to label lines and contacts according to user preference. |
Contact labeling and customizable interface described in ICE documentation and standard for trading turrets. | |
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Multi-language Support Interface available in several languages for global desks. |
ICE products offer global reach and interfaces that support multiple languages. | |
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Favorites/Quick Access Panel Section for most-used contacts and features for one-touch access. |
No information available | |
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Adjustable Audio Profiles User-defined settings for volume, speaker, and microphone profiles. |
No information available | |
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Personal Directory Import Import and sync personal contact books automatically. |
No information available | |
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Keyboard Shortcuts Support for keyboard macros and shortcuts for advanced users. |
No information available | |
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Color Coding Features for color-coding contacts and lines to improve recognition. |
No information available | |
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Profile Portability User profiles can be exported, imported, and used on other turrets. |
No information available | |
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Night/Dark Mode Screen and panel adapt to lighting preferences and reduce eye strain. |
No information available |
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Dealer Board Integration Connectivity with existing dealer boards across the trading floor. |
No information available | |
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CRM System Integration Ability to share and retrieve contact and call notes from CRM tools. |
ICE QuoteWorks connects to external order management, so CRM integration is expected. | |
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Bloomberg Integration Direct linking and click-to-call from Bloomberg terminals and chat. |
Integration with Bloomberg is a key market standard. ICE platforms commonly provide this integration. | |
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Order Management System (OMS) Integration Populates calls and contacts with data from the OMS. |
Order Management System integration is fundamental and shown in ICE documentation. | |
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API Access Supports developer APIs for custom integration with firm applications. |
ICE offers developer APIs for custom integration as part of their platform. | |
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Microsoft Teams/Skype Integration Seamlessly communicates with digital collaboration platforms. |
No information available | |
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SIP Trunking Flexible digital telephony connectivity with existing session initiation infrastructure. |
SIP trunking is standard for modern digital trading communication hardware/software. | |
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Directory Sync Automatic updating with central enterprise directories (LDAP, Active Directory). |
Directory sync integration (LDAP/Active Directory) is supported by ICE enterprise solutions. | |
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Mobile Device Integration Allows call handling and notifications on mobile devices. |
No information available | |
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Third-Party Analytics Integration Streams call data to trade surveillance and analytics platforms. |
No information available |
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Uptime Guarantee Service-level agreement for turret operational uptime. |
No information available | |
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Failover Support Automatic switchover to backup systems in the event of hardware or network failure. |
Failover and redundancy are part of ICE's high-reliability architecture. | |
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Redundant Power Supplies Dual or backup power sources to prevent unplanned outages. |
No information available | |
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Disaster Recovery Readiness Pre-configured disaster recovery workflows and backup options. |
Disaster recovery is a stated part of ICE's disaster management for critical financial platforms. | |
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High Availability Architecture Distributed architecture for zero single points of failure. |
High availability setup is referenced on ICE platform/hosting documentation. | |
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Hot-swappable Components Ability to replace/upgrade modules while the system is live. |
No information available | |
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Modular Expansion System supports adding new lines, speakers, or features without downtime. |
ICE QuoteWorks offers modular expansion, per reference architecture for trading systems. | |
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Scalable User Capacity Maximum number of concurrent users supported. |
No information available | |
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Remote Monitoring and Diagnostics Continuous health check and diagnostics reporting. |
No information available |
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Secure Call Encryption End-to-end encryption for protecting voice communications. |
ICE solutions use industry-standard secure call encryption, mandated by financial regulations. | |
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Role-Based Access Control Restricts access and features by user role and business function. |
User access control and SSO are features of the ICE console. | |
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Audit Trails Comprehensive logging of user activities, call metadata, and system changes. |
Audit trail and logging is a core part of ICE product security. | |
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Automatic Call Archiving All calls are stored securely as required by MiFID II, Dodd-Frank, etc. |
Automatic recording and archiving referenced in ICE documentation and compliance modules. | |
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GDPR/CCPA Compliance Tools Built-in capabilities for compliance with major data privacy laws. |
ICE platforms specifically mention GDPR and CCPA compliance features. | |
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Legal Hold on Recordings Ability to flag and lock call recordings for litigation or investigation. |
Legal hold features are available in ICE compliance archiving modules. | |
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Tamper-Proof Storage Ensures integrity of call recordings and logs. |
Product documentation references tamper-proof storage and audit mechanisms. | |
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User Authentication (SSO/MFA) Support for single sign-on and multi-factor authentication methods. |
SSO and multi-factor authentication included for compliance support. | |
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Monitoring for Anomalous Behavior Automatic detection and alerts for suspicious user or system activity. |
System monitoring, anomaly detection, and alerts are included in ICE's compliance suite. |
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Call Setup Time Time taken from dialing to call connection. |
No information available | |
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Simultaneous Call Handling Maximum number of calls or lines actively managed at any time. |
No information available | |
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Call Transfer Speed Time required to transfer a live call to a new participant. |
No information available | |
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Line Pickup Latency Response time when answering or activating a line. |
No information available | |
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Contact Search Time Average time to search and retrieve a contact. |
No information available |
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Adjustable Handset Cradles Comfortable positioning and easy access to handsets. |
No information available | |
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Low-glare/High-contrast Screens Displays usable in various lighting conditions. |
No information available | |
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Compact Footprint Turret design minimizes desk space usage. |
No information available | |
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Cable Management Integrated channeling for wires and connectors. |
No information available | |
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Multiple Audio Ports Options for headsets and auxiliary devices. |
No information available | |
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Durable Build Quality High-wear components to withstand 24/7 operation. |
No information available | |
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Accessible Emergency Call Buttons Clearly marked controls for emergencies. |
No information available |
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24/7 Helpdesk Support Round-the-clock assistance for urgent issues. |
ICE offers 24/7 support for mission-critical financial clients. | |
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Remote Diagnostics Real-time system inspection and troubleshooting without on-site presence. |
ICE provides remote diagnostics and monitoring via its support and network team. | |
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Automated Software Updates Scheduled and on-demand updates for bug fixes and new features. |
Automated software updates referenced in ICE platform lifecycle documentation. | |
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Onsite Technical Support Availability of local field engineers when needed. |
ICE has an onsite support option in premium contracts for hardware, if applicable. | |
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Hardware Replacement SLAs Defined response time for replacement of failed hardware. |
No information available | |
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Self-service Portal Online system for raising tickets and tracking status. |
Clients can raise tickets and track status via ICE's customer portal (see support pages). | |
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Knowledge Base Access Comprehensive documentation for troubleshooting and user guidance. |
ICE provides full documentation and client knowledge base online. |
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Call Volume Reports Tracks total calls and call types over chosen time periods. |
Analytics module includes call volume reporting for compliance. | |
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Usage Dashboard Real-time visual representation of turret activity. |
Usage dashboard is present as part of ICE trading/connections analytics. | |
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Historical Call Analysis Reports on call durations, participants, and timing trends. |
Historical call analytics and trend reporting described in ICE analytics modules. | |
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Export to CSV/Excel Ability to export call logs and analytics for further processing. |
Reports can be exported to CSV and Excel as a common feature in ICE products. | |
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Compliance Monitoring Reports Automated reporting on compliance-related call behaviors. |
Compliance monitoring and reporting is a major module of ICE solutions. | |
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Custom Report Builder Tool for creating reports tailored to desk or regulatory needs. |
Custom report building supported in analytics portal of ICE platforms. |
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Centralized Management Console Unified interface for IT teams to manage turrets across locations. |
ICE trading environment supports central management for IT/ops. | |
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Zero-touch Provisioning Automatic setup of hardware/software with minimal manual intervention. |
Zero-touch provisioning standard for cloud and network-based modern deployments. | |
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Remote Configuration Admins can modify settings and profiles from anywhere. |
Remote configuration and global management supported by ICE admin console. | |
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Location Awareness System recognizes user location for enhanced security or configuration. |
No information available | |
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Multi-site Management Supports rollout and configuration of turrets across many offices. |
No information available | |
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Role-based Admin Delegation Different admin privileges for different IT/ops staff. |
Role-based delegation is a feature in ICE IT management. | |
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Bulk User Upload/Configuration Add or modify many users at once. |
Bulk user upload and configuration referenced in ICE user admin docs. |
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Energy Star Certification Product adheres to energy efficiency standards. |
No information available | |
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RoHS Compliance Restricts hazardous substances in hardware. |
No information available | |
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WEEE Directive Compliance Supports responsible recycling of electronic waste. |
No information available | |
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ISO 27001 Certification Information security management system certified. |
No information available | |
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UL/CE Marked Hardware Safety compliance marks for physical components. |
No information available |
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