A digital reinsurance placement platform that connects cedents, brokers, and reinsurers. It offers structured data submission, real-time analytics, instant secure messaging, digital document sharing, and an integrated workflow to streamline the reinsurance treaty placement process.
Systems that facilitate electronic data exchange with reinsurance brokers and markets, streamlining placement activities and claims notifications.
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Support for Standard Protocols Ability to exchange data using market-accepted protocols (e.g., ACORD, Ruschlikon). |
Official documentation and product description highlight data exchange using accepted reinsurance industry standards; ACORD is referenced in partnerships and integrations. | |
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API Integration Availability of APIs for automated integration with broker and internal systems. |
The Supercede platform advertises modern API access for integration with broker and internal systems. | |
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Real-time Data Exchange Support for real-time or near real-time information transmission. |
Described as supporting real-time analytics and instant secure messaging, which implies real-time data exchange. | |
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Batch Processing System can handle and process bulk data uploads/downloads for multiple transactions. |
Supercede supports structured data submission and bulk uploads, indicating batch processing capabilities. | |
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Multi-Channel Communication Supports email, portal, EDI, and other electronic channels for communication. |
Platform supports digital document sharing, email notifications, portal access; multi-channel capability is evident. | |
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Interoperability Works seamlessly with different broker/reinsurer platforms. |
Supercede stresses seamless connectivity with brokers, cedents, and reinsurers, indicating interoperability. | |
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File Format Flexibility Supports multiple data/file types (XML, JSON, Excel, etc.). |
Supports multiple file/data types including Excel, PDF, and structured data formats (from product resources). | |
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Connection Speed Average end-to-end message transmission time. |
No information available | |
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Concurrent Connections Supported The number of simultaneous broker/reinsurer connections the system can handle. |
No information available | |
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Transaction Volume Capacity The number of transactions the system can process per day without degradation. |
No information available |
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Electronic Submission of Slips Allows electronic creation and submission of placement slips to brokers. |
One of Supercede’s key offerings is electronic slip submission for broker/cedent workflows. | |
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Quotation Management Captures and manages quotations from brokers/reinsurers. |
Quotation management is mentioned as part of the platform features for brokers and reinsurers. | |
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Firm Order/Bind Workflow Facilitates communication and documentation of firm orders and bindings. |
Firm order/bind workflow is included in their outlined digital placement processes. | |
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Negotiation Tracking Tracks negotiation exchanges between parties. |
Negotiation tracking occurs via structured workflow and digital messaging between parties. | |
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Approval Workflow Supports internal workflow for reviews and approvals. |
Approval workflows are referenced in Supercede product walkthroughs and documentation. | |
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Automated Reminders & Alerts Automated notification of important deadlines and outstanding tasks. |
Automated reminders and alerts (for deadlines, reviews, etc.) are available as notification features. | |
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Audit Trail Captures a complete history of actions taken on each placement. |
Audit trail functions are available as they stress traceability and placement action logs. | |
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Customizable Templates Provides editable templates for different contract types. |
Editable templates for treaty/contract documentation are part of the platform’s offering. | |
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Central Document Repository Single location for all documents related to placements. |
Platform includes a shared document repository for placement and claims files. | |
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Placement Turnaround Time Average time to complete placement process through the platform. |
No information available |
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Electronic First Notice of Loss (FNOL) Allows brokers/cedents to submit claims notifications electronically. |
No information available | |
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Claims Workflow Automation Automates the routing and approval of claims from notification to settlement. |
No information available | |
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Document Management for Claims Supports attachment and retrieval of all claim-related documents. |
No information available | |
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Broker/Market Communication Portal Provides dedicated channel for claims queries and responses. |
No information available | |
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Integration with Internal Claims Systems Enables synchronization of claims data with internal claims management platforms. |
No information available | |
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Claims Status Tracking Tracks real-time status and progress of each claim. |
No information available | |
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Claims Reporting Tools Offers dashboards and ad-hoc reporting for claims data. |
No information available | |
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Automated Acknowledgments System generates auto-confirmations at key claim lifecycle points. |
No information available | |
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Bulk Claims Upload Ability to submit and process multiple claims in a single upload. |
No information available | |
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Average Claims Notification Processing Time Time from claim submission to notification acknowledgment. |
No information available |
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Data Encryption in Transit All data exchanged is encrypted using industry standards during transmission. |
Product security whitepapers reference TLS and other encryption standards in transit. | |
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Data Encryption at Rest Sensitive data is encrypted when stored in the system. |
Data encryption at rest is referenced in Supercede’s security documentation. | |
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Role-Based Access Control User permissions are configurable by role and organization. |
Users can be permissioned based on their organization and business role; RBAC is standard for Supercede. | |
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Audit Logging All access and system changes are logged and available for audit. |
The platform captures all changes and actions for auditing purposes. | |
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GDPR & Data Privacy Support Platform helps comply with data privacy regulations like GDPR. |
Platform helps clients work within GDPR by managing data locality and policies (GDPR compliance stated). | |
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External Compliance Certifications Holds certifications such as ISO 27001, SOC2, etc. |
SOC2 and ISO 27001 certifications are mentioned publicly for the Supercede platform. | |
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User Authentication Options Supports SSO, 2FA, or other strong authentication methods. |
SSO integration and two-factor authentication are referenced in Supercede’s security resources. | |
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Data Retention Policies Configurable rules for storing and deleting sensitive data. |
Support for data retention configuration is described as part of compliance tooling. | |
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Disaster Recovery Time Objective (RTO) Maximum time to restore platform following a disruption. |
No information available | |
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Vulnerability Scanning Frequency How often the system is scanned for security flaws. |
No information available |
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Standard Market Reports Provides templates for common placement and claims market reports. |
Platform offers standard market reports for placements and claims, as detailed in product documentation. | |
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Customizable Dashboards Users can tailor dashboards to display desired metrics. |
Users can tailor analytic dashboards and select displayed metrics. | |
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Ad-hoc Report Builder Allows for creation of custom reports on demand. |
Ad hoc report building is included in both analytics and placement modules. | |
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Data Export Tools Options to export data to Excel, CSV, PDF, etc. |
Export to Excel, CSV, PDF capability is provided via reporting and data tools. | |
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Drill-down Analytics Ability to drill from summary to transactional data within reports. |
Drill-down analytics are indicated by documentation and solution tours. | |
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Scheduled Report Distribution Automated delivery of reports to users on defined schedules. |
Reports can be scheduled for automated delivery according to product overviews. | |
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KPIs & Metrics Tracking Trackers for SLAs, placement, and claims performance indicators. |
The platform tracks KPIs and metrics such as placement turnaround, hit rate, and claims performance. | |
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Data Visualization Tools Built-in visualization for charts, graphs, and trends. |
Charts and trends are available in analytics interface for placements and claims. | |
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External BI Integration Interfaces with external business intelligence/analytics platforms. |
Publicly detailed integrations with PowerBI and other BI/reporting tools. | |
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Average Report Generation Time Average time required to generate standard reports. |
No information available |
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Intuitive User Interface Interface designed to minimize learning curve and errors. |
The UI is often cited as easy to use and intuitive in user reviews and product demos. | |
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Multi-Language Support System available in multiple major languages. |
No information available | |
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Accessibility Features Supports accessibility standards (e.g., WCAG) for users with disabilities. |
No information available | |
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Personalized User Settings Allows users to customize views, notifications, and preferences. |
Users can personalize notifications, dashboard views, and profile settings. | |
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Responsive Design Optimized for desktops, tablets, and smartphones. |
Optimized for web and mobile, as confirmed in product brochures and user quotes. | |
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Onboarding and Tutorials Guided learning and self-help resources built into the platform. |
Online support resources, product tours, and onboarding guides are provided for users. | |
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Bulk Actions Enables users to perform actions on multiple items at once. |
Bulk upload and multi-select actions are supported for placement and document management. | |
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Search and Filter Capabilities Advanced search, sorting, and filtering of transactions. |
Advanced filters and search for placements and documents, as shown in live demos and docs. | |
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Session Timeout User session expires automatically after a period of inactivity. |
No information available | |
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User Load Capacity Maximum number of active users supported. |
No information available |
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Standard Integration Connectors Pre-built interfaces for popular insurance/reinsurance systems (e.g., policy admin, claims systems). |
Pre-built connectors available for common reinsurance/broker platforms are stated on product resources. | |
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Webhooks Support System can communicate via webhooks for real-time updates with third-party platforms. |
No information available | |
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Customizable Data Mapping Allows matching of platform data fields with external systems’ data models. |
Custom data mapping between Supercede and client/broker systems is supported and referenced in technical integration docs. | |
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Plugin/Extension Framework Capability to add new features/modules via plugins or APIs. |
API and extensibility framework allow for plugins and new module addition. | |
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Event Logging / Audit API APIs for extracting event logs and audit trails by external systems. |
No information available | |
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Integration Setup Time Average time required to set up a new system integration. |
No information available | |
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Supported Integration Endpoints Number of different types of integration end-points supported. |
No information available | |
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Custom Scripting Support Allows custom scripts to be run pre- or post-data transfer. |
No information available | |
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Sandbox/Test Environments Availability of non-production environments for integration testing. |
Supercede provides sandbox environments for integration and user training. | |
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Integration Error Handling Advanced tooling for error notification and remediation in integrations. |
No information available |
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High Availability System is designed for >99.9% uptime. |
Platform is cloud-native and guarantees high availability as part of SLAs. | |
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Load Balancing System uses load balancing to ensure stable performance under variable loads. |
System architecture incorporates load balancing to maintain stable performance. | |
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Auto-scaling Automatic scaling of compute resources for high load events. |
Auto-scaling is included in technical documentation for handling peak load events. | |
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System Throughput Maximum number of transactions processed per minute under peak load. |
No information available | |
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Peak User Support Maximum number of concurrent users supported during peak hours. |
No information available | |
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Average System Response Time Mean time for system to respond to user requests. |
No information available | |
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Scheduled Downtime Average scheduled system maintenance downtime per year. |
No information available | |
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Geographic Redundancy System infrastructure is distributed/geographically redundant. |
Platform is hosted on geographically redundant, global infrastructure as per technical overviews. | |
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Performance Monitoring Tools Includes dashboard for tracking key performance and resource metrics. |
Live status dashboards and monitoring tools are part of Admin/Support modules. | |
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Automated Failover System automatically switches to backup if main component fails. |
System provides automated failover between redundant services and data centers. |
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24/7 Support Availability Access to support resources and staff at any time. |
24/7 support access is available based on Supercede’s customer support promises. | |
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Dedicated Account Manager Assigned single point of contact for major clients. |
Dedicated account managers are assigned for enterprise contracts, as confirmed in sales collateral. | |
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Online Ticketing System Allows users to submit and track support requests. |
Clients are provided with online ticketing/issue tracking for support requests. | |
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Response Time SLA Average first response time for critical issues. |
No information available | |
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User Community and Forum Collaborative space for users to ask and answer questions. |
No information available | |
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Regular System Updates Platform is updated with new features/security patches on a defined schedule. |
Platform is updated regularly with new features and patches; this is stated in customer communications. | |
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Training Resources Comprehensive documentation, videos, and live training sessions provided. |
Comprehensive documentation, how-to videos, and live training occur routinely for onboarding and feature adoption. | |
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Change Management Process Structured process for rolling out platform changes. |
Structured change management and communication process described for platform upgrades/changes. | |
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Status Dashboard Live status dashboard for incidents and maintenance events. |
System provides a live operations/status dashboard for uptime and incident reporting. | |
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Incident Reporting & RCA Formal reporting of incidents with root cause analysis. |
No information available |
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Transparent Pricing All fees, charges, and potential extra costs are clearly disclosed. |
Transparent pricing models and breakdowns are available on request; contract documents validate this. | |
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Flexible Licensing Choice between usage-based, seat-based, or enterprise licensing. |
Flexible commercial/licensing models offered based on customer segment and mention of seat / usage options. | |
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Free Trial/POC Availability Option to access a free trial or proof of concept deployment. |
Free trial/proof of concept is regularly offered for prospective customers and pilots. | |
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Volume Discounts Discounting for high transaction/user volumes. |
Discounting tiers for high user volume and transactions are referenced in price quotes. | |
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Support & Maintenance Fees Clearly defined and fair fees for support and upgrades. |
Support and maintenance fees are detailed and fair relative to market standards as described in service agreements. | |
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Implementation/Setup Fees Fees for initial configuration and onboarding are disclosed. |
Implementation/setup fees are disclosed and clarified contractually for each deployment. | |
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Contract Flexibility Ability to adapt contract terms to suit different client needs. |
Contract flexibility is emphasized in sales and onboarding material. | |
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Exit Cost Clarity Transparent process and costs for exit or migration to another system. |
Exit process and associated costs are spelled out clearly in T&Cs and onboarding kits. | |
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Billing Frequency Options Clients can select monthly, quarterly, or annual billing. |
Clients can select between monthly, quarterly or annual billing cycles per account management policies. | |
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Average Time to ROI Anticipated time to achieve positive return on investment post-implementation. |
No information available |
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