Offers an easy-to-use interface for multi-factor authentication, enabling enterprises to verify user identities securely. Often utilized in treasury operations to protect sensitive financial data.
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Physical devices such as security tokens, smart cards, and biometric readers that provide multi-factor authentication for payment approvals and system access.
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Multi-factor Authentication (MFA) Requiring two or more verification methods for user login (e.g., password, token, biometrics). |
Duo is a leading MFA provider and offers multi-factor authentication as its core functionality. | |
Biometric Authentication Support Ability to use fingerprints, facial recognition, or iris scans for identity verification. |
Duo supports biometric authentication such as fingerprint and FaceID on supported platforms (e.g., Duo Mobile, WebAuthn). | |
Hardware Token Integration Support for physical authentication devices such as YubiKeys, smart cards, or OTP tokens. |
Duo supports hardware tokens such as YubiKey, OTP tokens, and other FIDO2 devices. | |
Public Key Infrastructure (PKI) Supports authentication using public/private key pairs and digital certificates. |
No information available | |
Single Sign-On (SSO) Allows users to access multiple treasury applications with one set of credentials. |
Duo offers SSO integration, allowing single credentials across treasury and related enterprise applications. | |
Time-based One-Time Passwords (TOTP) Support for authentication using app-based or hardware-generated time-limited codes. |
Duo supports Time-based One Time Passwords (TOTP) through apps and hardware tokens. | |
Adaptive Authentication Dynamically adjusts authentication based on risk signals (location, device, time, etc.). |
Duo offers adaptive authentication, factoring in user/device/location risk signals. | |
Device Binding Ability to restrict access to specific pre-authorized devices. |
Duo can bind and restrict access to specific pre-authorized devices using device trust policies. | |
Knowledge-Based Authentication Enables secondary verification through personal or system-generated questions. |
Duo can prompt for additional security questions as a level of knowledge-based authentication for recovery. | |
Transaction Signing Users digitally sign transactions with a hardware device as a distinct action. |
Duo supports transaction signing and push notification verification for high-value transactions. |
Tamper-Resistant Design Hardware features that prevent unauthorized physical access or compromise. |
No information available | |
FIPS 140-2/3 Compliance Hardware certified to Federal Information Processing Standards for cryptographic modules. |
No information available | |
Secure Key Storage Encryption keys are stored in secure hardware modules, not software. |
No information available | |
Remote Wipe Capability Ability to erase or deactivate devices if lost or stolen. |
Duo enables remote wipe of Duo Mobile app via admin panel, if device is lost or stolen. | |
Physical Lock Mechanisms Locking or anchoring devices to prevent removal or theft. |
No information available | |
Backup Device Support Allows for quick replacement and setup of a backup device. |
Duo allows fast enrollment and reassignment of backup/secondary devices. | |
Secure Firmware Updates Updates to device software are cryptographically signed and validated. |
Duo Mobile apps and device software are updated regularly with secured, signed releases. | |
Environmental Control Features Ability to withstand variations in temperature, humidity, or mechanical shock. |
No information available | |
Audit Logging Capabilities Logs hardware access and usage details for security review. |
Duo logs authentication and device actions for audit purposes. | |
Device Lifespan Average number of years hardware devices are expected to remain operational. |
No information available |
Centralized User Provisioning Manage all user credentials and devices from a central dashboard. |
Duo provides centralized user and device management via Admin Console. | |
Role-Based Access Control (RBAC) Assign and enforce user roles and permissions aligned to corporate treasury functions. |
Role-Based Access Control is built into Duo for delegation. | |
Bulk User Enrollment Onboard large groups of users/devices at once. |
Bulk enrollment of users/devices is supported via CSV/imports and integrations. | |
User Self-Service Device Activation Allow users to securely activate and register new devices on their own. |
Duo offers user self-enrollment/activation process with secure onboarding. | |
Automated Deprovisioning Automatic revocation of credentials and hardware when users leave or change roles. |
Automated deprovisioning supported via directory sync or HRIS integrators. | |
Delegated Administration Assign user, device, or location-specific administrators. |
Delegated administrator roles available in Duo. | |
Integration with HR Systems Link user lifecycle management with corporate HR or LDAP directories. |
Integration with Active Directory, LDAP, and common HR systems available. | |
Device Assignment Tracking Monitor which devices are issued to which users. |
Duo tracks which devices are assigned to which users. | |
User Behavior Analytics Monitor authentication patterns for anomalies or risky behaviors. |
Duo provides analytics and reporting on user authentication behaviors and anomalies. | |
Customizable Lockout Policies Configure thresholds for failed login/device authentication attempts. |
Security policies allow configuration of lockout thresholds for failed attempts. |
APIs for Integration Availability of REST, SOAP, or proprietary APIs for system integration. |
Duo offers robust REST APIs for integration. | |
Support for SAML/OAuth/OpenID Interoperability with modern authentication standards and single sign-on protocols. |
Supports SAML, OAuth, and OpenID Connect standards for SSO integration. | |
ERP/TMS Compatibility Can be paired directly with enterprise resource planning or treasury management systems. |
Compatible with a wide variety of ERP and TMS systems via integration. | |
Plug-and-Play Installation Requires minimal technical effort for setup and deployment. |
Duo MFA aims for plug-and-play integration especially with their cloud-based model. | |
Legacy System Support Ability to interface with older, non-standardized treasury applications. |
Legacy application support through RADIUS, LDAP and other connectors. | |
Cloud Service Integration Works seamlessly with cloud-based treasury systems. |
Full support for integration with public cloud SaaS apps and cloud-based operations. | |
Mobile App Integration Seamless functioning with treasury mobile apps and devices. |
Mobile app integration is core to Duo's MFA delivery (Duo Mobile). | |
Custom Integration Tools SDKs, connectors, or middleware available for bespoke system integration. |
SDKs, APIs, and integration options are available for custom integrations. | |
Multi-Platform Compatibility Works across Windows, MacOS, Linux and mobile operating systems. |
Duo works across Windows, MacOS, Linux, Android, and iOS; broad platform support. | |
API Request Rate Limit Maximum supported API calls per second. |
No information available |
GDPR Compliance Adherence to regulations on data privacy and user consent. |
Cisco (Duo) explicitly states GDPR compliance for European customers. | |
SOX Compliance Aligns with Sarbanes-Oxley requirements for financial controls and reporting. |
No information available | |
PSD2/SCA Support Meets Payment Services Directive/Strong Customer Authentication mandates. |
Duo MFA includes strong customer authentication (SCA) support, key for PSD2 compliance. | |
Audit Trail Retention Period Length of time audit records are stored and accessible. |
No information available | |
Custom Policy Enforcement Ability to enforce geographic, business unit, or regulatory-specific access policies. |
Granular policy enforcement possible (geography, device, etc.) in Duo admin console. | |
Independent Security Certification Certified by an independent authority (e.g., ISO, Common Criteria). |
Duo, as a Cisco product, has achieved independent certifications including ISO 27001/ISO 27018. | |
Real-Time Compliance Reporting Instant generation of compliance and access audit reports. |
Audit and compliance reports are available in real-time via Duo admin portal. | |
E-signature Legality Electronic signatures via hardware tokens are legally enforceable. |
No information available | |
Data Residency Controls Manage where user/device data is physically stored according to regulations. |
Duo offers EU data center locations and data residency controls to customers. | |
Customizable Retention Policies Configurable rules for data and log retention per compliance requirements. |
Customizable retention and data policies supported for logs and records. |
Quick Authentication Time Average time required for user authentication using hardware devices. |
No information available | |
Self-Service Recovery Enables users to recover or reset access in case of lost or damaged devices. |
Self-service account/device recovery flows are available for Duo users. | |
Multi-Language Support Interfaces and instructions available in several languages. |
Duo app and interface support multiple languages (see documentation). | |
User Training Materials Provision of digital and physical training resources for users. |
Comprehensive training materials and guides are offered to Duo customers and end-users. | |
Accessibility Features Designed to be usable by people with disabilities. |
Accessibility features are supported in Duo Mobile and web interface per WCAG guidelines. | |
Minimal User Prompts Low number of required user interactions per authentication. |
No information available | |
Customizable Alerts Configurable notifications for transactions, logins, and policy violations. |
Customizable notifications and alerts are available for events, policy violations, and transactions. | |
Support for Remote/HQ Users Designed for both on-site and distributed workforce scenarios. |
Duo can be used in global, distributed, or remote work environments. | |
Out-of-the-Box Configuration Templates Pre-built configurations for rapid deployment. |
Pre-built integration and configuration templates are available for fast setup. | |
Clear Error Messaging Descriptive messages and troubleshooting guidance when authentication fails. |
Duo provides descriptive error messaging to users and IT admins. |
Backup Authentication Methods Alternative authentication available if hardware is lost/unavailable. |
Backup authentication options (SMS, phone, backup code) are available. | |
Service Uptime Percentage of time the authentication service is available. |
No information available | |
Disaster Recovery Capabilities Ability to recover full authentication services after critical events. |
Disaster recovery capabilities are supported via cloud infrastructure and redundancy. | |
Redundant Data Centers Multiple geographically dispersed facilities to ensure uninterrupted service. |
Duo is hosted in multiple global data centers for high availability. | |
Onsite Hardware Replacement Time Typical maximum elapsed time to replace failed hardware. |
No information available | |
Distributed Load Handling Ability to handle authentication loads from multiple locations concurrently. |
Duo can support authentication loads from multiple distributed locations. | |
Periodic Health Checks Regular automatic tests and monitoring of hardware and authentication processes. |
Health checks and automated monitoring provided in Duo's cloud-based offering. | |
Automatic Failover Processes automatically switch to backup hardware or methods if primary fails. |
Automatic failover between server infrastructure is standard in SaaS model. | |
Maintenance Notification Automated user alerts about upcoming or ongoing maintenance windows. |
Maintenance notifications/customizable alerts are available for users and admins. | |
Capacity for Concurrent Authentications Maximum number of concurrent authentication sessions supported. |
No information available |
Maximum Supported Users Largest number of users the solution can handle effectively. |
No information available | |
Maximum Supported Devices Total number of unique hardware authentication devices supported concurrently. |
No information available | |
Elastic Resource Allocation The system resources can automatically scale up or down based on demand. |
Duo's cloud service scales automatically, providing elastic resources as required. | |
Load Balancing Support Distributes authentication traffic for optimal performance. |
Duo supports traffic load balancing across their service infrastructure. | |
Low Latency Authentication Minimal average time for completing authentication transactions, even at scale. |
No information available | |
Concurrent Hardware Update Support Can update firmware/settings across multiple devices simultaneously. |
Batch management/firmware update supported for enrolled mobile devices. | |
Batch Device Management Ability to manage device settings and permissions in bulk. |
Duo allows for batch management of devices and permissions via APIs and Admin Console. | |
Multi-Site Support Facilitates centralized management across distributed corporate locations. |
Duo is designed for multi-site/corporate location deployments with centralized control. | |
Distributed Workforce Scalability Suitable for both centralized headquarters and remote treasury teams. |
Supports distributed/scalable environments suitable for multi-location and remote teams. | |
Peak Hour Performance Lowest average authentication time during the busiest periods. |
No information available |
Real-Time Authentication Monitoring Ongoing visibility into who is accessing what, when, and how. |
Provides real-time monitoring and logging of authentications. | |
Automated Alerting for Suspicious Activity Immediate alerts for anomalous login attempts or policy violations. |
Automated alerts generated for risky or unusual authentication patterns. | |
Integration with SOC/SIEM Tools Feeds authentication logs and alerts into security operations centers. |
Integration with SIEM/SOC (e.g., Splunk, QRadar) supported via log export. | |
Automated Threat Response Initiates automated steps (lockouts, alerts, device disable) upon detection of certain threats. |
Automated threat response workflows available for certain triggers (lockouts, disables). | |
Forensic Data Collection Collect and retain data for post-incident investigations. |
Log retention and export features available for forensic auditing. | |
Threat Intelligence Integration Leverages real-time feeds to update threat detection criteria. |
Duo integrates multiple threat intelligence feeds (esp. with Cisco security suite). | |
Incident Response Playbooks Pre-defined procedures for handling specific authentication threats. |
Incident response playbooks and recommended actions provided in admin documentation. | |
User Notification on Compromise Notifies users immediately if their credentials or devices are at risk. |
Duo can send compromised device/user notifications automatically. | |
Manual Override Capabilities Allows authorized personnel to override automated locks if needed under strict control. |
No information available | |
Incident Response Time Average time to detect and respond to a security incident. |
No information available |
Transparent Pricing Model Clearly defined fees for hardware, support, and licensing. |
Duo's pricing is published and transparent (see website). | |
Hardware Replenishment Costs Typical per-device cost for replacement or additional units. |
No information available | |
Support and Maintenance Fees Recurring cost for ongoing vendor support and device upkeep. |
No information available | |
Pay-as-You-Go Options Pricing flexibility to scale with actual usage, not fixed licenses. |
Per-seat and enterprise pricing with flexible (monthly/annual) options available. | |
Volume Discount Availability Discounts applied for purchasing large numbers of devices. |
Duo offers volume discounting for enterprise-level purchases. | |
Included Software Updates Software/firmware updates are included in licensing/package fees. |
Software/firmware/app updates included in most licensing tiers. | |
Trial/Evaluation Hardware Availability of trial devices for hands-on evaluation before purchase. |
Evaluation account and pilot access, and test hardware available through Duo's trials. | |
Flexible Contract Duration Ability to negotiate terms of service, e.g., annual or multi-year. |
Duo allows annual and multi-year contract negotiation. | |
Total Cost of Ownership Tools Tools for projecting and understanding all long-term ownership costs. |
Cost calculators and TCO estimates available for enterprise customers. | |
Third-Party Hardware Support Supports a variety of vendor devices, not just proprietary options. |
Supports multiple hardware token brands, not exclusively proprietary. |
24/7 Technical Support Round-the-clock assistance from vendor support teams. |
24/7 support available for enterprise customers; details on support.tduo.com. | |
Comprehensive Documentation Extensive user and administrator guides with troubleshooting. |
Documentation is extensive and covers all major deployment/troubleshooting scenarios. | |
Dedicated Account Manager Named support resource for ongoing partnership and escalation. |
Account management for key clients and escalations available. | |
Custom SLAs Option to negotiate Service Level Agreements for uptime, support speed, etc. |
Service level agreements (SLA) can be customized for large/enterprise contracts. | |
Customer Training Services Provision of onboarding and specialist training for treasury staff. |
Customer training, onboarding, and specialist sessions available via Duo/Cisco services. | |
Local/Regional Technical Presence Access to in-region expertise and hardware support. |
Cisco has local support and technical presence in most major markets. | |
Community and User Forums Active information-sharing spaces for users and admins. |
Community forums and user-to-user support available at community.duo.com. | |
Automated Ticketing System Structured, trackable process for raising and resolving issues. |
Support tickets can be raised and tracked via Duo's structured support system. | |
Proactive End-of-Life Notifications Alerts about support and update discontinuation for hardware models. |
End-of-life and update notifications provided via the dashboard and email alerts. | |
Onsite Support Availability Ability to request onsite engineer visits for urgent incidents. |
Onsite support possible via Cisco or approved partner network for large enterprise contracts. |
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