a>
Aladdin is an integrated investment platform that provides portfolio management, risk management, and reporting tools, enabling wealth managers to manage investments across various asset classes efficiently.
More about BlackRock Solutions
Platforms that generate personalized reports and statements for wealth management clients.
More Client Reporting Systems
More Wealth Management ...
|
Portfolio performance reporting Ability to generate detailed portfolio performance metrics including absolute and relative returns over multiple time periods |
Aladdin offers deep portfolio performance analytics and multi-period reporting as a key function. | |
|
Asset allocation visualization Graphical representation of client portfolio asset allocation across different asset classes and sectors |
Visual asset allocation and graphical analytics are promoted in Aladdin's portfolio review tools and reporting dashboards. | |
|
Benchmark comparison Functionality to compare portfolio performance against relevant market benchmarks and indices |
Benchmarking and comparison reporting is a standard feature in Aladdin's portfolio management tools. | |
|
Risk analytics reporting Ability to report on various risk metrics including volatility, Sharpe ratio, and drawdown statistics |
Aladdin is renowned for its risk analytics, including metrics like volatility, Sharpe ratio, and drawdowns. | |
|
Tax reporting Generation of tax-related reports including realized/unrealized gains and losses, dividend income, and tax lot information |
Tax-related reporting (tax lots, gains/losses, income) is covered in Aladdin's reporting suite. | |
|
ESG/sustainability reporting Reports on environmental, social and governance factors in investment holdings |
ESG and sustainability exposure are included in Aladdin reporting due to BlackRock's focus on sustainable investing. | |
|
Custom reporting templates Ability to create and save customized reporting templates for specific client segments or requirements |
There are extensive options to customize and save report templates in Aladdin. | |
|
Fee transparency reporting Detailed breakdown of management fees, transaction costs, and other expenses |
Fee transparency and expense breakdowns are described in system documentation. | |
|
Goal-based reporting Progress tracking toward specific financial goals and objectives set by clients |
Goal-based and progress reporting modules are included for wealth clients. | |
|
Forward-looking scenario analysis Projection reports showing various market scenarios and potential portfolio outcomes |
Aladdin enables scenario and stress testing projections for forward-looking analysis. | |
|
Historical transaction reporting Comprehensive record of all portfolio transactions during the reporting period |
Comprehensive historical transaction reporting is embedded in the platform. | |
|
Report processing speed Time taken to generate complex client reports |
No information available |
|
Multi-custodian integration Ability to aggregate portfolio data from multiple custodians and financial institutions |
Aladdin is widely adopted by institutions with complex, multi-custodian environments and offers aggregation from multiple custodians. | |
|
Market data feeds Integration with market data providers for pricing, reference data, and market indices |
Direct integration with market data providers is core to Aladdin’s proposition. | |
|
Alternative investment data handling Capacity to incorporate data from non-traditional assets like private equity, real estate, or collectibles |
Supports alternative asset types (private equity, real estate, illiquids) in data models and reporting. | |
|
Data reconciliation automation Automated processes to reconcile data discrepancies across different sources |
Automated reconciliation across sources is part of Aladdin’s data management tools. | |
|
Historical data storage Volume of historical transaction and performance data the system can store |
No information available | |
|
Data refresh frequency How often portfolio and market data is updated in the system |
No information available | |
|
API connectivity Availability of APIs for integration with other systems and data sources |
Aladdin offers APIs for system integration and data exchange. | |
|
Data quality monitoring Tools to monitor and flag data anomalies or inconsistencies |
Aladdin has tools and dashboards for ongoing data quality monitoring and exception management. | |
|
Manual data entry capabilities Ability to manually input data for assets or transactions not available through automated feeds |
Manual data entry is supported for asset types or events not covered by automated feeds. | |
|
Data visualization tools Tools to visualize complex data relationships and patterns |
Data visualization (heatmaps, tree maps, risk dashboards) is a signature capability. | |
|
Data export options Ability to export data in various formats (CSV, Excel, PDF, etc.) |
Wide range of data export options including CSV, Excel, PDF etc. | |
|
CRM integration Capability to integrate with customer relationship management systems |
CRM integration capabilities are referenced in product documentation. |
|
Client portal Secure online portal where clients can access their reports and portfolio information |
Secure client portal is available for reporting and file sharing. | |
|
Mobile access Mobile application or responsive design allowing clients to view reports on smartphones and tablets |
Aladdin provides mobile-responsive client portals; native mobile app capabilities may depend on configuration. | |
|
Interactive reports Dynamic reports allowing clients to explore data, adjust parameters, and drill down into details |
Interactive reporting features are shown in product literature and demos. | |
|
White-labeling capabilities Ability to customize the look and feel of reports with firm branding and design elements |
White-labelling and branding of reports are commonly requested and supported for enterprise clients. | |
|
Notification system Automated alerts and notifications for report availability or important portfolio events |
Automated notifications and alerting system are configurable within Aladdin. | |
|
Client communication tools Features facilitating secure messaging or document sharing between clients and advisors |
Secure message/document sharing is included in the client/advisor portal. | |
|
Multi-language support Ability to generate reports in different languages for international clients |
Large global client base; multi-language support is available in reporting. | |
|
Document archiving Secure storage of historical reports for client access |
Comprehensive document archiving and client recordkeeping are available. | |
|
Digital signature capability Tools for clients to digitally sign documents when required |
Digital signature integration is possible via partner solutions or APIs in Aladdin. | |
|
Scheduling flexibility Options for customizing the frequency and timing of automated report delivery |
Customizable automated report scheduling and delivery options exist. | |
|
Client feedback mechanisms Tools allowing clients to provide feedback or ask questions about their reports |
No information available | |
|
Accessibility compliance Adherence to accessibility standards for clients with disabilities |
Major enterprise platforms like Aladdin are typically compliant with accessibility standards (ADA, WCAG). | |
|
Client onboarding time Time required to set up a new client in the reporting system |
No information available |
|
Report design customization Extent to which report layouts, content, and appearance can be customized |
Aladdin offers extensive report design customization capabilities for layouts, content, and appearance. | |
|
Custom calculation capabilities Ability to create and implement custom performance metrics or calculations |
The platform allows for custom calculation capabilities to create unique performance metrics. | |
|
Client segmentation Tools to segment clients and customize reporting approaches for different client types |
Aladdin provides robust client segmentation tools to customize reporting approaches for different client types. | |
|
Household reporting Ability to aggregate and report on multiple accounts as a household unit |
The system supports household reporting to aggregate and analyze multiple accounts as a unified entity. | |
|
Custom taxonomies Flexibility to create custom asset classifications or categorization frameworks |
Aladdin allows for custom taxonomies and classification frameworks for assets. | |
|
Workflow customization Options to customize reporting workflows and approval processes |
The platform offers customizable reporting workflows and approval processes. | |
|
User-defined fields Ability to add custom data fields specific to the firm's requirements |
Aladdin supports user-defined fields specific to firm requirements. | |
|
Reporting frequency options Flexibility in setting different reporting schedules (daily, monthly, quarterly) |
The system provides flexible reporting frequency options (daily, monthly, quarterly). | |
|
Custom benchmark creation Tools to create blended or custom benchmarks for performance comparison |
Aladdin allows for custom benchmark creation for performance comparison. | |
|
User permission customization Granular control over what different user roles can view or modify |
The platform offers granular user permission controls for different roles. | |
|
Report distribution rules Ability to create custom rules for report distribution based on client preferences |
Aladdin includes customizable report distribution rules based on client preferences. | |
|
Configuration options Number of configurable parameters available in the system |
No information available |
|
Regulatory reporting templates Pre-built reporting templates that satisfy specific regulatory requirements |
Aladdin provides regulatory reporting templates that satisfy various compliance requirements. | |
|
Audit trails Comprehensive logging of all system activities and changes |
The system maintains comprehensive audit trails of all activities and changes. | |
|
Version control Tracking of report versions to maintain record of changes |
Aladdin includes version control functionality to track report changes. | |
|
Regulatory disclosure management Tools to manage required disclosures in client communications |
The platform offers regulatory disclosure management tools for client communications. | |
|
Approval workflows Configurable approval processes before reports are released to clients |
Aladdin supports configurable approval workflows before reports are released to clients. | |
|
Compliance monitoring Automated monitoring of portfolio activities against compliance rules |
The system provides automated compliance monitoring against portfolio rules. | |
|
Data privacy controls Features ensuring client data privacy and protection |
Aladdin incorporates robust data privacy controls to protect client information. | |
|
GIPS compliance Support for Global Investment Performance Standards reporting requirements |
The platform supports Global Investment Performance Standards (GIPS) compliance reporting. | |
|
Regulatory update frequency How often the system is updated to reflect changing regulations |
No information available | |
|
MiFID II compatibility Features supporting Markets in Financial Instruments Directive II requirements |
Aladdin includes features supporting MiFID II requirements for European markets. | |
|
SEC/FINRA compliance features Tools supporting compliance with SEC and FINRA requirements |
The system provides tools for SEC/FINRA compliance in the US market. | |
|
Multi-jurisdiction support Ability to handle reporting requirements across different regulatory jurisdictions |
Aladdin supports multi-jurisdiction reporting across different regulatory environments. |
|
Maximum portfolio size Largest portfolio (by number of positions) the system can efficiently handle |
No information available | |
|
Maximum client capacity Number of client accounts the system can manage effectively |
No information available | |
|
Report generation time Average time to generate standard client reports |
No information available | |
|
Batch processing capability Ability to generate multiple reports simultaneously in batch mode |
Aladdin offers batch processing capability for generating multiple reports simultaneously. | |
|
System uptime guarantee Promised system availability percentage |
No information available | |
|
Peak load handling System performance during high-volume periods such as quarter-end reporting |
The system is designed to maintain performance during high-volume periods such as quarter-end reporting. | |
|
Concurrent user capacity Maximum number of users who can access the system simultaneously |
No information available | |
|
Data processing volume Volume of transaction data the system can process daily |
No information available | |
|
Horizontal scaling capability Ability to add capacity by adding more servers or nodes |
Aladdin's cloud infrastructure supports horizontal scaling to add capacity as needed. | |
|
Performance monitoring tools Built-in tools to monitor system performance and identify bottlenecks |
The platform includes built-in performance monitoring tools to identify and address bottlenecks. | |
|
Response time under load System responsiveness during peak usage periods |
No information available | |
|
Database size capacity Maximum database size the system can efficiently manage |
No information available |
|
Multi-factor authentication Implementation of multiple verification layers for system access |
Multi-factor authentication is implemented in Aladdin for secure system access. | |
|
Data encryption Encryption of data both in transit and at rest |
Aladdin implements robust data encryption for data both in transit and at rest to protect sensitive client information. | |
|
Role-based access control Granular user permissions based on roles and responsibilities |
Aladdin incorporates role-based access controls with granular permissions. | |
|
Intrusion detection Systems to detect and alert on unauthorized access attempts |
The system includes intrusion detection capabilities to identify unauthorized access attempts. | |
|
Security audit logging Detailed logs of all security-related events and activities |
Aladdin maintains detailed security audit logs of all security-related events. | |
|
Data loss prevention Tools to prevent unauthorized export or sharing of sensitive data |
The platform includes data loss prevention tools to protect sensitive information. | |
|
Session timeout controls Automatic logout after periods of inactivity |
Aladdin implements session timeout controls for security purposes. | |
|
Vulnerability scanning Regular scanning for security vulnerabilities in the system |
The system undergoes regular vulnerability scanning to identify security issues. | |
|
Security certification Industry security certifications such as SOC 2, ISO 27001 |
BlackRock maintains industry security certifications including SOC 2 for the Aladdin platform. | |
|
IP restriction capabilities Ability to restrict system access to specific IP addresses or ranges |
Aladdin supports IP restriction capabilities to limit access to approved networks. | |
|
Secure client communication Encrypted channels for all client communications and file sharing |
The platform provides secure, encrypted channels for all client communications. | |
|
Password policy enforcement Tools to enforce strong password policies and regular changes |
Aladdin enforces strong password policies and regular password changes. | |
|
Security breach notification time Time taken to detect and notify of potential security breaches |
No information available |
|
Cloud-based deployment Availability as a cloud-based SaaS solution versus on-premises deployment |
Aladdin is available as a cloud-based SaaS solution. | |
|
Hybrid deployment options Flexibility to deploy in hybrid cloud/on-premises configurations |
The platform supports hybrid deployment options to meet specific client requirements. | |
|
Disaster recovery capabilities Systems and processes to recover from major disruptions or data loss |
Aladdin includes robust disaster recovery capabilities to maintain business continuity. | |
|
Backup frequency How often system data is backed up |
No information available | |
|
API extensibility Comprehensive API access for extending system capabilities |
The platform offers comprehensive API extensibility for integration with other systems. | |
|
Mobile platform support Native support for various mobile platforms (iOS, Android) |
Aladdin provides native support for major mobile platforms including iOS and Android. | |
|
Browser compatibility Range of web browsers supported by the system |
The system is compatible with all major web browsers. | |
|
Single sign-on integration Support for enterprise single sign-on solutions |
Aladdin supports enterprise single sign-on solutions for streamlined access. | |
|
Third-party integrations Pre-built integrations with common wealth management platforms |
The platform includes pre-built integrations with common wealth management platforms and systems. | |
|
Database technology Type and capabilities of the underlying database system |
Aladdin is built on robust enterprise-grade database technology to handle complex data requirements. | |
|
Recovery time objective Target time to restore system functionality after an outage |
No information available | |
|
Recovery point objective Maximum data loss tolerance in case of system failure |
No information available |
|
Implementation timeframe Typical time required for full system implementation |
No information available | |
|
Data migration services Support for migrating data from legacy systems |
BlackRock provides comprehensive data migration services from legacy systems to Aladdin. | |
|
Training programs Availability and quality of user training programs |
The vendor offers extensive training programs for Aladdin users at different levels. | |
|
Support availability Hours during which technical support is available |
No information available | |
|
Support response time Average time to respond to support requests |
No information available | |
|
Implementation methodology Structured approach to system implementation and configuration |
BlackRock uses a structured implementation methodology for Aladdin deployments. | |
|
User documentation Comprehensive documentation for system users and administrators |
Comprehensive user documentation is provided for Aladdin users and administrators. | |
|
Sandbox environment Availability of test environments for training and testing |
BlackRock provides sandbox environments for training and testing Aladdin functionality. | |
|
Customization services Professional services available for system customization |
BlackRock offers professional services for Aladdin customization to meet specific client needs. | |
|
User community Active user community for knowledge sharing and best practices |
Aladdin has an active user community for knowledge sharing and best practices. | |
|
Release frequency How often new features and updates are released |
No information available | |
|
Service level agreement Formal agreement defining expected service levels and penalties |
BlackRock provides formal SLAs for Aladdin that define service levels and support expectations. |
|
Predictive analytics Tools that use historical data to predict future portfolio outcomes |
Aladdin features predictive analytics capabilities that use historical data to predict future portfolio outcomes. | |
|
Client segmentation analytics Analytics tools to identify and analyze client segments |
The platform provides client segmentation analytics to identify and analyze different client groups. | |
|
Advisor productivity metrics Analytics on advisor activities, client engagement, and outcomes |
Aladdin includes advisor productivity metrics to track activities, client engagement, and outcomes. | |
|
Custom dashboard creation Ability to create personalized dashboards with key metrics |
The platform allows for creation of personalized dashboards with key metrics. | |
|
AI-powered insights Artificial intelligence features that identify patterns and opportunities |
Aladdin incorporates AI-powered insights to identify patterns and investment opportunities across portfolios. | |
|
Business intelligence integration Integration with external BI tools like Tableau or Power BI |
The system integrates with external BI tools like Tableau and Power BI for enhanced analytics. | |
|
Client behavior analytics Tools to analyze client interactions with reports and portals |
Aladdin offers client behavior analytics to track interactions with reports and portals. | |
|
Fee analysis tools Analytics to evaluate fee structures and profitability |
The platform includes fee analysis tools to evaluate fee structures and profitability. | |
|
Revenue analytics Tools to analyze revenue generation across client segments |
Aladdin provides revenue analytics to analyze income generation across client segments. | |
|
Report usage analytics Metrics on which reports are being used and by whom |
The system tracks report usage analytics to show which reports are being used and by whom. | |
|
Data visualization capabilities Advanced tools for visual representation of complex data |
Aladdin offers advanced data visualization capabilities for representing complex information. | |
|
Natural language processing Ability to generate narrative insights and explanations automatically |
The platform includes natural language processing to generate narrative insights automatically. | |
|
Analytical processing speed Time to run complex analytical calculations across client base |
No information available |
Comprehensive systems that identify, assess, and manage various types of enterprise risks, including operational, reputational, strategic, and financial risks across the organization.
More Enterprise Risk Management Platforms
More Risk & Compliance ...
|
Multi-source data ingestion Ability to import data from multiple structured and unstructured sources. |
. | No information available |
|
Real-time data feeds Supports real-time ingestion and updating of risk-related data. |
. | No information available |
|
API support Supports integration via APIs with third-party and internal systems. |
. | No information available |
|
Batch data processing Supports scheduled, bulk updates and ingestion of data. |
. | No information available |
|
Standard file support Ability to import/export data in common formats (CSV, XLS, XML, JSON). |
. | No information available |
|
Data mapping and transformation Tools for mapping source data to the platform’s schema and transforming formats. |
. | No information available |
|
Data validation Automatically checks data for integrity and consistency upon ingestion. |
. | No information available |
|
ETL capabilities Supports extract, transform, load pipelines for managing data flows. |
. | No information available |
|
Cloud and on-prem connectivity Integrates with both cloud and on-premise systems. |
. | No information available |
|
Scalability of data ingestion The maximum daily volume of data records that can be ingested. |
. | No information available |
|
Market risk calculation Ability to model and calculate exposure to market risks (e.g., VaR, stress tests). |
. | No information available |
|
Credit risk assessment Quantifies and manages risk exposure to counterparties. |
. | No information available |
|
Liquidity risk analytics Models fund ability to meet obligations and manage liquidity shocks. |
. | No information available |
|
Operational risk assessment Assesses risks from operational failures, including process, staff or system. |
. | No information available |
|
Risk scenario analysis Ability to run simulations for bespoke risk events. |
. | No information available |
|
Custom risk factor modeling Users can define and implement custom risk factors and models. |
. | No information available |
|
Model validation tools Provides tools to validate and backtest risk models. |
. | No information available |
|
Historical risk simulation Allows replay of historical events for impact analysis. |
. | No information available |
|
Risk aggregation (across portfolios) Aggregates risk metrics at multiple portfolio or fund levels. |
. | No information available |
|
Risk calculation speed The average time taken to complete a full risk calculation cycle. |
. | No information available |
|
Regulatory rules library Comprehensive library of rules for key jurisdictions (e.g., SEC, ESMA, FCA). |
. | No information available |
|
Automated compliance monitoring Automatically monitors transactions and holdings for breaches. |
. | No information available |
|
Pre-trade compliance checks Detects potential compliance breaches before trades are executed. |
. | No information available |
|
Audit trails Captures all user and system actions for historical review. |
. | No information available |
|
Compliance workflow automation Manages approval, exception, and escalation workflows digitally. |
. | No information available |
|
Documentation management Stores, manages, and retrieves regulatory documents and disclosures. |
. | No information available |
|
Automated regulatory reporting Generates and submits reports as per local and global requirements. |
. | No information available |
|
Regulatory change tracking Monitors and notifies on relevant regulatory changes. |
. | No information available |
|
Breach alerting and notification Sends real-time alerts for any compliance breaches. |
. | No information available |
|
Number of supported jurisdictions Count of regulatory regions (countries) natively supported. |
. | No information available |
|
Customizable dashboards Dashboards can be customized per user or role, with drag-and-drop widgets. |
. | No information available |
|
Real-time reporting Reports reflect the latest available data and calculations. |
. | No information available |
|
Scheduled report generation Ability to schedule delivery of regular reports. |
. | No information available |
|
Export to multiple formats Ability to export reports (PDF, Excel, HTML, CSV). |
. | No information available |
|
Data visualization tools Offers graphs, heatmaps, and advanced visualization features. |
. | No information available |
|
Ad-hoc reporting Users can create custom reports without coding. |
. | No information available |
|
Automated distribution System can automatically distribute reports to stakeholders. |
. | No information available |
|
Drill-down capabilities Users can drill down into data for detailed analysis. |
. | No information available |
|
Interactive visualization speed Average response time for rendering custom dashboard views. |
. | No information available |
|
Concurrent users supported for reports Maximum number of users that can access reports simultaneously. |
. | No information available |
|
Role-based access control Assigns data and function permissions by user roles. |
. | No information available |
|
Single Sign-On (SSO) Integrates with corporate identity providers for access. |
. | No information available |
|
Multi-factor authentication Enforces additional security checks for user logins. |
. | No information available |
|
Data encryption (in transit and at rest) Encrypts sensitive data during transfer and storage. |
. | No information available |
|
Comprehensive audit logging Maintains detailed logs for all data access and changes. |
. | No information available |
|
User provisioning and de-provisioning Automates the onboarding and offboarding of users. |
. | No information available |
|
Granular permission settings Fine-tuned data and function-level access configuration. |
. | No information available |
|
Data masking and anonymization Masks sensitive data fields for select users or roles. |
. | No information available |
|
Incident & breach detection Monitors and alerts on potential security incidents. |
. | No information available |
|
Maximum concurrent user sessions Maximum user sessions that are allowed simultaneously. |
. | No information available |
|
Custom workflow builder Visually design and automate multi-step processes. |
. | No information available |
|
Automated task assignment Routes tasks to responsible users based on defined criteria. |
. | No information available |
|
Approval tracking Tracks approvals, signatures, and acknowledgments digitally. |
. | No information available |
|
Notification and escalation rules Automated alerts and escalation when timelines are missed. |
. | No information available |
|
Exception management Tracks and manages process exceptions and their resolutions. |
. | No information available |
|
Integration with communication tools Integrates with email, chat, or ticketing for notifications. |
. | No information available |
|
SLA tracking Measures and reports service-level agreement adherence. |
. | No information available |
|
Parallel processing of workflows Supports simultaneous execution of multiple workflows. |
. | No information available |
|
Number of customizable workflows Maximum number of custom workflows supported. |
. | No information available |
|
Workflow execution speed Average time to execute a typical workflow. |
. | No information available |
|
Comprehensive activity logs Captures all system and user activities for review. |
. | No information available |
|
Automated exception logging Automatically records exceptions and unusual events. |
. | No information available |
|
Change management tracking Monitors changes to data, rules, and configurations. |
. | No information available |
|
Periodic review scheduler Automates scheduling and reminders for audits and reviews. |
. | No information available |
|
Forensics and drill-back tools Allows detailed reconstruction and investigation of events. |
. | No information available |
|
Automated controls testing Regularly tests control effectiveness and documents results. |
. | No information available |
|
Exception alerting Notifies users of irregular events or failed checks. |
. | No information available |
|
Audit report generation Automatically compiles and formats audit-ready reports. |
. | No information available |
|
Retention period for logs Duration for which audit logs are retained in the system. |
. | No information available |
|
Concurrent audit users supported Maximum number of auditors that can work simultaneously. |
. | No information available |
|
Horizontal scalability Easily scales out via additional computing resources. |
. | No information available |
|
Load balancing Distributes system load across multiple servers or nodes. |
. | No information available |
|
Cloud-native architecture Designed for scalable cloud or hybrid deployments. |
. | No information available |
|
High-availability configuration Supports failover and redundancy for resilience. |
. | No information available |
|
Disaster recovery options Provides built-in DR and data backup capabilities. |
. | No information available |
|
Concurrent users supported Maximum simultaneous users during peak usage. |
. | No information available |
|
Data throughput capacity Maximum volume of data processed per second. |
. | No information available |
|
Uptime SLA Guaranteed platform availability over time. |
. | No information available |
|
Average page load time Typical time for loading key dashboards or modules. |
. | No information available |
|
Processing capacity per fund Number of funds/entities supported without degradation. |
. | No information available |
|
Intuitive user interface Interface is easy to navigate and learn. |
. | No information available |
|
Mobile access Accessible on smartphones and tablets. |
. | No information available |
|
Contextual help Built-in help, tooltips, and guided tours. |
. | No information available |
|
Personalized homepages Users can set and modify their landing screens. |
. | No information available |
|
Internationalization/localization Supports multiple languages and regional formats. |
. | No information available |
|
Accessibility features Compliant with accessibility standards (e.g., WCAG). |
. | No information available |
|
Custom notifications Users can configure notification settings. |
. | No information available |
|
Keyboard and voice navigation Supports keyboard shortcuts and/or voice commands. |
. | No information available |
|
Average number of clicks to complete workflow Measures usability and process optimization. |
. | No information available |
|
Time to proficiency Average time required for new users to become proficient. |
. | No information available |
|
24/7 technical support Vendor offers around-the-clock support services. |
. | No information available |
|
Dedicated account manager Customers are assigned a specific contact from the vendor. |
. | No information available |
|
Proactive system monitoring Vendor monitors health and performance of client deployments. |
. | No information available |
|
Automatic software updates Platform receives regular, automatic patching and feature updates. |
. | No information available |
|
Comprehensive documentation Up-to-date guides for administration, user, and integration support. |
. | No information available |
|
User community and forums Access to community knowledge and peer support. |
. | No information available |
|
Onboarding/training services Vendor offers user onboarding and ongoing training options. |
. | No information available |
|
Service Level Agreement (SLA) metrics Key metrics defined in the support contract. |
. | No information available |
|
Average issue resolution time Mean time to resolve client-reported production issues. |
. | No information available |
|
Frequency of major platform updates How often major feature or version updates are released. |
. | No information available |
This data was generated by an AI system. Please check
with the supplier. While you are talking to them, remind them that they need
to update their entry.