OneExchange from Willis Towers Watson

Provides a self-service platform for members to view their account details, make claims, and access personalized benefits communication.

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Product analysis by function

Member Self-Service Portals for Member Administration

Digital platforms that allow pension plan participants to access their account information, update personal details, model retirement scenarios, and manage their benefits online. These portals typically include mobile applications for on-the-go access.
More Member Self-Service Portals More Member Administration ...

User Experience & Interface
(0 Yes /0 Known /12 Possible features)

Account Management
(0 Yes /0 Known /12 Possible features)

Financial Information & Tools
(0 Yes /0 Known /13 Possible features)

Investment Management
(0 Yes /0 Known /13 Possible features)

Communication & Document Access
(0 Yes /0 Known /12 Possible features)

Claims & Benefits Processing
(0 Yes /0 Known /13 Possible features)

Service Credits & History
(0 Yes /0 Known /12 Possible features)

Education & Planning Resources
(0 Yes /0 Known /13 Possible features)

Security & Compliance
(0 Yes /0 Known /12 Possible features)

Integration & Technology
(0 Yes /0 Known /13 Possible features)

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Responsive Design Portal adapts seamlessly to different screen sizes (desktop, tablet, mobile)		No information available
Accessibility Compliance Adherence to WCAG standards for users with disabilities		No information available
Multi-language Support Ability to display content in multiple languages for diverse membership		No information available
Customizable Dashboard Members can personalize their dashboard view and widgets		No information available
Intuitive Navigation Clear menu structure and user flow with minimal clicks to key features		No information available
Page Load Speed Time taken for pages to load completely		No information available
Mobile App Integration Companion mobile application or progressive web app functionality		No information available
Dark Mode Support Option for low-light viewing to reduce eye strain		No information available
Font Size Adjustment Ability for members to adjust text size for better readability		No information available
Guided Tutorials Interactive walkthroughs to help members learn portal features		No information available
Search Functionality Comprehensive search tool to find information across the portal		No information available
Browser Compatibility Number of major browsers fully supported		No information available

Contact Information Updates Ability for members to update address, phone, email without administrator assistance		No information available
Beneficiary Management Self-service designation and updating of beneficiaries		No information available
Document Upload Facility for members to upload required documents (ID verification, certificates)		No information available
Paperless Communication Opt-in Option to select electronic-only communications		No information available
Communication Preferences Selection of preferred contact methods and frequency		No information available
Life Event Processing Guided workflows for major life events (marriage, divorce, children)		No information available
Profile Completeness Indicator Visual indicator showing percentage of profile completion		No information available
Password Self-Reset Secure mechanism for members to reset their own passwords		No information available
Login History Access Ability to view recent login activity for security awareness		No information available
Multi-factor Authentication Extra security layer requiring additional verification beyond password		No information available
Account Delegation Ability to grant limited access to authorized representatives		No information available
Profile Data Exportability Option to export personal data in compliance with privacy regulations		No information available

Real-time Balance Display Up-to-date account balance information without processing delays		No information available
Transaction History Comprehensive record of contributions, withdrawals, and fund movements		No information available
Historical Returns Visualization Visual representation of investment performance over time		No information available
Contribution Tracking Detailed view of employer and employee contributions		No information available
Fee Transparency Clear breakdown of all fees charged to the account		No information available
Retirement Income Calculator Tool to project future retirement income based on current savings		No information available
Contribution Rate Simulator Tool to show impact of changing contribution percentages		No information available
What-If Scenario Modeling Advanced simulator for testing different retirement strategies		No information available
Tax Impact Estimator Tool to estimate tax implications of different withdrawal strategies		No information available
Financial Data Export Options Number of formats available for exporting financial data		No information available
Interactive Retirement Goals Ability to set and track progress toward personalized retirement goals		No information available
Retirement Age Flexibility Calculator Tool showing financial impact of different retirement ages		No information available
Benefit Verification Letters Self-service generation of official benefit verification documents		No information available

Investment Option Selection Self-service capability to change investment fund selections		No information available
Asset Allocation Visualization Graphical representation of current investment mix		No information available
Fund Performance Metrics Detailed performance data on available investment options		No information available
Investment Risk Assessment Tools to evaluate risk tolerance and investment suitability		No information available
Portfolio Rebalancing Tools Automated or assisted rebalancing to maintain desired allocation		No information available
Investment Fee Comparison Side-by-side comparison of fees across investment options		No information available
Investment Strategy Recommendations Personalized guidance based on member profile and goals		No information available
Auto-Rebalancing Setup Option to schedule automatic portfolio rebalancing		No information available
Fund Fact Sheets Access to detailed information about each investment option		No information available
ESG/Sustainable Investment Filtering Ability to filter and select funds based on environmental, social, and governance criteria		No information available
Investment Change Confirmation Clear documentation of investment selection changes		No information available
Investment Education Resources Educational content explaining investment concepts and options		No information available
Real-time Market Data Up-to-date market information relevant to pension investments		No information available

Digital Statement Archive Access to historical statements and documents		No information available
Statement Retention Period Length of time statements are kept available in the portal		No information available
Secure Messaging Center Private communication channel between members and administrators		No information available
Message Response Time Average time for administrator response to member inquiries		No information available
Document E-Signing Ability to digitally sign pension-related documents		No information available
Notification Preferences Control over which events trigger notifications and how they're delivered		No information available
Plan Documentation Library Repository of plan rules, SPDs, and other official documentation		No information available
News and Updates Section Dedicated area for fund news, regulatory changes, and announcements		No information available
Document Search Functionality Advanced search within archive and library documents		No information available
Tax Form Access Self-service retrieval of tax documents and statements		No information available
Communication History Complete record of all interactions with fund administrators		No information available
Custom Alert Setup Member-defined triggers for important account notifications		No information available

Online Benefit Applications Ability to apply for retirement and other benefits online		No information available
Application Status Tracking Real-time visibility into the processing status of claims		No information available
Digital Claim Forms Pre-populated electronic forms for claim submissions		No information available
Required Document Checklist Interactive list showing required documentation for claims		No information available
Withdrawal Request Processing Online facility for requesting eligible withdrawals		No information available
Benefit Payment History Record of all benefit payments made to the member		No information available
Direct Deposit Management Self-service setup and modification of payment bank details		No information available
Benefit Calculation Estimates Tools to estimate benefits under different scenarios before applying		No information available
Application Processing Time Average time from submission to decision for benefit applications		No information available
Claim Documentation Upload Ability to directly upload supporting documents for claims		No information available
Disability Claims Management Specialized tools for disability-related claims and documentation		No information available
Appeal Process Management Online system for submitting and tracking appeals		No information available
Survivor Benefit Tools Resources and application tools for survivor benefit claims		No information available

Service History Timeline Visual representation of employment and contribution history		No information available
Service Credit Calculator Tool to calculate accrued service credits and their value		No information available
Service Purchase Options Information and tools for buying additional service credits		No information available
Service Purchase Calculator Tool to estimate costs and benefits of purchasing service credits		No information available
Military Service Credit Tools Specialized features for military service credit documentation and purchase		No information available
Employment History Verification Process to review and verify employment records		No information available
Leave Period Documentation Tools to document and verify periods of leave that affect service credits		No information available
Multiple Employer Integration Unified view of service across multiple participating employers		No information available
Service Transfer Tools Features to manage transfer of service between pension systems		No information available
Retirement Eligibility Tracker Tool showing progress toward various retirement eligibility milestones		No information available
Part-time Service Proration Accurate calculation of service credits for part-time employment		No information available
Service History Dispute Resolution Process to address discrepancies in service credit records		No information available

Retirement Readiness Score Personalized assessment of retirement preparedness		No information available
Educational Webinar Access Library of recorded and live webinars on retirement topics		No information available
Financial Wellness Assessment Comprehensive evaluation of overall financial health		No information available
Retirement Planning Courses Structured educational programs on retirement preparation		No information available
Social Security Integration Tools that incorporate Social Security benefits into retirement planning		No information available
Healthcare Cost Projections Estimates of healthcare expenses in retirement		No information available
Inflation Impact Calculator Tool showing how inflation affects retirement savings over time		No information available
Budget Planning Tools Resources for pre- and post-retirement budgeting		No information available
Financial Advisor Connection Features to connect with financial advisors or counselors		No information available
Peer Comparison Tools Anonymous benchmarking against similar members' savings patterns		No information available
Retirement Lifestyle Planning Non-financial resources for planning retirement activities and lifestyle		No information available
Educational Content Library Size Number of articles, guides, and resources available		No information available
Event Registration Ability to register for retirement education events and workshops		No information available

Data Encryption Level Strength of encryption used for data protection		No information available
Authentication Options Number of authentication methods supported (password, biometric, etc.)		No information available
Session Timeout Controls Configurable automatic logout after period of inactivity		No information available
Access Attempt Monitoring System to detect and prevent unauthorized access attempts		No information available
Suspicious Activity Alerts Notification system for potentially unauthorized account activity		No information available
Privacy Policy Accessibility Clear, easy-to-understand privacy information		No information available
Regulatory Compliance Documentation Evidence of compliance with relevant regulations (GDPR, CCPA, etc.)		No information available
Security Certification Level Industry security certifications held (SOC 2, ISO 27001, etc.)		No information available
Penetration Testing Frequency How often security testing is performed		No information available
Data Breach Notification Protocol Documented process for notifying members of security incidents		No information available
Third-Party Access Controls Security measures governing vendor and partner access to data		No information available
Regular Security Updates Frequency of security patches and updates		No information available

Single Sign-On Capability Integration with employer or third-party authentication systems		No information available
API Availability Public APIs allowing secure integration with other systems		No information available
External Account Aggregation Ability to connect and view external financial accounts		No information available
Banking System Integration Direct connection with banking systems for contributions and payments		No information available
HR System Integration Connection with employer HR systems for data synchronization		No information available
Mobile App Feature Parity Percentage of web portal features available in mobile app		No information available
Offline Functionality Features accessible without internet connection		No information available
Data Synchronization Frequency How often data is updated between systems		No information available
Push Notification Support Real-time alerting through mobile notifications		No information available
Calendar Integration Ability to add retirement events to personal calendars		No information available
Digital Assistant/Chatbot AI-driven assistant for member questions and guidance		No information available
Screen Reader Compatibility Proper functioning with accessibility tools for visually impaired users		No information available
System Uptime Guarantee Percentage of time the system is operational		No information available

OneExchange from Willis Towers Watson

Product analysis by function

Member Self-Service Portals for Member Administration

User Experience & Interface (0 Yes /0 Known /12 Possible features)

Account Management (0 Yes /0 Known /12 Possible features)

Financial Information & Tools (0 Yes /0 Known /13 Possible features)

Investment Management (0 Yes /0 Known /13 Possible features)

Communication & Document Access (0 Yes /0 Known /12 Possible features)

Claims & Benefits Processing (0 Yes /0 Known /13 Possible features)

Service Credits & History (0 Yes /0 Known /12 Possible features)

Education & Planning Resources (0 Yes /0 Known /13 Possible features)

Security & Compliance (0 Yes /0 Known /12 Possible features)

Integration & Technology (0 Yes /0 Known /13 Possible features)