Offers an integrated platform that automates the onboarding process, ensures compliance, and includes risk assessment tools to streamline service delivery.
Digital platforms streamlining the account opening process, including KYC (Know Your Customer), AML (Anti-Money Laundering) checks, and documentation management.
More Client Onboarding Solutions
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Digital Account Application Allows clients to open accounts electronically through web or mobile platforms. |
FIS Client Onboarding platform specifically supports digital account opening via web portals as part of its automation and self-service features. | |
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Progress Tracking Displays onboarding progress for clients and staff in real time. |
FIS highlights real-time onboarding transparency for both clients and staff, indicating progress tracking features. | |
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Pre-filled Forms Automatically fills client forms with known or previously entered data. |
Automated, pre-filled forms are described as part of onboarding efficiency gains in published FIS solution briefs. | |
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Multi-language Support Provides onboarding platform in multiple languages. |
Multi-language support is included to ensure onboarding for global clients. Referenced in FIS global deployment documentation. | |
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Multi-currency Support Supports accounts across various currencies. |
Multi-currency account onboarding supported to cater to international brokerage and banking clients. | |
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Customizable Workflows Allows configuration of onboarding steps and requirements per client type. |
FIS marketing materials state the onboarding workflows are fully configurable. | |
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Branch/Channel Integration Supports initiation at branch, online, or hybrid channels. |
Branch, online, and hybrid initiation paths supported, with omnichannel handoff per product documentation. | |
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Bulk Onboarding Enables onboarding of multiple clients in batch. |
Bulk/on group onboarding and batch processing for corporate and institutional clients are available. | |
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Onboarding Time Average time to complete an account opening process. |
No information available | |
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Account Types Supported Different types of client accounts supported (e.g., individuals, corporates, trusts). |
No information available | |
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Referral Tracking Tracks referral sources and incentives in onboarding. |
Referral tracking and channel analytics mentioned in onboarding management modules. | |
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Cross-device Continuity Clients can start onboarding on one device and resume on another. |
Cross-device continuity described in FIS Client Onboarding whitepapers. | |
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Error Validation & Guidance Automatically detects errors and provides in-form guidance. |
Error validation and step-by-step guidance is part of the onboarding workflow according to FIS documentation. | |
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API Integration for CRM Connects onboarding process with existing client management systems. |
API integration with CRM solutions is standard for FIS onboarding platforms. |
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Document Upload Allows clients to upload identification documents securely. |
Secure document upload is a core feature highlighted in product security slides. | |
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eKYC Integration Supports electronic KYC data sources for instant verification. |
eKYC integrations are explicitly mentioned as part of KYC/AML automation tools. | |
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Biometric Verification Uses selfie, face match or fingerprint for identity confirmation. |
Biometric verification supported for identity proofing in digital onboarding. | |
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OCR Extraction Extracts data from documents using Optical Character Recognition. |
OCR extraction from uploaded documents referenced in onboarding automation collateral. | |
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Video KYC Supports client interviews or ID validation through video chat. |
No information available | |
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Sanctions & Watchlist Screening Screens client against global blacklists, sanctions and PEP lists. |
Sanctions & watchlist screening is standard in FIS onboarding compliance modules. | |
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Proof of Address Handling Verifies and stores client proof of address. |
Proof of address handling through document workflows is commonly available. | |
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Auto-Fail/Flag Criteria Automatically flags or blocks applications with suspect information. |
Automated flagging for suspect applications built into KYC risk logic. | |
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Name Matching Quality Level of accuracy in matching client names to watchlists. |
No information available | |
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Age Verification Checks client meets minimum age requirements. |
Age verification rules can be configured as per jurisdiction, per FIS reference guides. | |
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Source of Funds Collection Collects data on the origin of client funds. |
Source of funds collection included in regulatory compliance workflows. | |
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Real-time KYC Decision Gives instant pass/fail approval for KYC checks. |
Real-time KYC decisioning supported, streamlining account opening. | |
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KYC Reuse Frequency Allows reuse of existing KYC data for returning clients. |
KYC reuse is possible for existing/returning clients based on FIS documentation. | |
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Third-Party Verification Integration Integrates with external KYC, ID, or background-check providers. |
Third-party identity, KYC, and background check provider integration is listed as standard. |
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Politically Exposed Persons (PEP) Screening Searches clients for PEP status using global lists. |
PEP screening via global lists is part of AML screening in FIS. | |
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Transaction Pattern Analysis Analyzes historical client transactions for anomalies. |
Transaction pattern analytics/monitoring included in advanced AML modules. | |
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Adverse Media Screening Checks clients against negative media databases. |
FIS references adverse media screening against onboarding clients. | |
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Custom AML Rules Engine Supports creation and management of custom AML rules. |
Custom AML rule creation and management supported for compliance adaptation. | |
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Dynamic Risk Scoring Assigns risk scores to clients based on profile attributes and behaviors. |
Dynamic risk scoring modules included in risk assessment as advertised by FIS. | |
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False Positive Rate The proportion of alerts triggered in error by AML screening. |
No information available | |
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Automated Suspicious Activity Report (SAR) Filing Generates and submits SARs automatically for relevant cases. |
Automated SAR generation and filing available in compliance toolkits. | |
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Continuous Monitoring Ongoing surveillance for suspicious patterns during and after onboarding. |
Continuous monitoring for AML compliance included as standard. | |
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Regulatory Database Updates Frequency of updates to sanction, PEP, and watchlist sources. |
No information available | |
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Alert Escalation Workflow Automated workflows for timely escalation of AML alerts. |
AML alert escalation workflow automated through configurable business rules. | |
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Audit Logging of AML Actions Keeps a secure, complete log of AML-related actions. |
Comprehensive audit logging for AML actions mentioned in solution architecture. | |
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Geographic Risk Assessment Evaluates client risk based on country/jurisdiction. |
Geographic risk assessment calculated according to KYC/AML jurisdiction. | |
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Real-Time AML Checks Performs AML screening in real time during onboarding. |
Real-time AML checks run during onboarding and ongoing review. | |
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AML Screening Coverage Number of countries/jurisdictions covered by AML screening. |
No information available |
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Secure Document Storage Stores client documents in secure, encrypted databases. |
All uploaded documents are securely stored as per industry compliance requirements. | |
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Drag-and-Drop Upload Allows clients to easily upload required documentation. |
User-friendly drag-and-drop upload available in the onboarding self-service portal. | |
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Document Format Support Accepts a wide range of file types and sizes. |
Broad file format acceptance for uploads mentioned in technical specs. | |
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Version Control Tracks changes and maintains history of document uploads. |
No information available | |
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Automated Document Expiry Alerts Notifies staff or clients when documents are out-of-date. |
No information available | |
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In-Platform Documentation Checklist Guides clients to provide required documents for their account type. |
In-platform documentation checklist guides client document submission. | |
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Bulk Document Handling Processes multiple documents at once (e.g. corporate onboarding). |
Bulk document upload and batch processing referenced in group/corporate onboarding. | |
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Digital Signature Capture Supports electronic signature for contracts and agreements. |
Digital signature capture is integrated as part of agreements/contracts workflow. | |
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Data Extraction Automation Automates data capture from uploaded documents. |
Automation of data extraction from uploaded documents is mentioned among advanced features. | |
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Document Retention Policy Automation Automates document deletion or archiving according to compliance policy. |
No information available | |
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Personal Data Masking Masks sensitive information on stored or displayed documents. |
Personal data masking included for privacy compliance, per technical whitepaper. | |
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Document Validation Rate Proportion of documents automatically validated by the system. |
No information available | |
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Mobile Document Capture Enables document upload via mobile camera with cropping and enhancement. |
Mobile devices supported for document capture with photo enhancement. | |
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Data Entry Field Validation Checks format and completeness of client-entered data. |
Validation for data entry fields present throughout the onboarding journey. |
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Open API Availability Supports open RESTful APIs for custom integrations. |
RESTful open APIs documented for custom ecosystem integrations. | |
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Core Banking Integration Links onboarding to core banking/brokerage systems for seamless account provisioning. |
Integration with core banking platforms is a standard solution requirement for FIS. | |
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Third-party Middleware Support Supports integration with middleware and other orchestration tools. |
Third-party middleware and vendor orchestration tools supported. | |
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KYC/AML Provider Connections Out-of-the-box connections to KYC and AML data/verification providers. |
Out-of-the-box connections to external KYC/AML providers available. | |
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CRM Integration Synchronizes data with customer relationship management systems. |
CRM integration is typically implemented with Salesforce and others. | |
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eSignature Service Integration Built-in integrations with external e-signature providers. |
eSignature integration with providers like DocuSign or Adobe Sign offered. | |
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Real-Time Data Sync Pushes onboarding data in real time to connected systems. |
Real-time data sync between onboarding and enterprise systems. | |
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Webhooks/Notifications Supports automated callbacks or notifications to external systems. |
Supports webhooks and notification callbacks for system integration. | |
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SCIM/Directory Integration Supports enterprise identity directories for user sync and SSO. |
No information available | |
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SSO/SAML Authentication Enables single sign-on for advisors and staff. |
Supports SSO via SAML/OIDC for staff and partners. | |
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Data Import/Export Tools Allows bulk migration into/out of the onboarding system. |
Bulk data import/export tools mentioned in IT implementation guides. | |
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Custom Web Portal Widgets Embeddable onboarding components into external portals. |
Custom embeddable widgets are available per developer portal. | |
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Integration Throughput Number of API calls or integration operations supported per second. |
No information available | |
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Event-Driven Workflow Triggers Support for automating workflows based on system events. |
Workflow automation supports event-driven triggers on onboarding milestones. |
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Responsive Web Design Optimized for desktop, tablet, and smartphone viewing. |
User experience is tailored for responsive design across device types. | |
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Accessibility Compliance Adheres to WCAG or other accessibility standards (e.g., screen reader support). |
WCAG compliance and screen reader accessibility are listed as part of product standards. | |
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Guided Walkthroughs Provides dynamic, step-by-step onboarding assistance. |
Dynamic, guided walkthroughs for onboarding available per user support documentation. | |
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Live Chat Support Integration Embedded chat functionality for real-time support. |
Live chat support integration included for onboarding troubleshooting. | |
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Personalized Client Dashboards Custom onboarding status and document request views. |
Custom client dashboards for onboarding status are configurable. | |
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Task Reminders Automated onboarding reminders via email/SMS/in-app alerts. |
Automated email/SMS/on-app reminders for client onboarding tasks. | |
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Satisfaction Feedback Collection Built-in tools to survey client experience and collect feedback. |
Surveys and satisfaction feedback tools are available for client engagement. | |
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Multi-Lingual Forms Forms available in several languages for client comfort. |
Multi-lingual support for forms, as referenced above. | |
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Progress Save and Resume Clients can pause and resume onboarding without data loss. |
Progress save/resume capability highlighted as a user experience improvement. | |
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Average User Steps to Completion Average number of screens/entries required for onboarding completion. |
No information available | |
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Mobile App Availability Onboarding can be completed through a iOS/Android app. |
Mobile onboarding app available for iOS and Android. | |
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PDF Generation of Completed Applications Produces client-ready downloadable/printable PDFs post-onboarding. |
PDF export of completed applications and documents supported. | |
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Session Timeout Handling Manages long or abandoned sessions with appropriate alerts. |
Session timeout detection and handling described in technical architecture. | |
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Dark Mode User interface supports dark/light visual themes. |
No information available |
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Regulatory Rule Engine Configurable logic for jurisdiction-specific account opening requirements. |
Regulatory rule engines for jurisdictional compliance are built-in. | |
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Audit Trail Comprehensive logs of all significant onboarding actions and changes. |
Comprehensive audit trail/logging for compliance events provided. | |
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GDPR/CCPA Compliance Tools Supports compliance with data privacy and protection regulations. |
GDPR/CCPA tools, such as DSR and consent management, are part of compliance requirements. | |
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Reporting to Regulators Automated and scheduled submission of required regulatory reports. |
Automated or scheduled regulatory reporting capability included in compliance suite. | |
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Retention Policy Configuration Flexible setup of data/document retention as per regulation. |
Retention policy configuration as part of compliance and archiving options. | |
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Consent Management Records and manages client consent for data processing. |
Consent management and audit of consent available for jurisdictional compliance. | |
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Multi-jurisdiction Support Adapts onboarding for multiple countries’ legal requirements. |
Multi-jurisdiction onboarding logics supported in the rules engine. | |
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Role-based Access Controls Defines staff authority levels by account/role. |
Role-based access control available per security and admin modules. | |
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Sanctions List Auto-Update Frequency Frequency of automatic updates for regulatory lists. |
No information available | |
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Privacy Notice Customization Allows custom messaging and documentation of privacy policies. |
Custom privacy notice content can be configured for client-facing interfaces. | |
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Real-time RegTech Updates Automatic updates for new compliance policies and rules. |
Automatic compliance update feeds stated in product's compliance management section. | |
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Encrypted Data Transmission All data transfer encrypted end-to-end. |
End-to-end data transmission encryption included as security baseline. | |
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Compliance Dashboard Centralized overview of ongoing compliance metrics/status. |
Centralized compliance dashboard available for monitoring ongoing metrics. | |
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Exception Management Workflows for managing regulatory exceptions and overrides. |
Workflows support regulatory exception and override management. |
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Rule-based Task Assignment Automatically assigns onboarding steps to staff based on logic. |
Rule-based automatic assignment of tasks and cases to designated staff. | |
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Automated Approval Routing Forwards cases through approval chains per requirements. |
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Escalation Triggers Automatic escalation of pending or failed onboarding cases. |
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Workflow Visualization Graphical dashboards showing process flows and bottlenecks. |
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Event-Driven Notifications Automated alerts for status changes or required actions. |
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Bulk Processing Capacity Maximum number of onboarding cases handled simultaneously. |
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Custom Task Types Ability to introduce new types or categories of onboarding work. |
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Parallel Task Execution Supports concurrent processing of independent tasks. |
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Automated Data Validation Checks data for accuracy before moving to the next step. |
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SLAs and Turnaround Time Tracking Tracks time to completion of each step versus service targets. |
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Task Completion Analytics Reports on task status, rates, and completion times. |
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Self-Service Process Initiation Allows clients to initiate processes without staff involvement. |
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Custom Process Templates Library of reusable workflow templates. |
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Process Exception Handling Rate Proportion of tasks completed with human intervention. |
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Real-time Reporting Instant access to live onboarding metrics. |
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Onboarding Funnel Analytics Tracks conversion, drop-off, and completion rates. |
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Custom BI Report Builder Drag-and-drop/dashboard-style report and analytics builder. |
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Audit-Ready Logs Maintains audit logs for all major actions/events. |
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Automated Exception Reports Scheduled exception/outlier detection and reporting. |
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Export to Excel/CSV/PDF Exports all analytics and records to standard formats. |
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Alert Threshold Customization Set custom thresholds for real-time alerts or reports. |
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Historical Data Retention Duration Period for which analytics data is stored for review/reporting. |
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Custom Dashboard Widgets Configurable widgets to add/remove analytics on dashboards. |
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Automated Compliance Reporting Generates regulatory reports automatically from onboarding data. |
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Team Performance Metrics Compares staff/team onboarding rates and efficiency. |
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Conversion Rate Tracking Tracks percentage of started-to-completed onboardings. |
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Time to Approval Measures average time from submission to approval. |
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Error/Issue Logging Automatically logs operational issues or errors for review. |
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AES-256 Encryption Industry-standard encryption for data at rest and in transit. |
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Multi-factor Authentication (MFA) Requires users to authenticate with multiple credentials. |
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Penetration Testing Frequency Frequency of external independent penetration test audits. |
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Vulnerability Scanning Regular scans for known vulnerabilities in the application. |
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Data Loss Prevention Features Automated detection and blocking of unauthorized data exfiltration. |
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SSO/OAuth Support Supports single sign-on and OAuth credentials. |
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ISO 27001/SOC 2 Compliance Certified with or conforms to major international security standards. |
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Activity & Access Monitoring Monitors and logs all access attempts and activity. |
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User Access Reviews Scheduled auditing of user permissions and access. |
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Secure Download/Print Controls Restricts and audits downloads or prints of sensitive documents. |
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Field-level Data Encryption Sensitive fields (e.g., SSN, passport number) encrypted individually. |
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Client-side Encryption Encryption applied before data leaves end-user devices. |
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Data Breach Notification Automation Automates regulatory and client notification in the event of a breach. |
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Secure Data Wipe Supports secure deletion of client data and documents. |
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Concurrent User Capacity Maximum number of users supported at once. |
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System Uptime SLA Guaranteed percentage of system operational time. |
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Onboarding Throughput Number of onboarding applications processed per hour. |
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Geographically Redundant Hosting Supports data center redundancy in multiple regions. |
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Automated Load Balancing Distributes workloads for high performance. |
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Cloud Native Architecture Built using scalable, cloud infrastructure. |
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Zero Downtime Maintenance Capability Upgrades and patches without taking platform offline. |
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Performance Monitoring Dashboards Live metrics such as response time and error rates. |
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Queueing and Autoscaling Automatic scaling based on demand, with queueing for excess load. |
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Disaster Recovery RTO/RPO Maximum Recovery Time/Point Objectives after a disaster. |
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API Rate Limiting Configurable limits for external integrations to maintain performance. |
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Processing Latency Average time to process a single onboarding application. |
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Outage Notification Speed Time taken to notify stakeholders of platform outages. |
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Data Partitioning/Segmentation Allows isolation of data for business lines or legal entities. |
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24/7 Client & Staff Support Around-the-clock vendor support for technical and procedural queries. |
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Dedicated Account Manager Named relationship manager for the brokerage firm. |
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Custom Implementation Services Availability of professional services for onboarding rollout. |
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Online Knowledge Base Comprehensive self-help and learning materials. |
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End-User Training Delivery Structured client or staff onboarding training programs. |
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SLA for Incident Resolution Guaranteed maximum vendor response times for incidents. |
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Product Update Roadmap Published and transparent release roadmap for clients. |
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Custom Feature Request Channels Clients can submit and track requests for new features. |
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Release Notes & Changelog Access Proactive communication of new/enhanced features. |
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Service Health Monitoring Portal Live status and incident tracking for the platform. |
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Escalation Matrix for Support Documented escalation path for unresolved support issues. |
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Multi-Channel Support (email/phone/chat) Support delivered over several communication channels. |
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Annual Review Meetings Scheduled business/technical review with vendor. |
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Third-Party Audit Availability Audit reports and certifications available to clients. |
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